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Business Profile

Convenience Store

EG America, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Reviews

This profile includes reviews for EG America, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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EG America, LLC has 83 locations, listed below.

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    Customer Review Ratings

    1.33

    Average of 15 Customer Reviews

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    Review Details

    • fernando c

      Date: 05/17/2025

      ********** in las animas, ******** i walked into the store grabbed me a soda and burrito and charged my phone for emergency reasons not even in the store for 20 minutes i was approached and unlawfully harassed and kicked out for no reason

    • Giselle L.

      Date: 04/04/2025

      We were constant customer of Cumlberland farm on **** ****** ** ****** ************** we had to bring our business somewhere else because of a cashier name, Jazzlyn. Her hostile, vulgar vocabulary and vulgar body language towards me and other customers. The Cashier has been a discourteous staff. She has demolished the store reputation with her hostile behavior. today April 4, 2025. We had a horrible encounter with her once again when we brought to her attention that we were over charged She became loud and stated she’s not stupid. Then, She started to discriminate my husband because of his race. My husband spoke to the assistant manager and had explained to her that a few months back she took out her two middle fingers at him and said **** ***. Once again
      Her hostile conduct began just because a question asked.. She constantly shows no respect for customers and no respect for the business. She has hinder to serve customer effectively. Because of her hostile behavior has held us back from entering this business. Speaking to friends and some neighbors about the situation. They have also stated their bad experience with that particular employee. We made a complaint with the manager name Rebecca she called me back in less than an hour and mentioned to me that she has taking this matter to her higher bosses. It’s too bad they continue to have this type of employee representing this business. I hope this issue gets rectified. Bad management always end up with bad employees.

    • Annaliese Y.

      Date: 10/14/2024

      The price gauging at this store is absurd. A small candy bar is $3. A bag of nerds gummy clusters normally sold at $2-$4 at other stores is sold for $8.50 at this location. They take advantage of the nearby high school - they are highly aware that there are hungry kids. It’s highly unethical and the employees are often rude as well.

    • Antonia L.

      Date: 08/30/2024

      I bought a bag of candy life savers gummy's on Monday on 8/19/2024 in the afternoon checked the date on it after I got home 3 days later and it has expired back in 6/2024 these people really need to check dates throw the old out

    • Andrew D.

      Date: 05/01/2024

      I tried to pump gas at one of their pumps using my debit card, entering my pin, and it was declined multiple times. I then used a credit card was INSTANTLY charged $100.00 BEFORE removing the gas pump.I only spent $45.00 in gas.I called the company and they said it is the banks fault - but why did my personal bank not allow me to use the pump then? Something very fishy is going on here.I asked the store clerk and they blamed the bank.I called the manager and they blamed the bank.NEVER has this happened to me before at ANY gas station or ANY store for that matter, just by swiping a card and getting charged for something I haven't even purchased yet.I believe this to be fraudulent and I would like to be refunded the $55.00 that I did not receive in gas please.BE VERY CAREFUL USING THIS CUMBERLAND FARMS ON SAMOSET ST IN ********

    • Colleen S

      Date: 11/03/2023

      Cumberland Farms on West Main St in ******* **(CAPE COD) does a great job with their coffee bar and pastries. The entire store is actually very ?? attended to

    • Livia F

      Date: 07/19/2023

      I am an European living in America. After a year and a bit of living a smoker life in here, I met **** at a location in *****. He refused to sell me cigarettes because my ID showed that I was a 32 year old woman from a different country. I contacted the company through an email, just to let them know that they have an employee that would build the wall by himself if he wouldve been capable or had any real power. I let them know that he was acting as the supervisor for the store when he refused my ask for a manager. The companys response: we sell only to those with an American or ******** ID.

    • DAVID F

      Date: 06/28/2023

      I bought 2 bags of jalapeo cheese curls and 1 bag although sealed was stale and soft!

    • James K

      Date: 04/20/2023

      Many Cumberland Farms locations require people to ask permission to use the restrooms now. One place even dared to ask me if I needed to go #1 or #2; this is a massive invasion of privacy, I have done a lot of business with Cumberland Farms, and I don't appreciate being treated in this manner. Adults should not have to ask permission to use the restroom; if they do, they certainly should not be asked which bodily function they need to do. I travel all over ***** for business; I frequent Cumberland Farms all over ***** for gas, coffee, lunch, etc... I spend hundreds a week just in gas at Cumberland Farms. I will not be patronizing them any further. Companies that lose touch with their customers do not deserve our business. Bud-Light comes to mind; look how well that worked out for **************!I've contacted customer service and keep getting blown off like this is no big deal, or they are comfortable with it. They are so big that they apparently don't need my business or yours. I doubt they even read most of my emails to them; they probably just copied and pasted a canned response and buried their heads back in the sand, hoping it would go away. They did accomplish one thing; I am going away, far away from their businesses.Save the "apologies"; you either do the right thing or you don't; it's that simple. Apologizing for an offensive act and then continuing to do the offensive act solves nothing. It also shows your complete detachment from your customers and an unwillingness to listen to your clientele and highlights your inability to hear them.

    • William P

      Date: 11/21/2022

      Their carwash damaged my truck and back in March of this year ( ***********, ** location)I have a claim with their insurance company for the damage that they refuse to pay off on.The carwash overhead door came down on top of my truck! causing expensive repairs.It was a system error at the carwash ( sensors not working).I would tell everyone to avoid this location they don't care about their customers and if anything happens you your vehicle at Cumberland you are on your own!!!!

    EG America, LLC is NOT a BBB Accredited Business.

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