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Business Profile

Gutters

CKG Gutters, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutters.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/29/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company installed new gutters and downspouts at my home in March of 2021. They provided a 2 year warranty. On August 2, 2022, I called them to tell them that the downspout on the 2nd level had come apart and that the downspouts were not draining water into the gutter on the lower level but rather shooting it straight out onto my deck (glass table). After not hearing from them I placed several more calls spanning the months of September and October (9/1, 9/4, 9/22, 10/18 & 10/31). The owner came out to look on Labor Day and said they would be out next day to fix and never showed up. On 10/31, I spoke with ***** at the company who absolutely ensured that someone would be out that day or the next. No one has shown up yet.

    Business Response

    Date: 01/04/2023

    First, to clarify I bought this business after March of 2021. The previous owners performed this work. They relocated to *******.

    Second, this is the first notice received from the BBB. I have checked my email and my spam/junk mail there are NO notices.

    Third,  the owner did go look at this issue and sent out our employees, at that time, to perform the repair in order to honor the previous owners workmanship warranty. We have sent workers out to do this repair twice; obviously, they didn't show. Those employees no longer work for our company. As we have had no luck in finding dependable employees we have tried to service our customers the best we can. Today, January 4th ***** went and completed the repair and left a "Sorry We Missed You" notice. Hopefully, this resolved the customers issue.  

    Regards,

    ***************************, Member/OwnerWe have sent worker out to do this repair

    CKG Gutters, LLC d/b/a Hang-Rite Gutter Installation

    37 *******************************************************************

    cell: ************

     

    Customer Answer

    Date: 01/11/2023

     
    Complaint: 18478194

    I am rejecting this response because: No repair has been made, no note was left. I work at home every day and would know if someone was up on the roof to fix. See picture attached, clearly not fixed and responder is lying!

    Sincerely,

    ***************************

CKG Gutters, LLC is NOT a BBB Accredited Business.

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