Complaints
This profile includes complaints for State Road Auto Sales, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is The second issue Ive had with State Road Auto sales and they are very near a huge lawsuit I bought a vehicle from them which they then illegally repoed, then when they got the car back they sent me a list of charges saying that I owed them an additional 5,000$ after the recovered the car back for supposed damage done to the car, which is a bold face lie because I kept that car in better condition then they had it when I bought it from them, I had tires shine in it, it was waxed regularly and the interior I had in mint condition so for them to charge me 5,000$ for issues that definitely didnt arise-shows the kind of company this is, if this isnt resolved I will speak with the Attorney General and with a lawyer, I want this ridiculously fake charge removed from my name and state road auto sales to never speak to me again
Business Response
Date: 09/01/2022
******************* you leased a volkswagon cc back on 4/2/2018 . if there was a dispute it should of been addressed back in 2018 when it was repossessed with damages. as for your polishing of the car maybe you did however the mirror was broken and the hood was damaged .. we also needed to replace 2 tires and 2 rims.. as you can see you defaulted on the agreement on the very first payment as you didnt make any payments for 10 weeks. As the vehicle is under our name we have every right to take our property back. please be advised we will NOT be removing the chargesCustomer Answer
Date: 09/01/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Initial Complaint
Date:08/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on the day that this van leaves the store, it already had the check engine lights on, I tried several times to contact and never got a response so I found out from my mechanic that this car has transmission problems, I have 3 cars and I pay the installment of the 3 cars, the other 2 I can track payments that have already been made and what needs to be done through the company's website, this is the only company that the communication is horrible, a few days ago my new bank rejected the payment I made, and then I looked for options to solve this, I even went to the store on Saturday and it was closed at 3pm, so that same day, so as not to have a problem, I decided to repay the payment on the company's website, which was deducted from my account yesterday, August 16th, even so today someone came to my house without knocking on the door, without calling me, entered my garage and took the vehicle that had already been paid for! below I'm sending photos of my account vouchers and also reviews of tons of customers who went through the same problem as meBusiness Response
Date: 08/18/2022
the van in question your have bounced at minimum 3 checks for over 500 dollars with us .. the reason for the repossession if you wouldnt of come on our property and stole the vehicle back and made verbal responses to my employees you would of know as im sure you received your notice from your bank that the check that you bounced on 7/14/** then cleared it with another check on 8/10/20** for ****** (both) which also bounced . also after stealing the vehicle back you deliberatly damaged the computer. Police also have that on there report and a video of you stealing the vehicle ... report # **-465-of
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