Complaints

This profile includes complaints for Ned Stevens Gutter Cleaning of Massachusetts, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ned Stevens Gutter Cleaning of Massachusetts, LLC has 2 locations, listed below.

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  Ned Stevens Gutter Cleaning of Massachusetts, LLC

  150 Cross St Winchester, MA 01890-1116

• 

  Ned Stevens Gutter Cleaning of Massachusetts, LLC

  11 DANIEL ROAD EAST Fairfield, NJ 07004

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gutter cleaning service. On 1/4/25 I recieved a text saying that people were on their way to clean my gutters. It was not an appointment confirmation and it stated there was no way to respond. A short time later 2 men were on my roof with blowers and a crow bar attempting to break the ice **** in my gutter shaking the entire soffit with the force. I went outside and asked him to stop because of the damage surely being done to the gutters/soffit attachment. He didn't speak much English and asked me to trun on the hose. He showed me a picture on his phone of the ice **** he was chipping at. I went to check on the hose, which was already on as evidenced by the water coming from the spigot but not out of the hose because the hose was frozen. I explained this to him and asked them to leave, which they did. They were there for maybe 5 to 10 minutes. A few hours later I received a bill in the amount of $129.47 for work that had not been done. When I called the provider, the secretary was not interested in hearing my concerns but only in justifying the bill. She claimed they provided a "blower service". I informed her of the above, she brought up the agreement to have the gutters cleaned after the leaves fell. (That is done by November in Ma) I asked if they check before they send a crew out on a day that the requested service cannot possibly be provided and expressed my concern over possible damage done by the banging / crowbar. She kept changing the story and attempting to put words in my mouth to justify their 'professionalism' and cited good reviews and standing with the BBB. I said I would not be paying this bill. Did not want to continue to argue with her further. I told her she would have to bring me to small claims court to get payment for this sham and that by then I would have a better idea how much damage exactly was done. (My lack of having gone on the roof in 26 degree weather made her claim I stated there was none.) This business is a scam.

  Business Response

  Date: 01/06/2025

  Good morning,

  First, I want to sincerely apologize for your recent experience. At ***** Home, weve proudly served our community for 60 years, and situations like this are not reflective of the high standards we hold ourselves to. We take your feedback very seriously. I understand how disappointing this must have been, and I want to assure you that we are committed to making things right. As a fair resolution, I would like to propose the following:

  1. We can arrange a callback and schedule a service redo for a warmer day that works best for you, ensuring that you are home and comfortable while we address any outstanding concerns.

  2. During this visit, we will make every effort to resolve any issues youve experienced and ensure you are satisfied with the results.

  Our goal is to restore your trust in us and to ensure your experience reflects the quality service that has been the foundation of our business for six decades. Please dont hesitate to contact our office at ************** to discuss this further and confirm the details of the resolution. If theres anything else we can do to address your concerns, were happy to listen and assist.
  Thank you for giving us the opportunity to make amends. We value your business and hope to demonstrate our dedication to you as a valued customer.

  Business Response

  Date: 01/21/2025

  We appreciate the opportunity to respond to the complaint regarding damage to the customers home. Upon being contacted by the customer, we promptly sent a manager to the home to inspect the property for any potential damage. However, when the manager arrived, they were unfortunately turned away and unable to conduct the inspection. Our crews are highly trained professionals who use specialized tools when performing gutter cleaning services. We send out fully insured two-person teams to ensure that the cleaning is done as efficiently and safely as possible. The teams are also mindful of the weather, as our work is often performed under tight timelines due to the seasonality of gutter cleaning. We understand the customer's concern, and we are requesting that the work performed be inspected so that we can ensure the service was completed properly and address any issues directly. Additionally, we want to clarify that our dry gutter cleaning service, performed during the fall season, holds the same guarantee as our water-based cleaning services. We are confident in the quality of work and committed to resolving this matter in a fair and timely manner.

• Initial Complaint

  Date:10/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This whole tranaction has been a nightmare. I Will NEVER use NEDS Gutters again. First they come to replace my old gutter and break by solar lights on the porch. Then I find the gutter is leaking in spots and they send the people who clean the gutters to install drip edge and all they did was bend and distroy my drip edge on my new construction. Lastly they charge my credit card for complete payment without my authorization. I provided my card number only for the original down payment to initiate the gutter replacement. I did NOT AUTHORIZE them to charge the compete payment to my card. Never use them again.

  Business Response

  Date: 11/10/2024

  Hello, I am calling from *** ********. Scutter cleaning in response to complaint number ********I wanted to notify you that we have handled it in the office with the customer and the customer has been sent a check. Thank you

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Levi ********************** gave my information to ***'s Home and now they constantly call all hours of the day and night marketing I have a told them multiple times to stop but they continue to email and call after telling them to stop I am reporting to BBB. I need you to make them stop Please

  Business Response

  Date: 07/23/2024

  She had called to complain about phone calls that she was receiving from our company. We have since discontinued her phone number and any kind of calls and or solicitations to that number once we res received word that she no longer wants these phone calls from us, so she will not be receiving any more phone calls. If you have any questions or concerns, feel free to call me back on my cell. My name is *****. I could be reached at ************. Again, that is ************. Thank you and have a great day

• Initial Complaint

  Date:02/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They came out and cleaned my gutters on 2/2 with no approval and are trying to charge me for my service.I have a screen shot where I told them on 1/22 I did NOT need my gutters cleaned but they came out while was at a funeral. I also have emails to their company address asking if they could clean them back in Mid December with no reply so had to find another cleaner After several attempts to reach them and o reply I had to hire a different company so my gutters were clean.

  Business Response

  Date: 02/11/2024

  We did come with come up with a resolution online to refund the card

  Customer Answer

  Date: 02/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** Stevens is a gutter cleaner. I was not expecting them to come out as I had thought I was clear in my communication with them that I did not want anything to do with their business after aggressive upselling over the summer. They arrived at my home on Dec 2, 2023. A different company cleaned my gutters on 12/1/23. *** Stevens did not ever confirm that they were coming nor did they knock on my door as the technician stated he did. I heard the ladder hit my house and went outside to find the guy climbing up. I told him to stop. They had not started the cleaning. They removed the ladder. I contacted the company immediately. They are charging me for a job that did not happen. The technician submitted a report that they knocked and when I did not answer they completed the job. This is false. I have a dog who alerts to door knocking and bells. They also never entered my yard. Im being told they track by gps and will be billed for time spent so if technician idled near my house it looks like they completed work. I feel scammed.

  Customer Answer

  Date: 12/28/2023

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 01/23/2024

   The customer said the job was unauthorized, in good faith, we credited the bill to resolve the issue

  Customer Answer

  Date: 01/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in August or December of 2022, my elderly father was talked into getting an annual gutter cleaning service that wasnt needed. Only one side of my house has trees and they admitted (on-site and noted in the file) that they were unable to clean that side. There was nothing to clean on the opposite side but they still charged my elderly father for a cleaning and talked him into an annual gutter cleaning which was $140 a cleaning. I was told by customer service (on 6/7/2023) that they came out in December to clean the gutters and he was charged $140. Again there was nothing to clean and the supervisor noted they were unable to clean the side of my house adjacent to the trees. This is clearly a case of scamming the elderly.

  Business Response

  Date: 07/11/2023

  Hello. This is in response to complaint number 201 *****. We just wanted to follow back up. I am not really sure what the the person is complaining about. We were asked perform service. The customer called us. We only did what we were asked to do and then the scathing letter was sent to us and in the day, we just want to make our customers happy, but we want to be fair on both ends. They can always give us a call back. But this is for *** Stevens gutter cleaning again response, sorry, complaint 201 *****. Thank you