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Business Profile

Insurance Services Office

The Hanover Insurance Group

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for The Hanover Insurance Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Hanover Insurance Group has 34 locations, listed below.

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    Customer Review Ratings

    3.66

    Average of 145 Customer Reviews

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    Review Details

    • James H

      Date: 09/20/2022

      We have been with the same basic insurance company since we got married (60 years ago). They have always been professional, helpful and dependable! No sense on changing boats on the middle of the stream.

    • Stephen Z

      Date: 09/04/2022

      Excellent service & response. Impressed with their help with my claim. Thank you.

    • Karen F

      Date: 08/15/2022

      Im in my 60s and have had various forms of insurance for decades. These folks are probably the best Ive ever had. They are simply great. Everyone from the customer service reps to the people who pay claim are professional and caring.

    • Fred T

      Date: 08/13/2022

      Fred T

      Date: 08/13/2022

      Your website does not allow me to make payments on my main computer. Admittedly, it is eleven years old but this is the only site that does that. I have accounts on several other secure financial sites that still allow access and modifications. I have to pay my **** over the phone or on my recently bought iPad.

      The Hanover Insurance Group

      Date: 08/16/2022

      Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers.  As our commitment to our customers is to protect their privacy, we have responded directly to ************** at the email address provided.  It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business.

      Thank you, The Hanover Insurance Group

    • Joyce W

      Date: 08/03/2022

      Joyce W

      Date: 08/03/2022

      I couldn't leave no stars which is what this company should get!You made the loss of my mother even worse with your BS. Thank you for NOTHING! And tell me how a dead person can drive a car! Never, ever use this company! Big insurance, no heart, just going for the dollars.

      The Hanover Insurance Group

      Date: 08/04/2022

      Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers.  As our commitment to our customers is to protect their privacy, we have responded directly to *********************** at the email address provided.  It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business.


      Thank you, The Hanover Insurance Group

    The Hanover Insurance Group is BBB Accredited.

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