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Business Profile

Property Management

Harford Property Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Harford Property Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Harford Property Services, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint starts with my HOA and quarterly account going to a collection attorney, then being paid off and not being with collections. During the time my account was not in collections I did not have access to view statements on my account through the Harford Property Services website, and not getting them mailed to me or emailed to me either. I repeatedly asked for access but no one at the company could seem to help me with my "view statement" access. I would speak to the employees there, but they could not figure out why I could not view the account even though my account was out of collection and with them.

      I asked how am I supposed to pay my statements, I don't feel comfortable making a payment when I can't see how much I owe. Meanwhile they were adding late fees to my account also. All I wanted at that point is to view my account online and have it paid. I contacted them again and have stated in contact since November with no resolution. In addition , the manager said that my account was sent back to collections and there is nothing they can do to help. This seems preposterous since I have been asking since November, also it is important to note that the collections attorney had been contacted months ago as well ,and they said the account was not with them so they could not help me either. I had the opportunity for a grant to pay for my account balance, but they were not able to receive any info on how to pay. This is very frustrating, as they have loved to add on the late fees during this time, meanwhile keeping my account access in limbo. This feels and seems so wrong and just a money making scheme to not have customers receive statements so the balance can be paid. Especially, when an account has the opportunity to be paid in full with a grant.

      Business Response

      Date: 03/11/2023

      We do not manage financials for this community and are
      unable to assist in a resolution. 

      Customer Answer

      Date: 03/13/2023



      Complaint: ********



      I am rejecting this response because:  This is complete insanity, and the nonsense I have been dealing with this is Harford Property Services They do manage the financials for ********** ** *********.  When this account was not in collections I had called quite a few times they had some sort of balance but there was not a way to access my account online even though I asked them to please mail a statement or email or let me see it online.  They could not figure out why I could not see it even thought it was not in the collections at that time, notr did they fix the situation.  They were just buying time so that it could go tol collections again without them having to deal with me, or fixing the situation.



      Sincerely,



      ****** ******

      Business Response

      Date: 03/13/2023

      'Could you please provide some documentation (statement or letter) showing an invoice from this company? We do not handle the financials or collections of any account with this homeowners name or address provided

    Harford Property Services, Inc. is NOT a BBB Accredited Business.

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