Complaints

This profile includes complaints for Medici Quest's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Medici Quest

  539 Callander Way Abingdon, MD 21009-2656

• 

  Medici Quest

  205 South Diversatech Drive Unit 4 Manteno, IL 60950

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing on behalf of my father **** ********, who placed an order for hemp gummies back at the end of july. We called at the end of August when he had not received them. We were told he would get them in 10 days as they were on back order and just came in. Two weeks later, I called again for him as he still had not received them and was told he would receive them in 2 weeks. I asked why we were told 10 days and now 2 weeks. I was not given an answer. Fast forward two more weeks and I called again, I was told it was delivered on Saturday 9/16. I checked with my father and he did not receive them. I called the post office and all they can confirm is that they were scanned at his mailbox but cannot confirm that it was put in the right mailbox as there are 56 mailboxes together in one spot. I called customer service and was told pretty to screw off as there is nothing that they were going to do since it shows as delivered. This is bad customer service since he waited almost two months to get them and then didn’t even get what he ordered.

• Initial Complaint

  Date:09/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document
  ***** **** ** *** *** **** * *** *** ********* ********
  ****************

  Bureau Response

  Date: 09/19/2023

  Send Complaint to BBB

  Bureau Response

  Date: 09/28/2023

  Jeffrey ********
  Medici Quest 
  

  **** * ***** ** *** *******
  *********** ** *****
  
  
  
  
  
  Dear Jeffrey ********:
  
  
  
  

  This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 9/19/2023 and was assigned an ID of *********  

  
  

   

  
  

  BBB forwarded you a complaint filed by Nicholas ********. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.

  
  
  
  In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.   
  
  
  
  We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 
  
    
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  
  To access/respond to this complaint online:
  
  Go to: ****************
  Enter the following code: **************

  
  

  
  

   

  
  

  
  

  Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language. 

  
  

   

  
  We look forward to your prompt attention to this matter.
  
  

  Sincerely,

  
  

  Heather ******
  Dispute Resolution Specialist
  *************************
  
  Phone: ###-###-####

  
  

   

  
  

  
  

  CUSTOMER EXPERIENCE INFORMATION
  
  
  
  Customer Information:
  
  Nicholas ********
  
  **** * **** **
  ******** ***** ** *****
  
  Daytime Phone: ###-###-####
  E-mail: ***************************
  
  
  
  
  The details of this matter are as follows:

  
  
  

  Complaint Involves:
  Delivery Issues
  
  
  
  Customer’s Statement of the Problem:
  
  see Attached document
  ***** **** ** *** *** **** * *** *** ********* ********
  ****************

  
  

   

  
  

  
  
  
  
  
  
  
  
  Desired Settlement:
  Other (requires explanation)
  
  see Attached document
  
   
  

  
  
  
  Additional Comments from Consumer:
  
  

  Business Response

  Date: 10/11/2023

  Good Afternoon,
  
  Thank you for contacting Medici Quest to resolve this issue.
  
  First, we would like to apologize for any inconvenience caused by this
  customer's experience with both customer service and fulfillment. Would it be
  possible to confirm the customer service number that was contacted so we can
  look into it further on our end?
  
  After reviewing the customers’ records we located an order placed 7/13/2023
  that was not shipped successfully until 9/12/2023. As per the order record the customer contacted customer service on 8/30/2023 to update information on their file and subsequently the order was successfully delivered.
  
  ****************************************************************
  
  If there is anything further that is needed to resolve this matter please do not hesitate to reach out to our customer care team, we are here to help.
  
  
  Thank you,
  

  Bureau Response

  Date: 10/12/2023

  Nicholas ********
  
  **** * **** **
  ******** ******* *****
  
  
  
  
  
  Dear Nicholas ********:
  
  
  
  This message is in regard to your complaint submitted on 9/19/2023 against Medici Quest.  Your complaint was assigned ID *********  

   

  
  

  BBB has received a formal response
  from Medici Quest. We ask that you review the response and understand that BBB
  is here to assist both parties in reaching a fair and reasonable resolution.

  
  

  
  

  Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

  
  

  Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  
  To access/respond to this complaint online:
  
  Go to: ****************
  Enter the following code: **************

  
  

  Sincerely,

  
  

  Heather ******
  Dispute Resolution Specialist
  *************************
  
  Phone: ###-###-####

  
  
  
  MESSAGE FROM BUSINESS:
  
  
  
  Good Afternoon,
  
  Thank you for contacting Medici Quest to resolve this issue.
  
  First, we would like to apologize for any inconvenience caused by this
  customer's experience with both customer service and fulfillment. Would it be
  possible to confirm the customer service number that was contacted so we can
  look into it further on our end?
  
  After reviewing the customers’ records we located an order placed 7/13/2023
  that was not shipped successfully until 9/12/2023. As per the order record the customer contacted customer service on 8/30/2023 to update information on their file and subsequently the order was successfully delivered.
  
  ****************
  
  If there is anything further that is needed to resolve this matter please do not hesitate to reach out to our customer care team, we are here to help.
  
  
  Thank you,
  

  Bureau Response

  Date: 10/17/2023

  Jeffrey ********
  Medici Quest **** * ***** ** *** *******
  ********** ** *****
  
  
  
  
  
  
  Re: ID * ******** - Nicholas ********
  
  
  
  Dear Jeffrey ********:
  
  
  
  Thank you for your recent response to Nicholas ********. We have not yet heard from the consumer and are closing this case as answered.
  
  
  
  Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached.  Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."
  
  
  
  The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language. 
  

   

  
  

  In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer. 
  
  
  
  Sincerely,
  
  
  
  Heather ******
  Dispute Resolution Specialist
  *************************
  
  Phone: ###-###-####

  Bureau Response

  Date: 10/17/2023

  Nicholas ********
  
  **** * **** **
  ******** **** ** *****  
  
  
  
  
  
  Re: ID * ********- Medici Quest
  
  
  
  Dear Nicholas ********,
  
  
  
  We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.” 
  
  
  
  Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.
  
  
  
  Sincerely,
  
  
  
  Heather ******
  Dispute Resolution Specialist
  *************************
  
  Phone: ###-###-####
  

  Business Response

  Date: 11/07/2023

  Good Morning,
  
  Please note our records indicate that the customer orders 4 bottles of 25MG Infused Gummies. I have attached a screenshot of the order record and requested the original mail order form to verify with our mail team. 
  
  In any case, if there is anything that needs to be done on our end to resolve the issue please let us know.
  
  We are hoping for a smooth resolution and to fix any problem Mr. ******** has.
  
  Thank you in advance.

  Bureau Response

  Date: 11/07/2023

  Nicholas ********
  
  **** * **** **
  ******** ******* *****
  
  
  
  
  
  Dear Nicholas ********:
  
  
  
  This message is in regard to your complaint submitted on 9/19/2023 against Medici Quest.  Your complaint was assigned ID ********* 
  

   

  
  

  BBB has received a formal response
  from Medici Quest. We ask that you review the response and understand that BBB
  is here to assist both parties in reaching a fair and reasonable resolution.

  
  

  
  

  Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

  
  

  Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  
  To access/respond to this complaint online:
  
  Go to: ****************
  Enter the following code: **************

  
  

  Sincerely,

  
  

  Heather ******
  Dispute Resolution Specialist
  *************************
  
  Phone: ###-###-####

  
  
  
  MESSAGE FROM BUSINESS:
  
  
  
  Good Morning,
  
  Please note our records indicate that the customer orders 4 bottles of 25MG Infused Gummies. I have attached a screenshot of the order record and requested the original mail order form to verify with our mail team. 
  
  In any case, if there is anything that needs to be done on our end to resolve the issue please let us know.
  
  We are hoping for a smooth resolution and to fix any problem Mr. ******** has.
  
  Thank you in advance.

  Bureau Response

  Date: 11/12/2023

  Jeffrey ********
  Medici Quest
  **** * ***** ** *** *******
  ********** ** ***** 
  
  
  
  
  
  Re: ID * ******** - Nicholas ********
  
  
  
  Dear Jeffrey ********:
  
  
  
  Thank you for your recent response to Nicholas ********. We have not yet heard from the consumer and are closing this case as answered.
  
  
  
  Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached.  Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."
  
  
  
  The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language. 
  

   

  
  

  In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer. 
  
  
  
  Sincerely,
  
  
  
  Heather ******
  Dispute Resolution Specialist
  *************************
  
  Phone: ###-###-####

  Bureau Response

  Date: 11/12/2023

  Nicholas ********
  
  **** * **** **
  ******** **** ** *****  
  
  
  
  
  
  Re: ID * ********* Medici Quest
  
  
  
  Dear Nicholas ********,
  
  
  
  We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.” 
  
  
  
  Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.
  
  
  
  Sincerely,
  
  
  
  Heather ******
  Dispute Resolution Specialist
  *************************
  
  Phone: ###-###-####
  

• Initial Complaint

  Date:08/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a supply of Hemp Gummies on July 18, 2023 for the amount of $119.95 and said the product would be shipped. A week later I called and they said it would ship the next day. Week after that I called and they said the product was on backorder. After waiting a couple more weeks, it was still on backorder, so I demanded to cancel the order for a full refund. Was told by one *** it would take 1-2 business days to process the cancellation and was told to call back to check on the status. Called back and was told by another *** it takes 1-2 weeks to process the cancellation. I'm just tired of all this runaround and just want my money refunded.

  Customer Answer

  Date: 08/16/2023

  There is no receipt. It was ordered over the phone and no confirmation email was provided by the company.

  Business Response

  Date: 11/07/2023

  Good Morning,
  
  Please note that this customer has submitted a chargeback for their order and we are unable to provide additional action as the communications are handled through the issuing bank.
  
  We apologize for any inconvenience and hope we are able to resolve this matter as requested by the customer.
  
  Thank you for your understanding,
  Medici Quest *************

• Initial Complaint

  Date:02/16/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please remove me from your postal mailings list. I no longer wish to receive your mailings or have any communications with you, including email. Do not rent or sell my name or information to other organization.
  
  Allen ******** **** ** ***** **** ********** ** ********** 

• Initial Complaint

  Date:09/03/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On ~3/20/21 I received a mailer for Hemp Gummies from Medici Quest. The mailer indicated a "100% No-Nonsense Guarantee" to try their Hemp Gummies "for as long as you like with absolutely no obligation". It also indicated "If at any time you change your mind - even after you finish your last bottle, please contact us and we'll promptly refund your entire payment PLUS GIVE YOU AN EXTRA $10 BACK just for trying this powerful solution.
  On 4/1/21, I called the phone # indicated (X-XXX-XXX-XXXX), confirmed the lifetime guarantee, and ordered their 50mg (extra strength) gummies for $349.95. I received the gummies a week or two later, but due to the lifetime guarantee, I was not in any hurry to try the gummies, so it took a few months to try them, and I ended up trying them multiple times over the span of the 17 months. At any rate, I am sure I am unsatisfied and want a refund.
  On 9/2/22, I called Medici Quest Customer Service (Hosea) and was told that I was calling beyond the warranty period. Of course, I relayed the info in the mailer, and my lifetime confirmation when I ordered the product, but it made no difference. He expressed many excuses and statements of their policy(?) of 90-Day warrantee, and that I may not have understood correctly, etc, etc, etc, and he continued to repeat himself. During the conversation, I asked to speak to a supervisor, and he indicated that he was not there, and that I would need to try calling back in a couple of hours. I called back in about 2 hours, and spoke to Grace. She repeated what Hosea indicated. I again asked to speak to a supervisor. Apparently the supervisor was there, as she put me on hold to speak to him. Within a couple of minutes she came back on the line to tell me that he was now unavailable. Obviously I am not happy. Had I known the warranty was really 90-Days I would not have taken as long to determine I was dissatisfied, and call them for the refund.