Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/31/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted the company several times by phone calls, emails, and regular mail. I am trying to resolve a defective item and cannot get anyone to contact me or respond to any of my communications. A copy of a letter I sent to the company has been uploaded.

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early November this year I purchased A Beretta Tomcat .32 with an advertised MIR...I received the weapon shortly after...when trying to cycle the weapon it would not accept or eject any ammo...I field stripped the gun to see if there was an obvious reason for the fault...I didn't see any glaring problems but when I tried to reassemble the weapon exactly the way the manual said to but it would not reassemble...I emailed Beretta and the sent me a return label ...I mailed the weapon via *** and the tracking # says it was delivered on Nov 21st...I have not received any correspondence or phone calls and when I called CS I was put on hold for an inordinate amount of time...I was given the option to het a call back no one ever called...this happened 3 times in the last 3 weeks...also, I never received my MIR

• Initial Complaint

  Date:12/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure to provide promotional rebate. A $100 rebate is offered for a product I purchased (varying amounts based on the product) until Dec. 31, 2023. I purchased a product with a promised $100.00 rebate on 8 Sept. 2023.I filled out the rebate request form online linked from Beretta's web site on 22 Sept. 2023.The site states that the rebate will take up to 10 weeks to process. At 11 weeks from the date of submission, I used "rebate.com" tracked the status of the rebate online and it still indicated that it is being processed. I read dozens of reports on online forums concerning Beretta's failure to provide a simple rebate. Long telephone waits are the norm, and when the company is reached, the complaint is "forwarded" to the rebate department. At best, customers are told that the 8-10 week window has been restarted (in some cases multiple times). I would like Beretta to simply cut the checks and send them out immediately- mine included.

  Customer Answer

  Date: 12/13/2023

  On 12 Dec 2023 I received the rebate check in question from ******************* ********************************************* 
  The check was for the appropriate amount of $100.00.

  Having received the Rebate check for the appropriate amount, I respectfully request that the complaint be withdrawn.

   

• Initial Complaint

  Date:11/29/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new beretta a400 xtreme plus on gunbroker from ******** on 9/20. I received the firearm about a week later and I discovered it had factory defects. I contacted beretta customer service to let them know my findings. They asked for me to send the firearm back and they received it 10/12 per **** It was deemed irreparable in the beginning of November. I have not been able to speak to a beretta customer service agent for weeks and they are now rejecting my emails. Please help.

• Initial Complaint

  Date:11/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a ************** in .308. Gun has been stored in a safe for the entirety of ownership, with a dehumidifier. One day I picked it up out of the safe and the stock had become sticky, to the point where it is unusable. This is a high tier firearm and this should not happen. Half the draw if this particular model was the rubberized stock it comes with. There are other reports of the same thing happening to other customers. I contacted Beretta seeking resolution and was basically ignored. I have many Beretta products and they have always been fair in resolving problems in the past. I'm not sure why this different.

• Initial Complaint

  Date:11/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2023, I purchased a new Beretta from a authorized retailer (******** ***** ******). I submitted through the Beretta site a request for a $150 rebate, which they promoted to encourage sales of the ****** product. They note 8-10 weeks for processing. After submission, I received the attached email confirming it had been received on 8/22/23. It has been 10 weeks, and no rebate. Emails to the rebate processor have gone unanswered. I would like the $150 Beretta owes.

  Business Response

  Date: 11/30/2023

  Hello ************,

  According to the records from Rapid Rebates, our rebate administrator, your rebate was mailed and cashed.

  Claim Details
  Promotion: ** ******* $150 Beretta ******/****** Online USA
  Claim ID: ********
  Customer Name: ****************
  Rebate Amount: $150.00
  Current Status:
  Your check was mailed on November 06, 2023. Our records indicate the check has been cashed.

  Please let us know if we can be of further assistance and thank you for your purchase.

  Best regards,

  Beretta Service Team

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought one of their products and was promised a rebate of 150.00. It has now been more than 11 weeks and they still have not sent the rebate.

  Business Response

  Date: 11/16/2023

  Hello **. *****,

  We apologize for the response delay. Our rebates are administered through a company named ************. In order to look up your rebate status more information is needed than what you provided in this message. We encourage you to reach out to Rapid Rebates and check on the status of your rebate application first.

  You may do so at this link *** - ************ (*************.com). If you find an issue with your rebate, please follow the additional steps from this web page. If you need additional assistance after taking these steps, please reach out to us at **************.

  Best regards,

  Beretta Customer Care

• Initial Complaint

  Date:10/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Beretta 3032 in January of 2022, paid 489.99 USD I did not then know about the infamous frame cracking issue. If I had, I would not have purchased the firearm. The firearm has a faulty design and is defective from the factory with a high rate of failure; in that there is a spot on the frame that is known to often crack. At some point Beretta apparently tried to "fix" the problem by making the slide heavier. Internet searches reveal this "fix" does not appear to have ameliorated the issue in any fashion. Beretta continues to sell this firearm knowing it has a garbage life expectancy. This is an issue that is many many years old now. My 3032's frame cracked in the infamous spot, back in early August, with less than 2500 rounds through the gun. This, despite obeying the admonition on the card insert in the box to not use certain ammunition in the gun or it would wear out more quickly. I'll take half my money back and be happy. I did, after all, own and use the gun for a year before it shit the bed. But as I say, I would have never purchased in the first place had I known in the beginning what I know now. I am filing this complaint because Beretta has gone silent after my initial complaint to them on August 18. Despite repeated attempts to get a reply from them (8/18, 8/31, 9/15) there has been no communication. They haven't even denied me any service. They have simply denied me communication. I honestly believe there are grounds for a class action lawsuit. All I want is half my money back; I think that's fair.

  Customer Answer

  Date: 10/04/2023

  **************************************************************************************

  As I understand it, it should cover 1 year plus an additional year since the electronic activation.

  "MANUFACTURER'S WARRANTY

  Conditions and Limitations
   
  Fabbrica d'Armi Pietro Beretta S.p.A. guarantees that the purchased product is free of manufacturing defects.
  The warranty can be activated only and exclusively after registering online at link ******************************** and covers an additional year compared to the legal warranty.
  
  This warranty is valid only for gun’s defects that emerge within the period of validity of the warranty, the warranty is valid also in favor of owners subsequent to the first, provided that they have duly registered it. For owners subsequent to the first, the date that will be valid for the expiry of the warranty will be that shown on the proof of purchase of the first purchaser, in the event that the latter has duly registered the weapon. If this condition does not occur, the valid date will be the one reported on the proof of purchase uploaded during the last registration phase.
  
  The Manufacturer and / or his local Distributor undertake to correct any defects in the weapon by repairing or replacing the product. The appropriate solution will be determined taking into account the value of the product without defect, the extent of the defect and the discomfort that each remedy could cause to the purchaser.
  
  This warranty does not apply to:
  
  a. Normal wear resulting from the use of the product, including metal, wood, polymer, rubber, carbon parts and surface finishes in general;
  b. Defects caused by unsuitable storage of the product;
  c. Defects or damage caused by improper use or poor maintenance;
  d. Damage caused by failure to follow the instructions contained in the user manual;
  e. Damages caused by repairs and / or alteration of the products by parties not authorized by the manufacturer;
  f. The product has been repaired with non-original spare parts;
  g. The serial number of the product has been removed, deleted, altered or made illegible.
  
  It is also remembered that it is the Buyer's responsibility to verify before concluding the purchase that the product corresponds to the desired and is free from any defects or damage.
  The Manufacturer does not guarantee any defects or damage that should be evident at the time of purchase.
  
  The manufacturer and / or its official distributors do not assume any responsibility for the malfunctioning of the product and for physical injury or damage to property caused by criminal or negligent use of the product, improper or careless handling, unauthorized modifications, use of defective, improper ammunition, loaded by hand, recharged or reconstructed, by abuse or carelessness in the use of the product or by other factors not subject to direct and immediate control of the Manufacturer.
  
  Note: The legislation of the country where the product was purchased may include special conditions that differ from the above. This warranty will not be able to exclude or limit such provisions of law."

  Business Response

  Date: 10/11/2023

  Hello **. *******,

  We have reviewed this case and find that your initial request was replied to on August 18. Our team asked that you return the pistol for inspection, and we provided a link with instructions for shipping. If you did not receive this link, please let us know and we will resend the information. The pistol will be reviewed by our gunsmiths and action will be taken in accordance with our warranty policy.

  Best wishes,

  Beretta Service Team

  Customer Answer

  Date: 10/12/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  Complaint: ********
  

  I am rejecting this response because:
  I submitted information through the Beretta website/link provided in the initial e-mail of August 18. All I recieved was silence. I sent correspondence regarding the issue on both 8/31 and 9/15. I recieved silence. I have no reason to believe I will recieve anything more than silence again. I have provided clear pictures of the issue with the firearm. It is a known (to the point of infamy) issue. There isn't a need for it to be inspected by their gunsmiths. The only thing there is a need for is me getting my money back (I'll take half, I did have the firearm for a while and I did have some fun shooting it) for a firearm that is defective in design and thus defective from the factory. Beretta can send me a return receipt and pay for the shipping, it's their responsibility. I'll be happy to return the firearm, but only under the condition that when their gunsmiths look at it and discover that "Oh yeah, this is the frame crack that keeps happening to these guns all the time, the same crack the company said it fixed by beefing up the slide, but really that's done nothing to mitigate the ****** design and the crack keeps happening anyway, and we know that but we keep selling the gun because screw the consumer." I'll get at least half my money back. And I want that in writing. I don't want the gun replaced, because it's a **** gun that shouldn't be on the market and I can't do anything with a **** gun and I'll be damned if I'll pass it on to somebody else by selling it; that would be immoral.
  
  tl;dr : I don't trust Beretta. I want my money back and I want a written guarentee that I'll get my money back when their smiths see the gun and confirm it's THE issue these guns ALWAYS have. Otherwise, no dice.
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In mid-January 2023, I purchased a (NEW) Beretta Pistol Model M9-22 at a local sporting goods store here in Pennsylvania. At the time Beretta offered a $75.00 rebate. I completed and sent in the rebate request that was to be paid in 8-10 weeks' After waiting more than the allotted time, I contacted the Rebate Center and Beretta USA asking about my rebate. The Rebate center (******) told me that the check was sent out in March but was returned for the incorrect address. I gave them the proper address. They told me that I would be waiting another 8-10 weeks. I waited but no check. I have contacted Beretta Cares (Customer Service) but they have been no help. They continue to either not answer my many phone calls or they forward my info to the rebate company. The rebate company now tells me that it will be the end of October until I get my rebate from the January purchase. Beretta obviously doesn't care. They will not permit me to talk to a supervisor. The handgun I purchased was over $300. I would appreciate a follow-up by you with Beretta on this issue.

  Business Response

  Date: 09/19/2023

  Hello **. *******,

  We have contacted ******, and their reply is that the replacement check was mailed on 9/11/2023. We hope you have received it and find everything in order.

  Thanks for being a beretta Customer!

  The Beretta Customer Service Team

  Customer Answer

  Date: 09/27/2023

  Thank you for contacting Beretta U.S.A. After you contacted Beretta, they informed you that my rebate check for $75.00 had been sent on September 11th for a rebate that I had filed in late January 2023. After two weeks of waiting for the check, I called the rebate company "******/*************" in Phoenix AZ. They informed me that a check was not sent out and they would need more processing time. I called Beretta Customer Service and they indicated that I would get my rebate around HALLOWEEN since I had filed my rebate on August 2, 2023. Customer Service at Beretta and ************* continue to make promises filled with excuses. The original offer was to wait 8-10 weeks for the rebate check. According to ************* they sent a check out to the incorrect address in late March 2023. Again, I have been calling Beretta and ***** ******* with no satisfaction. Beretta just forwards my e-mails to Rapid-Rebates. Yesterday, 9/26/23, I sent a second letter to the CEO of Beretta in Maryland. The first letter that I sent two weeks ago never generated a response. In both letters I attached printed copies of e-mails.
  
  Anything you can do for me would be appreciated. All I wanted was my rebate in a timely manner. I understand mistakes but I believe there's issues here that may not reflect good business practices

  ******************************

  Customer Answer

  Date: 10/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 2023/2/26 Order number #******** Total order amount: $313.70 Amount in dispute/question: $255.22 Business committed to providing: Store credit only, Can only provide store credit by leveraging a store policy that is not published on the website. Store whether or not try to resolve the problem: No response after follow-ups.Desired resolution: issue refund to original payment method instead of store credit. Dispute: The dispute is around whether the returned items should be refunded or issue store credit. In the official FAQs of the online store, it shows the purchased items can be returned and refunded within 1 year. But when the return was processed, I was told only store credit could be given. When I raise the store return policy as shown on the website, theres no further response from the online store customer service.

  Business Response

  Date: 09/19/2023

  Hello ************,

  Sorry for the delay but it took some time to review the situation. We will issue a credit to your card for $255.22. The in-store credit code you received has been deactivated so please don't use the code for any future purchase. You should see the credit back to your card during this month's statement cycle.

  Please reach out if you need any further assistance.

  Thank you for being a Beretta Customer!

  The Beretta Support Team

  Customer Answer

  Date: 10/06/2023

  Hi BBB,

  I reached out to Beretta customer care today. And the representative's response is different from what we received in the portal. Appearatenly, no refund has been issued. How can we follow up on this kind of situation where the merchant is treating BBB and customer differently?

  Thanks

  *******

  Business Response

  Date: 10/16/2023

  Sorry for the delay in processing your credit but it was issued on 10/13/2023 for $255.22 and should post to your account within a few days.

  Best regards,

  Beretta Customer Service Team

  Customer Answer

  Date: 10/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* **** 
  

  Customer Answer

  Date: 11/04/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  Complaint about the customer service at Beretta I previously filed a complaint at BBB (Complaint ID: ********) regarding my order with the Beretta Online Store. For the aforementioned complaint, one of the representatives promised to refund the money and told me not to use the code anymore. A few days later, when I tried to check my credit card statement and found no refund, I reached out to Beretta again, and the representative gave me a completely different answer. I wish the merchant honored their dispute resolution and provided a refund as soon as possible.
  
  Regards,
  
  
  
  ******* ****
  
  
  
  
  
  
  
   
  

  Customer Answer

  Date: 11/06/2023

  ---------- Forwarded message ---------
  From: **** <************@*****.com>
  Date: Sun, Nov 5, 2023 at 9:48 AM
  Subject: Fwd: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********.
  To: <[email protected]>
  

  
  Hi BBB

  
  

  Please close this compliant as the merchant provided a satisfying resolution.

  
  

  Thanks