Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/16/2025, I paid my balance in full and received a confirmation number *****D. This company sends texts, NO paper billing and on 6/23 I recevied a text stating I still owe the balance. I called the company who did not appear to have allocaeted my payment, despite giving me a reference number - I paid via credit card which was properly debited

  Business Response

  Date: 06/24/2025

  I received the patient complaint via our website yesterday and immediately sent it to our billing company, Medusind to research.  This morniing I received the following from them:

          "The patient was sent one text on 6-19-25 and the patients payment was on 06/16 as stated.  The payment was on the 19ths bank statement which we pull on the 20th (morning after) and it was posted yesterday the 23rd.  We are calling the patient and sending a $0 statement.  This is normal processing times for a credit card payment.  There is a one to two day delay from CC to bank depending on the card and when payment is made"

  We are aware that there is some short lag in posting payments once they are made and I believe that the texts were sent during this period.  We apologize for the miscommunication but would hope the patient would allow a brief time for the payment to be reflected on the account.  We acknowledge that there is a $0 balance.

  Customer Answer

  Date: 06/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:10/18/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a text from a collection agency (National Recovery Agency) that I had two bills that had been turned over to them by Anesthesia Company, LLC from March 2022 services. I NEVER received any type of bill from Anesthesia Company, LLC. and have asked National Recovery Agency for copies of the bills before I pay anything. From Google Reviews, I see that others are have had the same problem with not receiving bills OR they have paid and Anesthesia Company still turns them over to collection agency.
  
  Anesthesia Company, LLC should be more accountable for their accounts receivable practices since it appears to be a common issue where patients are not receiving any type of bills or have paid and then Anesthesia Company is just turning it over to a collection agency.
  

  Business Response

  Date: 12/22/2022

  Business Response /* (1000, 13, 2022/11/22) */
  Contact Name and Title: Linda P ******
  Contact Phone: XXXXXXXXXX
  Contact Email: *******@ancollc.com
  Anesthesia Company outsources our billing services to Medusind, a company based in Delaware. We occasionally are notified of issues with mailed bills and have requested that our billing company include a phone call to patients who have outstanding balances before sending them to our collection agency. That new policy has been in place since August, 2022. We sincerely regret the confusion but unfortunately have little control of the billing company practices, other than request that they modify their process, which we did.
  
  
  Consumer Response /* (3000, 15, 2022/11/23) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  For Anesthesia Company to not accept accountability and responsibility for their own hired billing vendor's practices is absolutely unacceptable. Anesthesia Company is 100% responsible in making sure patients are receiving their bills in a timely fashion.
  
  I followed up with the collection agency on November 3, 2022 because I still had not received the bills from Anesthesia Company. The collection agency said they still had not received copies of the bills from Anesthesia Company that they requested back on October 18, 2022. I was told to do nothing until the bills are received. It is now November 23, 2022 and there are still no bills for me to pay from.
  
  If there are bills due by me, I will need copies of the actual bills by November 30, 2022 or else I will assume there was a billing error and there is no balances due to Anesthesia Company by me.
  
  I am also contacting the Attorney General's office. This type of situation is unacceptable and unethical.
  
  
  
  Business Response /* (4000, 17, 2022/11/23) */
  Anesthesia Company takes full responsibility for the actions of the companies we contract with and take very seriously all complaints. I forwarded a copy of the original complaint to Medusind and requested that copies of all outstanding bills be forwarded to the patient. I will follow up with them today and ask that they send me copies as well. I am happy to speak directly with any patient and work toward a satisfactory resolution if so desired. Though I can't undo what has transpired, I will make sure that the account is removed from collections and that the patient receives documentation of the outstanding bills.
  
  
  Consumer Response /* (3000, 24, 2022/12/05) */
  It is now December 5th and I still have not received copies of the invoices nor have I heard from the company directly.
  
  
  Business Response /* (4000, 26, 2022/12/07) */
  I spoke to the billing company. Statements were mailed to the patient on 11/29/22 and a representative from the billing company will be calling the patient today (12/7/22) to make sure that all issues have been resolved.
  
  
  Consumer Response /* (2000, 29, 2022/12/07) */
  Today, I finally heard from a representative of Anesthesia Company and received, via email, a copy of the bill so that I could review and pay it. The representative also confirmed that I was removed from the collection agency as an account for them to pursue. Statement received. Statement paid. Had I received a statement from them from the get go (March 2022), it wouldn't have resulted in such an ordeal. I sure hope they revisit who they use as a vendor for the billing. I'm not the only one who has had similar issues.