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Business Profile

Plumber

Staton Heating, Cooling & Plumbing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A plumber from W.L. Staton Plumbing, Heating & Cooling came to my home on 7/16/2024 to diagnose a leak near a water heater. I showed the representative where the water was pooling and he told me what the plan to repair it was. After the repair was complete, and the bill of $480.67 paid, the plumber left, and I noticed he did not clean up after himself. So as I was cleaning up, I noticed water kept returning to the original problem area.

    Since this was only a few minutes after the plumber had left, I called W.L. Staton Plumbing, Heating & Cooling again and the same representative came back. At first the plumber claimed that the leak was from the gas line and he came up with a plan to fix it. I told him that it didn't make sense that gas would be creating puddles but he insisted. After a few minutes he realized it was actually water and where it was coming from. He said that this was because of a "new leak" and charged me an additional $530 to make the repairs.

    I believe that the first repair was unnecessary and the plumber misdiagnosed the leak and charged me for work that was not needed. I am seeking a return of the first $480.67 paid since that did not correctly resolve the leak.

    Business Response

    Date: 07/31/2024

    Hello Mr. ******, we are sorry to hear your experience with our technician was not satisfactory. At W.L. Staton, we are a customer-focused company and want to ensure every customer is completely satisfied with our work before leaving the home. I have forwarded this issue to the appropriate manager who will be reaching out to you to come to a resolution. 

    Customer Answer

    Date: 07/31/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, a representative from the company called me directly and and find that this resolution is satisfactory to me.




    Sincerely,



    ******* ******

Staton Heating, Cooling & Plumbing is BBB Accredited.

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