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Business Profile

Garbage Disposal Parts

Amber's Disposal, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Disposal Parts.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been a customer of Ambers' Disposal for many years. In the past 2 years, 'Routinely" they have missed picking up my trash on the required days. I live on Route 6, a Scenic Route and my husband and I are disabled. I have to get help to put the trash out and pick it up. This week, we have 2 full cans that should have been picked up on Tues. When I contacted the Company on Tues evening to ask why it hadn't been picked up, I was informed, our "Trucks are Overwhelmed" and she guaranteed me, it would be picked up the next day. Wed, came and went - no pick up and No communication returned as the representative promised to inform me of pick up time/day. If this was the "FIRST" time, I would not complain to the BBB. BUT, it has become routine and it's causing hardship on us, a sore eye on the Road, and lastly, this am, my kind neighbor spent 45 mins' picking up trash that was on the ground. More than likely animals are getting into the trash bin. I Pay for a service (automatic payment) - "That I'm not getting". I plan to change companies 'IMMEDIATELY". I was also informed that I could not get a REFUND. Trash service runs through the End of April. I would appreciate your help recouping my past payment as "SERVICES WERE NOT RENDERED". Thank you

  • Initial Complaint

    Date:12/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I have a contract with Amber's disposal service for trash/garbage pickup twice a week (every Monday and Thursday). For the past several months, pick-up has been sporadic - usually missing Mondays and coming a day later and again on Thursday. That has progressed recently to no Monday or a next day pick-up at all. My wife and I have called several times to confirm our service days, complain and request the services that we pay for - only to be met with such answers as "oh, we didn't know" "we don't know why" "we are understaffed right now" to my personal favorite, "we can't get parts for our trucks". Never have we received an offer for a next day pick-up or partial refund despite our requests for them. I understand from today's call to Amber's that it is Amber's policy not to refund for missed pick-ups unless we have incurred the expense of taking the trash to the dump ourselves and have a receipt to show it has been done. We disagree with that policy. This is a breach of the contract with Amber's - there are no contract exclusions allowing for the frequent and continued missed pick-ups because of understaffing or inability to locate parts for garbage trucks. Similarly, Amber's would not excuse missed payments for their services because "I can't pay my bill due to illness that week" or "I can't find money to pay as agreed". A refund is for missed pick-up days is appropriate.

Amber's Disposal, LLC is NOT a BBB Accredited Business.

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