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Business Profile

Bank

CFG Community Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for CFG Community Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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CFG Community Bank has 4 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/03/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today, when I logged into my account I saw 3 monthly charges of $10. Every bank clearly communicates as part of account features or highlights something as important and unique as a $1,000 minimum balance requirement. However, *** hides it in some disclosures expecting customers to remember years after they have opened an account. This is daylight robbery.Any other respectable bank would normally send a notification if they are assessing a fee; but CFG clearly does not bother. They have found a good method to fleece customers.

    • Initial Complaint

      Date:06/15/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** has internal problems and closed my account. They are holding my deposit hostage. I don't have any access to the account or funds

    • Initial Complaint

      Date:04/07/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cannot advise which branch address is CFG Bank because it does not state on my statements. I signed up with CFG Bank and have transferred 14k but cannot get registered online. I have called and left messages multiple times, stayed on hold anywhere from 30 min to 2 hours and have emailed multiple times.

      Today was the last straw. After holding for over 30 minutes the IVR told me to leave yet another message.

      This bank needs to hire more people or let their current people work overtime to return messages and emails. This is ridiculous! I need someone to contact me from their bank.

    • Initial Complaint

      Date:11/29/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a money market account online with CFG Community Bank on 9/18/22 after seeing their rates listed on Bankrate.com. I have dealt with very many online banks and I have never heard of a policy of not allowing any withdrawals for the first 90 days. I tried to make my first ACH withdrawal and it was not allowed and the bank's representative told me that my account could not have any withdrawals for 90 days. So I have to wait an additional three weeks to take out any funds. I did not see any information about this policy on Bankrate.com or when I opened the account online with CFG Bank. I opened an additional 5 year CD with this bank recently so I will be forced to remain a customer for at least 5 more years. I don't know if this policy was listed in the small print of the multitude of terms and conditions that nobody takes the time to read but I do believe that a policy like this one should be clearly identified by the bank before anyone is allowed to open an account. I may report this to the FDIC. I have spoken to someone else at the bank that thought I was given the wrong information but this morning the ACH withdrawal that I set last Friday that has been pending was cancelled and all the funds remain in the account. I think it is an obligation of CFG Bank and Bankrate.com to not advertise for new bank customers when this bank won't allow them to get any of their money back for three months without making that policy abundantly clear.

    • Initial Complaint

      Date:09/12/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've called this bank (where I have my account) multiple times and left messages at XXX XXX XXXX & XXX-XXX-XXXX and sent them emails all with no response. I'm worried I've sent my 50K to a scammer. Does this bank exist? If so could you have them call me.

    • Initial Complaint

      Date:09/10/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 1st or 2nd I wanted to open a savings account with CFG Bank located in Maryland since they offer higher interest rates. I accessed the bank's website, www.cfg.bank, to open a High Yield Money Market account. I submitted all required information ** well ** uploading a copy of my DL which was used to pre-fill sections of the online application. On August 3rd, I received ** email from the bank requesting a W-9 & a copy of my cell phone bill for verification of my name & telephone number. The additional information was submitted using the bank's secure mail system on August 3rd. I have not heard anything from the bank since. A week later, I went onto the bank's website & saw a message that the online application process has been suspended due to high volume of applications. With that in mind, I thought I would give it more time before I reached out to the bank. It has now been one month and my account has yet to be open or for the bank to communicate the status of my application. September 2nd, I called the bank & the first representative was unable to locate my application and I was placed on **25 minute hold and she never came back on the line. I called back and was on the phone for over 27 minutes and the bank representative was also not able to locate ** account using any information I provided. She was searching under my name, DOB, last four of my SSN, email and telephone number. She recommended I reapply and I told her that was not ** option ** I have already done it and wanted to know what happened to my initial application. Rather than keep me on hold, the representative said she would call me back. This is very concerning for multiple reasons. What happened to my application and supporting documents and is my information secure. I shouldn't have to reapply if that was already done and the bank confirmed receipt of the application via emails they have sent me. Lastly, ** online application process should not take 4 weeks to process.Please look into it.

    • Initial Complaint

      Date:08/12/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July XX XXXX I opened an online money market account with The CFG Bank located at **** ********* ** ********* ** XXXXX. I deposited online $1000 to open the account. I lost my notes that had my user name and password.. I have called 4 times at his number XXX-XXX-XXXX. Their recorded message always is their agents are busy helping other customers and they will respond before the end of the day. I have left messages and have no response. All I want is help to access my account. Your help is greatly appreciated.

    CFG Community Bank is NOT a BBB Accredited Business.

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