Complaints

This profile includes complaints for Constellation NewEnergy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Constellation NewEnergy, Inc.

  100 Constellation Way Ste 500 Baltimore, MD 21202-6302

  
• 

  Constellation Energy

  810 Seventh Avenue, Suite 400 New York, NY 10019

• 

  Constellation New Energy Group, Inc.

  1300 Virginia Dr Ste 230 Ft Washington, PA 19034-3255

• 

  Constellation New Energy

  3030 Lyndon B Johnson Fwy Suite 1385 Dallas, TX 75234

• 

  Constellation NewEnergy, Inc.

  1001 Louisiana St Ste 2300 Houston, TX 77002-5089

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opted out of our upcoming community aggregate contract with Constellation by the deadline, opting out and receiving a confirmation email on December 30, 2022. Constellation failed to communicate my opt-out notice to ******, so ****** informed me via letter on January 17 that I would be switching to Constellation and to call Constellation if this was incorrect.
  
  My complaint is the lack of ability to resolve this over the phone. After being on hold for 2 hours and being informed there were still another 1-2 hours of callers ahead of me, I had to get off the phone because I ran out of time.
  
  It should not take 3 to 4 hours on the phone to rectify a mistake made by the supplier.

  Business Response

  Date: 02/02/2023

  Constellation is currently experiencing high
  call volumes and we apologize for the longer than anticipated customer care
  hold times. Constellation has taken several critical steps, including increased
  staffing, to reduce these hold times. Customer service and satisfaction is
  paramount at Constellation, and we strive to be as responsive to our customer’s
  inquiries as possible. 
  
  Constellation’s records indicate Ms. *****
  lives in an area where her community has an active government aggregation
  program. Constellation’s records also indicate Ms. *****’s enrollment was to be
  completed pursuant to her community’s government aggregation program. 
  
  Constellation did send notice to Ms. *****
  in advance of enrolling her account.  (Sample
  Notice) The notice informed Ms. ***** of the aggregation program and the
  steps to take if she did not wish to participate. 
  
  Our records indicate Ms. ***** did take
  the necessary steps to inform Constellation that she did not wish to
  participate in her community’s government aggregation program, as we have
  record of her communication via opt-out prior to enrollment. However, the
  opt-out request was not immediately processed and for this we apologize.  Ms. *****’s electricity supply service was
  scheduled to switch to Constellation on February 9, 2023.  
  
  Ms. ***** contacted Constellation on
  January 23, 2023, to opt-out of her community’s government aggregation program.  Constellation’s records indicate that Ms.
  ***** did speak with a Customer Care representative; however, her call had to
  be transferred to another department for further assistance.
  
  Constellation did send a drop transaction to
  opt Ms. ***** out of her community’s government aggregation program.  The utility accepted the drop transaction
  with a service end date of January 24, 2023. 
  Ms. *****’s electricity supply service and account will not switch to
  Constellation and an early termination fee (ETF) will not be billed in
  accordance with her agreement. 
  
  Constellation apologizes for the inconvenience
  this matter has caused and appreciates the opportunity to address Ms. *****’s
  concerns. 

  Customer Answer

  Date: 02/02/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:01/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all I was signed up with Constellation as my supplier without me even knowing about that. I called them after I received my Nov bill(Nov 14th to Dec 13) and they said they had sent me an email regrading this after reaching some agreement with Westchester County to automatically switch all coned customers unless customer request to opt out after reading the email (which I never received). Even though I was not happy with this answer, I asked them to cancel this contract immediately and they said they can't cancel me in the middle of billing cycle so it will effective only next cycle. I marked their word. And I called coned after receiving my jan Bill (Dec 14th to jan 13TH) to make sure I was switched to cond for next billing cycle, and they said they have received no such request and they processed the switch over phone but said it will take one more billing cycle.
  
  Good so far, but in the process, I ended up losing more than $300 in three months. Constellation supply rates are 50% more than the coned supply rates and moreover they don't have time of use plan which coned offers and lets me charge my car in night at very low rate. Because of all this I am ending up losing little more than $100 per month for 3 months
  
  Attached pictures (from coned website) show how much did lose per month for two months and similar is expected in next month. and this loss without taking time of use into account, with that loss would be even more.

  Business Response

  Date: 02/02/2023

  Constellation’s records indicate Mr. Gupta
  lives in an area where his community has an active government aggregation
  program. Constellation’s records also indicate Mr. Gupta’s enrollment was to be
  completed pursuant to his community’s government aggregation program.
  Constellation did send notice to Mr. Gupta in advance of enrolling his account.
  (Sample Notice) The notice informed Mr. Gupta of the aggregation program
  and the steps to take if he did not wish to participate.
  
  Our records indicate Mr. Gupta did not
  take the necessary steps to inform Constellation that he did not wish to
  participate in his community’s government aggregation program, as we do not
  have any record of his communication via opt-opt prior to enrollment.  Mr. Gupta’s electricity supply service switched
  to Constellation on November 10, 2022.
  
  Therefore, although Mr. Gupta is correct
  that he did not agree to becoming a Constellation customer, his account and
  electricity supply service were validly enrolled pursuant to his community’s
  government aggregation program. 
  
  Mr. Gupta reached out to Constellation on
  December 17, 2023, to request that his account be returned to his utility immediately.  Constellation informed Mr. Gupta that the account
  could not be cancelled mid billing cycle and that it would take 1-2 billing
  cycles for the change.  Due to human
  error, a drop transaction was not sent to de-enroll Mr. Gupta’s electricity
  supply service/ agreement with Constellation’s and for this we apologize. 
  
  On January 23, 2023, Constellation
  received and accepted a drop transaction with a service end date of February
  14, 2023.  Constellation will no longer
  serve Mr. Gupta’s electricity supply as of that dater and an early termination fee
  (ETF) will not be billed in accordance with his agreement. 
  
  As a customer service gesture and to bring this matter
  to a satisfactory resolution, Constellation will re-rate Mr. Gupta’s final bill
  back to the utility’s rate.  Should we
  find that the utility’s rate was lower than ours, Mr. Gupta will receive a
  refund for the difference.  The re-rate
  calculations will be completed after February 14, 2023.
  Constellation apologizes for the inconvenience this
  matter has caused and appreciates the opportunity to address Mr. Gupta’s
  concerns. 

• Initial Complaint

  Date:01/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Without my knowledge nor agreement, Constellation automatically put my account on a fixed rate of 13.99 cents per kWh (huge jump from ~5 cents) on 10/19/22. When I called on 12/02/22 to inquire why my bill increased significantly, I was told that I never made an election therefore putting me on an automatic plan. I'v been a Constellation customer for years and solely rely on communication from the company via mail. I assure you I've NEVER received notice that my previous rate was ending and that I needed to make an election - it's all a surprise to me. The rep apologized for that & admitted that because I didn't make any choice at all, I should have never been charged the rate I was given. At the end of this call, we changed my rate from 13.99 to 11.49 cents per kWh. However, I was told that this won't take effect until 1-2 billing cycles & I'd still be charged the previous rate. Here's my issue: I've been paying 3x my previous rate and I am on a fixed income. I have no extra money to pay for a ridiculously expensive electric bill as this impacts my livelihood. I am not asking for a refund but simply a credit to my account for the time period starting at October 19, 2022 through January 19, 2022 where I was wrongfully charged a high rate. I was told I'd receive a call from an Escalation Manager on 12/02/2022 so we can work out a solution and was never called back. I called again on 01/11/2023 to explain my issue and was told I'd receive a call from an escalation manager that same day - no one ever called back. I called back again same day and spoke to Manager Ashley (ID *******) and she said she'd have feedback for me by 01/18/2023 and will call me back - she never did. Constellation will tell me they supposedly sent out a letter dated 09/14/2022, however there is no way to prove they sent this via mail. There is no way to prove they didn't just add that date on a digital template to save face. If this company has any values, they would do right by their customers.

  Business Response

  Date: 01/25/2023

  Constellation reviewed **** ****** *** * ******** **. Watseka, IL 60970 account; Constellation records reflect the 36-month fixed rate agreement at $0.0489kWh starting 10/20/2019 was scheduled to expire October 2022. In accordance with Illinois market requirements and the ******'s terms of service Expiration/Renewal Notification outlining options available upon expiration was issued dated 09/14/2022 cc attached. As illustrated, "We wanted to let you know that your current contract will end during October 2022 and will automatically renew to the renewal plan below unless you call our Customer Care Team to select a new plan, return to default service or change suppliers". As noted, the auto-renewal plan was a 12-month fixed rate plan at $0.1399kWh. Constellation contact and fulfillment records reflect no contact from the customer and no record of returned mail. With no customer selection the auto renewal plan became effective 10/19/2022 and as noted the account was invoiced under this rate until 12/20/2022 when the new selected 36-month fixed rate plan at $0.1149kWh became effective and remains active at this time. Constellation sincerely regrets the confusion regarding the expiration and renewal however required notification was issued with no reported US Postal issues therefore the account has been invoiced consistent with disclosed terms of service. Again, Constellation apologizes for the confusion and appreciates the opportunity to provide further details.
  
  If additional documentation or information is required or needed, please contact Constellation directly at [email protected]
  
  Regards,
  
  Escalated Customer Support
  

• Initial Complaint

  Date:01/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I signed up for Constellation services, I was told, on a recorded line, I would have 90 days to cancel my contract without penalty of paying the Early Cancellation Fee of $99.00. I switched to a different energy provider well within the three month time period. I am now being charged the cancellation fee with threats of sending my account to a collection agency if not paid. In trying to resolve the situation, I spoke with countless representatives and have spent HOURS, and I mean HOURS, of my time trying to correct this situation. Two representatives (one of which claimed to be a manager) both told me they would call me within 3-5 days after they listened to the recordings of our conversations. Another said they would have someone call me the next day. (there were many phone in between that got me nowhere) I was told they would have to listen to all previous phone recordings to determine if one of their representatives did indeed tell me I had three months to cancel with no penalty. So, after numerous hours on the phone, with three different promises that someone would get back to me, three weeks later I still have no phone call nor resolution. I can see two things that may have happened, either they didn't bother to listen to the recordings, or, they did listen to them and now know that I am correct. Either way, poorest customer service I have encountered in a long time.

  Business Response

  Date: 01/24/2023

  Constellation reviewed the **** ***** account and her concern. Constellation regrets the trouble Ms. ***** encountered attempting to resolve this concern. Constellation records reflect the Early Termination Fee ETF credit reversal in the amount of $99.00 has been processed as of 01/24/2023 and no further balance is due. Constellation again apologizes and appreciates the opportunity to resolve her concern. If additional documentation or information is required or needed, please contact Constellation directly at [email protected]
  
  Regards,
  
  Escalated Customer Support
  

• Initial Complaint

  Date:01/12/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for service years ago. Tried to cancel over the past two weeks numerous times. Either they disconnect/hang up or tell me they can't help me, don't understand why I am cancelling service. They have over charged me for years with a Marketer charge which I want cancelled, they also charge much more than the BGSS price which I want to be returned to. They are rude and disrespectful when I call and basically tell me that I have no choice. My contract expired years ago. No one from the company will help or return messages or calls.
  I think they are a scam company. I am being double charged by SJ Gas and Atlantic City Electric and want to be cancelled.
  Thank You
  ************
  

  Business Response

  Date: 01/20/2023

  Business Response /* (1000, 5, 2023/01/18) */
  Constellation reviewed the **** and **************** accounts and concern. As requested, on 01/16/2023 drop/cancel transactions were issued for both natural gas and electric supply for service address ***************. Cape May, NJ 08204. Constellation received accept/confirmation transactions dated 01/18/2023 from the respective utility for both natural gas and electric supply assigning a pending effective cancellation date for both of 02/13/2023.
  Constellation sincerely regrets the time and trouble encountered when attempting to cancel their supply service with Constellation and very much appreciates this opportunity to resolve their concern.
  If additional documentation or information is required or needed, please contact Constellation directly at [email protected]
  Regards,
  Escalated Customer Support
  
  
  Consumer Response /* (2000, 7, 2023/01/19) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:01/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2022 there was a Sale Rep representative from Constellation light Company. telling me that i would never see my light bill go over $150.00. I spoke to her for over hour asking if she was sure. They promise it wouldn't for six months. The bill started slowing rising, I started to get nerves, look at my bills in the last 6 months it was never this high. This past bill for December is $283.19. it was horrible I can't stay with the company. I have ask several neighbors what their light bill is they were all shock of what i was paying. Nobody is paying this amount. These are condos of 1023 square feet. The current bill just came in it was $332.29. I was sick to my stomach. I would like to leave without any contract bill sent to me for leaving I'm devasted. I'm a single mom with children. I can't afford this light company. This company was very dishonest with me now I'm suffering behind this mess. Less than 2 months between the 2 bills its over $500 dollars. I need help I'm not trying to go to collection. please call me at ************ I can't do this anymore.
  

  Business Response

  Date: 01/24/2023

  Business Response /* (1000, 7, 2023/01/17) */
  Constellation reviewed the ************ account and concern. Constellation is disappointed Ms. ***** feels she was misled regarding her supply service however billing records reflect Ms. ***** has been invoiced consistent with her agreement terms of service and Electricity Facts Label EFL provided to her at enrollment. Constellation reached out speaking with Ms. ***** 01/13/2023 informing her is she wishes to switch supplier Constellation agrees to waive the early termination fee and she may switch with no penalty.
  Again, Constellation regrets Ms. *****'s confusion and disappointment with her supply service agreement and appreciates the opportunity to address her concern. If additional documentation or information is required or needed, please contact Constellation directly at [email protected]
  Regards,
  Escalated Customer Support

• Initial Complaint

  Date:01/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a horrible energy company. Within only 3 months of service, they somehow managed to accidentally disconnect our service which I had to spend 3 hrs on the phone getting it resolved. Also, it is Jan 6, 2023. We have barely been using our heater and they are claiming that we used over 1,700 kWh in the past 5 days. We are only in a 1200 sq ft apt. So there is no way we used that much in just 5 days. They are also charging us for a bill from last month we have already paid.
  

  Business Response

  Date: 01/24/2023

  Business Response /* (1000, 5, 2023/01/14) */
  Constellation reviewed the ***************** account and concern. Constellation is disappointed Mr. ********** is not pleased with his supply service however unfortunately questions or concerns regarding reported usage for any billing period would need to be directed to his utility *****. Only ***** can make adjusts to their reported usage and if adjustments are made, ***** will issue revised period consumption transactions to the supplier. Constellation as the supplier will invoice the corresponding adjustments on the **********'s account. Again, Constellation as the supplier can only invoice the customer based on reported usage received from ***** the **********'s utility. If Mr. ********** feels the power consumed for his December billing period is not correct, that inquiry should be submitted to ***** for verification. Current Constellation billing / payment records reflect one 1 e-payment received via ********** posting 11/18/2022: 05:47PM for $91.91. For additional assistance regarding his concerns, we encourage Mr. ********** to contact our Customer Care team toll-free 888-900-7052.
  Constellation apologizes for any confusion and appreciates the opportunity to provide further details. If additional documentation or information is required or needed, please contact Constellation directly at [email protected]
  Regards,
  Escalated Customer Support

• Initial Complaint

  Date:01/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 5 and6,2023 called 8442782503 and 8554651244 in an attempt to CANCEL service. We have a deadline date of 1/24/2023. Multiple attempts failed to get a call back and reach a live person to cancel our enrollment. Another attempt said hit 1 and we will call back. Holds your place in line apparently. Never happened. Prompted another time to hit # to leave a phone number. When # was pressed it did not work to connect to that step.
  Need resolution asap. Thanks. Was a 20 year employee of the company. This challenge is unnecessary!
  

  Business Response

  Date: 01/19/2023

  Business Response /* (1000, 6, 2023/01/14) */
  Constellation confirms cancellation for ************** ************* Reisterstown, MD 21136. Constellation transaction records reflect cancellation request received 01/09/2023. As requested, Constellation submitted DROP transaction to Baltimore Gas & Electric which was accepted 01/13/2023 assigning pending cancellation date of 01/18/2023.
  Constellation sincerely regrets the time and frustration Mr. Kessler encountered when trying to cancel his service. Unfortunately, with significant utility price increases in markets across the country over the last 30 days Constellation has experienced corresponding higher call volumes and for this we apologize.
  Constellation appreciates the opportunity to address this concern if additional documentation or information is required or needed, please contact Constellation directly at [email protected]
  Regards,
  Escalated Customer Support
  
  
  Consumer Response /* (3000, 8, 2023/01/18) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Plenty of other companies ( ie ******* ) have the ability to deal with large call volumes. There is no excuse for having me leave a call back # for later call back and then never responding.
  Similarly , it should never get to the point where I am the 39th caller in queue.
  I had no trouble reaching a Constellation agent if I wanted to RE-ENROLL , but no chance of reaching a person if I wanted to DISENROLL.
  Constellation correspondence indicated a need to contact Constellation New Energy to cancel my contract for the following period OR ELSE I WOULD BE AUTOMATICALLY ENROLLED BY DEFAULT . This is not acceptable when I can't reach the company after multiple tries. No email option was offered.

• Initial Complaint

  Date:01/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged a rate of 29.99 when I previously called to get the rate of 15.29. Therefore my light bill for this past month was 561 for supplier charge when it should have been half of that. I spent one full day trying to reach an agent ( waiting on hold for over 4hours) leaving 2 unreturned phone calls.Upon speaking with a person I was told it would be 3 to 5 days for a return call from a supervisor. THAT call never came. It is almost impossible to reach this company and all you are told on hold is " we are experiencing high call volume" even at 801 am when they open at 8 am. I don't have time to wait on hold, as I work and I now have to pay an electric bill that I was over billed for. This company either has not enough employees or they are a scam. I need to get this figured out and get credit towards my next electric bill. I am pissed off and EXTREMELY frustrated. What do I do now? ***********
  

  Business Response

  Date: 01/18/2023

  Business Response /* (1000, 7, 2023/01/11) */
  Constellation reviewed the **** ****** account and concern. Constellation records reflect Ms. ******'s most recent fixed rate agreement was scheduled to expire 11/16/2022. In accordance with agreement terms of service, expiration / renewal notification was issued dated 08/09/2022 cc attached. As illustrated, to take advantage of the 36-month $0.1559/kWh limited time offer, customer needed to respond by 09/08/2022. Constellation contact records reflect Ms. ****** called 10/25/2022 requesting the 36-month offer which unfortunately due to utility and CT market requirements was too late to process for an effective start date of her 11/16/2022 agreement expiration. Constellation agreement records do currently reflect the 36-month / $0.1559 plan is now effective as of 12/ 16/2022. Constellation regrets Ms. ******'s concern and agrees as a courtesy to calculate and re-rate credit her November invoice period billed at the higher $0.2999 rate.
  Constellation appreciates the opportunity to address this concern and if additional documentation or information is required or needed, please contact Constellation directly at [email protected]
  Regards,
  Escalated Customer Support

• Initial Complaint

  Date:12/26/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been customer of Constellation Energy for more than a year, I received a letter of renovation plan December 1 /2022 for a current plan that end by January 2023, I have been calling for days to the customer service number, the number 844-278-2503 in addition to 3 or more different phone number from their website and none of them worked (most like they hand up the phone after few rings).
  My phone call is about a Cancellation of plan, I do not want my electrical service trought that company any longer, but if I can not get a contact with a non existent custumer representative, they will renew the plan even withot my consent.
  My account# **********************
  

  Business Response

  Date: 01/06/2023

  Business Response /* (1000, 5, 2023/01/05) */
  Constellation reviewed **************** account and concern. As requested, Constellation scheduled a drop/cancel transaction issued to ***** with an effective cancellation date corresponding to agreement expiration date 01/29/2023. Mr. ********'s supply service agreement will not renew with Constellation, and he will drop back to ***** utility supply effective with his February 2023 invoicing. Constellation sincerely regrets the trouble Mr. ******** encountered attempting to cancel his service and appreciates the opportunity to address his concern.
  If additional documentation or information is required or needed, please contact Constellation directly at [email protected]
  Regards,
  Escalated Customer Support
  
  
  Consumer Response /* (2000, 7, 2023/01/06) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Response was satisfactory and it was what I ask from the beginning, it is a shame that we have to go trough all of this for that.
  Thanks to BBB