Complaints

This profile includes complaints for Constellation NewEnergy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Constellation NewEnergy, Inc.

  100 Constellation Way Ste 500 Baltimore, MD 21202-6302

  
• 

  Constellation

  PO Box 105223 Atlanta, GA 30348-5223

• 

  Constellation Energy Services, Inc.

  20 N. Wacker Drive Suite 2100 Chicago, IL 60606-3002

• 

  Constellation NewEnergy, Inc.

  1001 Louisiana St Ste 2300 Houston, TX 77002-5089

  
• 

  Constellation New Energy Inc

  3201 W Calvert St South Bend, IN 46613-1010

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/08/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved some letter about changing rates, tried to contact online, but was met by buggy website
  Please remove my name and address from your mailing list, I am not even in your area
  
  ****************************************************

  Business Response

  Date: 12/13/2022

  Business Response /* (1000, 5, 2022/12/12) */
  Constellation reviewed Maximilian Galer comments and concern. Constellation has updated **************************************************** MA 02176 to Constellation's internal Do Not Contact DNC marketing list.
  Constellation apologizes for any confusion and appreciates the opportunity to address this concern.
  If additional documentation or information is required or needed, please contact Constellation directly at [email protected]
  Regards,
  Escalated Customer Support
  
  
  Consumer Response /* (2000, 7, 2022/12/13) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Buisness accepted my request,

• Initial Complaint

  Date:11/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  With *** and ********** raising their price by 50% as of January 2023, I called Constellation Energy for a rate power plan which on their website listed yesterday 11/29 on 13.10 cents per KWh. I have a family member who signed up with them just last week with a rate of 12.79 cents per KWh The representative told me that the plan already changed from yesterday and it is now 16.79 cents per KWh as of today 11/29/2022, and that *** and ********** prices are going up so it's still better. He tried to tell me that the 13.10 cents was a price from Saturday 11/26 when I saw that price on Monday 11/28 evening. I checked their website today after the phone call and sure enough it did go up to 16.79 within one day. This company is price gouging taking advantage of CT residential and commercial customers in an already overpriced expensive state.
  
  Please investigate as I do plan to report them to local news.
  

  Business Response

  Date: 12/19/2022

  Business Response /* (1000, 26, 2022/12/12) */
  Constellation reviewed Shelly Ann ****** concern. Currently, Constellation records reflect enrollment request processed and accepted by the utility with a pending effective start date of 01/09/2023 for ************ service address, ***************** West Haven, CT. 06516 for the 24-month fixed rate at $0.150/kWh. Constellation pricing group sets rates according to energy market prices within the different regions and markets we serve. As widely reported, national energy prices have risen significantly over the last several months and prices within the Northeast region have been particularly volatile over the past several weeks. Constellation price offerings correspond to the recent energy price increases in the Northeast region, and we are disappointed Ms. ****** feels they have been arbitrarily set and not reflective of actual current market pricing. In an effort to resolve this concern, Constellation will offer to process a courtesy rate change for the ****** account if they remain interested in the 36-month plan at $0.1310/kWh previously offered now expired. Unfortunately, in the Connecticut market once an initial rate has been submitted and accepted by the utility there is a mandatory sixty 60 day period before any new rate change can become effective. If Ms. ****** wishes to make the change to the lower 36-month plan, we ask that she contact Constellation toll-free 855-465-1244 to confirm.
  Constellation regrets the confusion regarding this issue and appreciates the opportunity to provide further details. If additional documentation or information is required or needed, please contact Constellation directly at [email protected]
  Regards,
  Escalated Customer Support

• Initial Complaint

  Date:11/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from ********** that I voluntarily selected CCA -Constellationas my new electricity supplier. Never spoke to ****** or Constellation. This is the third time this has happened. Total scam and no support from local politician's.
  

  Business Response

  Date: 12/07/2022

  Business Response /* (1000, 5, 2022/11/30) */
  Constellation records reflect ************** resides in the White Plains City Community Electric Aggregation Program service area. As such with no opt-out request received from the customer electric supply service was automatically scheduled to start effective 12/02/2022. Per customer request, 11/30/2022 Contealltion issues a drop/cancel transaction to ********** which will cancel enrollment in his commuinity electric supply program. Constellation regrets the confusion regarding his participation in this program and appreciates the opportunity to address this concern.
  If additional documentation or information is required or needed, please contact Constellation directly at [email protected]
  Regards,
  Escalated Customer Support

• Initial Complaint

  Date:11/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Constellation Energy on 16Oct2022 and have yet to receive any notification that my electric supply was transferred to them. In the few times I have called I was told either that it was denied because my name on the application did not match what ************* has on file, or that they have resubmitted it and could not tell me the status of it. I have sent them a copy of my electric bill showing my full name, address and account number to their email address but never received a reply. I also can't get a hold of anyone in customer service to cancel my account as I do not want to do business with them. Per the Terms that I was sent, I "may terminate your contract without incurring an early cancellation fee within 90 days after entering into it (the "Guarantee Period") by notifying Constellation in writing or by calling Constellation's Customer Care Center 8AM-8PM EST at 1-855-465-1244." Because I can't get a hold of someone on the phone I sent them a written email today (28Nov2022) stating I want my account canceled. Because this is within 90 day I should not receive an early cancellation fee. What I am hoping for is someone from the BBB to reach out to them letting them know that I want my account cancelled and that they are not providing good customer service.
  
  Thank you,
  *****.
  

  Business Response

  Date: 12/12/2022

  Business Response /* (1000, 5, 2022/12/02) */
  Constellation reviewed **************** enrollment concern. Constellation contact records reflect inbound call 11/29/2022; 01:30:02PM Spoke with **************** called to cancel as he is unhappy with service provided so far. Agent informed rejections from utility are documented and we have resubmitted to utility. Customer stated he is frustrated with being unable to get answers from Constellation. Agent offered to follow up on rejection and customer stated he just wants to cancel. Agent processed enroll rescind customer no longer wants to enroll. Constellation records currently reflect **************** enrollment is rescinded "Lost Prospect" status and will not switch to Constellation electric supply. Constellation regrets the problems encountered and appreciates the opportunity to confirm enrollment cancellation.
  If additional documentation or information is required or needed, please contact Constellation directly at [email protected]
  Regards
  Escalated Customer Support

• Initial Complaint

  Date:11/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using constellation energy for the past year and disconnected in June as I was moving away. They took a fee of $85.00 charging for the following month after my disconnection. I called the company and they said they would erase the charge and refund the money which they did. The following month after which this occurred, I started getting collection notices that I was late on my bill. I called again several times and each time they said that they had taken care of it. The final time I heard from them was in August in which I assumed that the collection had stopped, however, instead they forwarded the bill to a collections firm. Now I have a debt agency contacting me near daily about this problem that should have been resolved months ago. They have also reported to my credit bureau several times lowering my credit score. The disconnection occurred on June 30th. Attached are the payments made to constellation in the past year as well as the Debt Collection Agency Paper I have received. Please help me to resolve this.
  

  Business Response

  Date: 12/12/2022

  Business Response /* (1000, 5, 2022/12/02) */
  Constellation reviewed Nicholas Seawright account and concern. Constellation records reflect for service address *********************** Dallas, TX 75218 account is in FINAL status with 06/30/2022 effective electric supply end date. Constellation account notations also support 07/25/2022 customer request for credit in the amount of $85.00 for final billing period was granted and on 08/18/2022 billing adjustment was issued and a request for customer refund was processed. On 08/30/2022 Constellation check in the amount of $85.00 was issued via US Postal Service to ****************************************** Lindale, TX 75771. Unfortunately, during this same timeline Constellation payment records reflect Credit Card / MasterCard payment received 07/18/2022 in the amount of $87.50 was returned by the bank 09/01/2022, "No Cardholder Authorization" where it appears customer may have disputed payment with their bank. Please see attached bank remittance notating returned item. With this payment charge back and refund also issued the $87.50 remaining balance is accurate. Constellation encourages Mr. Seawright to follow up with his bank to confirm and regrets any confusion this issue may have caused. Constellation appreciates the opportunity to provide further details and if additional documentation or information is required or needed, please contact Constellation directly at [email protected]
  Regards
  Escalated Customer Support

• Initial Complaint

  Date:10/25/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constellation Energy constantly harasses our business with calls and false statements. For example, they will call us about our "existing account" with them and lie about employees that work at my company saying they signed up. If you hang up the phone they will call back with more lies.
  

  Business Response

  Date: 11/07/2022

  Business Response /* (1000, 5, 2022/10/31) */
  Hello,
  
  Constellation herby acknowledges case ******** and has added the customer to our Do No Contact list for internal and external parties.
  
  CNE will submit a formal response to the case by Friday, November 4, 2022.

• Initial Complaint

  Date:10/24/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a solicitation in the mail dated July 18 from Constellation that stated I must call an 800 number or else my Electric Supply Company ********** would be automatically changed to Constellation New Energy when my agreement ended in September 2022. I called the 844-278-2503 number and spoke to a lady and I stated that I wanted to keep my Electric Supplier as ********** and did not want to change suppliers. Apparently they switched me over to Constellation New Energy as my electric supplier at a rate that is 180% more than what I was paying before. This is nothing but a bait-and-switch tactic and I am going to file a complaint with the Md Public Service Commission as well. They are allowing these electric supply companies to come into Maryland and deceive and trick people into paying twice as much as they should for electricity. Shame on the PSC and shame on Constellation New Energy. They're nothing but a bunch of crooks.
  

  Business Response

  Date: 11/03/2022

  Business Response /* (1000, 5, 2022/10/27) */
  Constellation reviewed *************'s account and concern. Constellation records reflect for electric supply service at ****************. Baltimore, MD 21210 Constellation has been the active supplier since initial enrollment 07/16/2014. Constellation records indicate the most recent fixed rate agreement was scheduled to expire 09/20/2022 and in accordance with the terms of service renewal notification dated 07/18/2022 was issued cc attached outlining options available upon expiration. As illustrated, "No action is needed - this new plan will automatically take effect when your current agreement ends unless you call our Customer Care Team to select a new plan, return to default service or change suppliers" Constellation researched contact records and has been unable to locate any call or contact responding to the renewal notification. With no record of contact as noted effective with October invoicing the account rolled to the referenced 12-month fixed rate plan at $0.16790 kWh. Constellation sincerely regrets Mr. ***** is not pleased with the current renewal options however as widely reported energy prices have risen significantly in the past months and Constellation rates reflect actual current energy market conditions. Constellation encourages Mr. ***** to review price to compare information and should be aware utility supply prices are increasing and under monthly variable rate plans significant swings can occur given current market conditions. Again, Constellation apologizes for any confusion regarding his renewal and if Mr. ***** wishes to cancel his Constellation supply service he can do so with no fee or penalty.
  Constellation appreciates the opportunity to provide further details and if additional documentation or information is required or needed, please contact Constellation directly at [email protected]
  Regards,
  Escalated Customer Support

• Initial Complaint

  Date:10/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constellation decided to switch back after allowing another company to switch without any knowledge it took them 7 mos to do but we had been with the new company (**********) and being supplied energy from them the whole time. We decided to stay with the new company (*********) and Constellation mailed 5 mos of statements in one day in my name and refuses to cancel and allow the company that has been providing energy to stay (**********). They (Constellation) did all this without any follow up calls emails or verification from me that it was okay to do this. I believe they had 30 days to do this originally and it took them from 4/27/2022 to 10/11/2022 to do according to them. Now I'm stuck with them telling me I have to pay the back bills and my daughter has to contact the new company (*********) for a refund in order to pay them. I am moving soon into a new living space and therefore my daughters bills will not be mine or vice versa. I believe they exceeded the legal timeframe allowed in Texas to do their investigation as to the switch. I do not want to be with Constellation and ********** has been providing the energy and have been paid. Originally Constellation offered 2-3 billing cycles to cancel without penalties and now saying that's not true. I didn't incur this debt with Constellation voluntarily and wish it to be removed from their billing. All of this began with a simple energy rate inquiry not a contract. I am disabled and live at this address which is the provided address for energy with my daughter Courtney Cepeda and this is her home and she chooses and has paid **********. As you can see in attachments. This is not my debt.
  

  Business Response

  Date: 11/07/2022

  Business Response /* (1000, 5, 2022/10/28) */
  Constellation reviewed *************'s account and concern. Constellation records reflect Ms. **** initially enrolled with Constellation effective 03/01/2022. On 03/08/2022 Constellation received a DROP transaction from utility/***** stating customer switched suppliers. 04/27/2022 Inbound call spoke with ************* who stated "***********" switched her account without authorization. At customer request Constellation opened Inadvertent Account Lost IAL request to ***** to regain the account. Under Texas market requirements local utilities in Ms. ****'s case ***** her utility administer the IAL procedure where suppliers can claim to have lost an account without customer authorization and utility will send request to new supplier requesting account be returned. When account is reclaimed, the utility will reverse all supply charges for the periods affected and issue this consumption back to original supplier for billing. In Ms. ****'s case unfortunately, this process took several months to complete and on 10/11/20222 ***** completed the IAL and issued consumption usage from 05/20/2022 through 10/10/2022 to Constellation. Based on recovery of Ms. ****'s account on 10/13/2022 Constellation invoiced Ms. **** for the five 5 billing periods in question a total of $1,344.87. Constellation contact records reflect numerous follow-up status request with ***** and several attempts to reach Ms. ****. On several occasions outbound attempts were made and agent noted customer's voice mail full unable to leave message. In summary Constellation at Ms. ****'s request initiated IAL market trak transaction to ***** made numerous attempts following up and once completed, invoiced the prior usage issued to Constellation from *****. As Ms. **** noted, she has been informed the previous consumption and invoice periods from 05/20/2022 through 10/10/2022 have been reversed by ***** with pervious supplier and customer is due a refund for these amounts. Additionally, if Ms. **** no longer wishes to remain with Constellation she may switch to the supplier of her choice with no fee or penalty. Constellation currently has HOLD in place on Ms. ****'s account and will work with her allowing time to process reimbursement from previous supplier to address Constellation invoicing.
  Constellation appreciates the opportunity to address Ms. ****'s concern and if additional documentation or information is required or needed, please contact Constellation directly at [email protected]
  Regards,
  Escalated Customer Support

• Initial Complaint

  Date:10/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I had a 2 yr contract with Constellation which I completed. I received an re-enrollment letter which I attempted to complete. I received a bill from Constellation which is showing should have been for $296.10 but instead the bill was for $707.70. I contacted Constellation regarding the bill and was told since I didn't re-enroll they charged double. I explained I attempted to re-enroll. Said couldn't find, she said she can give a $200 credit and re-enrollment, I refused to do so. Advised I have been with your company and since didn't get my re-enrollment your company attempts to Debo and attempt to extort money from people. I decided to switch to another utility provided and I received my final bill today (10/18) and now another $108.86 has been added to bill and is now $816.56. I'm not understanding how just because you don't receive or just someone nolonger chooses to do business how this can be! I sent email to company regarding and got no response. I would appreciate any assistance you can provide to get this matter resolved! If any additional information is needed, please call or email. Thanks again!
  

  Business Response

  Date: 11/02/2022

  Business Response /* (1000, 5, 2022/10/25) */
  Constellation reviewed **********'s account and concern. Constellation records reflect account enrolled in twelve 12 month fixed rate agreement expiring 09/03/2022. In accordance with the terms of service renewal notice issued dated 08/01/2022 outlining options available upon expiration. cc attached. Constellation contact records reflect that unfortunately we did not hear from ********** prior to expiration and as illustrated, "If you have not selected a new plan by your expiration date, state regulation require that we continue your service on our month-to-month variable rate." The monthly variable rates are set based on current energy market conditions and as widely reported energy prices have significantly risen over the prior months. Constellation understands Mr. ****'s concern however Constellation records indicate his service has been invoiced consistent with Texas market requirements, the disclosed Electric Facts Label issued and the terms of service in effect for his service agreement. Constellation regrets the confusion regarding the agreement expiration and notes appropriate notification and information was issued disclosing his pending contract expiration. Based on current market power prices the invoiced variable rate represents Constellation's actual cost to supply this power therefore, no adjustments or credits are warranted.
  Constellation again regrets and apologizes for Mr. ****'s concern and appreciates the opportunity to provide further information. If additional documentation is required or needed, please contact Constellation directly at [email protected]
  Regards,
  Escalated Customer Support

• Initial Complaint

  Date:10/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 19, I made multiple phone calls to Constellation, and their recorded message gave me different options to select, but when I selected the option to cancel my service, no one answered the phone. But when I selected the option to renew service, someone immediately answered the phone. But when I told him that I wanted to cancel my service, he refused to cancel my service but transferred my call to a different department, but nobody answered the phone call; see uploaded phone records. The same day, I sent an email to Constellation customer service to terminate my service effective September 3, and there was an automatic email response acknowledging my email with a case number; see the attachment for email correspondence. Still, they did not cancel my service as requested, and no one contacted me. On September 1, I spoke with a Constellation representative to cancel my service, and he told me that service was scheduled to be canceled at the end of September 3, 2022, and he said my account # is the reference # for the cancellation; see the attached phone record. Later that day, two deceptive emails were sent to me from Constellation, the first one stating, "Your Constellation Account: New Reward Added," and the second stating: "Welcome to Constellation Paperless Billing Opt In." Neither of the two concepts was discussed over the phone when I spoke with the Constellation representative. On September 21, I paid a bill of $49.82, which was supposed to be my last bill; yet they continue to send bills to me for a place I do not live anymore. They deceptively avoided canceling my service even though I am not under any contract with them. I need my service with Constellation canceled as of September 3, 2022, and no further charges.
  Thank you,
  Daniel K****
  The address where I had service with Constellation until September 3, 2022:
  *******************************
  ************************
  Customer #: **********
  

  Business Response

  Date: 10/31/2022

  Business Response /* (1000, 5, 2022/10/21) */
  Constellation reviewed Daniel K**** account and concern. Constellation contact records do reflect the 09/01/2022 telephone conversation where Mr. K**** was provided confirmation, his cancellation request for service at ******************************* Farmers Branch, TX 75234 Customer #: ********* was scheduled for 09/03/2022. For yet to be determined reasons this drop transaction failed to process internally and for this our apologies. Subsequently, Constellation Operations processed cancellation 10/17/2022 and invoice credits have been applied reversing all remaining charges after 09/03/2022. Constellation sincerely regrets this error, along with the time and effort required for Mr. K**** to address this. Constellation again apologizes and very much appreciates the opportunity to resolve his concern.
  If additional documentation or information is required or needed, please contact Constellation directly at [email protected]
  Regards,
  Escalated Customer Support