Complaints

This profile includes complaints for Constellation Home Products & Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Constellation Home Products & Services, LLC

  1409 Tangier Dr Ste A Baltimore, MD 21220-2878

  
• 

  Constellation Home Products & Services, LLC

  2701 Back Acre Cir Mount Airy, MD 21771-7752

  
• 

  Constellation Home Products & Services, LLC

  569A Southlawn Ln Rockville, MD 20850-1467

• 

  Constellation Home Products & Services, LLC

  PO Box 17256 Baltimore, MD 21297-0530

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a emergency sewer problem onFebruary 3 2025.Needed emergency appointment. They wanted to schedule me at end of month. Sewer gases were coming in house .Had to call ****** ******** was charged $1021 .Have service contract with constillation called several times said they would get someone to call me.Never did.Will upload service details of contract.
  Thanks
  ***** *****

  Business Response

  Date: 03/04/2025

  Plumbing Manager is in discussion with customer.  

  Customer Answer

  Date: 03/05/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:Manager of constillation does not want want to reimburse me not even half wanted to give me 2 months warranty payment of $18.00.Thats insulting. They are violating terms of of contract. Will cost them more if I take it to court.In the past in my research they have reimbursed other plumbers to customers they are very negligent. I am fighting  against a galiath.

  
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 03/13/2025

  Plumbing Manager resolved with customer. 

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -mailed in check on 10/4 for $127.80
  -check was processed on 10/11
  -November statement showed that it wasn’t paid
  -I called and billing said they haven’t received it yet
  -December statement shows that it still hasn’t been paid. I called again, they said there isn’t anything we can do
  -January this still hasn’t been resolved. I called again and the woman said they needed a copy of the back and front of the check, and to send it to the White Marsh office. I did that in 1/17/25.
  -Received notice that it was going to collections. The bill is now$255.60 due to all of the late fees.
  -I called again on 2/5. They have no record of the copy of the check
  This is I competency at the highest level. I would appreciate anything that you can do.
  Thank you
  ******** ******

  Business Response

  Date: 02/20/2025

  Supervisor contacted customer with resolution. 

• Initial Complaint

  Date:02/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint regarding the incorrect wiring of my heating unit by a Constellation Home technician, which led to excessive energy use and a drastic increase in my BGE bills while I was deployed on military duty.
  
  In December, my heating unit failed, and my wife contacted Constellation Home for service under our policy. The technician arrived, was extremely rude, entered without greeting her, and proceeded to work on the unit. He left without explanation, and while the system appeared functional, my wife noticed the house remained cold but assumed it was due to extreme weather.
  
  Upon returning in mid-January, I inspected the system and noticed it was running nearly nonstop, shutting off for seconds before restarting. It blew cold air for an extended period before producing warmth. A second Constellation Home technician later determined that the first technician had miswired the system, bypassing the heat pump and forcing it to overwork. This caused my BGE bill to skyrocket from $173.68 in November to $1,232.02 in December and $1,628.79 in January, despite our efforts to reduce usage.
  
  Constellation Home has refused to take responsibility for the excessive charges, even though their technician’s mistake directly caused this issue. I am requesting full reimbursement for the increased costs.

  Business Response

  Date: 02/05/2025

  Service Manager has contacted customer to resolve. 

  Customer Answer

  Date: 02/10/2025

  The manager stated he will be sending a check with the refund of the money for the malfunction their technician caused. Currently we are still waiting to receive the check

• Initial Complaint

  Date:02/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my subscription with the company towards the end of last year and they acknowledged the cancellation.In January I saw that they deducted $75 from my account which was twice the usual amount they charged.I called them and after some time,they got back to me and indicated that they had done that as this was their policy for cancellation.I accepted their excuse and didn’t challenge them any further.This morning I saw that they deducted another $35 from my account even though they assured me that the $75 they took last time was the last.I am no longer a customer therefore I consider this as theft

  Business Response

  Date: 02/03/2025

  Supervisor contacted customer and resolved. 

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constellation Home insists I owe them $136 for their Home Comfort Plan, which I thought I have canceled at least 3 times since probably November or December 2024. Even before that, in summer 2023 I had talked to them to cancel it, and thought I had. I have talked to BBB about either this same issue, or a similar one with Constellation Home.
  
  They keep sending me bills for a service I have terminated. I have even had Constellation reps tell me it was canceled.
  
  I kindly request BBB assistance in convincing them that my contract is over and that I shouldn't be receiving bills.
  
  I have included their most recent, unnecessary bill.
  
  Thank you

  Business Response

  Date: 02/03/2025

  Account is closed, adjustment has been made. No balance due.

  Customer Answer

  Date: 02/03/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:01/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constellation Home keeps billing me for a service contract I have been trying to cancel since October. When I call, I find it difficult to speak to the correct department. The message I get is either "That Department is closed now" or " The hold time to speak with someone to cancel your contract will be 1 hour or more" I did speak to someone (Peter) on 11/18/24 when I got another bill after requesting my account be cancelled. He assured me the account was closed. I received two more bills since then. I called today and spoke with Latrice, who told me she was going to try to have the 19.95 written off. Why do I have a bill at all? I've been trying to cancel this service contract for the last 4 months.

  Business Response

  Date: 01/23/2025

  Customer contacted and message left. Account is closed, no balance. 

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BG&E [Baltimore Gas and Electric] installed my HVAC system and water heater. Subsequently they have changed their name to ConstellationHome, the home repair division. After the installation a couple of years ago, they routinely harassed me to sign-up for a monthly service plan. I refused any invitation to sign-up for a service plan. Now after two years of being harassed by mailed marketing materials, they sent me a bill showing me that I allegedly owe $66.64 per month for a service I refused for two years. Moreover, this bill says that I am also two months past due for a total of $133.28 for the total payment due on 1/25/2025.This is just pure FRAUD perpetrated against a senior citizen. A business can't invoice for services never signed-up for or agreed to. They literally sent me a payment voucher and instructed me to set-up autopay. I have NEVER received any services under their service plan.
  
  Just imagine if any and all businesses could invoice a household for goods and services for which there is no consent or contract. I would owe millions if not tens of millions per year.
  
  I want the BBB to contact the Maryland State Attorney General. Since this is so organized, I know I must be one of thousands of customers .
  
  Thanks.

  Business Response

  Date: 01/21/2025

  Manager left message; account has been closed. No balance due.

  Customer Answer

  Date: 01/21/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ****

• Initial Complaint

  Date:01/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the information submitted to the vendor, Constellation Home.
  
  
  Constellation Home
  P.O. Box 411881
  Boston, MA 02241
  
  To Whom It May Concern:
  
  I am writing to express my deep disappointment and frustration regarding an unresolved billing issue. I reported this issue two weeks ago, but to date, no action has been taken. I believe it is important to bring this matter to your attention in the hope that it can be resolved promptly and prevent similar issues from reoccurring.
  
  My billing has the following items posted.
  CURRENT CHARGES $44.98
  Service Protection Plans Charge Amount
  Home Comfort
  Includes: Heat Pump, Water Heater, and 1 – inspection $31.95
  Water Heater
  Includes: Water Heater $12.98
  
  The bill states that I am being charged twice for the same item, a water heater, which was also noted by your company’s customer service representative, Mr. Malcolm. I was told this would be corrected accordingly. The rep further noted this error dates back to the contract's inception, and a supervisor was required to discuss it to determine a method of correction and reimbursement. Per Mr. Malcolm, a supervisor would call me back at the number I provided, *** ********.
  I have spoken with four different reps on four different occasions, all of whom assured me that a Supervisor would contact me to resolve this matter. They all also indicated that this issue would be promptly addressed. Despite these repeated promises, I have not received a callback or any notification regarding this adjustment.
  I look forward to your reply and an amicable, timely resolution. The Better Business Bureau will also be notified to assist me with this complaint. I can be reached at *******@gmail.com or by phone at (*** ********).
  Sincerely,

  Business Response

  Date: 01/13/2025

  Supervisor contacted customer to resolve. 

• Initial Complaint

  Date:01/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3- contracts from Con.Home (CM) in Mar. 24 for the year. I receive the contracting at my home address. wanted all 3 for 01 April -31 Mar 25. I pay by the year. The people in billing switched one contract to by the month. they sent me back the monies for the rest of the year yet their rep Audrey said I was paid for the full year. This was confirmed by Malcolm in Sept. & Antoinette & Nissa. They all said I was paid for the whole year during the sept-oct times I called. Then I got a nasty email from CM I did not pay for the year but was on monthly payments. Yet in that time payment period they never sent one bill. threatened to cut the contract if not paid. Talked to a supervisor Kolby. and settled for $200 & was told could not change to annual payments. Was paid up through Nov of 24. would receive monthly bills. I never received one & now again threatened to have the contract cancelled if not paid. They also gave me false customer service #'s to call to resolve the disputes. Today called as to why this is happening & talked to Tommie said would move it to management. Yet acted as if she did not want as a customer. Told me the other Sup lied & I cold have paid for the whole year (or the balance till mar 31, 25. So I am getting one lie after he other from CM billing & supervisors. AS old (75),wife 72, it is critical to have the whole house plan as it includes my HVAC unit I purchased from them years ago. I said to continue the plan till mar then drop the whole house plan for HVAC only. Had no issues with getting the contracts & costs at my home address. But now not 1 monthly bill came to it. WHY??? I am hearing from others that since BGE HOME became CM the admin., esp. billing, are horrible people to deal with. The field people seem to be great people. Awaiting if the manager will even contact me as many calls I have left the billing dept. are not return over the past 6-8 months. This is not good customer service.I do not know how to resolve this issue.

  Business Response

  Date: 01/08/2025

  1/8/2025, Supervisor contacted customer to resolve. 

  Customer Answer

  Date: 01/14/2025

  yes they contacte me and forgave 2 months billing for nov/dec 

  
  

  Sabrina said and i only owed for jan 

  
  

  which i put in the mail that day

  
  

  yet receiving email i am not paid up 

  
  

  the issue is that they do not contact each other now to 

  
  

  let each other know what is going on

  
  

• Initial Complaint

  Date:01/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Same problems as others since ConstellationHome took over for ****'s Water/Sewer line coverage. Double billing, no service agreement & absence of service dates and/or services listed on invoice.
  
  I called in Oct. 2024 to request a new service contract and/or written agreement to replace the one I had signed with ****. I was directed to their website & sent a basic company brochure, instead. Customer service - a 6-ring circus! First 2 attempts on 12-31-24 to call about a recent double-billing, I was detoured by an intrusive automated telemarketing hard-sell of an "emergency alert button". Tried a second time, only to be met by the same recorded telemarketer. On the 3rd attempt, when spamming "0" enough times to finally to reach a person, their accent was so heavy I had difficulty understanding him. All I gathered was that my account was mistakenly listed as being located in Texas (?). He put me on hold while transferring me to Texas. Tex Rep. #2, also had the same thick accent and seemed confused while transferring me BACK to another rep in Maryland. MD Rep. #3, who was working from home & distracted, quickly passed me off to someone in "billing". With the 4TH MD rep., there was a child yelling in the background & I couldn't hear when she introduced herself. She become hostile & rude when I asked her if she could please repeat her name. Never have experienced such shocking unprofessionalism from a public utility co.!
  
  I requested my account be cancelled. ASAP. When asked, I explained the last 3 billing cycles of account errors, the absence of a legal contract/agreement & the HORRIBLE customer service. Rep. #4 stated I would receive no bills "after this one." I told her I couldn't pay "this one" until it got corrected. (the whole reason I called in the first place). Claimed she had to contact "SOMEONE ELSE" in billing to look into it. Took my name & number, like the other 3 reps. Now I brace for MORE SHAManigans. Someone needs to investigate this company. SOON!

  Business Response

  Date: 01/08/2025

  Supervisor contacted customer, resolved.