Business Profile

Jewelry Stores

Pandora Jewelry LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pandora Jewelry LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

217 total complaints in the last 3 years.
86 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello. I have went into multiple stores talking to people and noone will help me and i have called multiple times and all i do is get hung up on. My boyfriend bought me my pandora ring in august of last year, and within a month my ring was tarnishing to where i have NO rose gold left on my ring. Im being told since he did not add insurance my ring can not be replaced. That is not okay. He spent almost $300 on a ring that lost its coloring and now turns my finger green? All they did was accuse me of ruining it on purpose. That ring has NEVER touched water, sanitizer, lotions, NOTHING that ring has remained dry since the day he got it for me. I went and got it saudered together as well and the guy that did it even wondered why a ring that is less than a month old is already losing its color. website says that damaged and or ruined rings can be exchanged within a year WITHOUT insurance, so why am i being told no that my ring can not be sent back and replaced? That is not my fault that my ring lost its coloring in less than a month when it hasnt touched chemicals, and or water or nothing at all. You should honor what your site says. I want my rings both fixed and replaced. He paid good money for your jewelry and it is ruined that is bad on your guys part. i am sick of being hung up on and pushed aside. My ring deserves to be fixed and replaced and make it look like brand new. That is unprofessional to hang up on someone and tell them that they are the reason their ring is ruined when its not my fault especially when that ring is taken care of better than anything i have ever owned in my life. i would like to wear my ring that doesnt turn my finger green and actually has its rose gold color back. Being hung up on and played around telling me its my fault this that and the other and dismissing the fact that your ring has been ruined in less than a month is very upsetting. ****** **** , bought it for me in august 2024
Business Response
Date: 03/02/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. We truly apologize for the frustration you've experienced, and we completely understand how disappointing this situation must be for you. We are here to help and want to make things right.
On October 26, 2024, we sent an email regarding your concern, but unfortunately, we did not receive a response. On February 18, when the call was disconnected, we immediately tried to follow up, but we were directed to voicemail. Were truly sorry that we werent able to connect with you during these attempts.
To help resolve this issue, wed like to offer a one-time courtesy replacement for the rings in the form of a gift card. However, in order to accurately identify the second ring, well need some additional pictures of the front design, as we didnt receive them previously.
We genuinely want to make this right for you, and we appreciate your patience as we work through this together. Thank you for your understanding, and we look forward to hearing from you soon.

Kind Regards,
******
Customer Experience Department
PANDORA Jewelry Americas
Customer Answer
Date: 03/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******

*** Kerr
*************************;
********** mi 49270
***************** (p) for ***
*********************************

this is the receipt for my rings ( files have been attached )

assigned ID: ********

- i am happy with their response back to me, as long as the gift card they give me for the replacement of my rings is enough for me to buy both of my rings again. not just enough for 1 when he bought them as a set.

thank you:)
Initial Complaint
Date:02/19/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ask: I'd like to put in a formal complaint and ask for assistance from the BBB to request a refund from Pandora Jewelry (after numerous attempts of me trying)I purchased the following order through the ************************ website: Order Number:PNDCA02646325 Order Date:2024-12-02 Note: The amount of the original transaction is $946.94 however the refund items total $785.93.I tried to return this order at 2 Pandora Locations as it did not indicate on the website that all web orders need to be returned through a mailer. I was refused service at both locations but was directed to the online chat and/or contact the head office.On January 10th I called Pandora to request an additional shipping label and sent the package back to Pandora. I did not get any receipt of confirmation of delivery so the week of Jan 20th I contacted Pandora by their web chat as well as calling. After a number of attempts an agent told me the package has been received but the return was on hold and would require escalation. From Jan 20th - Feb 10th I tried to contact Pandora weekly by either phone or chat and no one could give me an answer. Finally, I sent an email formally telling Pandora that I will have to proceed with a formal complaint from the BBB and since then they will no longer speak to me and have the agents read out a message saying this is now a legal matter and can no longer assist me. Not once has anyone from Pandora reached out, sent an email reply and/or tried to resolve this matter peacefully. Please let me know if you'd be able to assist in getting this refund on my behalf. Thank you in advance.
Business Response
Date: 02/26/2025
We sincerely apologize for the inconvenience regarding this issue. There was some confusion with your return, as the items were mailed using two separate labels. The first label only indicated that one bracelet was returned, rather than the entire order.
However, we have now processed your refund. Please allow 7-10 business days for it to reflect in your account. If you have any further questions, feel free to reach out.
Customer Answer
Date: 02/27/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:02/18/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 3 bracelets and a charm on 2/12/2025 via the Pandora's website. On 2/16/2025, I went to the physical store near me to exchange one bracelet for a larger size and return the other 2 bracelets. I had my invoices from 2 separate shipments, my email electronic receipts, and my credit card information for the refund (I used my ****** Mastercard credit card for the purchase). I spoke with ***** and she did the exchange for 1 bracelet with no issues. However, when she proceeded to do the refund for the other 2, she called her manager over and I was advised that they do not "refund" ****** transactions unless I could prove the last 4 digits of my credit card matched the last 4 digits of the same credit card in my apple wallet and on the receipt. I showed both her and the manager the following:1. Electronic receipt showing form of payment from ****** 2. ****** Mastercard number on my app (last 4 digits)3. Apple wallet showing the Mastercard number that matched the ****** app 4. Transaction showing the totals matching the transaction The manager went to the backroom of the store while I waited for 15+ minutes. She came out and handed me the phone and said "customer service wants to ask you a few questions". I conversed with customer service and the outcome was "every store has their own policies". I asked to see the refund policy and it stated I could return the merchandise at the store if have the receipt and the refund must go to original form of payment. After proving my case and showing all that was asked, the manager goes back to the office and talks to her manager. She arrives back to the register and tells me that she was told the refund policy regarding ****** is in the "training guide" and she cannot refund my money. I've attached the receipt, transaction history, proof of card number matching, and posted store policy handed to me by manager
Business Response
Date: 02/19/2025
We apologized to the customer for the inconvenience they are experiencing while trying to return their items. We explained that in-store refunds for purchases made with ****** cannot be processed back to the original form of payment and can only be issued as an e-gift card. However, we offered the customer the option to return their items by mail so that we can process the refund on our end and issue it back to their original form of payment.
Customer Answer
Date: 02/19/2025

Complaint: 22949738

I am rejecting this response because it isnt written anywhere that I cant return my purchase due to ****** and it was on a ****** Mastercard not the website. So to do a return works just like any other credit card. Sending the product by mail takes 3 weeks for refund and at that time I will have accrued interest on the credit card.

Sincerely,

***** ******
Business Response
Date: 02/24/2025
You may return your item in-store. However, since your original payment was made using ******, your refund will be issued in the form of a store gift card, as stated in our return policy.
If you prefer a refund back to your ****** account, you can return the item by mail, and the process typically takes 7-10 business days once received.
Customer Answer
Date: 02/24/2025

Complaint: 22949738

I am rejecting this response because the refunds regarding payments by ****** is not posted in the store nor on the packing invoice or the email sent by the company when ordering. Also, I used a credit card issued by ******, not an online ****** account
The refund policy should be updated on all paperwork so your consumer is fully aware when making purchases.

Sincerely,

***** ******
Business Response
Date: 02/25/2025
Since the original payment method was ******, the store was unable to issue a refund back to the original form of payment, as per our policy. For future reference, our FAQs regarding the return process and refunds are available on our website.
However, we see that you returned your items through the mail, and we have now processed your refund back to your original form of payment. If you have any further questions, please let us know.
Customer Answer
Date: 02/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me AFTER I returned the items through the mail.

Sincerely,

***** ******
Initial Complaint
Date:02/12/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Pandora **************** is ignoring me! I need a copy of my receipt from a January purchase of a ring I purchased, since I want to return it. I need them to email me a copy of my receipt and let me return it!
Business Response
Date: 02/12/2025
After sending emails on 2/8/2025 @ 2:30pm and on 2/12/2025 @ 10:03am, the customer called the **************** Line on 2/12/2025 @ ******* to receive a copy of the receipt. A copy of the receipt from 1/25/2025 was emailed to the customer and he confirmed receiving it prior to disconnecting the call. The customer inquired about returning the ring. The agent reviewed the return policy with the customer and explained that as long as it's within 30 days, the item is in new condition, and was not purchased on sale, he should be able to return it. The agent informed him that he would need to show proof of purchase at the store in order to complete the return.
Customer Answer
Date: 02/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Will *********
Initial Complaint
Date:02/12/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I made my purchase I was informed that my purchase included a warranty. I was never informed that the warranty was an additional fee or what the fee was. I didn't know I was charged until I reviewed my receipt copied below. I would like for the Pandora Care charge be refunded as I was not made aware of the fee.I have contacted twice with no response.
Business Response
Date: 02/13/2025
Hi ******,

We are responding to your complaint made via Better Business Bureau.
Thank you for sharing your concerns with us, and we truly apologize for any confusion regarding the Pandora Cares extended warranty charge. We understand how frustrating it can be to discover an unexpected fee after reviewing your receipt, and we're sorry for any inconvenience this has caused.

To clarify, refunds for the extended warranty within 30 days must be processed at the store level. Weve already submitted a request for a refund to the District Manager who oversees the store, and were currently awaiting their response.

We genuinely appreciate your patience as we work through this, and were committed to ensuring your satisfaction. Please know that were doing everything we can to resolve this as quickly as possible.

Thank you for your understanding, and again, we're sorry for any frustration this has caused.
Thank you for choosing PANDORA!

Kind Regards,
******
Customer Experience Department
PANDORA Jewelry Americas
Customer Answer
Date: 02/18/2025

Complaint: 22928707

I am rejecting this response because: I have not received a refund for the warranty that was charged without my permission.

Sincerely,

****** ******
Business Response
Date: 02/18/2025
Hi ******,

Thank you for contacting Pandora Jewelry.
We wanted to let you know that we have escalated your complaint for further review. At this time, we have not yet received an update on the status of the refund request, but please rest assured that we are actively following up and are committed to resolving this matter promptly.
We will continue to monitor the situation and provide you with updates as soon as we hear back from the district manager.
Thank you for your understanding, and please feel free to reach out if you have any questions or need further assistance.

Kind Regards,
******
Customer Experience Department
PANDORA Jewelry Americas
Customer Answer
Date: 02/19/2025

Complaint: 22928707

I am rejecting this response because: I expect to receive a refund for charges that I was not aware was being included in my purchase.

Sincerely,

****** ******
Business Response
Date: 02/24/2025
Hi ******,

Thank you for contacting Pandora Jewelry.
At this time, we have not yet received an update on the status of the refund request, but please rest assured that we are actively following up and are committed to resolving this matter promptly. Refunds for the Pandora Cares within 30 days of purchase must be handled at the store level, which is why the request was sent to the District Manager overseeing the operations of the store. We will continue to monitor the situation and provide you with updates as soon as we hear back from the District Manager.
Thank you for your understanding, and please feel free to reach out if you have any questions or need further assistance.

Kind Regards,
******
Customer Experience Department
PANDORA Jewelry Americas
Business Response
Date: 02/24/2025
The responses have not been the same. A refund request was sent 2/13. On 2/18 an email was sent to the *** asking for a response since the customer had not received correspondence from the store. The *** responded on 2/19 saying "I sent over to the store manager. I will follow up with her to see if she contacted the customer yet". This is why the response on 2/19 to the customer is letting them know it has been escalated. As of today, since the customer is stating they still have not gotten a response, another email has been sent to the *** again pressing the urgency of the request. Unfortunately, the only correspondence we have with the *** is via email, not phone. The refund cannot be processed through us directly, therefore we are at the liberty of the *** and the store to resolve this. We are unable to force the store or the *** to call the customer. The response to the customer today was to provide clarity on the process by explaining the refund request has to go through the *** and the store. Apologies if any responses have been read or understood incorrectly.
Customer Answer
Date: 02/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:02/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went in Sun Dec 29, 2024 to spend my **** gift cards on their 50% of sale. The associate at check out asked if I wanted to use my points. I said yes. First swipe took my $50 gift card and the second swipe was my $25 gift card. As I was waiting for the second swipe of my purchase to go through their terminal froze. The associate that was helping me kept apologizing because it of how slow it was going. Then the associate tried switch over to another terminal to try to finish the purchase. The apologized again because my points disappeared and I would have to pay the full price without my points. I said that is fine because again they have their 50% of sale. When the associate tried swiping the first $50 gift card it said decline. The associate that was helping me asked help for another associate to fix the issue with my points. I did not care for my points but of course I cared about my gift cards that I chose to spend at the store. The other associate said since the purchase didnt fully go through your points will come back within ***** hours and your $50 being reloaded on the gift card by the following Sunday. I was annoyed because I left with nothing. waited and never got my $50 back. I went back into the store and different associates told me I would have to contact the gift card company. Already did that and they said I would have to contact Pandora since it was purchased through them. I called ***** number and left my info for the manager of this location to call me. ***** and I spoke and said she would contact me back to figure out what happened with the $50. She contacted me through her personal phone number. I gave her the gift card phone number and a screenshot proving that the money was taken out of the gift card. It has been a month since everything happened and have not heard of any update.
Customer Answer
Date: 02/05/2025
Paty and I spoke on the phone and explained the situation and said she spoke to her district leader and to her employees and asked about what happened before calling me. She said she would have to call the kiosks that take all debit/credit payments and see where it went. I suggested i should call **** giftcard company. I told her that I did and they said i had to contact Pandora. She later on texted me and i send her the screenshot of the transaction report.
Business Response
Date: 02/06/2025
Hi *******,

Thank you for contacting Pandora Jewelry. We received your complaint made via Better Business Bureau.
Thank you for bringing your concerns to our attention. We deeply apologize for the experience you had at our store. We strive to provide the best service to all our customers, and it is clear that we fell short during your visit.
To address this matter, we are more than willing to file a store complaint and escalate the issue to the District Manager for further follow-up. To assist with this, we kindly request the store address where your experience took place. This will allow us to look into the situation thoroughly and work towards a resolution.
Again, we sincerely apologize for any inconvenience this has caused and appreciate your feedback. We are committed to making things right.
Thank you for choosing PANDORA!

Kind Regards,

******
Customer Experience Department
PANDORA Jewelry Americas
Business Response
Date: 02/07/2025
the customer responded with the full address of the store ********************************************
a complaint has been filed with the *** for further assistance and resolution
Initial Complaint
Date:02/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 20, 2025 I went to Pandora in ************** and paid for a one carat lab grown 14 karat white gold ring. As they didnt have the ring in stock, the sales associate ordered the ring online to be delivered to the store for safety reasons. The ring was to have an *** diamond certificate included with the order. As stated on their website all stones 0.50 carat and above are certified by the ************************************I received the diamond ring, but the lab grown diamond certificate from *** was not included. My attempts to obtain the certification by contacting Pandora online customer service has been unsuccessful.I was told by customer service that they would put in a request to obtain the certification for me and have it mailed to the store which hasnt happened.Subsequent phone calls to the online customer service centre has resulted in them saying that they would escalate the request.The problem with that is. Any diamond certified by *** would have a laser inscription with a number tied to the *** certificate that they complete.I checked at home with my jewellery loop and I could not see an *** laser inscription so I took it to a professional jewellery appraiser and he confirmed my suspicions that the diamond has not been certified by *** as there is no laser ************** Pandora has provided false information on their website and have not fulfilled their obligations in selling this ring to me that I cannot return as it was a final sale item.I can provide a copy of my jewellery appraisal that I paid $80 for in addition to screenshots of the website information that promises an *** certification.
Business Response
Date: 02/17/2025
Thank you for reaching out. Diamonds ranging from 0.50 ct to 1.00 ct do not have an individual serialized number, which is why there is no inscription on the ring. Only diamonds with a carat weight of 2.00 ct and above are assigned a unique identifier. However, diamonds below this weight still receive a certificate to ensure they are carefully evaluated and accurately represented.
We mailed your diamond certificate on Monday, February 10th. Please allow some time for delivery, and let us know if you have any further questions.
Customer Answer
Date: 02/18/2025

Complaint: 22867231

I am rejecting this response because:

I would not have purchased this ring had I known it did not come with an individual IGI certificate of authenticity as promised.

Sincerely,

****** ********
Initial Complaint
Date:01/23/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a pandora bracelet for Christmas as a gift and wore it once and it broke. I called the Bolingbrook store where it was sold and they told me that they didnt have any in stock and to go to the ********** store. On today we went to ********** store and was met with blatant prejudice and extremely rude behavior. First when we came in there were4 salespeople working we were not acknowledged although the guy looked at us when we walked in. Only one customer was in the store but she wasnt African American. After about a minute I said hi, and ****** the sales person finally acknowledged us. She said that a link was missing from the broken poorly crafted bracelet and said she needed to speak her manager. She came back and began talking to my daughter while I Was speaking to still talking to ****** as ****** continued to act as if I wasnt still having a conversation about the bracelet with her she continued to ignore me. It wasnt until I told ****** that I was going to escalate their behavior and the experience that she said she was sorry. I took a picture of her badge as to remind me of her name and she got very upset but at that point so was I. The guy simply refused to acknowledge us period. Which was sad because he was at the very front of the store and he saw us and turns his back. Banks, hospitals, car dealerships are closing so they should be aware that they could be in the same situation with this treatment of minorities. I am a nurse and I go above and beyond to extend the best service to everyone. This is unacceptable. Pandora should care about the customers and the level of service their sales team provides. I personally wont patronize them anymore..
Business Response
Date: 01/24/2025
This customer called us on Jan 22nd. A store complaint was sent to the District Leadership of the Fox Valley store. A pre-paid *** return label was emailed to the customer for her to send in her damaged bracelet. Upon receiving the bracelet, a new one will be mailed to her. Once the District Manager reviews the complaint, the store will follow up directly with the customer to provide any additional resolutions.
Customer Answer
Date: 01/29/2025

Complaint: 22844562

I am rejecting this response because: have yet to receive a callback from the district manager. Does he condone the actions of the employees?

Sincerely,

******** & Tionnie ******
Business Response
Date: 01/30/2025
We sincerely apologize for any delay in resolution from the store. This matter has been escalated again to the *** to request a direct follow up.
Customer Answer
Date: 02/04/2025
District Manager finally called and apologized for the incident and said shed spoke to the associates.
Initial Complaint
Date:01/07/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order but accidentally chose the wrong size, and one item is final sale. I just placed the order; please cancel the order so I can order the right size? Or let me return in store?
Customer Answer
Date: 01/07/2025
I WANT TO CANCEL THIS ORDER! THEY REFUSED!

THEY NEED TO LET ME RETURN ALL ITEMS, INCLUDING FINAL SALE BRACELET.
Business Response
Date: 01/13/2025
We have emailed the customer to apologize for the inconvenience with their order and, as a one-time courtesy, offered to have the items returned for a refund.
Customer Answer
Date: 01/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Will *********
Initial Complaint
Date:01/06/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a gold pandora charm bracelet and charms for Mother's Day and it tarnished within 4 months. I went to the local concord site and they said they can't do anything about it? I just don't understand how something can tarnish so quickly especially upgrading to the gold. I would just want to exchange for a new one.
Business Response
Date: 01/17/2025
Hello *******,

Thank you for contacting Pandora Jewelry. We've received your complaint via Better Business Bureau.
We sincerely apologize for the tarnishing of your jewelry. We understand how disappointing this must be, and we truly appreciate your feedback as it helps us improve our products and services.
To resolve this matter, we would be happy to offer a replacement of both your bracelet and charm (Pandora Moments Sparkling ************* Chain Bracelet & Engravable Heart Tag Dangle Charm). Please provide us with your full shipping address, and we will send you a pre-paid return label so you can send the items back to us. Once we receive them, we will expedite the replacement process and ship your new pieces to you as quickly as possible.
Again, we apologize for the inconvenience and are committed to making this right for you. If you have any further questions or concerns, please dont hesitate to reach out.
Thank you for choosing PANDORA!

Kind Regards,
******
Customer Experience Department
PANDORA Jewelry Americas
Customer Answer
Date: 01/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I have already sent my mail address to the email I received last week but just in case here it is again. Thank you.

my mailing address is :
**************************************************************

Sincerely,

******* ********

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Pandora Jewelry LLC is NOT a BBB Accredited Business.