Business Profile

Jewelry Stores

Pandora Jewelry LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pandora Jewelry LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

218 total complaints in the last 3 years.
84 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/02/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on 11/14/24 i made an online purchase which said would be available for pick up up to 3 days later with an email confirming it. few days passed and i didnt get the email so i went to the store and was told by employees that they were having a system issue and they didnt and will not get the order. they advised to call customer service to cancel the order get a refund and buy it there. i called cust serv and they said they couldnt cancel it to wait 5 days and would cancel on its own i wanted another week and called again there were no records of my first call and they said the same thing to wait 5 days and it would cancel to which i asked what if it didnt cancel to what she said the you wait another 5 days or as long as it takes to cancel. bottom line cust service Cannot cancel the order, refused to give me a refund but offer a 10% discount on my next online purchase to which i said i just want my money back at this point and she stated there is nothing i can do. ill escalate this but dont guarantee anything. you can go and purchase the items at the store since the online orders are not working. also said i would get an email about the escalation which never happened. when i asked for a ticket number or escalation number she refused and said she didnt know what i meant by that nor when i could get a refund but wait and go buy at the store in the mean time
Business Response
Date: 12/12/2024
We sincerely apologize for the inconvenience and frustration caused by the delays in canceling your order. At the time, we were experiencing issues related to in-store processes, which unfortunately made the cancellation process take longer than expected. However, we can confirm that your order was successfully canceled and refunded on December 5th. If you have any further questions or concerns, please dont hesitate to reach out to us.
Initial Complaint
Date:12/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a snake chain bracelet from Pandora in the last 30 days. On November 26, I exchanged it at ********, IL Pandora shop. I would like to return for a store credit to Pandora.
Customer Answer
Date: 12/02/2024
I would like to exchange my bracelet for a Pandora gift card. **************** needs to contact the ********, IL store for a receipt. Then, I can mail back the bracelet in exchange for a store credit.
Business Response
Date: 12/02/2024
Thank you for contacting Pandora.
We are currently assisting Will ********* with the exchange of his bracelet for another of equal value. It has been communicated that an even exchange will be made, as this was a promotional item provided free of charge. The bracelet Will would like to exchange is valued at $261.99, as indicated on the receipt we received.
If you require any further information or clarification, please do not hesitate to reach out.

Best regards,
Pandora
Customer Answer
Date: 12/02/2024

Complaint: 22614986

I am rejecting this response because:

Still not resolved. May I exchange it for a silver snake barrel bracelet and have the difference put into my existing gift card?

Sincerely,

******* *********
Business Response
Date: 12/04/2024
Hello,
I would like to inform you that our customer, Will, has been assisted with his request. We have issued a prepaid shipping label for him to return his promotional bracelet, and we are offering a one-time courtesy exchange. The package is scheduled to be delivered on Friday, December 6, 2024.
We have communicated to the customer that he will receive his replacement bracelet, and the gift card funds within 7-10 business days of us receiving the returned product.

Kind regards,
Pandora
Customer Answer
Date: 12/04/2024

Complaint: 22614986

I am rejecting this response because:

I would like the balance to the gift card transfer expedited, so I may buy an item that is on sale currently.

Sincerely,

******* *********
Business Response
Date: 12/10/2024
Hello,
Our customer Will ********* has been taken care of. He was issued funds to the gift card he provided yesterday in the amount of $261.99. This situation has been successfully resolved.

Kind regards,
Pandora
Initial Complaint
Date:11/25/2024
Type:Delivery Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 11th, while my wife and I are in our honeymoon in ************* I brought her to the Pandora jewelry Banff store. We're early risers so we got there for opening time in hopes for it to be less busy. The store was not open, so we hung around for a bit. Walked around Banff and kept checking back. Still not open hours later. So we went up the gondola to kill some time. They had finally opened by the time we got back. Went inside looking for a charm to add to my wife's keepsake bracelet. We were pretty rudely told what they have is slim pickings. Which I find ridiculous since the Pandora charms sold there are a Banff exclusive. Anyway the lady told me we could always order online if we were not happy with the options. Already annoyed with my experience I got the website and went back to the air BNB to order the charms online. I purchased through ****** and got a order confirmation in a few minutes. It estimated I would get my order in 5-10 business days but the shipping information would be sent for confirmation on shipping time. I still to this day (November 23rd) have not received any shipping details. I have called the store multiple days and different times and have also sent multiple emails to the Banff Pandora email. I even got desperate enough to contact Pandora help line. After waiting and going through Pandora's process I am told it's a privately owned Pandora certified dealer and there is nothing they can do to help. I can provide all of the receipts, emails, call logs. Whatever is needed. This has gotten ridiculous. My wife collects these Pandora charms from every vacation or big event in her life. So I was extremely excited to surprise her with a Banff exclusive charm on our honeymoon, but the experience has turned very sour as time has gone on.
Initial Complaint
Date:11/25/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/13, after researching gift ideas for my granddaughter's birthday, I placed a 14 gold plated double heart ring in my online shopping cart. A pop up window alerted me to a Pandora welcome club with a welcome gift of 10%, after signup. A confirmation email was immediately received/coupon to arrive 3 days later. I waited the thee days, in anticipation of purchasing the ring with the 10% welcome discount. However by 11/17, email discount had not arrived, so contact was made to customer svc. After much back and forth, I was told discount would not be arriving until 11/19. This was not the 3 day turnaround time advertised nor stated in the welcome email. Unfortunately they were unwilling to accommodate so I made the choice of ordering the ring anyway to ensure delivery before our trip. I checked emails for tracking updates, however all info stated expected delivery 11/22. When I had not received by 11/22, and travel plans were that evening, I again phoned customer svc. Their shipper forwarded a picture of the "delivery", that was clearly not my home/address. The box, no larger than a cell phone was **** on the concrete ground. There was no address to determine where this was left for possible retrieval. The customer service *** was ****, did not wish to entertain resolution and told me I had to wait/call back next week for them to first file claim with their shipper, THEIR SHIPPER. I did not do business with their shipper, i did business with Pandora. I asked if they could arrange for me to pick up a ***lacement in a nearby store before my flight, they refused. i asked then for a refund so I could purchase an alternate gift. Again, refused. I am now, not only out the $121.94, but the additional monies used to purchase a new gift. Not to mention the last minute navigating to ****** one in time to still make our flight. Resolution with the shipper should not delay the refund to the customer when the delivery was made to the wrong address
Business Response
Date: 01/02/2025
We sincerely apologize for the experience youve had with your order and the difficulties you encountered in receiving a promo code. A refund for your order was issued on November 26th, and a 10% discount code was emailed to you on November 17th.
Initial Complaint
Date:11/22/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am disgusted by Pandoras customer service and the fact that I had to come here makes it that bad. My first issue is I recently realized that for my September and July 2024 I didnt receive any points. My question is why is that if I gave the store *** my information. Why isnt my points added after each purchase. My next issue is this week I placed an order for in store pick up and had to go to two different locations due to availability. I received emails stating my items were ready for pick up. When I got to both stores my item was ready. This is weird especially since I paid and was advised the items were ready. Im not mad about the pick up from the American Dream location because I still was out quick. What is disheartening is I went to the ****** location yesterday and had to wait over 30 mins. Mind you this is for items that I paid for on 11/17/24.I was offered 10% off due to a *** writing me stating my points cant be added I need someone on the **** team to contact me and figure it out. The 10% coupon I was offered should also be considered and give me a price adjustments on the charms I bought this week. Pandora is really out there mind and Im ready to not but buy anything ever from the shop
Business Response
Date: 12/04/2024
Hello *******,
Case #********

Thank you for contacting Pandora Jewelry. We received your complaint via Better Business Bureau. We want to apologize for the inconvenience youve experienced with your My Pandora points and your recent orders. We truly value your loyalty and appreciate your understanding.

After reviewing your account, our records show that your official sign-up for My Pandora occurred on October 14, 2024. As a result, points for your previous purchases in July and September were not applied to your account at the time, as they were made prior to your enrollment. We understand how frustrating this can be, and we sincerely apologize for any confusion or inconvenience this has caused.

Regarding your inquiry about price matching, unfortunately, we are unable to offer price matching at this time.

To make up for the inconvenience, we are offering you a discount code (25% OFF + FREE EXPRESS SHIPPING) for your next online purchase, as well as a $15 e-gift card, which we hope will help. Additionally, weve noted that you are missing a total of 120 points, which equates to $3. While we cannot retroactively apply those points, we hope the discount code and e-gift card will help bring a bit more value to your shopping experience.

Once again, we truly apologize for the inconvenience and appreciate your continued support of Pandora. If you have any other questions or need further assistance, please dont hesitate to reach out to us.

Please see the following discount code:
US25EX-R5C2-REGW-WI9V-VRXD
Please remember that the coupon code is valid online only at ************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************.

Your E-Gift Card:
Card Number ****************
Pin ****
Status Activated 12/03/2024
Thank you for choosing PANDORA!

Kind Regards,
******
Customer Experience Department
PANDORA Jewelry Americas
Customer Answer
Date: 12/05/2024

Complaint: 22588107

I am rejecting this response because: I just would like clarity on how the account was set up in October 2024. I dont recall buying charms around that time

Sincerely,

******* ****
Business Response
Date: 12/09/2024
Hello *******,
Case #********

Thank you for contacting Pandora Jewelry.
Thank you for your continued communication regarding your complaint. We appreciate your feedback and the opportunity to further address your concerns.
We would like to reaffirm that we have already provided a satisfactory resolution. As part of our efforts to resolve the matter, we issued a $15 e-gift card and a discount code offering 25% off plus free express shipping, which we hope you have found valuable.
Additionally, we would like to clarify that signing up for the My Pandora program does not require a purchase, which is why we are unable to access the details of your enrollment.
We understand that this situation may have caused some confusion, but we believe the solutions weve offered thus far address the concerns raised. If there are any further questions or if you require additional assistance, please feel free to reach out. We remain committed to providing excellent customer service.
Thank you for your understanding.

Kind Regards,
******
Customer Experience Department
PANDORA Jewelry Americas
Customer Answer
Date: 12/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ****
Initial Complaint
Date:11/19/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order during the Pandora Members pre-Black Friday sale.I tried to return the items to a local store and they refused, stating they not carry those charms.I also was NEVER sent a diamond certificate! AND, the Star of ***** charm I purchased for $65 is now $45.50, and Pandora refused to price match and refund me the difference!Please help!
Business Response
Date: 11/21/2024
Hello Will,
Thank you for reaching out to Pandora, and for being such a valued customer. We truly appreciate your continued engagement with us.
I understand that you've contacted us a few times regarding different issues, and I also noticed you've reached out to the BBB. Please know that our team of expert agents is here to help resolve any concerns you may have.
To ensure we address everything and provide the best possible solution, could you please send me details of any outstanding issues you're facing? I'd be happy to assist and make sure everything is taken care of for you.
Looking forward to hearing from you.
Best regards,
*****
Customer Answer
Date: 11/21/2024

Complaint: 22577460

I am rejecting this response because:

Your ************, ** location rejected my return just because that particular store does not carry the charms I had, even though they are still being sold online!
What a poor customer experience!

Sincerely,

******* *********
Business Response
Date: 11/22/2024
As a Supervisor in the ****************************** at ********************, I have been in communication with Will and am pleased to inform you that all of his outstanding issues have been successfully resolved. He will be receiving the certificate he was missing, and the tracking number for the shipment is 1Z3R425V0392957783.
Additionally, I am assisting Will with the replacement of his turtle charm, which is being returned. Will has already received a gift card for the bracelet he returned on 11-11-24, as well as for the clearance charms returned on 11-12-24. A gift card was also issued to him today, 11-22-24, for the turtle charm.
Regarding the return, our store location did not accept the return of the clearance items, as Will mentioned in his communication with one of our agents. As per Pandoras policy, clearance items are considered Final Sale and are not eligible for return, exchange, or refund, except in cases of damaged or defective merchandise. The policy is as follows:
Final Sale items cannot be returned or exchanged:
Engraved Items
Last Chance Items
Sale/Clearance Items
Thank you!
Customer Answer
Date: 11/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Pandora **************** is the BEST!

Sincerely,

******* *********
Initial Complaint
Date:10/30/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Case number: ******** I bought a Reflexions bracelet in rose gold from ********, an authorized Pandora retailer, while I was traveling on September 21. I bought it in the size they had, 20 (7.9 inches) but I need this in a size 18 (7.1).On your website, it is available, and I simply would like to exchange for the right size! May I ship the current bracelet back, and simply get a size 18, please? I am a loyal Pandora customer, and my local ******************** corporate store advised me to contact CS to ask about my request.Item: ****** I LOVE my bracelet, but it is too big. Please, can you let me just exchange it for the size 18, and I will send back the size 20?Thank you,Will *********
Business Response
Date: 11/11/2024
Hello Will,

Thank you for contacting Pandora Jewelry. We received your complaint via Better Business Bureau.

We sincerely apologize for the inconvenience you experienced.

At this time an order has already been placed for your replacement bracelet (size 18). It is expected to ship on 11/13/2024. Please kindly reply if you'd like to proceed with an E-Gift Card instead of the replacement, and the order will be cancelled for you.

Once we confirm this request, we will email the gift card within 24 hours.

Thank you for choosing PANDORA!

Kind Regards,
******
Customer Experience Department
PANDORA Jewelry Americas
Customer Answer
Date: 11/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *********
Initial Complaint
Date:10/22/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband purchased a bracelet for me in April. By October a stone fell out and he told me theres a warranty. I contact the store to be ignorantly told they cant take it back or refund me. I call the online customer service to be told I have to send it back and they will replace it. I do so, and I received a bracelet that is two sizes too small. I contact again and I let them know and they say to send it back and theyll send me a gift card. They received the bracelet back on 10/8 according to the tracking. Its now 10/20 and no one will get on the phone with me, I have yet to receive anything. How disgusting of this company. I want my money back AND the bracelet replaced at this point.
Business Response
Date: 10/23/2024
Hello ********,

Thank you for contacting Pandora Jewelry.

Here is a Pandora gift card of equal value in the amount of [$145.00].

The e-gift card reflects the value of your returned item, numbered [591469C01-18], totaling $120.00. Additionally, we've included an extra $25.00 to compensate for the inconvenience you've experienced.

This can be used online at *************************** and in our US Pandora stores.

Card Number: 6003925785428013
Pin Number: 3383
Status: Activated

Thank you for choosing PANDORA!

Kind Regards,
Maddison

Customer Experience Department
PANDORA Jewelry Americas
Customer Answer
Date: 10/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ********
Initial Complaint
Date:10/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The engraved heart hangs upside down on the necklace. When tried to get a refund at the store, they refused to refund the merchandise, which was defective due to the heart hanging upside down. The purchase also included a double charge for engraving, which was hardly legible. A different store finally refunded the necklace, but could not refund the engraved heart. Contacted corporate and they finally agreed to issue a refund check for the remaining amount $113.66. I returned the engraved heart and their prepackaged prepaid envelope and they did receive it. After following up by email, they sent a response that they issued an E gift card not the refund check as promised previously. I just want a refund check for the engraved heart in the amount of $113.66. Im very concerned how many other customers have been impacted by this merchandise experience and being double charged for engraving.
Business Response
Date: 11/11/2024
Hello ****,

Thank you for contacting Pandora Jewelry. We have received your complaint via Better Business Bureau.

We sincerely apologize for your frustration with your refund request.
A check refund request was submitted on your behalf on 09/20/2024. As there is a delay, this has been escalated to our Management Team for further review. Typically, paper checks are delivered by mail within 8-10 weeks. Once there is an update on the status of your check delivery, we will follow up via email. We sincerely apologize for the delay and appreciate your patience as we work through this for you.

Thank you for choosing PANDORA!

Kind Regards,
******
Customer Experience Department
PANDORA Jewelry Americas
Customer Answer
Date: 11/20/2024
To date, I still have not received the promised refund check from Pandora nor any additional response from them since their email stating, We sincerely apologize for your frustration with your refund request. A check refund request was submitted on your behalf on 09/20/2024. As there is a delay, this has been escalated to our Management Team for further review. Typically, paper checks are delivered by mail within 8-10 weeks. Once there is an update on the status of your check delivery, we will follow up via email. We sincerely apologize for the delay and appreciate your patience as we work through this for you.
Thank you,
**** *******
Business Response
Date: 11/21/2024
Hello ****,

Thank you for contacting Pandora Jewelry. We have received your complaint via Better Business Bureau.

We sincerely apologize for your frustration with your refund request.
A check refund request was submitted on your behalf on 09/20/2024. As there is a delay, this has been escalated to our Management Team for further review. Typically, paper checks are delivered by mail within 8-10 weeks. Once there is an update on the status of your check delivery, we will follow up via email. We sincerely apologize for the delay and appreciate your patience as we work through this for you.

Thank you for choosing PANDORA!
Initial Complaint
Date:10/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested replacement of two items as under 1 year warranty from the business. First went to my local store, was told to handle with customer support. On August 30th I contacted support and made inquiry. Email was sent to me to reply with pictures and information and someone was to contact me in 10 business days. Since then I have tried to reply back to the email asking for assistance multiple times. No one have contacted me or emailed. I cannot resolve with the business as they are not responding. Store is telling me they cannot resolve.
Customer Answer
Date: 10/11/2024
After submitting the complaint this morning, I received an email from the business about how to return items and receive a refund in the form of store credit. I will be returning per their instructions, and wait to receive the notification for credit issued. Ill update the case once I have further information on this.
Business Response
Date: 10/15/2024
Hi **********,
Thank you for contacting PANDORA Jewelry.
We are pleased to help with the process of your replacement of item number 193156C01 and 193004C01 in the form of an e-gift card ($220 USD). Please note: The e-gift card will be issued only after the return of your item(s) using the provided *** label, typically within 7-10 business days.
Attached to this email you will find a Pre-paid Return Shipping Label from ***. Click on the attachment to open the *** label. Once you open it you can print the label and paste or tape it on the outside of a padded envelope or a small box.
Please do not include notes or additional items in your package as it can possibly be discarded.

Keep in mind that if your item is not packed in a box or bubble padded envelope, the jewelry could get lost in the mail. Once you have your package ready, please take it to a *** store.
Find The *** Store Location Near You

The Pandora Cares Extended Warranty will continue if you purchase the same item number. However, should the gift card be used to purchase a different item, the Pandora Cares Extended Warranty should be canceled. Please contact ************** for further assistance.

If for any reason you are unable to retrieve the label attached to this email, please call us at ************ (M-F 8:30 AM- 6:00 PM EST) for further assistance. Thank you for choosing PANDORA!

Kind Regards,
Rasheeah
Customer Experience Department
********************** Americas
Business Response
Date: 10/16/2024
Hi Aleksandra ,
Thank you for contacting PANDORA Jewelry.
We are pleased to help with the process of your replacement of item number 193156C01 and 193004C01 in the form of an e-gift card ($220 USD). Please note: The e-gift card will be issued only after the return of your item(s) using the provided *** label, typically within 7-10 business days.
Attached to this email you will find a Pre-paid Return Shipping Label from ***. Click on the attachment to open the *** label. Once you open it you can print the label and paste or tape it on the outside of a padded envelope or a small box.
Please do not include notes or additional items in your package as it can possibly be discarded.

Keep in mind that if your item is not packed in a box or bubble padded envelope, the jewelry could get lost in the mail. Once you have your package ready, please take it to a *** store.
Find The *** Store Location Near You

The Pandora Cares Extended Warranty will continue if you purchase the same item number. However, should the gift card be used to purchase a different item, the Pandora Cares Extended Warranty should be canceled. Please contact ************** for further assistance.

If for any reason you are unable to retrieve the label attached to this email, please call us at ************ (M-F 8:30 AM- 6:00 PM EST) for further assistance. Thank you for choosing PANDORA!

Kind Regards,
Rasheeah
Customer Experience Department
********************** Americas
Customer Answer
Date: 10/21/2024
Hello. I mailed the items to the business however I have not received an email with the gift certificate or other ways or form of payment, which may require some time after items are received. If the business have responded and you are closing this complaint, I wonder if they claimed credit has been issued as Im not aware of this at this time.
Thank you
Customer Answer
Date: 10/22/2024
No confirmation yet. Yes will do that.
thank you

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Pandora Jewelry LLC is NOT a BBB Accredited Business.