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Business Profile

Laundry Equipment

FMB Laundry, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laundry Equipment.

Complaints

This profile includes complaints for FMB Laundry, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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FMB Laundry, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/14/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have downloaded the app for the this laundry services. On 9/27 I added $50 to the app, my account was deleted and the funds have not been refunded. I have placed multiple calls to their customer service line and not been able to resolve this matter.

      Business Response

      Date: 11/04/2022

      Business Response /* (1000, 5, 2022/10/18) */
      Reached out to Consumer and left a voicemail

    • Initial Complaint

      Date:08/26/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/5/2022 I made a purchase for $20 on this company's phone. The app over charged me $20 in which the app actually took $40 out of my account. I contacted my bank which did an investigation into the transaction and found that I had been over charged and refunded me the extra $20. FMB then goes into my app account and takes $20 which then puts my account into the negative by $8.50 . I have made several attempts with them to resolve this issue as well as sent pictures of my bank account showing the error and to no avail I have gotten no response from them. I just want my balance to go back to the $11.50 it was before they took the $20 that was not owed to them.

      Business Response

      Date: 09/29/2022

      Business Response /* (1000, 5, 2022/08/29) */
      RE: We received a complaint # ******** on your business
      External
      Inbox

      Brittany *****
      Attachments
      2:23 PM (1 hour ago)
      to baltimore.**@bbb-email.org

      Good afternoon,



      I have spoke with the customer and corrected their account. They are satisfied with the outcome.



      Thank you!



      Brittany *****

      Service ***********

      FMB Laundry, Inc.

      1-800-832-**** *******



      http://www.**********.com

    FMB Laundry, Inc. is NOT a BBB Accredited Business.

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