Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/8/22 I received my laundry from SudShare that had been washed, dried, and folded by Ariel. However, it was not folded at all, the clothes were wrinkled, the clothes were not sorted out at all, there was random socks all throughout the bags, and in all the clothes were in complete disarray. I took pictures of the 2 of the bags as I have never received clothes looking like this from SudShare. I ended up redoing all the laundry myself. Upon going through the laundry, I noticed that my brand-new hoodie I just bought on vacation in universal studios was GONE. It was from the marvel store and was around $90. I contracted SudShare already regarding the laundry and not wanting to pay the $49.10 I was charged for the laundry services and then contacted them again regarding the hoodie. The said the spoke with the sudster who said no Disney hoodie was in there "but rest assured they were on the case" I have now not heard back from them in 3 days. Unlike before when they were responding within minutes. No one will respond to me on the live chat app either. I want refunded the 49.10 for the services that weren't done properly and a refund of $90 for the hoodie that I had STOLEN.

• Initial Complaint

  Date:09/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent over $150 with SudShare and received an incredibly mixed order with someone else's clothes and many of my items missing. I purchased premium protection which was not honored and the customer service did nothing but give me the run around. The washers are not screened and this business is not fit to be viable.
  

  Business Response

  Date: 10/25/2022

  Business Response /* (1000, 5, 2022/09/14) */
  I do see that this customer's case is being actively reviewed by one of our Senior Escalation Agents. We do apologize for the delay in resolving this, and will absolutely continue to work with the customer on resolving this issue. Our deepest apologies for the inconveniences caused by the missing items and the slow response from Support.

• Initial Complaint

  Date:09/02/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for sudshare to do laundry pick up, wash and deliver. My laundry was picked up on Tuesday August 30th 30th and was to be returned on Wednesday August 31st. On Wednesday afternoon I texted the contractor to find out when my laundry will be returned she texted with excuses saying that she didn't have bags to put the laundry in and she was going to get bags at the store. She later texted around 8 PM that night that she was 5 minutes away, I waited outside for her because I wanted to tip her in cash.... she never showed up!! I later received an email that my laundry was delivered and my account was charged. I immediately contacted sudshare to let them know that I did not receive my laundry the customer service has been a the worse ive ever seen. I have not been getting any information on what happened to my laundry the only thing they have so far said to me is that they are unable to reach the contractor. This is someone that Works for them how can you not get in contact with her. Today is the 2nd day I have not reported to work because I have no uniform to wear sudshare has not been forthcoming with any information or any help. I am requesting that sudshare do the right thing and return my clothes or have this fixed ASAP as I will be going to the news media and I am also contacting my lawyer . I have sent so many messages to sudshare both chats and email and they have gone unanswered, noine is responded to my concerns, no one is reaching out to me and I don't have my laundry. At this point I am not gonna let this 1 slide so I urge sudshare to fix this ASAP.
  

  Business Response

  Date: 12/01/2022

  Business Response /* (1000, 5, 2022/09/07) */
  This is absolutely a terrible situation, as it appears the contractor accidentally delivered the customer's laundry to the wrong location. She was responsive to the customer as long as the order was open, but once it was marked "Delivered" the communication was closed. SudShare Support immediately tried reaching the contractor via several methods of communication, even reaching out to their emergency contact, but was not able to get a response regarding where the laundry had been dropped off. I've attached the photo the contractor submitted as a delivery photo, which we sent to the customer already.
  
  We have refunded the customer's card for the order charge, and are currently working with her to resolve the situation as fully as possible. We will continue doing everything we can to rectify the contractor's mistake.
  
  
  Consumer Response /* (3000, 7, 2022/09/11) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Thus response from sudshare is absolutely false and misleading. Sudshare has not refunded me a single of the money I was charged for a service I did not recieve. Additionally sudshare is not trying to work with me on fixing this situation, since their response to my complaint I have sent them another email and they have not responded at all. I have sent numerous emails, the last time they responded was to inform me that they will contact me on Tuesday September 6th, in yet to recieve any type of communication from sudshare or its representatives. Since the incident I have already spent over $1000 replacing our uniforms, I still haven't been able to recover anything for sudshare or their contractor. I have no intention of letting up until this issue is resolved or the public is aware of the risk associated with using this company. Furthermore it is very insulting that sudshare tried to offer me $350 if I would sign a waiver to withdraw my complaint!! I am kindly asking sudshare to do the right thing.

• Initial Complaint

  Date:08/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2021 a sudster stole over $500. Worth of jackets. Recently clothing came back smelling like marijuana. That doesn't include the amount of clothing that has bleachers all over it. Stolen items. Destroyed items that were left in rain and items brought in garbage bags. My entire wardrobe has been damaged and over half of it is completely destroyed. I paid an extra fee 10 share my items. But I was never reimbursed. I have lost all of my pillows due to pillows returning soaking wet and molding and that includes dog beds, blankets and comforters. I have the videos of the stud Stewart returning these items like this including in garbage bags recording on my property harassing me refusing to return orders that they cannot fulfill leaving personal phone numbers behind showing up at my house at three in the morning. The list goes on and I have documented everything. I recently contacted the customer service for my last order that came back in garbage bags and came back smelling like marijuana including the babies clothes And the response was to place an order in 24 hours I had a medical emergency. I tried contacting numerous times because my account on at work when I did try to place it and they decided to close my entire account. There was one month where I was charged for one order over $1000 and was never reimbursed for those charges. The charges although the orders for the same went from being from 102 sometimes over $500. Although I contacted customer service numeral times and informed them that it shouldn't fluctuate this way none of them cared. They close my account because my clothes came back smelling like marijuana! SudShare asked for permission to my photos and all of my photos that were in a file an evolving the side stairs are deleted!!

  Business Response

  Date: 10/25/2022

  Business Response /* (1000, 8, 2022/09/13) */
  This customer has made many claims regarding her incredibly large orders (100-250 pounds on average), mostly that her laundry came back not smelling clean or that it was damp. Our protocols if laundry comes back with an unpleasant smell or damp is to offer to perform an investigation, and if indeed the laundry is not in a perfect condition, to rewash free of charge.
  
  SudShare charges $1 per pound of laundry, and an additional $8 for any special puffy items that are sent. This customer has sent MANY pillows and comforters, puffy jackets, dog beds and other garments that meet the requirements for puffy items, and as such many of her bills were higher than average. However, her highest bill for laundry services was $352.45, which is much lower than the $1,000.00 bill she claims she paid.
  
  After we began offering free re-washes for her as soon as she made a complaint, soon every order she had serviced was stated as recieved "damp, wet, and soaking wet" or "smelling like marijuana". Most of these complaints were made against well-proven Sudsters who had never before recieved a damp or smoke-smell complaint in their entire history on the platform. For example, 1 Sudster that the customer said "wet pillow and clothes stank. had hints of cigarettes smoke and where clearly put on a filthy carpet to be folded" has an average rating of 4.96 out of 5, out of over 1,170 rated orders, with only 1 complaint about scent or freshness, and it's from this customer.
  
  I would like to note that it appears she let a couple orders sit out in the rain when they were delivered, but even then, we offered to rewash the laundry for her, at no additional charge. We also extended our policy of requiring all re-washes to occur within 24 hours in an attempt to do the right thing and accommodate the customer, however a pattern has begun to emerge where the customer makes the same complaint with every large order and then asks where her $200 in credits are.
  
  We last offered the customer a free rewash, pending an investigation, on the laundry she recieved back allegedly smelling like marijuana. The customer refused to place a re-wash order within the required time-frame, and as such, the offer to investigate and re-do for free was revoked. We sent the customer the following email when she reached out demanding that we credit her account :
  
  "I do apologize for the delay in getting back to you, unfortunately I was not in the office over the weekend and could not attend to this until now. In line with our policies and protocols, we requested that you place another order for inspection and re-wash within 24 hours. When you did not place a new order in that timeline, you forfeited the ability of our team to accurately investigate the problems you mentioned had occurred in your previous order. At this point, is it much too late to come investigate and offer a re-wash.
  
  After investigating your account we do not feel that this platform is the best service to suit your laundry needs. As such, we have closed your account. I wish you and your family all the best and hope you find a laundry service that you can count on to come through for you every time! We thank you for your business and for giving SudShare a try, and regret that we could not give you the kind of consistent satisfaction every customer deserves."
  
  This email was sent on August 29th, well before the customer complained to the Better Business Bureau. The customer did not respond to the email that was sent to her. We do not feel that this platform is able to meet her needs, and furthermore, we cannot allow accounts engaging in suspicious activity to remain open. If all of the orders this customer has placed have truly been returned to her smelling poorly and soaking wet, I do not know why she would continue to request service. I have attached several service photos of deliveries she rated poorly and requested free services for.

• Initial Complaint

  Date:08/30/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sudshare picked up our order on August 27, 2022 (order number: #SXXXXXXXX). The "Sudster" who picked up our order was named Makeila. The laundry was supposed to be delivered by 8 pm August 28, 2022. There was no sign of the delivery by the due time. Neither did we receive anything on the 29th. I repeatedly contacted Sudster support but got no response except for a generic "thanks for reaching out." After around 1 pm on the 29th, I stopped getting even the generic response. I asked them to provide me with a phone number to help resolve my complaint but to no avail. We are flying out of the US early morning on Aug 30th. We need our clothes back by the 29th if we ever hope to see them again. If Sudhsare cannot deliver our clothes back, I want them to pay us back for the lost clothes amounting to $1100. I do not want any store credit which is useless for me I would never want to use their service again.

  Business Response

  Date: 10/24/2022

  Business Response /* (1000, 9, 2022/09/13) */
  ***Document Attached***
  
  
  Business Response /* (1000, 10, 2022/09/13) */
  We're so sorry for the late delivery, that was absolutely never our intention or part of our standard service, and we understand how frustrating that must have been. I do see that our Support Team was corresponding with you the entire time, but unfortunatley we could not immediately contact your contractor. We were finally able to get through to her or one of her family members, and we were then informed that her phone had broken and she was not able to communicate with anyone or use the app until she could purchase a new phone.
  
  I know this does not make up for the fact that your order was delivered late, and I do not mean to make it as an excuse, I only wish to illustrate that the contractor was absolutely not trying to steal your clothing. The order was delivered, and I have added the delivery photo for documentation.
  
  We also removed the Sudster from the platform, as unresponsiveness, lateness, and other behavior like this is unacceptable to SudShare, as well, and we do not condone or tolerate it. Again, we would like to deeply apologize for the stress and anxiety you must have faced while dealing with this, and we're sorry we could not be more helpful in-the-moment, when we could not reach your Sudster.
  
  
  Consumer Response /* (2000, 12, 2022/09/14) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:08/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I also noticed that a customer cannot talk to a live person you have to go through emails and text messages. The company takes no responsibility for their employees. I used the service 4 times and this was the 2nd time I had the same issue. I had to reach out to the employee to find out information. Both times the person who took the job admitted they made a mistake but still sudshare made it out to be my fault THE CUSTOMER!!!! After my research I noticed that other past customers had the same problems I had encountered.
  

  Business Response

  Date: 10/25/2022

  Business Response /* (1000, 8, 2022/09/13) */
  I'm a little bit confused, as I see the customer's account, and the first issue she reached out to Support about was in regard to her contractor stating they can usually have laundry done around lunch time, though that was not a guarantee. The guarantee was that it would be delivered before 8 PM the same evening, which it was. That happened on July 7th, and the customer was able to reach out to Support without issue, as I see we were actively corresponding with her about her order.
  
  The second issue, which occured on 8/29 was that the customer's payment method was declined when the contractor went to deliver her order. Without payment, our contractors are required to pause in the completion of any order, and not deliver until payment is accepted. We sent her an email, but she did not respond to it, and later was able to adjust her payment method and the contractor immediately delivered her laundry.
  
  I would like to kindly request clarification on her statements that " sudshare made it out to be my fault THE CUSTOMER!!!!", as when I review the communication between Support Staff and her, it looks like we were only ever trying to accomodate her and make sure she was satisfied and well-taken-care-of.

• Initial Complaint

  Date:08/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this laundry service for the first time yesterday. They picked up my clothing and were supposed to follow the guidelines below if the customer (myself) didn't make any specific changes to the directions.
  
  - Whites were separated from colors
  - Laundry washed in cold water
  - Laundry dried on medium heat, except for delicates, which were dried on low heat or delicate cycle.
  - Hang dry requested items were hung dry
  
  When I received my clothes back it was clear that the whites had not been seperated and three of my white items had been ruined by discoloration from washing lights and darks at the same time.
  
  I exchanged several emails back and forth with customer support, who after having me send several pictures as proof and saying they would inventigate with the individual who did my laundry, came back to say that the woman said she didn't do anything wrong and therefore they would not be helping me.
  
  Only when I threatened to file a complaint with the BBB and challenge the charges on my card did they request links to the damaged items in the online stores so that they could credit my account with 70% of the items value.
  
  I sent the links, but explained I have no intention of using their services again and want either a refund of my money spent, which is signifianty less than the value of the items, or even 70% of the value of the items they want to credit to my account, or I want the 70% put on my credit card.
  
  They have refused any further assistance and denied any wrongdoing despite the copious amounts of evidence that prove otherwise. Their business practices are purposely deceiving and they should be held accountable for their part in the damage of people's property.
  

  Business Response

  Date: 10/20/2022

  Business Response /* (1000, 5, 2022/08/29) */
  I'm so sorry if some of your garments were damaged, as they certainly should have been separated (whites from colors, lights from darks). I do see in your email submissions the photos, some of white contained white clothing with colored logos and designs on them. It's possible,but unlikely, since we wash in COLD WATER, that some of those logos may have created the color-bleed damage.
  
  As you may be aware, the SudShare Garment Protection Program compensates for any lost or damaged garments by offering account credit only for the used value of said garments. In the email we sent you, we included the link, and I will include a photo documenting this information. This policy is found on our website, in the Terms of Service which you agreed to in order to use the app, and also in the app itself when you place your laundry order for pickup.
  
  I do see that the appropriate amount of credits have been placed in your SudShare account as promised and in accordance with the Garment Protection Plan option which you selected during order placement. These credits do not expire and will be available for you whenever you choose.

• Initial Complaint

  Date:08/12/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Sudster pickup my laundry 8/9/22. I was notified that 3 bags were delivered 8/11/22 and I only received 2 of them. An entire bag of my clothing is gone. This company does NOT have a customer service line. There is absolutely no way to contact someone if something goes wrong, please do not use this service. The insurance protection is ** if you can't get a hold of anyone. Any correspondence with the Sudster completely disappears after they "drop off your clothes". It's honestly just not worth it.
  
  Just take your laundry to the laundromat and ask them to wash it - they have the same services. I have used Sudshare in the past and usually the Sudster will give me some kind of ETA as to when the laundry will be picked up, washed, and dropped off. I made many attempts to ask the Sudster for an ETA and she would go on long tangents about her personal life. It was very unprofessional, and I could tell something was off about her.

  Business Response

  Date: 10/27/2022

  Business Response /* (1000, 10, 2022/09/12) */
  We're so sorry to hear that one of your bags went missing after delivery! I do see that our agents immediately reached out to you once you rated your order, unfortunately we did not recieve a response from you, so we closed the ticket. I will submit here the delivery photo, which we also sent to you in the aforementioned email, which shows 3 bags being delivered to your address. I'd also like to point out that we have a "Help" section in the app that will assist you with submitting a request for communication with Support, as well as a direct link on your home-page in the app where you can "Report a Problem" and instantly be connected with an agent. I'll also add a screenshot of that for your future reference, should you wish to get in touch with Support after delivery. I'm so sorry that you did not know how to connect with, I understand how frustrating it can be to need assistance but not know where to go to get it.
  
  We'd also like to apologize if your Sudster was not strictly professional, and we will have a conversation with her about that! Many of our Sudsters and customers develop genuine friendships with one another, and perhaps that does lead them to sometimes be more informal than professional, however we completely agree that in a professional setting, the communication should also remain professional. I can see that she did give you about an hour's head's up on her delivery, though, and will submit a photo of that as well.
  
  We hope that you might be able to use any kind of porch/doorbell/car camera that you or your neighbors may have to find who stole your laundry off your porch!
  
  
  Consumer Response /* (3000, 12, 2022/09/13) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not accept this. You did not contact me after I left a review. I reached out to you and no one was available via chat. Afterwards, I received an automated email address saying "sorry we missed you on chat, no one was available to assist you". Did you read the conversation with the Sudster? I asked multiple times when she was going to deliver the order so I could make arrangement to be home and her responses were unhelpful and unprofessional. It was "my in-laws are here" or "just put the baby down" or "I have a lot to do". I'm not trying to be negative here but the photo doesn't mean anything. The Sudster could have taken the bag after she took the photo. I would like a $20 refund and $200 insurance reimbursement as stated in your policy for if something goes wrong.

• Initial Complaint

  Date:08/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction August 1, 2022, business committed to providing wash, dry, fold, pick up + free delivery, next day delivery orders in by 3 pm, options hand-dry /hypoallergenic detergent, damage/loss protection, accommodate not wanting to leave laundry outside, separate whites/darks, delivery next day except for orders 100lbs or more, pick up time 8-8 usually a few hours of placing an order, twenty-four hours to report order issues. Sudshare has sent me numerous emails refusing a refund back to my debit card for compensation for damaged and lost items and only offered a credit to my Sudshare account. This was never printed on their on-site business contract; why would I keep using their service in a lose-lose situation. I want my money back per the compensation I requested put on my debit card. It's so time-consuming to be switched from one support help to another, and the CEO Mort ****** has taken his page down from Sudshare. Requested a total of three hundred dollars for damaged white clothing washed with dark, loss of two blue face cloths to a set, one fitted sheet, and pillowcase to a set, charged for extra washes Sudster claimed my clothes had flying and crawling bugs, and didn't provide pictures, even though Sudster took pictures of laundry on pickup Sudster confirmed with me that my laundry would be done in Persil detergent No Fragrance. Returned laundry had a nauseous fragrance smell that I am highly sensitive to, and I have asthma. I'm a senior and can't afford to throw good money away again and again after a bad deal refusing only a credit to the account is like making a person be stuck with Sudshare. I want my money spent back or I'm following up with a lawsuit. Hopefully, BBB will be able to resolve this issue. I referred my niece, Ms. Kahlilia ******** to Sudshare for their offered Referral Bonus of ten dollars they didn't honor, and they damaged two of her tops by using high heat melting the artwork; Sudshare has refused to respond to Ms. Skipper.

  Business Response

  Date: 10/24/2022

  Business Response /* (1000, 5, 2022/08/16) */
  As stated on our website, in the app, and in the Terms of Service which the customer agreed to, any damage occurring to laundry while in the care of the contractor who the customer contracts services with, is covered under the customer-chosen Garment Protection Plan. I have attached photos showing this. The customer CHOSE the Basic Coverage Plan during order placement, and as such, her claims of damage have been credited to her account in accordance with our policies. I have attached photos of our policy, as found easily on our website and on the order placement page in the app. Customers MUST select a coverage plan before they submit their order, so all of this information was available to the customer, regardless of if she read the Terms of Service when she created an account or not.
  
  The credits for the garments she claimed were damaged have been issued and are available in her account. The contractor who handled this order has a stellar record and cited the laundry for this customer was full of bugs and unsanitary but processed it anyway to be of service to the customer. I'm so sorry if she feels that she didn't get the service she wanted, however her laundry was washed, dried, folded, and delivered exactly as stated on the app, website, and according to company policy. The contractor DID use Persil detergent (please see attached).
  
  In regard to her claim regarding her niece, I see in our records that we DID reach out to the person in question, but never received a response, so unfortunately, we do not know what the issue was, as that account holder never informed us or responded to our email.
  
  
  Consumer Response /* (3000, 7, 2022/08/18) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I've explained my reasons in length and still will not accept Sudshare's decision! I will file legal suit and let the judge decide.
  
  Thank you.
  
  
  Consumer Response /* (3000, 10, 2022/08/19) */
  Just to inform Sudshare my niece, Ms. Kahlila ******** will be filing legal action together should they deny our proper compensation. Thank you.
  
  
  Consumer Response /* (3000, 16, 2022/09/12) */
  Case#XXXXXXXX
  
  Subshare Inc. has had their extended time to respond to my answer of NOT accepting their ridiculous decision. My niece, Kahlila ******** and I don't wish to have any continued business with them EVER.SUBSHARE needs to CREDIT OUR CARDS on file NOT on their account, PERIOD and IMMEDIATELY. We will be filing Civil Suit in court which will include court costs, lawyer's fees, and THIEF. Most of all Claim To Do Harm using a non-hypogenic Subshare, Breana LIED saying that the PERSIL DETERGENT WAS. I can't use anything she washed. The Audicity for Subshare to have people's laundry done in a stranger's home is LUACIS which you withheld along with the claim my clothes had flying and crawling bugs on them but wouldn't provide a picture still charged me and kept my clothes for two days and a half in someone's home. WE WANT OUR MONEY ASAP AND NO FURTHER CINTACT WITH SUBSHARE, PERIOD.

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attached letter and documents.
  

  Business Response

  Date: 09/15/2022

  Business Response /* (1000, 5, 2022/08/16) */
  We have never run a background check on an customer, so unfortunately I am not sure where she is getting this idea. We don't have social security numbers of customers, so I'm not sure we even COULD run a background check on them if we wanted to. I'm sorry if she thinks we are pulling private information, but I would like to let her know that we are not. We are a reputable business and would never gamble our legitimacy or integrity with illegal activity.
  
  
  Consumer Response /* (3000, 7, 2022/08/17) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  #1- Attached you will find the email from an employee named Christine who is a ******* that was sent to me clearly stating that it has been "discovered I am not a senior" and that I also "abused" the senior line .To make these statements and refuse continuation to help me based upon this false idea -some sort of background check was made again without my consent, my permission and without my knowledge. I AM MOT ON ANY FORM OF SOCIAL MEDIA OR EVEN LINKEDIN. So how would she or anyone else come to this conclusion.A voice solely on the phone does not indicate and does not tell a persons age.The company doesn't not require a picture of customers ,so again how would she be able to come to the conclusion and accuse me of not being a senior without attempting a check on the email or cell phone or even typing my name into Google where other ******* ******** would come up near my area that have picture. And again they are not me nor my age.Irregardless I am a senior and she had no right to do any form of research as to if I was or wasnt. I don't know who responded to the complaint but clearly they do not care or are unaware of this employees actions.But at the end of the day some form a check was run or researched.It does not matter on what level it was performed on me and Sudshare had no legal right to do so. So again-I want to know how someone came to the conclusion I wasnt a senior when I am?? The email is attached- maybe this will refresh the employee/Company on the unethical tactics used that all of a sudden they have denied
  
  #2-Attached you will find all supporting documents to prove Sudshare chose not to resolve this issue .For some reason this file didn't attach during the initial complaint intake.
  SUDSHARE DID NOT RESPOND NOR ADDRESS THE WHOLE INCIDENT AS TO WASHING THE CLOTHES IN THE WRONG DETERGENT,NOT HAVING ANY TIMELINE WRITTEN IN THEIR COMPANY POLICY FOR A CUSTOMERS REWASH, REFUSAL TO HELP "BECAUSE THEY DISCOVERED I WASNT A SENIOR" AND THE DAMAGED AND MISSING ITEMS. THEY DID NOT ADDRESS REFUNDING THE MONEY FOR A SERVICE THEY CLEARLY DID NOT COMPLETE CORRECTLY AND ALSO FOR MY MISSING AND DAMAGED ITEMS.I EXPECT A REFUND AND REIMBURSEMENT
  
  
  Consumer Response /* (3000, 10, 2022/08/17) */
  ***Document Attached***
  Attached is
  - email Sudsahre sent to me stating I was not a senior
  -all supporting documents for the case