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Business Profile

Medical Equipment

Bay View Homecare, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

This profile includes complaints for Bay View Homecare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bay View Homecare, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filled a previous BBB complaint about ******* unprofessionalism at *******. It was dealt with by *** the President. I called today to see how to go about getting **** supplies for myself and I was told by *** that they cannot deal with me because of past experiences with me. I feel this is in retaliation for reporting ****** as being rude. Another case was they were trying to bill an outstanding invoice for my spouse who has passed away. Using threatening emails to where I had to ask them to stop.

      Business Response

      Date: 03/14/2024

      Due to the fact that responding to this complaint would violate HIPPA laws since it is in reference to the complainants husband and his care provided by my company, I am not going to respond to the complaint. She received a phone call from my lead Respiratory Therapist in reference to her wanting to get supplies from us and he explained why we were not going to supply her with **** supplies. We have done it in the past and reserve the right to deny services to any patient if they refuse to follow patient responsibilities.

      The denial has nothing to do with retaliation for a previous complaint as we respond and deal with complaints per our policies and since we are accredited by ********************* per their policies. I spoke with her personally since her previous complaint, as she stated in this one, and she was going to use a different company for her supplies, which she has every right to do. The conversation was a good one and the only reason for the second complaint is that she tried going to another company through her doctor and they would not or could not help her. There are other companies she could go to for these supplies as well as the internet.

       

      Customer Answer

      Date: 03/14/2024

       
      Complaint: 21387148

      I am rejecting this response because: I received a call from **** who stated they refused my request for service because of the original complaint I filed with the BBB. So yes it is blatant retaliation. He admitted it in our conversation. 

      iIn addition, the comment The conversation was a good one and the only reason for the second complaint is that she tried going to another company through her doctor and they would not or could not help her.  This statement is not true. At no time did I try or my doctor try to get *** supplies anywhere else. This statement is false but not surprising.

      This company is going to retaliate because a complaint was filed because of unprofessional conduct, than making false statements is not surprising. 

      I will follow up with my reviews online and reporting both unprofessional actions to my insurance company and other departments. 


      Sincerely,

      ******** ****

    Bay View Homecare, Inc. is NOT a BBB Accredited Business.

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