We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving and Storage Companies

Orly Moving Systems, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charge me $200 for a moving deposit. I attempted to cancel it next day on behalf of my wife. They say they can't cancel it and either way I won't get the $200 deposit back. I have never ever heard of a deposit for a moving can't be refunded within 24hrs of booking. I spoke to the manager and he was extremely rude, he said that once in a while he runs into a problematic customer like me who demands a refund i opened a dispute through my **** credit card and also requested multiple times to refund my $200 but they say they are keeping it. With that crazy inflation and recession, i find it absolute crazy Please help, I beg you Regards *********** Moving Request Open Date: 08/22/2022 Cancellation request Data: 08/23/2022 then 08/24/2022 again

    Business Response

    Date: 09/19/2022

    Business Response /* (1000, 5, 2022/09/13) */ Hello! The customer reached out to Orly Moving for a moving quote. After collecting all her information, she was emailed an estimate for her move. The customer signed the relevant paperwork and paid the $200 non-refundable deposit, in order to book her move. The paperwork she signed states that the deposit is non-refundable. Signatures and documentation have been provided to the BBB directly. The customer's husband called our office, stating that his wife had made a mistake and he would like to cancel the move. He became angry when the salesperson explained to him that he can cancel the move, but the deposit is non-refundable. When asked why he would like to cancel the move, he stated that he received a lower rate from a different moving company. After discussing this with the supervisor, the salesperson reached out to the customer to offer her a discounted rate, due to the misunderstanding. The customer stated that her husband was adamant that he doesn't want to move with Orly Moving. If the customer would like to call our office and reschedule her move, she is more than welcome to. We will happily apply her previous deposit to a future move.

Orly Moving Systems, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.