Reviews

This profile includes reviews for Overland Van Lines, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Overland Van Lines, LLC

  901 N Newkirk St Unit D Baltimore, MD 21205

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  Overland Van Lines, LLC

  1682 Cordova Street Los Angeles, CA 90007-1112

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  Overland Van Lines, LLC

  8203 Fischer Rd Dundalk, MD 21222

Review Details

• Review fromGerald S

  Date: 10/29/2024

  2 stars
  1-10 days standard to TN? Well how about IL? My pickup was 14th on October and as I write this review 10/29/2024, I have yet to receive my belongings (Not even a dispatch date). So far this company has given me a veteran's discount but already have figured out expenses that far exceed said discount and have yet to even schedule my delivery. I can't prove them to be scam artists as yet, but I am looking for representation because as others have mentioned which has rang true for my experience, is they do not honor in the least the initial quote (not even close) and find ways to increase cost and not delivery in a timely manner. My entire life is on hold waiting for my belongings for my apartment and all I get daily is a reminder message that they cannot issue delivery date. DO NOT USE THIS COMPANY.

• Review fromTerry H

  Date: 10/09/2024

  2 stars

  Terry H

  Date: 10/09/2024

  First thing, they arrival 2 hours late. I needed to have some of my appliances put in storage so we have to be there by 6:: 00 PM. We missed that deadline. Next thing, they broke my daughters 32 in tv and also a 6 foot bookcase. I called them several times and also left them text messages. Never called me back or responded to my messages.

  Overland Van Lines, LLC

  Date: 10/14/2024

  Dear Mr. ******,
  Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your recent move. We strive to provide prompt and careful service.
  Regarding the broken TV and bookcase, we want to assure you that we have not received any emails, text messages, or phone calls regarding these damages, or any requests for filing a claim. We are going to send you the claim form with all the necessary information as to how to file it and the entire procedure.
  As for the delay, we apologize for arriving later than expected. While we aim to stick to schedules, unforeseen circumstances on the road, such as traffic or mechanical issues, can sometimes cause delays beyond our control. That said, we understand the impact this had on your plans, and we are truly sorry for any inconvenience this may have caused.

• Review fromRenu A

  Date: 06/30/2024

  1 star
  I am very frustrated! I will be paying an extra $2000 for an out of state move and stuff has still not arrived after almost 3 weeks!! We’re sleeping on the floor, calling everyday with no response from ‘dispatch’ to schedule our drop off. We’ve paid $7000 already for a move scheduled with Captainvl and overland - and nothing!! Kids are sad. New job is difficult to do without clothes and other personal stuff. This has been a nightmare!

• Review fromLita G

  Date: 04/02/2024

  5 stars
  My out of town moving experience warranted me giving this company 10 stars on their Google page. My 2 moving men were professional had great communication and were friendly.

• Review fromDottie E

  Date: 05/30/2023

  5 stars

  Dottie E

  Date: 05/30/2023

  We used Overland twice in two months. We were so impressed with the seamless move of the crew the first time that we requested and used the same crew the second time. Their professionalism resulted in another perfect experience with no breakage. From the first contact with the front office and from beginning to end the customer service was impeccable. They all know what they are doing and it shows in the results. I will highly recommend them to all my family and friends.

  Overland Van Lines, LLC

  Date: 10/15/2024

  Thank you so much for your amazing review and for choosing Overland not once, but twice! We're thrilled that our crew delivered such a seamless, professional experience each time. It's wonderful to hear that everything—from your interaction with the front office to the move itself—went perfectly. Ensuring your items are handled with care and that your experience is smooth is what we strive for, so we're grateful for your kind words. Your recommendation to family and friends means the world to us! If you ever need us again, we're here to help!

• Review fromIsabella W

  Date: 05/22/2023

  5 stars

  Isabella W

  Date: 05/22/2023

  I am writing to express my utmost satisfaction and gratitude for the outstanding moving experience I had with your company. From start to finish, every aspect of the process exceeded my expectations, and I want to commend your team for their professionalism, efficiency, and exceptional service.
  First and foremost, your customer service was exceptional. From my initial inquiry to the final follow-up after the move, every interaction with your staff was pleasant, informative, and highly responsive. Your team consistently went above and beyond to answer my questions, address my concerns, and ensure that I felt confident and well-informed throughout the entire process.
  The moving crew assigned to my relocation, Edward and Mamuka, deserves special recognition. They arrived promptly on the scheduled day, fully equipped and ready to tackle the job. Their level of expertise and attention to detail were evident from the moment they started packing and loading my belongings. They handled my furniture and personal items with the utmost care, ensuring that everything was properly wrapped, protected, and secured for the journey.
  What impressed me the most was the efficiency and professionalism displayed by your team. They worked tirelessly, demonstrating remarkable skill and precision while maintaining a positive and friendly attitude. Despite the challenges that can arise during a move, they remained composed and focused, ensuring that everything was handled smoothly and without any hiccups.Your team executed the move with remarkable speed and accuracy, completing the loading, transportation, and unloading of my belongings within the estimated time frame.
  Lastly, I want to express my appreciation for the fair and transparent pricing I received. Your team provided a detailed estimate before the move, and there were no surprises or hidden charges. The level of professionalism and integrity displayed by your company in this regard is truly commendable.

  Overland Van Lines, LLC

  Date: 10/15/2024

  Thank you so much for taking the time to share such a detailed and thoughtful review of your moving experience with us. We're absolutely delighted to hear that every aspect of the process exceeded your expectations!
  Your kind words about our customer service truly mean a lot to us. We strive to ensure that each customer feels supported and well-informed, and it's wonderful to know that our team's responsiveness and dedication made you feel confident throughout the move.
  A special thank you for recognizing Edward and Mamuka for their professionalism and care. We're thrilled that their expertise, attention to detail, and positive attitude left such a strong impression. It's our priority to handle your belongings with the utmost care, and we're glad that you felt that care every step of the way.
  We're also pleased that our pricing met your expectations with transparency and fairness—no surprises is exactly what we aim for!
  Your feedback motivates us to continue delivering exceptional service. Thank you for choosing us, and if you ever need assistance in the future, we’ll be ready to help again. Best wishes in your new home!

• Review fromBarbara R

  Date: 04/30/2023

  5 stars

  Barbara R

  Date: 04/30/2023

  On time, efficient and friendly. They disassemble and reassemble everything, prepared with the right tools and skills to do so. I've used Overland Van Lines for personal and business moves, and will again!

  Overland Van Lines, LLC

  Date: 10/15/2024

  Thank you for your fantastic review! We're so glad to hear that our team was on time, efficient, and friendly, and that their skills and tools made the disassembly and reassembly process smooth. It’s wonderful to know that you've trusted Overland Van Lines for both personal and business moves, and we're honored to have earned your repeat business. We look forward to assisting you again in the future!

• Review fromLinda R

  Date: 04/26/2023

  4 stars

  Linda R

  Date: 04/26/2023

  Overland delivery guys were great. They did there job fully. We got everything Overland had taken from pick up. I just wish that the long delivery fron 4/9 pick up to 4/25 delivery was a very long time to live without our ownings. I only have 1 complaint and that is the side of my new mattress are really dirty. I know the guys that moved it here did not do it. The mattress was wrapped so i dont know how it got that dirty on the sides.

  Overland Van Lines, LLC

  Date: 05/01/2023

  We sincerely appreciate you taking the time to share with us your experience. We understand that moving can be stressful, so we are happy to hear we managed to ease the process for you. Regarding your mattress, we will investigate the matter further in order to resolve this for you.
  
  

• Review fromWilliam S

  Date: 04/26/2023

  5 stars

  William S

  Date: 04/26/2023

  On time, efficient management of the process. Attention to detail when wrapping and handling. Thanks

  Overland Van Lines, LLC

  Date: 05/01/2023

  Thank you for your brilliant feedback.
  We are well aware of how important time is nowadays and we are grateful for the opportunity to demonstrate our quick and thorough service.
  It would be an honor for us to assist again
  

• Review fromDonavan E

  Date: 03/02/2023

  1 star

  Donavan E

  Date: 03/02/2023

  This had to be the absolute worse experience we ever had. I wish I could give them negative stars. From the moment the crew arrived the foreman did nothing but complain for atleast 30 mins about not making the deadline to have all of the things out of the house (I was selling the house and the new owners had ro come and do a final walk through) which was mad aware of at the booking time. Then he kept complaining of anything he could find which quickly turned into them trying to add additional charges. He argued the truck was full three times each time he was able to load more and more. The crew had the worse attitude possible causing us to start having one as well. They did more smoking and unnecessary taping and unboxing and removing take unnecessary stuff apart then anything. After they got the truck loaded they went to the new house. Leaving another truck load that we had to rent a uhaul afterwards for. There was a delay on my end at the new residence as I had to deal with settlement and closing. Then at the new house they claimed would take them another 5 hours to get the stuff in the house which they wanted to charge me an additional $1000 for when I said no to that I instructed them to just leave the stuff in the garage and they wanted to charge me $250 extra for that claiming it wasn't enough time then threatened to take my belongings to a warehouse and charge me a storage fee if I didn't Harry to the ATM for the extra money. After I got the money from the ATM they stated they was able to finish in time after all smh. After all of that I gave the foreman the remainder of the money ( he counted it twice in front of both of us. The next morning at 730am I get a call from overland claiming I didn't pay them the full amount. I strongly urge anyone not to use this money hungry self, obserbed, poor work ethic and attitude having company. This experience truly made us not want to ever trust a moving company again.

  Overland Van Lines, LLC

  Date: 10/15/2024

  We are deeply sorry to hear about your experience and sincerely apologize for the frustration and inconvenience this caused during your move. This is certainly not the level of service we aim to provide, and your feedback is extremely valuable in helping us understand where things went wrong.
  We take complaints like yours very seriously, and we want to address each of your concerns directly. The behavior you described from our team, including the foreman, falls far short of our professional standards. Miscommunication about the move’s logistics, unnecessary charges, and delays in completing the job are completely unacceptable.
  Please know that we are actively reviewing this incident with the crew involved to ensure that this does not happen again. We would also like to work toward a resolution for you. Our team will be in contact to further discuss the situation and find a way to make this right.
  Again, we truly regret that this was your experience with us, and we are committed to learning from it to improve our services going forward. Thank you for bringing this to our attention.