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Business Profile

New Carpets

Next Day Floors
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Next Day Floors's headquarters and its corporate-owned locations. To view all corporate locations, see

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Next Day Floors has 6 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 12, 2024, my wife and I requested a consultation with Next Day Floors (Dundalk location) to assess and discuss the next steps in installing a prefabricated floor with baseboard in my and my wife's basement. The representative (named - Bob) quoted the installation for $4,398.00, with a $2,000.00 deposit. At this time, we gave the representative the deposit, and he said another would contact us to schedule the installation.

      It has now been almost two months, and we have not had any resolve the establishment - after several calls to get a status update on the installation and simply requesting a refund, we have not had any success. The only consolation we offered was a discount on the remaining balance without a refund.

      I have attached a copy of my receipt to support my request. We firmly believe I am entitled to a refund in this situation. I would like to request a full refund of $2,000.00. We hope we can resolve this matter amicably. I would appreciate it if you could assist us in processing the refund as soon as possible. Please let me know if you require any further information from my end.

      Thank you for your attention to this matter. I look forward to hearing from you soon and receiving a prompt resolution.

      Business Response

      Date: 04/30/2024

      I have reviewed and discussed complaint ID: ******** with the Vice President of Carpet Fair, Inc. d/b/a Next Day Floors and we have decided to refund Mr. ****** the entire amount of the deposit, in the amount of $2000.00. Unfortunately, there was an unforeseen shipping delay with the materials which caused Mr. ******'s flooring to not be installed within a suitable timeframe. For this, he has our apologies and hopefully Mr. ****** will consider us for his future flooring needs.

    • Initial Complaint

      Date:08/30/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had new vinyl flooring put down in my home on August 16, 2022. There were some issues with the floors being uneven. I was given two options, put plywood down (an additional $3,500) the second option was to use a leveling concrete ($500). But I was told using the concrete would negate my installation warranty. I chose the concrete due to the cost. I had issues with that. It was an option and should not have affected my warranty. The MAJOR problem I have is that I have now found a bottle of water shoved in one of my AC vents and today I found a piece of the carpet padding stuffed dow in another vent. I would not recommend them to anyone!

      Business Response

      Date: 09/07/2022

      Business Response /* (1000, 5, 2022/09/01) */
      On August 30, Next Day Floor's senior sales manager contacted the customer and sent the installation crew chief out to clean out the vents. On August 31, the same manager reached out to the customer to see if there was anything else that the customer needed; the customer responded "no, but they were keeping the complaint up" (on BBB).


      Consumer Response /* (2000, 7, 2022/09/02) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      They came and checked my vents by putting their arm in the vent and vacuuming the vents. They did not put any type of instrument down the vent to assure nothing was further down. I accepted this solution and said I hope the vents are truly clean all the way down. I still would not recommend them to anyone.

    Next Day Floors is BBB Accredited.

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