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Business Profile

Newspaper

Carroll County Times

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Carroll County Times's headquarters and its corporate-owned locations. To view all corporate locations, see

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Carroll County Times has 4 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/15/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have subscribed to the Carroll County Times for the last 20 years. The past 2 years have been a nightmare getting the paper daily. We have called on atleast 10 occasions and the woman that answers does not care about your complaint. We have been having issues with delivering of the paper. Many days we didn't receive one and when we do the time is not consistent. Many days it's after 11 am but some days it's 8 am or 10 am . Every once in awhile it's 2am. We have stopped calling and getting a replacement paper or credit. We never had a problem but for the last 2 years it has drastically changed. The main problem is the lack of consideration from this business.

      Business Response

      Date: 04/20/2024

      April 20, 2024


      Our sincere apologies regarding any inconvenience or misunderstanding associated with your Carroll County Times home delivery subscription.

      The information you provided within this BBB Complaint and your home delivery account is being reviewed and proper course of action will be taken, if needed. After reviewing your subscription, there are no complaints reflected on your subscription therefore we will need to contact you in order to obtain the missed delivery dates in order to credit your account. **************** will be contacting you within the next 7 business days to obtain this information and provide assistance to your delivery concern.

      In the meantime, please do not hesitate to contact our **************** Department at ************ for any other concerns.


      Thank you,
      ******
      Executive Resolution Center

    • Initial Complaint

      Date:10/12/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the past year our delivery service has deteriorated to the point where our route paper carrier only brings a paper about half the days of the week. Other subscribers along our route are also ignored.There is a pinch hit deliver who does respond many times when called. I have called the paper and the route supervisor with no resolution, only empty words. This is not a way to run a professional paper.

      Business Response

      Date: 10/19/2023


      October 19. 2023
      Our sincere apologies for any inconvenience or frustration you have experienced associated with your Carroll County Times home delivery subscription.

      In order to properly assist with your concern and respond to your feedback, your delivery address and/or account information is needed. The information provided within this BBB Complaint was not able to found and/or associated with any account so this is needed in order to assist with your concern(s).  **************** will be contacting you directly at the phone number and/or email address included within this BBB Complaint within the next 5-7 business days. We appreciate your patience and understanding while we work towards a resolution to your delivery concern.

      Again, we apologize for the inconvenience this has caused and appreciate your patience while we worked on getting this matter resolved.  If you would like to contact  Carroll County Times ****************, please contact ************

      Sincerely,
      ******
      Executive *****************

    • Initial Complaint

      Date:10/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called on 10/01/23 to cancel my subscription to the Carroll County Times.I am still receiving papers and was billed after 4 phone call to there call center. I am told each time it will be taken care of.

      Business Response

      Date: 10/13/2023


      October 13, 2023

      Our sincere apologies regarding any inconvenience or frustration associated with the Carroll County Times.

      After reviewing your former account and the information provided with this BBB Complaint, it seems that **************** did cancel your subscription effective October 3, 2023 due to your contact on October 1, 2023.  Your complaints have been processed by **************** due to the continued deliveries and escalated to the Distributor for assistance to advise the delivery person to stop any further newspaper deliveries. Please disregard any further bill statements as it is no longer valid as you have requested your subscription to be cancelled. 


      Thank you for your feedback as this is acknowledged regarding your former subscription.

      Should you have any further questions or concerns, please do not hesitate to contact our **************** Department at ************
      Thank you,
      ******
      Executive Resolution Center

    • Initial Complaint

      Date:04/10/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dad filed a complaint a month ago. I was receiving papers periodically. And now I am either getting 2 papers at a time or none at all. I gave them a chance to rectify the problem, but it is still not good..If no resolution I will cancel my subscription after 30 years of getting the times.

      Business Response

      Date: 04/14/2023



      April 14, 2023

      Our
      sincere apologies regarding any inconvenience or frustration regarding
      your Carroll County Times home
      delivery subscription.


      The
      local Distributor has been notified of your delivery concern and will review
      the sporadic and/or missed delivery concerns with the delivery person for
      assistance.  Please be advised there
      seems to be some transition with delivery personnel in your local delivery
      area causing open routes.  These delivery delays can cause your deliveries
      to be missed or received later after standard delivery times.  We
      appreciate your patience and understanding while we work towards a resolution
      to your delivery concerns in your local delivery area. 

      Your
      account has been reviewed and the missed delivery complaints along with the
      credits have been processed onto her subscription.  Please be advised these credit adjustments
      extend your paid thru not deduct from your billing statements. 

      Once
      again sincerest apologies and if you would like any further assistance,
      please do not hesitate to contact our Customer Service Department at
      ###-###-####.


      Thank
      you,
      Katina
      Executive
      Resolution Center

      Customer Answer

      Date: 04/14/2023



      Complaint: ********



      I am rejecting this response because:

      I received several of these responses from the business. Again today 04/14 I did not receive a paper. I am very disappointed in this service after almost 35 years getting this paper. I will cancel my service if this continues.

      Sincerely,



      Michael ******

      Business Response

      Date: 04/21/2023


      April 21, 2023



      Once again,
      sincere apologies regarding any inconvenience or frustration regarding
      your  Carroll County Times home delivery subscription.


      Your continued
      feedback and information continues to be escalated to the local Distributor
      regarding your sporadic/missed delivery concern.  Please be advised there seems to be some
      transition with delivery personnel in your local delivery area causing open
      routes.  These  delivery delays can cause your deliveries to be
      missed or received later after standard delivery times.  We appreciate
      your patience and understanding while we work towards a resolution to your
      delivery concerns in your local delivery area. 

      Your account
      is continuing to be reviewed and the missed delivery complaints along with
      the credits have been processed onto her subscription.  Please be
      advised these credit adjustments extend your paid thru not deduct from your
      billing statements. Customer Service has been trying to contact you
      directly but reaching your voicemail. Currently your account is on a
      temporary vacation hold until April 24, 2023.

      Once again
      sincerest apologies and if you would like any further assistance, please do
      not hesitate to contact our Customer Service Department at ###-###-####.


      Thank you,
      Katina
      Executive
      Resolution Center

      Customer Answer

      Date: 04/21/2023



      Complaint: ********



      I am rejecting this response because:



      Sincerely,



      Michael ******

    • Initial Complaint

      Date:03/01/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called numerous times a week to get information why my newspaper are not delivered. When I call I am told they will correct the problem. I still have not received a response after 2 weeks. Also received a bill without credits for missed papers they said they will credit.

      Business Response

      Date: 03/07/2023


      March 7, 2023

      Our sincere apologies regarding any inconvenience or frustration regarding your  Carroll County Times home delivery subscription.


      The local Distributor has been notified of your delivery concern and will review the sporadic missed delivery concerns with the delivery person for assistance.  Please be advised there seems to be some transition with delivery personnel in your local delivery area causing open routes.  These  delivery delays can cause your deliveries to be missed or received later after standard delivery times.  We appreciate your patience and understanding while we work towards a resolution to your delivery concerns in your local delivery area. 

      Your account has been reviewed and the missed delivery complaints along with the credits have been processed onto her subscription.  Please be advised these credit adjustments extend your paid thru not deduct from your billing statements. For our gratitude of your patience and understanding at this time, I have extended your paid thru date an additional two weeks until March 16, 2023.

      Once again sincerest apologies and if you would like any further assistance, please do not hesitate to contact our *************************** at ************.


      Thank you,
      ******
      Executive Resolution Center






      Customer Answer

      Date: 03/07/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:02/01/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      no newspapers on jan.8.jan 16 jan 25 and 26 and 27

      Business Response

      Date: 02/04/2023


      February 3, 2023

      Our
      sincere apologies for any inconvenience 
      or frustration you have experienced with your Carroll County Times
      home delivery subscription.


      Your
      delivery concerns are being reviewed by your local Distributor. Since there
      are Open Routes and Production concerns causing delivery delays in the area
      at this time, your deliveries could be missed or received after standard
      delivery times.  We appreciate your
      patience and understanding while we work towards a resolution to the delivery
      concerns in your local delivery area.  

      After
      researching your account, it seems you cancelled your subscription during
      your Customer Service contact on January 28th of which a refund is pending in
      the amount of $33.37. The refund will return back to you within the next
      14-21 business days due to our standard processing times. Also, your
      complaints are reflected on this account and were credited accordingly which
      was part of your refund processed. 


      Once
      again sincerest apologies regarding your delivery concerns involving your
      Carroll County Times deliveries. 
      Should you have any further questions or would like to restart home
      delivery account, please do not hesitate to contact our Customer Service
      Department at 410-857-9413.


      Thank
      you,
      Katina
      Executive
      Resolution Center

    Carroll County Times is NOT a BBB Accredited Business.

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