Business Profile
Newspaper
The Baltimore Sun Media GroupThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for The Baltimore Sun Media Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.16/5 stars
Average of 18 Customer Reviews
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Review fromJudy S
Date: 09/12/2024
1 starJudy S
Date: 09/12/2024
Like others, I wanted to support a local newspaper that does a good job of reporting. Unfortunately the billing has overcharged me and impossible to rectify by calling several times. Cancelling and notifying my VISA card to decline payment and not accept any future charges, only because the company was unable to resolve this issue directly with me.The Baltimore Sun Media Group
Date: 09/23/2024
September 23, 2024 Our sincere apologies regarding any inconvenience or misunderstanding associated with your former Baltimore Sun digital subscription. The information you provided within this BBB Review and your digital account is being reviewed and proper course of action will be taken, if needed. It seems that Customer Service has processed the cancellation on your subscription effective September 25, 2024. Due to your credit card dispute the monies were returned back to your credit card therefore a balance due is reflected on your account. Also, it seems that the last two payments declined therefore the next payment amount was different due to the inability to obtain payment. Due to your feedback and in the interest of fairness, I have processed a credit in the amount of $64.61 which would be the remaining balance due therefore no further balance is due at this time. Please disregard any bill statements received. Should you have any further concerns or would like to restart your account, please do not hesitate to contact our Customer Service Department at 443-692-9011. Thank you, Katina Resolution CenterReview fromjoseph g
Date: 07/17/2024
1 starjoseph g
Date: 07/17/2024
In Febuary 2020 I was fooled into signing up for a "free trial'' subscription online digital news service, assuming it was a for a limited trial period. I recently discovered that the Baltimore Sun continued to charge my card $36.04 monthly for a service I never utilized. I can confidently state that was I totally unaware that that I was "Locking in" a monthly subscription. I contacted customer service who could only cancel my subscription, but not refund any monies already deducted from my account. I would have never believed that the Baltimore sun paper that I grew up with would employ what I can only call deceptive business practices, I feel duped.The Baltimore Sun Media Group
Date: 07/23/2024
July 23, 2024 Our sincere apologies regarding any inconvenience or frustration associated with the Baltimore Sun. The information you provided within this BBB Review and your cancelled digital subscription associated with email address [email protected] is being reviewed and proper course of action will be taken, if needed. After reviewing your cancelled subscription and in the interest of fairness even with out no refund policy, I have processed a refund of the last 6 months of charges back to your credit card charged. Please allow 7-10 business days for the refund to be applied due to standard processing times. Criteria and details regarding the continuous subscription are noted on all our new start promotional offers, billing statements and any other correspondence. For more details and to view the Complete Subscriber Terms and Conditions please go to www.tribpub.com/tc. Please disregard any prior or further bill statements associated with this account as there are no longer valid due to this credit adjustment processed. Please do not hesitate to contact our Customer Service Department at 443-692-9011 for any other concerns or further assistance. Thank you, Katina ********* ********** ******Review fromBrande W
Date: 05/27/2024
1 starBrande W
Date: 05/27/2024
I ordered The Sun Paper Home Delivery for Home Delivery to recieve The Wednesday, Sunday Print Editions & Online Paper. I only Recieved 1 Paper in a 2 to 3 Year Time Spand. I got 1 Refund for a 1 Month of Papers Missed. And a Partial Refund for 1 Never Received News Paper. I was told by Customer Service There would be an investigation on Never Recieve News Papers but That was Over a Month Ago. No investigation & No Refund of My Money for Never Received Papers. I have not been able to email The Sunpaper to resolve issue because Everytime I call Customer Service because I am always given the wrong email address. I will Never buy from Sun Paper. Buyer Beware Do Buy from Sun Paper. They will take Your Money & You will never see a Paper!!!!!!!The Baltimore Sun Media Group
Date: 07/23/2024
July 23, 2024 Our sincere apologies regarding any inconvenience or frustration associated with the Baltimore Sun. The information you provided within this BBB Review and your cancelled Wednesday & Sunday/Digital subscription is being reviewed and proper course of action will be taken, if needed. After reviewing your cancelled subscription and in the interest of fairness even with our no refund policy, I have processed a refund of the charges back to your credit card charged in the amount of $39.86 Please allow 7-10 business days for the refund to be applied due to standard processing times. For more details and to view the Complete Subscriber Terms and Conditions please go to www.tribpub.com/tc. Please do not hesitate to contact our Customer Service Department at 443-692-9011 for any other concerns or further assistance. Thank you, Katina ********* ********** ******.Review fromyvonne e
Date: 04/29/2024
1 staryvonne e
Date: 04/29/2024
I work for a tax exempt organization. Despite having submitted our tax exempt certificate and continual contact with the ***** *** ******** ******** ***** reps (there's a clue right there for anyone considering a subscription), the finance department has not amended the monthly subscription charge to exclude taxes. They say they observe tax-exempt orgs, but it's been four months now. Needless to say, the idea of getting a refund for the tax charges they've already collected is misguided hope at best. It seems obvious they will continue this tax collection. I have to wonder what happens with the tax $$ collected. I'll do everything possible to persuade my supervisor to cancel this subscription, which --if I'm successful-- promises to be a fun experience based on the other reviews. Shoddy business practice.The Baltimore Sun Media Group
Date: 05/06/2024
Our sincere apologies for any inconvenience or misunderstanding you have experienced associated with the Baltimore Sun. Your feedback is acknowledged and proper course of action will be taken if needed. Customer Service will be contacting you directly at the email address provided to provide further assistance to your request. Thank you, Katina ********* ********** ******Review fromJustine B
Date: 04/12/2024
1 starJustine B
Date: 04/12/2024
Called and cancelled my membership on 1/16/24 and they have continued to charge me.The Baltimore Sun Media Group
Date: 04/19/2024
Our sincere apologies for any misunderstanding or inconvenience associated with your former Baltimore Sun subscription. After reviewing your former account, it seems Customer Service cancelled your subscription effective January 20, 2024 after your contact with them on January 19, 2024. The payment was processed on January 14, 2024 therefore there is a refund available in the amount of the remaining balance of $24.22. Please respond to the email sent to your email address with your mailing address so we may process this refund and once this information is received you will receive it within the next 21 business days due to standard processing times. Thank you, Katina Executive Resolution CenterReview fromTowanda W
Date: 03/28/2024
1 starTowanda W
Date: 03/28/2024
Started a subscription and never received paper Made payments They gave no option to refund But still took money out of my account Never subscribe to the Sun it is a scamThe Baltimore Sun Media Group
Date: 04/19/2024
Our sincere apologies regarding any inconvenience or frustration associated with your former Baltimore Sun Wednesday and Sunday home delivery with digital service subscription. The information you provided within this BBB review and your cancelled home delivery account is being reviewed and proper course of action will be taken, if needed. After reviewing your subscription, it seems Customer Service did cancel your subscription as requested due to deliveries not being received as scheduled. Due to your feedback, I have processed a credit adjustment in the amount of $8.32 therefore please disregard any prior bill statements received associated with this account. In the interest of fairness due to our refund policy, I have processed a refund in the amount of your total payment of $10 which a refund check will be mailed to you within the next 30 business days due to standard processing timetable and local mail schedules. Please do not hesitate to contact our Customer Service Department at 443-692-9011 for any other concerns. Thank you, Katina Executive Resolution CenterReview fromMegan M
Date: 03/13/2024
1 starMegan M
Date: 03/13/2024
Do yourself a favor and DO NOT SIGN UP FOR THEIR SERVICES. They caught me in a grocery store asking if I wanted coupons and a $10 Shop Rite gift card. Naturally I said yes. I was uneasy when they asked for my card info but, kept going with the sign up thinking I would cancel when I left the store. They make it very difficult to cancel their services, and I regretfully brushed it off for over a year. Last week I finally got ahold of someone from another country, this should have been a quick "please cancel my services" request but the woman would not stop asking if I wanted different promotional services. After 10 minutes of trying to explain I do not want ANYTHING from the Baltimore Sun, she finally agreed to cancel. I've been getting several calls since then to sign back up, one of which was at 8pm, Past their business hours? Anyways, I finally answered to be greeted with "Hey! we miss you and want to offer great promotional offers" I politely told him I want nothing to do with this company, no services, and want to be removed from their call log. He hung up on me. HALLELUJAH. Hopefully this mess is over with. Also, I see their responses to other complaints offering for customer service to reach out within 7 days. PLEASE DO NOT HAVE THEM CALL ME! I'M OVER IT!The Baltimore Sun Media Group
Date: 03/19/2024
March 19, 2024 Our sincere apologies regarding any inconvenience or frustration associated with your former Baltimore Sun subscription. Your feedback and information you provided within this BBB Complaint will be reviewed and proper course of action will be taken, if needed. Your contact information has been removed from any further solicitation. If you would like any additional assistance, please contact the Baltimore Sun Customer Service Department at ###-###-####. Thank you, Katina Executive Resolution CenteReview fromDime C
Date: 01/12/2024
1 starDime C
Date: 01/12/2024
I signed up for the paper(at a store) and I received maybe two papers. I then cancelled the subscription, money was still taken for the subscription, it took me forever to get into contact with someone to say again that I wanted it cancelled and my money back. I am now being called every other day and receiving unwanted emails to sign back up for this nonsense. Even though they say I am on a recorded line and should have me clearly stating I do not want their service and to please take my number and info out of their system.The Baltimore Sun Media Group
Date: 01/16/2024
Our sincere apologies regarding any inconvenience or frustration associated with the Baltimore Sun. Customer Service will be in contact with you directly within the next 7 business days to review this information and provide further assistance to stop all solicitation contact. In the meantime, if you would like any additional assistance, please contact the Baltimore Sun Customer Service Department at ###-###-####. Thank you, Katina Executive Resolution CenterReview fromMichael C
Date: 12/01/2023
1 starMichael C
Date: 12/01/2023
I signed up for a year of access. The terms & conditions when I signed up said that the subscription could be cancelled online on the Sun's website. When I tried to stop automatic subscription renewals, I learned that they lied and there is no option to cancel on their website. When I then contacted them via email to stop automatic renewals at the end of my prepaid period, they instead cancelled my subscription immediately, cutting off my access despite me having already paid upfront for a year in advance, and didn't refund my money. So they lied to me, stole my money, and didn't provide the service advertised. No one should ever do business with this company.The Baltimore Sun Media Group
Date: 01/16/2024
Our sincere apologies for the inconvenience and frustration you have experienced associated with the Baltimore Sun. Your concern and feedback is being reviewed and proper course of action will be taken, if needed. Customer Service will be contacting you directly by email within the next 5 business days to review what transpired and provide any additional assistance, if needed. Again, we apologize for the inconvenience this has caused and appreciate your patience while we worked on getting this matter resolved. If you would like to contact Baltimore Sun Customer Service, please contact ###-###-####. Sincerely, Katina Executive Resolution CenterReview fromMichael F
Date: 11/09/2023
1 starMichael F
Date: 11/09/2023
Have had issues with home delivery since September. Numerous calls to report non-delivery of papers and as of today 11/9/2023, no resolution, false promises of having the issue taken care of. Promises of applying credit to the account for the missed papers. However, what's the point of crediting the account when they continueto fail to deliver the paper?The Baltimore Sun Media Group
Date: 12/04/2023
December 4, 2023 Our sincere apologies regarding any inconvenience or frustration regarding your Baltimore Sun home delivery subscription. Customer Service will be in contact with you directly to review your account information associated with your Wednesday thru Sunday newspaper home delivery subscription. In the meantime, if you would like any additional assistance, please contact the Baltimore Sun Customer Service Department at 443-692-9011. Thank you, Katina Executive Resolution Center
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