Complaints

This profile includes complaints for Continental Realty Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Continental Realty Corporation has 27 locations, listed below.

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  Continental Realty Corporation

  1427 Clarkview Rd Ste 500 Baltimore, MD 21209-0016

• 

  Continental Realty Corporation

  7914 Knollwood Rd Towson, MD 21286-1255

• 

  Continental Realty Corporation

  308 Stevenson Lane Towson, MD 21204

• 

  Continental Realty Corporation

  6222 Green Meadow Pkwy Baltimore, MD 21209-3315

• 

  Continental Realty Corporation

  3301 Clarks Lane Baltimore, MD 21215

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apartment we are renting from is not providing amenities we are paying rent for. Internet and printer in clubhouse do not work. After several emails to management within the last 3 months no reply. Previous manager is not with the company anymore. Reached out to the regional manager ***** ***** via email and voicemail, no response. Simple things as no brush to clean the grills in the common area, the water cleaning station being broken and when inputting a work order, the response given is we dont have the budget to fix things. Pool and pool area have not been cleaned in a long time. This is leading to concern about our assurance of having a place to live at if they are not managing their budget for even little items like such.The rent we are paying increases every year, but the property management/ameneties are decreasing every year. Unfortunately no employee that has administrative responsibility/authority is available to talk with and no response from the regional manager.

  Business Response

  Date: 05/09/2025

  Resident requested to transfer in November with waived transfer fee. That request was denied. 

  In regard to the complaints listed on the BBB complaint:

  Residents do not pay for amenities. Amenities are free for all residents. 

  Pool is professionally cleaned by a third-party company 3x per week in compliance with SC state law. 

  Computer in clubhouse is functioning correctly. There is an issue with the AT&T wifi that is being worked on with AT&T. The printer is connected to the wifi that AT&T is trying to restore. Resident is able to email any documents they would like to be printed to the staff, and they are able to print for them.

  New grill cleaning tools have been ordered and will be placed at the **************** once received for resident use. 

   

• Initial Complaint

  Date:04/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed this corporation on 4/17/25 regarding the lack of safety and care provided by their apartment complex - Millworks in *******, **. During my time living here this complex has experienced 3 car break-ins, with me or someone close to me being affected during 2 of the 3 mentioned. I have contacted the apartment complex multiple times regarding safety and they have not shown any improvement in the amount of security provided nor do they seem to care! On top of that, upon moving in, my apartment was extremely filthy and had a horrible gnat infestation that has caused me health problems I did not have before. I am a young woman who lives alone, and I am a nurse. I spend all day caring for people and it is disheartening that my complex does not care for me. I emailed the corporate office to try to resolve this issue but due to the lack of response, I am prepared to take further steps. I am asking the BBB to help resolve this matter and force the corporation to respond and deal with this issue head on. Thank you in advance.

  Business Response

  Date: 04/29/2025

  Thank you for reaching out and sharing your concerns. We understand how difficult this situation has been for the community, and our team remains committed to supporting initiatives aimed at preventing future incidents. While I am limited in the security details I can share publicly for safety reasons, please know that we are working closely with our security provider and local law enforcement to strengthen our preventative measures. We have implemented additional guards, extended security coverage hours, and increased the number of patrol check-in points. Our Regional Portfolio Manager,***** *****, will be in contact with you. However, you are always welcome to reach him directly at ************.

• Initial Complaint

  Date:03/21/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Continental Realty Corporation regarding ongoing security failures at [Apartment Complex Name], which have led to multiple crimes, including theft and violent incidents. Despite repeated concerns from residents, management has refused to take meaningful action to improve safety.I have personally been a victim of vehicle-related crime twice, with the wheels stolen off my car on two separate occasions. Other residents have also had their wheels stolen, and alarmingly, one resident was even held at gunpoint during a carjacking. These incidents have created an unsafe living environment for all tenants.Continental Realty Corporation has failed to take basic security measures such as hiring security personnel or fully enclosing the parking garage to prevent unauthorized access. Additionally, management has not even provided residents with email notifications or updates about these incidents, leaving many unaware of the ongoing threats. Their negligence has allowed these crimes to continue unchecked, putting the safety of residents and their property at ******* paying tenants, we expect a reasonable level of security, especially in a residential community with a gated parking area. Continental Realty Corporations inaction is unacceptable. I am seeking the BBBs assistance in holding them accountable and urging them to take the necessary steps to protect their residents.Please let me know if you need any additional details or documentation regarding these incidents. I appreciate your time and attention to this serious matter and look forward to your response.

  Business Response

  Date: 03/25/2025

  To whom it may concern,
  
  Continental Realty Corporation took over ownership and management of ************** at ************* on Thursday November 21, 2024. Thank you for notifying ************** at ************* of the incident. We are sorry to hear about this incident and take your incident seriously. We were unaware of the incident where the tires were taken from your vehicle inside the parking garage prior to the recent tire stealing incident. We have not been made aware of any robberies at gunpoint since we have managed ************** at **************

  
  Sincerely,

  
  **** ****
  Community Manager
  ************** at *************
  Continental Realty Corporation

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23096652
  
  I am rejecting this response because: it doesnt matter if you didnt know about it before you know about it now. You all need to do something about it to remedy the problem, such as hiring security or putting in enclosed garage. Otherwise we will need to leave because we dont feel safe. 
  
  Sincerely,
  
  Asia ******

  Business Response

  Date: 04/04/2025

  Thank you for bringing your concerns to our attention. We take these matters very seriously and are committed to addressing them in close collaboration with neighboring communities, local authorities, and other stakeholders involved in the conservation efforts in the area. If you would like information regarding your lease agreement, we can provide a summary for your review. We are dedicated to ensuring that the lighting and gate systems are operational and effective.

• Initial Complaint

  Date:03/11/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at one of their apartments in Kenilworth at ******* (******, **). I was having issues with my roommate so after speaking to her, we both agreed on having my name removed from the lease on 1/28/25 and her taking full responsibility for it. I submitted the addendum request to the leasing office the very next day informing them that I would be removed from the lease 2/28/25. I didnt hear back from anyone so I went down to the leasing office and spoke to ***** and ***** and they informed me that they were working on it. They gave me the paperwork and what we needed to do to start and finish the process. I and my roommate have completed our part of the process but currently (3/7/25) my name has still not been removed from the lease. Every time I call, they keep giving me stories and saying that theyre going to call/reach out with an update, which they dontits only when I call that theyll send out an email shortly after with an update reiterating the same information they gave me over the phone. I have moved out of the apartment officially 3/1/25 and its still back and forth trying to get my name removed. I have now vacated the property and have been away for almost two weeks. However, my name is still on the lease, and I have not yet been contacted to finalize the addendum. It was agreed upon and written down as a note by the leasing office that Im off the lease but due to legal reasons, I would like to officially finalize the process. I was also informed that with what my roommate provided as proof of income, that she is approved to live on her own. The two ladies at the leasing office seem to never be on the same page about any of the updates. One will be aware and the other has no clue of what is going on.

  Business Response

  Date: 03/19/2025

  Thank you, ****, for taking the time to share your feedback with us. We understand your concerns and appreciate you bringing this to our attention. Although we encountered an unexpected outcome during the application process, we are pleased to inform you that the issue has been resolved, and the Lease Assignment is now complete.
  We value your assistance during this lengthy process and want to ensure that our customers always feel valued and receive clear communication from our team. Please be assured that we are reviewing your experience internally to better serve our customers in the future.
  If you need further assistance, please do not hesitate to contact us directly. Thank you once again for your honest review.

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23051040
  
  I am rejecting this response because:
  
  I have not received the official lease addendum from the leasing office. I went to the leasing office on Tuesday (3/18/25) and signed my part of the agreement and made the $500 administrative fee payment. I was told that what I signed is the unofficial copy and once the manager along with my roommate sign the paper then it will be official and I will receive a copy for my records. As of today (3/20/25), I have not received that official document/confirmation. Thank you for your speedy response to this matter!

  Sincerely,
  
  **** *******

  Business Response

  Date: 03/26/2025

  Thank you, ****, for reaching out.  As requested, you were sent a completed copy of the paperwork via email. If you need further assistance, please do not hesitate to contact us directly. Thank you once again for your honest review.

  Customer Answer

  Date: 03/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:11/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  in 10/22/2024 i toured ************** in search of an apartment. I met with ******* ******* leasing agent who provided the tour. Once the tour was complete I met with the Property Manager ******* who provided information on denials approvals and associated fees. ******* advised holding/reservation fee of $250.00 is refundable if denied but the application fee of $25.00 would not be On 10/21/2024 I submitted my application via the website for ******** along with the application the fee of $275.00 . I received the confirmation that the application was submitted as the money was received . Two days later i called to check the status of the application and was advised by ******* it was denied and to call rent grow for an explanation. Once calling rent grow i was asked to verify my social security number . The *** then advised he had a different number from what i provided. He also advised that my address that was submitted from Dartmoor was incorrect. Neither the social or the address was what i provided when filling out the application. i called the leasing office back to advise if my findings . When ******* attitude changed and conversation became real short that she would run it again. this time it only took her five minutes to run it with the correct information. Before asking about the refund of my holding /reservation ******* disconnected the call. I called back the line just rang . I made several attempts to ******** to obtain information about the $250.00 refund. Three days later the line was answered by another lady who stated she was the manager and that the refund could take up to 45 days. I asked for the number for corporate only to be told she didnt have a number for corporate to ****** it .Days later i spoke with ******* the property manager who stated it would be sent for a refund and it would take up to 30 days. The address for the refund was also provided . I have not received my refund or been able to reach anyone at the office .

  Customer Answer

  Date: 11/23/2024

  Dartmoor is no longer managed by ******************* they are now managed by Continental Realty. 

  Business Response

  Date: 12/05/2024

  ************** At ************* was acquired by *************** one November 21, 2024. CONTINENTAL REALTY CORPORATION is the property management company as of this date.
  
  The previous refund complaint should be directed to the prior *************************** *******************. The point of contact we would recommend for **** Properties is below. 
  
  
  ******* ******
  Senior Vice President
  ********************************************
  
  M: ************ I ******************
  ***************************************** Ste 360 |***********************
  

  Customer Answer

  Date: 12/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will continue to pursue this with ******* of **** Management 
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:05/05/2024

  Type:Facilities Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rent my office space from CRC, and have done so for 14 yrs. THere have been structural building failures/issues for 2 years, which have led to water damage and mold issues in my office - which is a pediatric office, where we do health care and cannot have mold present. After 2 yrs of investigation and attempted mitigation (at my own expense), my expert consultant realized the outside wall (EIFS) structure was failing and was likely the cause of the issue. The landlord (CRC) is responsible for the outside structure, as per our signed lease. I had spent 160k to date on these issues over 2 yrs, out of my own personal funds. I attempted to use a lawyer and solve this amicably, since my lease expires in 2027. My attempt to negotiate with CRC has been going on for almost a year now, and has cost me another 23k in legal fees. CRC has completely ignore my communications, my lawyer and any attempt to discuss and settle this issue. In fact, my attorney has sent at least 10 emails on separate occasions within the last 2 months, that has been no response. There has been no attempt to negotiate or even keep me informed of plans to repair the EIFS which i believe is still failing. CRC has breached their duty as a landlord to keep my office safe and habitable for my patients and my staff. As a tenant, it has been very frustrating and i have been an excellent tenant for 14 yrs. I find their lack of response and respect to be completely unprofessional and in very bad character. I will not renew my lease here, and wanted others to know. They know there are issues with this building and have not repaired them or taken action to prevent further issues. They refuse to share their own expert's report, and continue to refuse to answer my contacts or those of my laywer. To date, i have paid 160k to remediate and 23k in legal fees over the past 3 yrs. I am willing to split the cost with them, but they refuse to engage in any discussion or adequately fix this building.