Complaints

This profile includes complaints for Under Armour, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Under Armour, Inc. has 8 locations, listed below.

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• 

  Under Armour, Inc.

  1020 Hull St Ste 300 Baltimore, MD 21230-5358

• 

  Under Armour, Inc.

  7030 Trade Point Ave Sparrows Point, MD 21219

• 

  Under Armour, Inc.

  930 Todds Ln Rosedale, MD 21237-2952

• 

  Under Armour, Inc.

  1020 Swan Creek Dr Baltimore, MD 21226

• 

  Under Armour, Inc.

  500 - 169 Enterprise Blvd Unionville, ON L6G 0E7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted customer service chat line about an issue, they said they would give me a 25% off promo code. When I tried to use it, it said it had already been redeemed. All other associates ended chat when I brought it up without answering me.
  

  Business Response

  Date: 09/15/2022

  Business Response /* (1000, 5, 2022/08/22) */
  Sent new 40% promo code to customer via email provided. Will address chat issues we have been going through a system update and chat issues have been part of our growing pains.

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered "UA MG Valsetz Mid LTHR WP" on July 28, 2022 which should have been Men's Size 12 Boots. However, when I received the order confirmation, it showed Size 8 Boots. Within an hour, I attempted to cancel the order or have the order updated with the correct size boots. Two attempts resulted in failure and I was advised to return the boots upon receiving them to get an exchange. I returned the boots the day I received them and I received an email on August 3, 2022 stating the boots were returned and I would be receiving a replacement. A few days later, I received an email saying I received a refund and a discount/promo code. I reached back out to inform them I never received my refund. I have received a different response every time I contact this company. One day, it's I'm not getting a refund but rather a replacement order. The next day, I'm told the boots are out of stock. The next day, it's the website was down and had a glitch.
  
  My replacement order number is *******
  Original order number is US-********
  

  Business Response

  Date: 09/09/2022

  Business Response /* (1000, 5, 2022/08/22) */
  Customers exchange ******* should be shipping out shortly. We have been experiencing order delays due to a system upgrade. Confirmed size 12 Valsetz boots.
  
  
  Consumer Response /* (2000, 7, 2022/08/24) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:08/15/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11 July 2022 I placed an online order (#US - ********) with UnderArmour which, along with another item purchased, included a purchase of two Under Armour masks for the price of one (i.e., 2 for $25) as offered on the website. I received one mask. After three attempts to rectify the problem, I have not received the second item. The website continues to offer the 2-for-one mask price, but have yet to make good on the offer. Their latest case number assigned to the request to complete the order - ******* - is apparently being treated as a request to return the one mask received, even though I have been told in each exchange that a second mask is forthcoming. This is not a bank-breaking issue, but the company's persistent poor performance in on-line sales management and customer service has left me no choice but to place a claim with you.
  

  Business Response

  Date: 09/15/2022

  Business Response /* (1000, 5, 2022/08/22) */
  Customers replacement order
  ******* should be shipping out shortly with the mask. Our system is currently undergoing a system upgrade and some orders have been delayed due to this.
  
  
  Consumer Response /* (3000, 7, 2022/08/24) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This is a variation on the response offered in three prior attempts to address the failure to complete the transaction. I have no reason to expect that four times will be a charm.
  
  
  Business Response /* (4000, 9, 2022/08/26) */
  The tracking for the customers package is ***************** and estimated delivery date is 8/29/2022 we once again apologize for the delay.
  
  
  Consumer Response /* (4200, 11, 2022/08/29) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have received the second mask as advertised on the Under Armour website. In that sense the transaction is completed. No resolution was proposed, and no reason to expect their business model of misdeeds and chicanery will be addressed. It was a return ... you didn't order it ... the mask is in the mail ... the computer system is being upgraded ... appallingly bad business. UA is at half its prior value, and only quality and customer service can keep them viable in a very, very competitive market. Another loss for Baltimore.

• Initial Complaint

  Date:08/13/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 2 hats online using idme a military discount. After a couple weeks with no shipping info sent I called and spoke to a representative that insured me the items would be delivered and I would receive an email stating the shipping date. After almost a month I called and was told my order was canceled because of a new operating system they installed. I ordered the hats for a gift and want the hats I ordered sent . They did not say they are no longer available.
  

  Business Response

  Date: 09/15/2022

  Business Response /* (1000, 5, 2022/08/19) */
  Emailed Mr. **** 40% off to use on new order for new system migration issues.
  
  
  Consumer Response /* (3000, 7, 2022/08/25) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The 40% off was no better deal than I received with my **** military discount so they actually did nothing.
  
  
  Business Response /* (4000, 9, 2022/08/26) */
  Mr. **** will be emailed a $20 *** in addition to the 40% off code that has been porvided.
  
  
  Consumer Response /* (2000, 11, 2022/08/29) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:08/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband bought 6 pairs of shorts and they cost $40.00 dollars for all the shorts. He bought them at Marshall's at mesa riverview in mesa az. It is located at dobson and rio Salado in mesa az. And the decals are coming off of the underwears. It is a size Xlarge for men. They are also to tight for him. We just want our money back and not a gift card because we were thrown out because our landlord wouldn't renew our lease. So we ended up homeless and lived in a motel room for 24 days. We are on oxygen and we are a disabled couple. We are on social security.
  Resolution, we want our money back or a replacement underwears. But more a refund check. Because we can't do gift cards because we don't drive. And we lost the receipts in the move . Thank you.
  

  Business Response

  Date: 09/15/2022

  Business Response /* (1000, 5, 2022/08/19) */
  As listed on our website:
  All returns are accepted up to 60 days after purchase with your original receipt (or underarmour.com delivery summary). If you have your receipt and you are still within the return timeframe from where you purchased (outside of underarmour.com), please reply to this email with a picture of your receipt to show the purchase date is within the 60 days, the name/description of the item, and the purchase price. Gear purchased from retail locations are refunded to a UA EGC, as we do not have visibility into methods of payments used in store.
  https://help.underarmour.com/s/article/Under-Armour-Return-Policy
  
  
  Consumer Response /* (3000, 7, 2022/08/22) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  My husband bought shorts and shoes and they were really a gift. And we want our money back of $50.00 dollars because we are a disabled couple and we are social security. Thank you.
  
  
  Business Response /* (4000, 9, 2022/08/24) */
  
  As listed on our website:
  All returns are accepted up to 60 days after purchase with your original receipt (or underarmour.com delivery summary). If you have your receipt and you are still within the return timeframe from where you purchased (outside of underarmour.com), please reply to this email with a picture of your receipt to show the purchase date is within the 60 days, the name/description of the item, and the purchase price. Gear purchased from retail locations are refunded to a UA EGC, as we do not have visibility into methods of payments used in store.
  https://help.underarmour.com/s/article/Under-Armour-Return-Policy
  
  
  Consumer Response /* (4200, 11, 2022/08/25) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The company has not contacted us at all he wants his money back. Thank you.
  
  
  Business Response /* (4000, 13, 2022/08/26) */
  As listed on our website:
  All returns are accepted up to 60 days after purchase with your original receipt (or underarmour.com delivery summary). If you have your receipt and you are still within the return timeframe from where you purchased (outside of underarmour.com), please reply to this email with a picture of your receipt to show the purchase date is within the 60 days, the name/description of the item, and the purchase price. Gear purchased from retail locations are refunded to a UA EGC, as we do not have visibility into methods of payments used in store.
  https://help.underarmour.com/s/article/Under-Armour-Return-Policy
  
  
  Consumer Response /* (4200, 15, 2022/08/29) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I think they should give my husband is money back because the stuff us torn and doesn't fit him good either. He wants $50.00 dollars in a refund check and not a gift card either.we are a disabled couple and on social security disability. Thank you.

• Initial Complaint

  Date:08/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 6th I place the order US-******** on underarmour.com
  Total Value of the order $116.79
  
  The order was shipped in two packages
  Package #1 FedEx ************ with two items (*************** and **************) with value of $28.53 was delivered to me on 07/11.
  
  Package #2 FedEx ************ with two items (3024557-100-3 and QTY 3 of 1348667-001-32/32 ) with value of $88.26 was delivered somewhere else NOT to ME (I mean FedEx lost it) .
  
  07/13 I called to UA and they said a refund will be issued
  07/19 UA sent email saying a refund for $46.73 will be made (I called them and explain that the value of the package lost is $88.26 they agree to replace 2 pants for the difference ($41.53) )
  
  07/29 I called because refund is not received, they say REFUND was canceled because they will replace 2 items only of 4 in the order I explain again that it is wrong.
  07/29 I got an email later on asking for RETURN the 2 pants that I never got ( the package #2 was LOST) in order to SHIP the REPLACEMENT.
  
  07/29 I email to [email protected] about this.
  08/12 No answer from UA.
  

  Business Response

  Date: 09/15/2022

  Business Response /* (1000, 5, 2022/08/19) */
  Customer has an open dispute with Paypal. When dispute is dropped we will be able to refund $88.26 will be issued.

• Initial Complaint

  Date:08/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 29th, 2022, my daughters wallet was stolen from her purse in the the fitting room of the Under Armour (UA) store at the Williamsburg VA outlets. She turned ** the day before and had over $525 in her wallet from babysitting and birthday money. The wallet was taken from her purse and the empty purse was taken to the front counter for her to retreive. The manager Liz and another gentleman that worked in the store took my information and told me that they would complete an incident report, WHICH WAS NEVER DONE. I was lied to repeatedly about this!! I also contacted the police who came and took a police report. The police officer was told by 2 managers that there werent any cameras available, which we knew was a lie because we were looking at the cameras when speaking to the managers, at that time, the managers then stated that "they didnt have access to the camera and they would have to contact corporate". After being sent on a wild goose chase by the managers of the store and calling customer service multiple times to try to get some assistance from their theft prevention team, I was given the ******** ******** name of Tyler who had several conversations with me and lied to me during every one of those conversations!! He told me multiple times the video footage was sent to the police officer. After several emails with the police officer asking him to review the tapes and reassuring him that the UA theft and prevention team had emailed all pertinent information and video footage to him, as that is what Tyler KEPT telling me. The police officer felt so bad that I was being lied to, he called me personally and told me that he never once has received any video footage, emails, or phone calls from anyone at UA. We were treated so poorly that day by UA management. It is very suspicious they won't provide video footage of the incident as it may portray their employee as a thief. This store violated my daughter. Your help for a resolution is appreciated.
  

  Business Response

  Date: 09/15/2022

  Business Response /* (1000, 5, 2022/08/19) */
  Reached out to upper management for details. They will be in contact with **** ******.

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to exchange a pair of size 8 Men's UA Micro G Valsetz Mid Leather Waterproof Tactical Boots for a pair of size 6.5 Men's UA Micro G Valsetz Mid Leather Waterproof Tactical Boots via the Under Armour telephone help center since 29 July 2022. I have called on 4 separate occasions to the help center, and all the phone reps continue to tell me that my exchange label was emailed to my yahoo account. This is not the case, I have been on hold for over 1 hour and 1/2 today, 10 August 2022 and I keep asking for a supervisor but I am told "she" is in a meeting.
  And I was told that my original purchase for the size 8 Men's UA Micro G Valsetz Mid Leather Waterproof Tactical Boots was refunded back to my AMEX card. That is not true, I have not received any refund and this process has wasted too much of my time to get resolved. This is completely unacceptable!
  I just want my refund for my original purchase and at this point I want a free pair of size 6.5 Men's UA Micro G Valsetz Mid Leather Waterproof Tactical Boots for this huge inconvenience. I have been a loyal Under Armour patron since 2002. I am a 23 year Active Duty Marine and this will be the last time I will purchase anything from Under Armour.
  Please use this information to reference with UA:
  **Returned Order Placed: 07/19/2022Order # **-********
  **RETURNED, 07/30
  Original Order # ***********
  

  Business Response

  Date: 09/15/2022

  Business Response /* (1000, 7, 2022/08/22) */
  Customer was refunded for boots on order ******* on 8/9/2022. In the amount of $89.88. Our current processing system is going through a refresh so a lot of orders were delayed. Unfortunately we cannot sent free gear for issues we understand the frustration.

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: Tuesday, June 21, 2022 -7:21:27 PM. Under Armour order no. US-********. I paid $55.00 plus tax $4.20, plus Shipping $4.99 for a total of $64.19 for a Men's UA Breeze 2.0 Trail Tank to which I received. I shipped it back because it didn't fit me. They received the returned item on 7/01/22. On July 5th I received an email stating that my refund has been Issued with a confirmation number (#********************). I checked my account and there was no refund. I got in touch with them, and they told me they were still working on it. It is now August ninth and after numerous contacts I still have nothing but dismissive excuses. I don't think they intend to refund my money. They have their merchandise and my money. I have a transcript correspondence with them dated 7/14/2022 with an acknowledgement of a refund in a week from the transcript. It never happened. I have written them numerous emails. They always respond with we're still working on it. I have expressed that I will be seeking legal help and still their response is the same. I don't know what else to do. Please help.
  

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 5, 2022/08/11) */
  Customer was refunded for their Trail Tank on 7/*/22. Refund invoice has been resent. If the refund is not showing, the customer will need to contact their banking institution directly.

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order for some shoes online with Under Armour on 7/12/22 at 957pm CST, expected arrival was 7/19/22 to 7/21/22. After they didn't arrive I used the online chat via their website and spoke with Salimah on 7/22/22 at 1054am CST, I was told they had an issue and the order was returned to them for some reason but they would reship them. On 7/28/22 I called their customer service number and spoke with a clerk and a ********** (Taylor *), she issued me a coupon code for my trouble and assured me they would ship the shoes out expedited service and that I would have a tracking number within 1 business day. On 8/3/22 at 815am CST I called customer service again this time to cancel my order since I hadn't received a tracking number and have lost all hope of getting my order. Order total was for $132.88, again they said I would get a confirmation but would not provide specific details as to when. So far everyone keeps saying they are going through a system upgrade but I don't believe they have the shoes available to ship as now the size is showing out of stock. I have multiple emails should you need them.Case #********Original Order #US-********Replacement Order #*******
  

  Business Response

  Date: 08/26/2022

  Consumer Response /* (2001, 6, 2022/08/10) */
  After another call to customer service I was refunded FINALLY on 8/9/22. This complaint can be closed.