Business Profile

Sportswear Manufacturer

Under Armour, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Under Armour, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

240 total complaints in the last 3 years.
38 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/08/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a top and returned it. They refunded my money then 3 days later charged me again without my permission. Now it seems I am getting the run around . **** ******* *** ******* Under Armour. The amount is 62.15.
Business Response
Date: 01/10/2024
Hi, Mr. *****! I hope you are doing well! I’m so sorry about
this! Do you have an order number for the issue you contacted about? The only record
I’m able to find is about an item you purchased in-store and want a refund for.
We asked you to provide a receipt for us when we spoke with you on the phone,
and then sent three emails requesting the same information but haven’t heard
back from you. Please provide me with this information so we can get this taken
care of for you!

Thanks and take care,
Heather
V.
UA Customer Service Team

**** **** ******
Baltimore, MD 21230
Initial Complaint
Date:12/11/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went shopping at Under Armour at
1645 PARKWAY STE 490, SEVIERVILLE, TN 37862 during Black Friday. My Trans #: ***** (11/24/2023 11:07:50 AM)
Store #: 130, Register #: 6, Cashier: 411789. While I was there, the cashier had scanned one of my items twice. I realized this hours later and immediately called the store to ask for a refund. I was transferred to a manager who told me that they needed to check the cameras to confirm the incident, and that I would be contacted by headquarters within a week.

However, I didn't receive any contact from anyone, nor did I receive a refund to date. I tried to contact Under Armour's customer service, but was directed to contact the store again. Unfortunately, they had no record of the incident being reported. It seems like the paper with my contact information and transaction details may have been thrown away.

As a customer, I am very disappointed by the lack of training, accountability, and proper management at Under Armour. I demand a refund.
Business Response
Date: 12/20/2023
Hello Dorina,
We have sent our customer an email in regard to their concern, the case number is ********. We apologize for any inconvenience that this may have caused our customer and we have taken the necessary actions to resolve this issue.
Best,
Brenae *************
Senior Lead, E-Commerce

Customer Answer
Date: 12/26/2023
I received an email from Under Armour asking for the reciept and transaction information. I provided the requested information on 12/20. I never heard back from anyone and a refund hasn't been processed. The company hasn't addressed my complaint.
Customer Answer
Date: 12/26/2023
Here is their "goof faith" effort. One email, no follow up, no refund and no further contact.
Business Response
Date: 01/11/2024
Hello,
We have successfully processed the refund for our customer in the amount of $15.00 back to their original method of payment for our UA Seamless Bra
SKU:1370688-781-SM. Refund confirmation number ********. We have also sent our customer an email confirmation for their refund and have also provided them with a 40% off promo code for any inconvenience which that may have experienced that they can apply to their next order. Thank you.
Sincerely,
Brenae ***** *************
Senior Lead, E-Commerce
Customer Service
1020 Hull Street
Baltimore, MD 21230
Customer Answer
Date: 01/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********
Initial Complaint
Date:12/08/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11/13/2023 date of transaction
US-******** order #
I haven't received my refund and customer service refuses to help or solve!
I just want my money back
Business Response
Date: 12/13/2023
Hi ****,

I am so sorry to hear that you haven't received your refund. Unfortunately the refund failed to clear our system. I can assist in processing a new refund for you however I will need you to confirm you card information for this process. I have emailed you from our internal system requesting a decent time for me to call you. Please let me know when a good time is so we can resolve this issue ASAP. I apologize again for the inconvenience this has caused. Your internal case number is ********.

Best,
Lauren *.
Sr CSR Lead
Customer Answer
Date: 12/14/2023

Complaint: ********

I am rejecting this response because:
The card that was used was decommissioned due to this event, I didn’t know what was going on so I had my bank send me a new card. The old card ended in **** and was used for that purchase through ******…I can either give you the new card info or my bank routing and account info…whichever is easier…I didn’t want this to escalate to the BBB, but the customer service was rude and very unhelpful

Please let me know,

Kind regards,

Sincerely,

**** *****
Business Response
Date: 12/15/2023
Hello ****,
Thank you for your patience throughout this situation. I am emailing to confirm that Saray successfully processed your refund yesterday, December 14.
Please let me know if you have any further questions or concerns.
Thank you for choosing Under Armour. Happy Holidays!
Lauren S.
Sr CSR Lead
Customer Answer
Date: 12/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Initial Complaint
Date:12/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Womans Shorts, they are charging sales tax on in the state of PA.
****************
Is the style, and then claim sporting goods in the state of PA are taxable.
These Shorts are not taxable.......
Business Response
Date: 12/07/2023
Hi, ********!
I hope you’re doing well! I’m so sorry about that. In the
email we sent you on November 27, 2023, we advised the unfortunately, the shorts
are taxable, according to the Pennsylvania Department of Revenue, and provided
this link created by the Pennsylvania Department of Revenue, advising what items are taxable, for you to review.

****************

Unfortunately, this means we are unable to refund you for
the tax you paid. I’m really sorry about that and any inconvenience this may
have caused you.

Please let me know if there’s anything else I can help you
with today and thank you for choosing Under Armour!

Heather *.
UA Customer Service Team

1020 Hull Street
Baltimore, MD 21230
Customer Answer
Date: 12/09/2023

Complaint: ********

I am rejecting this response because:shorts are not on the list. Tshirts are not taxable. Also they are not used for a specific sport. I can turn this into the state of PA and an attorney and you can fight them as you are wrongfully taxing people, tax *****.

Sincerely,

******** **************
Business Response
Date: 12/15/2023
Hi, ********!

I’m so sorry about this! The UA Golazo 3.0 Shorts are soccer
shorts. On their product page on the site, they are described as “…everything you need for practice or a game.”
(****************)

Unfortunately, they are
considered sports equipment, according to the Pennsylvania Department of
Revenue and these links, which is why you were taxed for them:
****************
****************

You can also find Under Armour’s
tax policy, here:

****************

I’d be happy to offer you a
$10 Under Armour electronic gift card for this inconvenience, but we are unable
to refund tax. Please let me know if you would like to receive that and again,
I apologize for all of this and the issues it has caused.

Thanks and take care,
Heather
*.
UA Customer Service Team

1020 Hull Street
Baltimore, MD 21230
Customer Answer
Date: 12/20/2023

Complaint: ********

I am rejecting this response because: it says nothing about soccer. See attached description. You are committing *****. Let me guess you charge tax on “golf shorts” too!

Sincerely,

******** **************
Initial Complaint
Date:12/04/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went shopping at this store with my 70 plus year old parents and the lady by the fitting room was awfully disrespectful and she only chose us for her disrespect which makes me wonder if she was willfully targeting our demographic profile to get us out of the store. There is nobody manning the fitting room so I went looking for an empty change room for my father to try on his pants, while he was I had an employee of the store berate us to leave unused trial clothes in a hanger outside the change rooms and we did not have any unused clothes so I told him so, he then went on to grumble about us to another employee and we did not understand what was going on so I ignored them both. Next after five minutes I took my mother to try on her pants and same thing happened but this time the second employee lady came by and berated me again so I asked her why they wouldn’t just put a sign instead of telling me the same thing over and over again and I did not have a single item we tried that we did not purchase… she asked me to shut up and not interrupt her leaving me completely appalled at her behavior towards my parents and so I asked for a manager she laughed at me and walked away. The other employee with her walked away too. After a while when I went and asked the other employee why the manager had not come to see us I was pointed a finger at the check out area. So I go to the check out area and I see the lady walk back in again laughing and gesturing at me while I am explaining to the so called manger how badly my aged parents were treated in the fitting room area and the manager admitted that he was appalled at his employee’s behave but did not proceed to hold her accountable in anyway and then just proceeded to share jokes with his other employees. UNDER ARMOUR as a brand will not ever get my business or my family’s as it has no values it instills in its team members. As a customer I was appalled that even the manager is not trained to recognize serious customer issues
Customer Answer
Date: 12/04/2023
The store I visited is the Under Armour outlet at Allen Texas
the desired resolution I want is an acknowledgment of the mistake from the company
Business Response
Date: 12/08/2023
Hi ******,

Thank you for taking the time to contact Under Armour.

We're disappointed to hear you did not receive the unrivaled customer service that UA strives to deliver. We have escalated this along to the District Manager of the Under Armour Outlet Allen Texas location for further review. Please know, we take your feedback seriously, and hope to provide a better UA shopping experience in the future.

Please don’t hesitate to contact us again if our service does not meet your standards.

Again, thank you for your honest feedback!
Customer Answer
Date: 12/08/2023

Complaint: ********

I am rejecting this response because:
it’s a canned message. I’d like to know what they exactly found out and what they did to remedy the issue !

Sincerely,

****** ***********
Business Response
Date: 12/13/2023
Hi ******,
As previously mentioned, we take all feedback seriously and have escalated your concern to the manager of the mentioned store location for further review. Since this is the customer service contact for our e-commerce site, we are only able to reach out to the store location on your behalf at this time.
Again, we do sincerely apologize that we don't have a better update for you at this time. We have provided the manager with your contact details for a follow-up, and hope you receive the desired outcome after your store experience.
Initial Complaint
Date:12/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,

On 11/01 I returned item (1379113-001-SM) due to being sent the incorrect size from order #US-********. Instead of being refunded to my Visa Credit Card, I was sent an e-gift card which is (****************).

After speaking to multiple supervisors, they told me the card had been wiped cleaned and that my refund was processed. It has been almost a month now of back and forth calling, and this refund is nowhere to be founds. This has been horrendous customer service.

Thank you,
Business Response
Date: 12/07/2023
We have successfully processed a refund in the amount of $53.50 back to the original method of payment. The confirmation number is ******** and the case number is ********. We apologize for any inconvenience that this may have caused our customer and we have taken the necessary actions to resolve this issue.
Initial Complaint
Date:11/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Letter to Under Armour illuminates issues with running shoes and I'm indicating NO response from Under Armour Corporation despite several attempts to ameliorate this matter.Dear Mr. ********* a New Yorker now living in ************** for 8 years.I received a pair of Under Armor running shoes as a gift since I was told you are Baltimore.A specific issue is alive here; Since I have a large collection of Running shoes (Photos attached) I do not run in my Under Armour shoes every day.The defect occurred after minimal use because there is ample running sole to the product and thus I'm of the belief that it is a manufacturing defect.I called the return phone number and despite my informing them that it was a gift over 3 times they somehow kept saying" We would need your purchase order number". (?)I also believe the manufacturer defectoccurredafter the 60 day window?I contacted several other Under Armor corporate staff but they are no longer with Under Armour.I am hoping you can replace these via an online gift card so I can start again as an Under Armour customer.Thanks Respectfully,
Customer Answer
Date: 11/30/2023
I AM COMPLAINING THAT THEY CHOSE TO NOT RESPOND OR ACKNOWLEDGE. THIS MATTER WAS ILLUMINATED TO ILLUSTRATE HOW MANY PAIRS OF RUNNING SHOES ARE IN MY POSSESSION AND HOW THE MANUFACTURE DEFECT OCCURRED AFTER INSUFFICIENT USE. THE ***** ARE THAT THIS PAIR OF RUNNING SHOES WERE DEFECTIVE.

Business Response
Date: 12/05/2023
Hi Mr. ************** truly apologize for the inconvenience this situation has caused.
Our Returns Policy confirms that gear cannot be returned or replaced without a valid receipt or proof of purchase. This information is confirmed on ******. I have provided the link to our Return Policy below. Please let me know if you have any further questions or concerns.
*********************************************************************************************************
Best,
****** S
Sr CSR Lead
Customer Answer
Date: 12/06/2023

Complaint: 20925778

I am rejecting this response because: I have made it painstakingly clear that this defective pair of their product was a "Gift" and that since I have a dozen pairs of running shoes, I have used them for running several times before I noticed how poor the quality is and how the Company Under Armor is in seriously trouble.
Wall Street article -Under Armour founder sold $138 million in stock during time period company allegedly misled investors about slowing sales
The apparel makers $9 million settlement with the *** was cited in a class-action lawsuit accusing former CEO ***** ***** of profiting from the companys deliberately inflated valuation
By ******* *********
May 13, 2021 at 10:40 a.m. EDT
I will now steer clear of this product. I do NOT think the company will survive the lack of quality and customer service and misleading the public it is now known for.

Sincerely,

****** *****
Initial Complaint
Date:11/28/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered four products on the Under Armour website on 11/24/2023. I had no issue with the ordering process and everything went smoothly until I received an email two hours after I placed my order that it was being cancelled by the company with no explanation as to why. I then called customer service who was no help and could provide me with no answer other than the address said street instead of boulevard. I then place the order again with the changes to the address as suggested by customer service. Later the next morning I see my order was cancelled again for no reason. I then have my partner place the order for me since her first order went through. We use the same address for delivery and billing information. After she places the order for me on her account with her information and payment. We check it several hours later and it has been cancelled yet again. We call customer service yet again and can get no reason as to why one order went through but not the other. All items were in stock on the website, all the information was the same yet its being cancelled with no valid reason as to why. We are then told that because our apartments require us to send our packages to a different address to be delivered that that is the reason we are having orders cancel. Yet my partners first order was being processed with no issue to go to the same address I put in but mine is continuously cancelled. **************** was no help to us even after telling them that it makes no sense that one order will process with no issue yet other is constantly cancelled.
Business Response
Date: 12/01/2023
Hi ********! We're sorry to hear your recent orders were cancelled. Upon checking, we were only able to find two orders placed with the provided e-mail address, and your orders US-******** and US-24842523 were cancelled due to an insufficient shipping address. The following shipping address associated with these orders was *********************************************************, a shipping company known as Fetch. Unfortunately, we are unable to ship to these types of addresses, which was why your order was cancelled.
If you are placing an order on our US site to be shipped to the **, you will need to use a valid shipping and billing address, as we currently are unable to ship orders to third-party shipping facilities, and orders shipping to third-party shippers will be cancelled. We do sincerely apologize for these inconveniences!
Initial Complaint
Date:11/27/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm really upset with under armour, I have been waiting 3 weeks for my shipment. I was one of the first people to order during their online "Black Friday" sale and they went through very slowly and cancelled a bunch of my items. I feel they bait and switched me very badly. They also currently are just holding my money for the last 3 weeks with no tracking information or anything. Their app is horrid and their stock tracking is even worse, stop letting me buy things that are out of stock. Or is that your plan the whole time so people can purchase sale items with full price once so you can just cancel the sale items? Extremely poor phone support and impossible to get assistance. I've spent a lot of money with UA through the years and I no longer will.
Business Response
Date: 11/27/2023
Hi ****,

I apologize for the inconvenience this order has caused. I am seeing you successfully reached out to our team twice this past week. Your initial order shipped in three packages on 11/12 & 11/13. We email you tracking confirmations once the packages ship. These emails were sent to ***********************. We issued both a replacement order and a refund for the items that weren't received, dependent on inventory availability. Both refunds processed today 11/27, please allow 3-5 business days for the refunds to reflect on your financial account. Once the remaining items in the replacement order ship, you will receive email notification with tracking confirmation.

Please let me know if you have further questions or concerns.

Best,
Lauren *
Sr CSR Lead
Initial Complaint
Date:11/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned my order several weeks ago and have not yet received my refund. My order number is ************ the email used is **************************** and the tracking number is ***************** Please refund me my money
Business Response
Date: 11/15/2023
Hi! I am so sorry for the inconvenience this has caused you! We have processed your return in the amount of $1.084.73 today, 11/15/23, and you will see it back on your payment method in 3-5 business days. Again, we apologize as this is not the experience we want you to have! Please let us know if there's anything else we can assist you with today.

Thanks and take care,
Heather V.
Bureau Response
Date: 11/16/2023
Mohamed **********

*** ****** ***

Dear Mohamed **********:

This message is in regard to your complaint submitted on 11/10/2023 against Under Armour, Inc.. Your complaint was assigned ID *********

BBB has received a formal response
from Under Armour, Inc.. We ask that you review the response and understand that BBB
is here to assist both parties in reaching a fair and reasonable resolution.

Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

To access/respond to this complaint online:

Go to: ****************
Enter the following code: **************

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####

MESSAGE FROM BUSINESS:

Hi! I am so sorry for the inconvenience this has caused you! We have processed your return in the amount of $1.084.73 today, 11/15/23, and you will see it back on your payment method in 3-5 business days. Again, we apologize as this is not the experience we want you to have! Please let us know if there's anything else we can assist you with today.

Thanks and take care,
Heather V.
Customer Answer
Date: 11/16/2023

Complaint: ********

I am rejecting this response because I should receive a full refund. One of the items from the order has not even shipped and it’s been over a month. I no longer want that item, and I’ve returned everything that I have received therefore I should be getting a full refund

Sincerely,

Mohamed **********
Business Response
Date: 11/16/2023
Hi Mohamed,

You recently contacted us regarding an issue with your order ************* Your request has been approved, and we have processed a refund in the amount of $82.10 to the method of payment on file. Funds will be posted back to your account in 2-5 business days, depending on your financial institution.

Hi! I'm sorry about this! Our records show that one of the items was missing from your return, UA Vanish Wvn 2in1 Vent Sts-GRY,SM, which is why you weren't originally refunded for it. However, since you have good standing as an Under Armour customer, we will go ahead and process that refund for you.

The A HG Armour Comp LS-RED,MD was out of stock so it was never sent nor were you charged for it, so we will not be able to issue a refund for that.

Still have questions or concerns? You can reach a Teammate by phone at ###-###-####.

Thank you for choosing Under Armour,

Heather V.
UA Customer Service Team
Bureau Response
Date: 11/16/2023
Mohamed **********

,** ****** ***

Dear Mohamed **********:

This message is in regard to your complaint submitted on 11/10/2023 against Under Armour, Inc.. Your complaint was assigned ID *********

BBB has received a formal response
from Under Armour, Inc.. We ask that you review the response and understand that BBB
is here to assist both parties in reaching a fair and reasonable resolution.

Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.

To access/respond to this complaint online:

Go to: ****************
Enter the following code: **************

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####

MESSAGE FROM BUSINESS:

Hi Mohamed,

You recently contacted us regarding an issue with your order ************* Your request has been approved, and we have processed a refund in the amount of $82.10 to the method of payment on file. Funds will be posted back to your account in 2-5 business days, depending on your financial institution.

Hi! I'm sorry about this! Our records show that one of the items was missing from your return, UA Vanish Wvn 2in1 Vent Sts-GRY,SM, which is why you weren't originally refunded for it. However, since you have good standing as an Under Armour customer, we will go ahead and process that refund for you.

The A HG Armour Comp LS-RED,MD was out of stock so it was never sent nor were you charged for it, so we will not be able to issue a refund for that.

Still have questions or concerns? You can reach a Teammate by phone at ###-###-####.

Thank you for choosing Under Armour,

Heather V.
UA Customer Service Team
Bureau Response
Date: 11/21/2023
Gemma ********
Under Armour, Inc. **** **** ** *** ***
********* ** *****

Re: ID * ******** * Mohamed **********

Dear Gemma ********:

Thank you for your recent response to Mohamed **********. We have not yet heard from the consumer and are closing this case as answered.

Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached. Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."

The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language.

In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

Phone: ###-###-####
Bureau Response
Date: 11/21/2023
Mohamed **********

** ****** ***

Re: ID * ********* Under Armour, Inc.

Dear Mohamed **********,

We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.”

Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************

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Under Armour, Inc. is NOT a BBB Accredited Business.