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Business Profile

Vein Clinic

USA Vein Clinics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vein Clinic.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/04/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    USA VEIN CLINICS purchased Vein Clinics of America at some point in 2022. I had been a very satisfied patient at *** for over 2 years. I needed more reparative clinically necessary vein treatment after my last procedure at ***, I contacted USA for a follow up appointment for April of 2023. When I spoke with the doctor he said they did not have my medical records and could not do anything. I was charged for that appointment. Then every time I made a follow up appointment for a scan and treatment, I would receive a call that they had to reschedule and change my appointment. One time I went in and thee was no technician to do my scan so they told me to go and reschedule. I did not receive a scan and evaluation until October of last year - more than a year since my last treatment. I was supposed to have my first treatment on November 28, 2023 but I received a voicemail saying they needed to reschedule. I was very frustrated at that point and called them to say I did not want to reschedule. Then I saw where they auto-drafted $250 from my checking account. When I called to ask why and request a refund their explanation was that I had a "late cancellation fee". They called me to reschedule! I have called many times to request a refund with no luck and horrible customer service treatment as well. Thank you

    Customer Answer

    Date: 01/08/2024

    Good afternoon,

    I wanted to let you know that I received the refund today. Took a lot of telephone calls, very frustrating.

    Thank you very much for your assistance, your help is greatly appreciated.

    Best regards,

    ***** *******

USA Vein Clinics is NOT a BBB Accredited Business.

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