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Business Profile

Windows

Clearview Window & Door Company, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/26/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 16, 2016
    Installed 12 windows.
    Condensation between the Windows.
    Notified company in February. Company responded to send copy of my receipt, warranty and pictures. After I sent this information, the company has failed to respond or honor the window warranty.
    I believe the product I was sold is defective. I'm requesting refund based on their no response to provide warranty on their product.

    Business Response

    Date: 06/02/2023

    We have contacted the customer.  This was an oversight on our part as the person handling this went out on maternity leave right after receiving Ms. *******'s photos.  This is being addressed immediately.  

    Business Response

    Date: 06/14/2023

    Hello,

    I had already replied to this complaint two weeks ago letting BBB know we reached out to the customer immediately.  We are in process of resolving this issue.  The complaint revolves around a fogging issue between the window panes (per the customer) and I believe requires cold weather to replicate.  Clearview has been in business for over 30 years and will ensure this issue is resolved properly. 

    Thank you for the follow up.  Kindly advise this response has been received and recorded. 

    Customer Answer

    Date: 06/15/2023



    Complaint: ********



    I am rejecting this response because:  After sending several photos on different dates, the company has requested I follow-up with a video of me trying to wipe the area. This condensation again appeared in April 2023 and is between the windowpanes. I am not sure when this will appear again, but it is obvious, photos are not proof enough.  There should be a tool the company should have to detect the how these windows build condensation between the panes which normally means the seal on the insulated glass unit (IGU) has failed.   The business owner has not made any physical attempt to check this out. 

    The company has done nothing but request pictures and when that wasn't enough send them a video.  Excuses for not doing what is required to determine the IGU has failed from the faulty product, I was sold. 

    I am not a window expert, and the cause between the double pane windows is when condensation between windowpanes forms, it means the seal on the insulated glass unit (IGU) has failed.   

    It is the business owner and window manufacturer responsibility to determine why these windows are leaking to produce the condensation between the glass and either repair, replace or refund my money so I can get them repaired.

    Let me know if I need to move these further up the complaint channels; because of now they do not meet any energy efficiency standards.

     

     


    Sincerely,



    ****

Clearview Window & Door Company, Inc. is BBB Accredited.

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