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Business Profile

Photo Finishing

District Photo

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photo Finishing.

Reviews

This profile includes reviews for District Photo's headquarters and its corporate-owned locations. To view all corporate locations, see

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District Photo has 29 locations, listed below.

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    Customer Review Ratings

    1.06

    Average of 18 Customer Reviews

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    Review Details

    • Christine c

      Date: 12/10/2024

      ????Do not order from snap fish ???? they will take your money and run. I placed an order 10 days ago, paid for expedited shipping, was supposed to receive my order today. I still havent received any shipping notification, and when contacting customer service (only through chat because they dont have call centers apparently), there was a glitch in the system, so it will take another 8 days to receive my order!! They somehow lost my order and didnt put it into production until I contacted them!!?? This is so wrong and shady and now my Christmas cards will most likely get to my friends and family after Christmas snapfish is terrible, do not make my mistake and trust them with your business!!??

    • S. Kenneth L

      Date: 11/07/2024

      Fraud. Never shipped. No customer service. Never did anything. No one cares. Give me my refund.

    • Maddy F

      Date: 10/08/2024

      ******** customer service! Use caution when ordering anything. I ordered a photo book and my photos were sideways I chatted with someone, because you don't have an option to call, they resolved that and unfortunately gave me credits. So I made a second book and the credits didn't work so paid. Now I received the book with the same issues. The person said it was a glitch in there system but now they won't refund me or give me credits. Was suppose to get an email from someone above that person but no email. Going to remove all my photos and cancel them. I have had been a customer for many many years.

    • Aubrie V

      Date: 06/10/2024

      This site offers great prices but obviously the catch is the quality. I order prints that when cropped were cut off further then the allotted space in my preview when ordering. Upon messaging support I was told it was my fault for not allowing trimming room per policy the prints I needed were expedited so I could mail them out. I was issued credits instead of a refund and would have to pay triple to receive new prints in time for what I need.

    • Jaime R

      Date: 12/24/2023

      I want to give zero stars! WHat happened to this company who use to value customers? Las year I bought a see through glass frame. The photos came out so light I called and complained... they TALKED TO ME ON TGE PHOBE AND WALKED ME THROUGH IT. This year I wanted a similar item. Picked darker photos, adjusted them to fit, etc. When received myvitem it was horrible! My kids loom like ghosts and it's grainy. I couldn't call so had to type and NOW have been emailing for about 2 weeks. What answers do I get? It's my fault, my photos aren't the highest resolution, one photo was a screenshot.... ARE YOU KIDDING? I am repeating saying the photos are fine its the product and quality of printing. NOWHERE does it state that you should darken your photos even more or suggestions and examples on how to help with this. I am appalled.. lost for words.. and now fighting with paypal and my cc as the don't deserve another dime! Bye- 10 years of a VERY loyal customer!

    • fred l

      Date: 12/22/2023

      DO NOT DEAL WITH THIS COMPANY!! They are 100% fraud. We have dealt with them for 14 years and they have bottomed out. they lie about 2-day fulfillment turn around. they make you pay excessive shipping upgrade charges for next day and 2-day air shipping and never fulfill accordingly. even worse, they no longer have a living, breathing customer service department. there is no phone number posted to get in contact with "customer service," which should be a red flag for any business. the "customer service" email link is worthless. Despite dozens of urgent emails during the month of December 2023 to get answers on why dozens of customer orders have been paid for but NOT FULFILLED, we haven't received the courtesy of at least one response. This has caused our business irreparable harm, not to mention thousands of additional dollars expended on refunds and replacements from other vendors. Also, one of our stores has been kicked off of Etsy because too many of our customers have reported us as being fraudulent for not fulfilling their orders as advertised. We plan to go nuclear legally. PS--they don't deserve one star.

    • Allison S

      Date: 12/13/2023

      Ordered product on Dec 4th. Went online to track it. It hadn't shipped yet. Tried chat, the only form of communication. Am advised there was a delay in creation. I request communication from a supervisor. Days later still no response and no way to reach anyone, have requested the item be shipped air at their expense as the item will not arrive on time now as it hasn't shipped. Have not received any communication from them nor has it shipped. No phone support available.

    • Jennifer W

      Date: 12/13/2023

      Snapfish takes your money, makes it impossible to get a hold of them, it doesn’t send it on time. December 4, 2023. I ordered multiple sets of some mini magnets for Christmas gifts. I paid $16.99 for expedited shipping. my estimated package delivery date was December 8. By December 13 I haven’t even received a tracking number and it looks like my order is still being processed. There is no way to get a hold of anyone at Snapfish. Only way to do so is some online chat where my queue number started off is 150. There is no phone number, any company that doesn’t provide their phone number clearly is Shady , I would like my money back, and I will definitely never be using Snapfish again really despicable

    • MaryAnn M

      Date: 12/09/2023

      I ordered my Christmas Cards early to get them out as usual. The wrong size envelopes were shipped with my cards. After contacting customer service, they said they would reship. They created an order for 20 envelopes instead of 360. I contacted them to correct this, and I week later, I received the wrong envelopes again. Maybe they are just defaulting to #10 envelopes to save cost. Sending out mismatched cards and envelopes is an embarrassment. I requested a refund, so I can order from somewhere else. They said they would get back to me - unacceptable!

    • Karen S

      Date: 12/08/2023

      Printify uses a vendor by the name of District Photo. On November 28, 2023, I ordered 2 sample mugs for a total of $19.48 including shipping to Montevallo, AL. This order was to be shown to a customer for potential future sales. District Photo said the samples were produced and shipped on December 3 and provided a tracking number ending with 5220. The bad thing is this tracking number was used for delivery to Louisville, KY on August 26, 2023, three months before my order. I tried in vain to contact District Phone or Printify to resolve this issue. Last night I emailed Printify AGAIN because I am unable to access my account to send an "issue" form, requesting this order be canceled as I was forced to use another vendor at a higher price. I also asked for a refund of my full cost of $19.48. Today, I looked at the UPS tracking number, and guess what? Instead of my order being canceled and refunded, it now shows "Delivery date will be provided as soon as possible", but still shows the delivery address as "Louisville, KY". It would be great if you could contact Printify or District Photo by telephone to resolve issues. But that is something they don't wish to do. You can't even post a DM on X unless you pay a subscription charge. I now have paid for TWO orders at two different companies for the same sample. Both are terrible companies to deal with. Run, far far away from both.

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