Complaints

This profile includes complaints for Go Spanish Now Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Go Spanish Now Inc

  10203 Dickens Ave Bethesda, MD 20814-2104

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  Go Spanish Now Inc

  1875 Connecticut Ave NW Washington, DC 20009-5728

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a sequence of 8 Spanish classes from this company for the November/December 2023 term. Sticker price was $380 plus tax. The instructor cancelled the final class at the last minute for personal reasons and rescheduled for later in the week at a time I couldn't attend. Now they are refusing to do a makeup class citing their policy that all makeups must be done by the end of the term. I feel that this application of this policy in these circumstances is shady and immoral and am seeking a refund of the final class. This should come out to $47.50 plus prorated tax for a total of $50.35.

  Business Response

  Date: 01/25/2024

  Dear ******,
  
  I trust this message finds you well. I appreciate the opportunity to address your concerns regarding the refund for the rescheduled Spanish class, and I hope we can find a satisfactory resolution.
  
  After carefully reviewing your case, I would like to provide you with the following key points:
  
  1. We genuinely understand the inconvenience caused by the rescheduling of the final class and sincerely apologize for any disruption to your plans.
  
  2. Our policy generally allows for makeup classes to be scheduled within the term, providing students with an opportunity to catch up on missed sessions. However, we recognize the exceptional circumstances in your case.
  
  3. In response to your concern, and to uphold our commitment to customer satisfaction, we processed a refund for the final class on January 04, 2024. The agreed refund amount was $42.38.
  
  It's crucial to note that the total amount you paid was $339, considering the promotional price with a $10 discount, as outlined in the attachment. Additionally, since educational services are exempt from taxes, no other deductions were made from your bank account at the time of payment. Therefore, the refund amount is $42.38 without tax, as clarified.
  
  Be aware we are not refunding the total amount you paid since you took the 7 lessons, and only the last one you couldn't attend due to illness. Unfortunately, the makeup class couldn't be scheduled before the term ended.
  
  We trust that this resolution aligns with your expectations, and we appreciate your understanding of the situation. Should you have any further questions or if there's anything else we can assist you with, please do not hesitate to reach out.
  
  Thank you for choosing our Spanish classes, and we value your understanding.
  
  Best regards,