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Business Profile

Rentals by Owner

Ross Management Services

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Ross Management Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ross Management Services has 4 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ross Management withholds security deposits and intentionally prevents your from being present during move out inspections. They do not provide any evidence of inspection findings. We paid $750 returnable deposit. Requested to be present in email and in person to see the inspection. We were never called to be present despit living in the area and only recieved a check for a lesser amount. This management regularly ignores tentants and tries to circumvent the law because they look for low income or immigrants to rent to knowing people are unsure or uninformed of the correct procedures. They do not follow correct procedures when dealing with water damage, mold or faulty electricity in the apartments.

    • Initial Complaint

      Date:10/19/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I leased an apartment that Ross management company owns. The name is ************ located in Virginia Beach Va. I leased on 7/29/2021 and paid a 400 dollar security deposit. I put in my notice to vacate 60 days prior to my lease renewal and provided them with an address to forward my security deposit to. I moved out 7/29/2022. In Virginia legally, they have 45 days to return my security deposit. I have called numerous times and have gotten no where. I have escalated this to Ross management and they have emailed me that the funds were refunded to a card. I said I have to record of a refund to my card please send me proof of refund. As soon as I asked for proof of a refund they just advised me it was being sent to a manager who never contacted me. They never send me an itemized statement of anything when I moved out nor did they refund my security deposit.

    • Initial Complaint

      Date:10/03/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It has been several months I’ve been putting in complaints for the stove, the mice infestation and the nest they’ve built in the stove. They’re in cabinets, under refrigerator, and starting to be in the bathroom. I’ve had maintenance come up and they reported back to office months ago and nothing has been done. They’ve even given me the number to call corporate. Two eyes on the stove stopped working months back when the fire dept had to come out due to a gas leak (no replacement then). I’ve spent days calling out of work for no one to show up! I’ve spent more money eating out because I can’t use the stove anymore. It smoked very bad when a tried to turn the oven on because of the cotton and droppings from the mice at the bottom. About two months ago I had caught E. Coli which is very rare unsure if it had something to do with cooking in own home! I have reached out to the rental office for months for them to tell me they have no recollection of my complaints and all mgmt have been turned over. I am not sure what have been going on the last few months but they don’t seem to care about the tenant at all and I have been here over three years! I want to be transferred to another apt ASAP with no fee! I want to be reimbursed for the days I missed work for no one to show up. I want to be reimbursed for all the fast food I had to buy. I want all the appliances in the kitchen replaced! I want someone to come and stop saying they will! I went in person to rental office because I was fed up for them to tell me it’s mostly new staff although they’re still familiar faces there and I seen them personally put a ticket in last week for several things around the apt and mainly replacement of stove, no one never showed up! This is unfair and very disgusting to have to go through this. I’m now afraid to be in my own kitchen! Please help, I don’t know what else to do!!!

    Ross Management Services is NOT a BBB Accredited Business.

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