Complaints

This profile includes complaints for Royal Farms (Corporate Office)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Royal Farms (Corporate Office) has 27 locations, listed below.

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• 

  Royal Farms (Corporate Office)

  3601 Potee St Brooklyn, MD 21225

• 

  Royal Farms (Corporate Office)

  1199 E Pulaski Hwy Elkton, MD 21921-6307

• 

  Royal Farms (Corporate Office)

  12826 Ocean Gtwy Ocean City, MD 21842-9548

• 

  Royal Farms (Corporate Office)

  630 Edgewood Rd Edgewood, MD 21040

• 

  Royal Farms (Corporate Office)

  7900 Royalty Way Salisbury, MD 21801

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second time stopped at Royal Farms right before going to work walked all the way up here like 10 or 15 minutes from my house to meet my coworker to get a ride got a coffee ask for some cigarettes and some snacks then after ringing it up I was told I could not use the cash I had or if I did I had to have exact amount of money to the penny or I could not by my stuff I don't understand how a store does not have change they have no one dollar bills or Change the girl in front of me the guy the register said he had to give her all his quarters for change so again I had to leave with buying nothing except cigarettes because he can't exactly $20.51 and He wasn't even going to let me get the cigarettes because I didn't have the $.51 so I had another customer gave me the $.51 And I've made this complaint several times this place is filthy there is trash everywhere out front there's trash all over the floor inside the coffee machines three of them don't work because it says need to be cleaned do you have a choice of three coffees out of the 12 you offer so I couldn't get the girl at work the French vanilla coffee she wanted Because the machines weren't working because it said ground need to be emptied and one said something about cleaning and the other one said cleaning also

  Business Response

  Date: 12/29/2022

  Business Response /* (1000, 5, 2022/12/13) */
  Hi Brandon,
  
  Thank you for submitting this information! Can you please let us know the address of the location you visited so we can have a District Leader reach out directly?
  
  Thank you,
  
  Royal Farms Support Team

• Initial Complaint

  Date:11/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They accuse me of stealing and was wrong again. Then your employees blew a kiss at me highly in professional I was with my two younger children, one and three stopping in to get them a slushy. I appreciate you looking into this matter.
  

  Business Response

  Date: 01/03/2023

  Business Response /* (1000, 7, 2022/12/15) */
  Hi Kirk,
  
  Can you please let us know which location that you visited as well as the date and time? We will have a member of our management team reach out.
  
  Thank you,
  
  Royal Farms Support Team

• Initial Complaint

  Date:11/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 5th at around 7pm my husband bought 2 chicken dinners. Once home we started eating and realized the chicken we bit into had a really foul smell. Which I had already ate 2 pieces and my husband also 2. Later that night I got extremely sick with food poisoning. I was sick for a week. I filed a complaint with royal farms. A store manager contacted me told me they would replace the chicken and refund the credit card my husband used to come to a different store. Once at the other store the manager got really nasty yelling at me and told me to go to the store that gave me food poisoning for the chicken and refund. Well at that store the manager refuses to refund any of the money and told me not to come back to their store
  

  Business Response

  Date: 12/19/2022

  Business Response /* (1000, 30, 2022/11/29) */
  RE: BBB Complaint Case# ******** (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXX)
  External
  Inbox
  
  ********* *****
  8:25 AM (19 minutes ago)
  to me, ******
  
  Good morning
  
  I just spoke with this customer. I am forwarding to the District Leader to handle.
  
  
  
  
  
  ********* ** *****
  
  
  Consumer Response /* (2000, 32, 2022/11/29) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  They reached out and are willing to give full refund and give fresh chicken dinners

• Initial Complaint

  Date:11/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the royal farms app to purchase food at the Millersville restaurant. The restaurant called me and said they didn't have the ingredients to make my meal. I already paid for the meal and they said they didn't know how to cancel the order on their end. I was told they would try and figure it out and call me back. They never called back. Also, they said I wouldn't be charged because there was nothing to pick up. I was charged and didn't even pick up any food.
  
  I put in 2 request on the royal farms website to be contacted and have heard nothing from them. I want my money back!
  

  Business Response

  Date: 12/21/2022

  Business Response /* (1000, 7, 2022/11/22) */
  Hi Dave,
  
  Our apologies for the inconvenience here! Could you please provide your order number?
  
  Thank you,
  
  Royal Farms Support Team
  
  
  Consumer Response /* (3000, 9, 2022/11/23) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  My order number was XXXXXXXXXXXXXXXXX
  
  
  Business Response /* (4000, 11, 2022/11/28) */
  Thank you Dave. We processed the refund request and you should see it back on your account within 5-7 business days. Our apologies for the inconvenience.

• Initial Complaint

  Date:11/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom this may concern:
  I purchased 5 fried chicken tenders, fries, lg coke, and Bisquit. I then shared this meal with my daughter about 15 minutes later. The chicken was cold, rubbery, and tasted off. I didn't put two together but kept eating. Within hours felt off and went to bed to feel sick to my stomach (like a tornado in my stomach). My daughter threw up alot too and sure she had the same experiences but unable to talk to her as she is 2.5 years old. So, for the next 24 hours after purchase i was unable to eat anything (I ate crackers and soup the following day). 48 hours later we were Ok and recovering.
  
  The issues were that we both got seriously ill from the food, I waited approximately 20 minutes for cold food that was crammed into a small container for a " family size", and with about 5 fries. I felt shorted! The girl gave me an extra drink for my wait and apologized. She looked overwhelmed and served me cold food. Not cool!
  
  Now the food poisoning. I cannot in good conscience purchase chicken from you again. The surrounding stores on that rd both on rt 40 and near i95 are an issue and why I moved to going to the i95 location this last time.
  
  I truly want to know what you will do to restore my confidence that my family want to have violent throwing up, stomach issues, and missed work/daycare on last Friday.
  
  Thank you,
  Gary

  Business Response

  Date: 11/08/2022

  Business Response /* (1000, 5, 2022/11/08) */
  Hi ****,
  
  Please share the exact store location along with the date and the time that you visited us. Did you happen to notify the store yet in any other format or is the Better Business Bureau the first place you went to share the experience? This answer will help us address next steps to address your comments!
  
  Thank you,
  
  Royal Farms Support Team
  
  
  Consumer Response /* (3000, 6, 2022/11/09) */
  From BBB.. Please see attached receipt that was submitted with complaint
  
  
  Business Response /* (1000, 36, 2022/12/15) */
  Hi ****,
  
  We wanted to follow up on this incident. Were you able to speak to the store regarding your experience?
  
  Thank you,
  
  Royal Farms Support Team
  
  
  Consumer Response /* (3000, 38, 2022/12/15) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Hello,
  I did take it upon myself to settle this locally too. I went back to the store about 3 weeks ago and left my information with a young lady (told me she was an assistant manager). She took my statement and I explained that I had an open case on BBB. She said, " we need to review the video, speak to my manager, and we will call you back". She explained the video tells you food temps, who served it, etc....
  
  I never received a call back and I have wasted alot of time/effort into this manner.
  
  Thank you,
  
  ****
  
  
  Business Response /* (4000, 40, 2022/12/16) */
  Hi ****,
  
  We spoke to the store team and very much apologize that they did not call you back. Our management team is reviewing this case with them directly. We would love to send you a gift card to cover you original meal plus some additional for the delay. Is the address above the address you would like us to send the gift card to?
  
  Thank you,
  
  Royal Farms Support Team
  
  
  Consumer Response /* (2000, 42, 2022/12/19) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Hello,
  Yes, I am good with the internal correction(s). I couldn't see if my address was correct. My name& address again is: **** **********, *** ******** **** North East, *** XXXXX
  
  V/r,
  ****
  
  Business Response /* (1000, 51, 2023/01/13) */
  Hi ****,
  
  We sent a gift card out to you a few weeks ago so you should have received it!
  
  Thank you,
  
  Royal Farms Support Team
  
  
  Consumer Response /* (3000, 53, 2023/01/17) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Hello, I never received it. Can you provide tracking information?
  
  
  Business Response /* (4000, 55, 2023/01/18) */
  Hi ****,
  
  We are mailing the card out again. Your gift card number is XXXXXXXXXXXXXXXXXXX. Please be on the look out in the mail!
  
  Thank you,
  
  Royal Farms Support Team
  
  
  Consumer Response /* (4200, 57, 2023/01/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Hello again, originally you stated on 12/16: "We would love to send you a gift card to cover you original meal plus some additional for the delay."
  
  Does this still include the "additional for the delay", because I wasn't sure if you still are including that. Also, I still never received any previously sent item(s).
  
  Thank you,
  ****
  
  
  Business Response /* (4000, 59, 2023/01/23) */
  Hi ****,
  
  The gift card is for $50 so it does include additional for the delay! We understand you did not receive the first gift card originally in the mail so we sent out another one on Friday. It should be arriving any day now, please let us know if that is not the case.
  
  Thank you,
  
  Royal Farms Support Team
  
  
  Consumer Response /* (2000, 61, 2023/01/24) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Good Afternoon,
  I received your gift shipped on the 1-18. I hope everything improved and wish you all well. If the previous card comes i will return to sender.
  
  V/r,
  ****

• Initial Complaint

  Date:11/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past several months we have had multiple fraudulent ATM transactions from a Royal Farms ************ or ********, ** on our personal checking account. It was happening so frequently we changed banks thinking it was poor security. However, we just received new Debit cards from our new bank, went to Royal Farms in ********, ** and used our new Debit card for the transaction. Within hours, there were 2 ATM transactions at the ******** Royal Farms that we did not make. I am now certain that the fraudulent activity is taking place by a Royal Farms employee or someone closely associated with Royal Farms Nelsonia or ********. I would like for ATM video footage to be reviewed to determine who is doing this and put a stop to it. All card machines need to be checked for skimmers.

  Business Response

  Date: 12/06/2022

  Hello ******,
  
  We are sending this case to our Loss Prevention team to investigate. They will follow up once they have additional information to share.
  
  Thank you,
  
  Royal Farms Store Team

  Business Response

  Date: 01/13/2023

  Hi ******,
  
  We wanted to follow up to see if you had been able to connect with a member of our team. Please let us know if this is not the case.
  
  Thank you,
  
  Royal Farms Support Team

• Initial Complaint

  Date:11/02/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for lunch some of was supposed to be free with the rewards. But it didn't give me the rewards so I told the clerk to cancel it. She did and gave a receipt for the refund. But they never credited my account. This was October 18th now 2 weeks later nothing. I sent a complaint on their website twice and no response. The order was canceled and I'm still outthe money it was $33.82

  Customer Answer

  Date: 11/04/2022

  October 18th
  Last four numbers are ****

  Customer Answer

  Date: 11/04/2022

  (The consumer indicated he/she ACCEPTED the response from the business.)
  8794

  Business Response

  Date: 11/04/2022

  Hi ******,
  
  Can you please give us the last four digits of the card that you used to pay and then the store location and date that you visited so we can find the transaction?
  
  Thank you,
  
  Royal Farms Support Team

  Customer Answer

  Date: 11/05/2022

  Location was ************ **

  Business Response

  Date: 11/08/2022

  Hi ******,
  
  What are the last four digits of the card you used to pay? To confirm, you did not take the items from the store, you left without them?
  
  Thank you,
  
  Royal Farms Support Team

  Customer Answer

  Date: 11/09/2022

  The rewards was for 8 chicken tenders for free. I couldn't find it on the menu so the clerk said to add 8 individual pieces. But at checkout it didn't accept the rewards. And the total was *****. There is no way I would pay that much for them. Your chicken is good but not that good at those prices. I only get your chicken with the rewards. Never pay those prices. I am retired and live on a fixed income
  

  Customer Answer

  Date: 11/09/2022

  ***Document Attached***
  
  See Attachment/File: 20221109_215140.jpg

  Customer Answer

  Date: 11/09/2022

  I also have a receipt for the refund

  Customer Answer

  Date: 11/09/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I gave it to you 2 times before. Last 4 numbers are 8794
  

  Business Response

  Date: 11/23/2022

  Hi,
  
  We processed your refund and will remove the 400 points from your account! If you visit the Rewards menu on the **************** Screens you will see all of the items you can redeem with your Rewards. That will make is a lot easier next time you visit to choose an item that is on the menu!
  
  Thank you,
  
  Royal Farms Support Team

  Customer Answer

  Date: 11/25/2022

  (The consumer indicated he/she ACCEPTED the response from the business.)
  I accept the refund. But I don't understand why they will deduct 400 points for something I didn't buy. I would like to know what their reasons are for it.But if that is what it takes to get my money from them so be it. First they try to steal my money and now they steal rewards points. Royal Farms have lost a customer for ever.

  Business Response

  Date: 11/28/2022

  Hi ************************** apologies for the confusion here, but we were under the impression you did receive the chicken but wanted to pay with points not your card. To confirm, you did pay with your card but did not bring the chicken? We would like to make this situation right.
  
  Thank you,
  
  Royal Farms Support Team

  Customer Answer

  Date: 11/28/2022

  (The consumer indicated he/she ACCEPTED the response from the business.)
  I canceled the order and told the clerk I wanted a refund. No I didn't get the chicken

  Business Response

  Date: 11/29/2022

  Hi ******,
  
  Yes, we issued the refund to your bank account last week. Do you see it on your account yet?
  
  Thank you,
  
  Royal Farms Support Team

  Business Response

  Date: 11/29/2022

  Hi ******,
  
  Thank you for clarifying and our apologies for the misunderstanding. We have added the 400 points back to your account!
  
  Thank you,
  
  Royal Farms Support Team

  Customer Answer

  Date: 11/29/2022

  ***Document Attached***
  When I asked the clerk for a refund I also asked for a copy of the receipt. So the refund should have gone through. Here is a copy of the receipt again. Look at it and it says REFUND on it
  See Attachment/File: 20221109_215140.jpg

  Customer Answer

  Date: 11/30/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Have not received it yet

  Business Response

  Date: 12/12/2022

  Hi ************************** apologies for the delay here. We checked with our payment processor and there might have been an issue because the transaction was processed through EBT. We have followed up and are hopeful we will get an answer shortly.
  
  Thank you,
  
  Royal Farms Support Team

  Customer Answer

  Date: 12/14/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  It was not an EBT card. It was my bank **** debit card

  Customer Answer

  Date: 12/21/2022

  If they can't refund the money to my bank card. Then why don't they just send me a check

  Customer Answer

  Date: 01/07/2023

  It's been over 2 months and still no refund. Are they ever going to refund my money.

  Business Response

  Date: 01/13/2023

  Hi ******,
  
  We understand your frustration and apologize for the delay. We are handling this with our payment processor who is the one to process the refund. We have followed up with them again and will report back!
  
  Thank you,
  
  ******

  Customer Answer

  Date: 01/17/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  This is BS. I had refunds before from other businesses and it never took them this long to refund money.

  Business Response

  Date: 01/18/2023

  Hi *************************** credit card processing company let us know you should see it refunded back to your account by tomorrow. Please let us know if that is not the case. Thank you for your patience!
  
  Thank you,
  
  Royal Farms Support Team

  Business Response

  Date: 01/20/2023

  Hi ************************** payment card processor, FiServ, said that there is a chargeback on this transaction so they are unable to process the refund. We are checking to see if there is anyway they can just add $27 to your account but are unsure if they will be able to process. If its not possible, would you be open to receiving a gift card from us instead?
  
  We can also issue a check, but will need you to submit a W9 to us if you would like to go that route. Please let us know what is would work best and we will address ASAP!
  
  Thank you,
  
  Royal Farms Support Team

  Customer Answer

  Date: 01/23/2023

  It's Monday and still no refund.

  Customer Answer

  Date: 01/24/2023

  (The consumer indicated he/she ACCEPTED the response from the business.)
  
  First thing the total refund is $33.82. I'll accept a check. Where and who do I send the W9 form to?

  Customer Answer

  Date: 01/24/2023

  Instead of the check I decided to accept the gift card for my refund of $33.82

  Business Response

  Date: 01/25/2023

  Hi ******,
  
  We just heard back from FiServ again and sincerely apologize for this confusion. Please see their response below, they said the reversal back to your bank for the amount was processed on 11/18. I asked that someone reach out to you to discuss if you do not see the reversal on your account. They also advised that you contact your bank if you do not see it.
  
  "Royal Farms was notified of the chargeback on 10/31 with a due date to respond by 11/18/2022. Someone at Royal Farms responded to the chargeback by using *************** tool in Business Track on 11/15/2022. This response of acknowledging the chargeback prompted the reversal of the transaction and credit to the cardholder. The reversal action was processed on 11/18/2022."
  
  Thank you,
  
  Royal Farms Support Team

  Customer Answer

  Date: 01/26/2023

  If I had received a refund on 11/18 I would not have wasted my time the last 2 months trying to get my money back. I don't take anything that isn't owed to me. But this is owed to me

  Customer Answer

  Date: 01/26/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  I just called my bank and they said that there was no refund credited to my account on 11/18 or any date. They have the original charge on 10/18 but no refund. They told me to let you know.

  Business Response

  Date: 02/21/2023

  Hi Robert,

  We are going to be mailing you a check for $33.82. Please expect this check in the mail within the next week or so and please let us know if you do not receive it. 

  Thank you,

  Royal Farms Support Team

  Customer Answer

  Date: 02/25/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18935460, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Robert Yarnell

• Initial Complaint

  Date:10/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/26/22 I used the royal farms lottery machine and purchased a power ball ticket. I put a twenty dollar bill in and thought I hit print voucher. Cuz I hit the button. It printed my ticket and what I thought was my voucher for the remaining 18 dollars. I came back This morning 10/28/22, to cash in my voucher and the ticket I had gotten from the machine was not the voucher and my voucher never even printed. So who ever used it next got my 18 dollars. All I want is my 18 dollars back and the lady at the register wouldn't give it to me and neither did the store manager. So all of want from you is my 18 dollars back! It's not my fault the machine didn't work right and now I'm out of my 28 dollars

  Business Response

  Date: 11/15/2022

  Business Response /* (1000, 5, 2022/11/01) */
  Hi Kyle,
  
  Which location did you visit?
  
  Thank you,
  
  Royal Farms Support Team

• Initial Complaint

  Date:10/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put 20 dollars on pump 7 and they put the money on pump 3, someone pumped my gas. I have uploaded the man's tag number and vehicle. The store was very rude and would not give me the managers information. She stated there was no manager.
  

  Business Response

  Date: 01/05/2023

  Business Response /* (1000, 57, 2022/12/20) */
  Hi Valisa,
  
  Can you please give us the store location that you visited so we can have our team review? Apologies for the delay!
  
  Thank you,
  
  Royal Farms Support Team

• Initial Complaint

  Date:10/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came into **** N Forest Park **** ********** ** XXXXX Sunday morning and got chicken that shouldn't have been served. I did two contact forms for someone to reach out to me to get my refund that I deserve, and I haven't received a call. This is absurd that I haven't had anyone reach out to me yet

  Business Response

  Date: 11/08/2022

  Business Response /* (1000, 5, 2022/10/28) */
  Thank you Darquell. We apologize that no one has reached out to you yet. A District Leader will be in contact with you very soon.
  
  Thank you,
  
  Royal Farms Support Team
  
  
  Consumer Response /* (2000, 7, 2022/10/31) */
  (The consumer indicated he/she ACCEPTED the response from the business.)