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Business Profile

Insulation Contractors

Ecorzone Green House Gas Reduction LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 15, 2025, EcorZone's man **** while estimating insulation in the attic fell through the ceiling of one bedroom. Luckily no one injured. **** contacted ***** **** **** owner. **** said the owner would contact me. The next day I spoke with *****, and he would get someone to repair damage. Photos of damage were sent to *****, for estimates. That did not workout as planned, so, after ten days with no results I took over.1/27/25, I started to look for local contractors to make repairs and estimates, while keeping ***** informed. Getting busy contractors to do repairs is another problem. 5/9/25, and 5/15/25, I sent a text to *****, requesting $1,300.00 for repairs, with copy of invoice and W-9. The payment request was followed up with a phone call and voicemail. I June 2, 2025, This is long overdue and no response, no payment from ***** **** or EcorZone.

    Business Response

    Date: 06/15/2025

    We appreciate the opportunity to respond to this complaint.

    On January 15, 2025, while providing an insulation estimate, our contractor accidentally caused damage to the customers ceiling. We immediately acknowledged the incident and took responsibility. The next day, management, spoke directly with the customer to discuss how we could resolve the issue.

    Initially, we intended to coordinate and cover the repairs directly. However, the customer declined to use our recommended contractor and instead chose to find and manage their own contractor. While we respected the customers decision, its important to note that we had no control over the customers contractors availability or timeline in completing the work.

    On May 13, 2025, we received notice from the customer (*****) that the work had finally been completed. On May 15, 2025, we informed the customer (*****) that we would require both an invoice and a completed W-9 from the contractor who performed the repairs before issuing reimbursement. These documents were provided on May 29, 2025.

    Just four days later (2 business days), on June 2, 2025, the customer filed a complaint with the ********************, stating there had been no payment or response. This did not allow adequate time for standard processing and mailing of payment.

    Despite this, we processed the reimbursement promptly. A check in the amount of $1,300 was mailed to the customer on June 9, 2025.

    To summarize:

    We accepted responsibility for the damage.
    The customer opted to use their own contractor.
    We promptly provided instructions for reimbursement once the work was complete.
    The necessary documents were received on 5/29/2025.
    Payment was mailed on 6/9/2025.

    We believe we acted in good faith and within a reasonable timeframe once the required documentation was provided. We regret any frustration the customer experienced but maintain that the delay was not due to negligence or inaction on our part.

    Sincerely,

    Management


  • Initial Complaint

    Date:08/29/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    0n /14/24 Ipurchased a ******** attic solar fan from the company. there representive stated at a demo that the fan will keep your attic no more than 15 degrees hotter than outside temp.i have had the temp at over 25 degrees above outside temp after i made numorus calls to the company about the issue they sent a man out he took the temp himself and said the reason is the fan is for 1200 square feet and my attic is a little over that i told him they sent a man out here and he said i only needed 1 fan if they would have told me i needed 2 fan s i would have said no and not buy the fan .after the man came he called me several days later and stated that the company now wants to give me a gable fan and i have to pay to have it installed everything is documented with a man at company named omari b*** he is the senior product specialist thats the man that came to my house and take the temp. his number is cell 1 410 *** **** again the product did not do what they guranteed

    Business Response

    Date: 09/25/2024

    Per the conclusion of our investigation. It was explained, as advertised, that (1) of our solar powered attic fans is designed to treat 1,000 - 1,200 square feet of attic space and designed to keep the attic space to within 15 degrees of the outdoor temperature. It was confirmed, per a sight visit to the customers home, that the attic space being treated was larger than the square footage that (1) of our fans is designed to handle. The (1) existing fan was maintaining 19 degrees of the outdoor temperature at the time of the site visit. The customer was advised that we professionally recommend having a 2nd fan installed in order to ventilate the attic space properly and to keep the temperatures in the attic space within the stated 15 degree range advertised . The customer was offered an additional fan at no additional cost to the customer with the understanding that they would be responsible for having the fan installed. We felt this was a reasonable solution to resolving the customers concerns amicably. The customer was presented with a settlement agreement on September 4, 2024 spelling out the terms of our offer. The customer has yet to respond to our offer. The customer is encouraged to contact our office to discuss this matter further. Unfortunately, the fan is not a returnable product at this point in time as the right to rescind has expired and the fan has been installed as of 2/14/2024.

    Customer Answer

    Date: 09/25/2024

    I was never told I needed 2 fans the man that came over was Chaz b***** and he stated that I only needed 1 fan if I was told when they came to measure it that I needed 2 fans I would never have signed the original contract I would have said no 

    Customer Answer

    Date: 09/25/2024

    I was never told I needed 2 fans the man that came over was Chaz b***** and he stated that I only needed 1 fan if I was told when they came to measure it that I needed 2 fans I would never have signed the original contract I would have said no 

    Business Response

    Date: 09/27/2024

    Per the conclusion of our investigation. It was explained, as advertised, that (1) of our solar powered attic fans is designed to treat 1,000 - 1,200 square feet of attic space and designed to keep the attic space to within 15 degrees of the outdoor temperature. It was confirmed, per a sight visit to the customers home, that the attic space being treated was larger than the square footage that (1) of our fans is designed to handle. The (1) existing fan was maintaining 19 degrees of the outdoor temperature at the time of the site visit. The customer was advised that we professionally recommend having a 2nd fan installed in order to ventilate the attic space properly and to keep the temperatures in the attic space within the stated 15 degree range advertised . The customer was offered an additional fan at no additional cost to the customer with the understanding that they would be responsible for having the fan installed. We felt this was a reasonable solution to resolving the customers concerns amicably. The customer was presented with a settlement agreement on September 4, 2024 spelling out the terms of our offer. The customer has yet to respond to our offer. The customer is encouraged to contact our office to discuss this matter further. Unfortunately, the fan is not a returnable product at this point in time as the right to rescind has expired and the fan has been installed as of 2/14/2024.

    Customer Answer

    Date: 09/30/2024



    Complaint: ********



    I am rejecting this response because:

    As they admitted again the 1 fan is not big enough to do the whole attic even though as I stated previously they sent there man to measure before any installation was done and he said 1 fan never did he say I needed 2 fans if that would have been the case I never would have gotten the fan they made the false claims and missrepensation of their product and should be liable for it that is why I want my money back 

    Sincerely,



    **** ******

    Customer Answer

    Date: 10/04/2024

    they have admitted that 1 fan is not enough to work properly when they say that when they made a 2nd site visit to my house that 1 fan is not enough .But when chaz B***** there first guy to come to my house measured it and said 1 fan is  all I need. as I have stated earlier if I was told on the first visit to my house that I would need 2 fans I would not have gotten the 1 fan .The company has admitted that the fan is not doing what they advertised it will do .first they offered me a gable fan for free and I pay for insulation  .Then they sent me a new contract stating they would pay for having it installed .That's  admitting that the product did not do as advertised I do not want another hole in my roof and take a chance of the 2nd one not doing what they say .now I have a fan that doe's  not do what they said it will do and I have to buy a electric attic fan and pay for someone to install it .I originally had a electric fan in my attic that worked fine .They told me that there fan would work better than my electric fan . 

    Customer Answer

    Date: 10/10/2024

    I have read the companies final response and do not agree with therefore I want to go to arbitration they have admitted that the fan does not do as advertised there is nothing more I can do to prove my case all of my responses explain in detail how the fan has failed to do as advertised

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