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Complaints

This profile includes complaints for Forbright Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Forbright Bank has 8 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/15/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, i've paid a bill off and the company has yet to update my credit report and to answer my calls, or emails. I've sent a letter in the mail as well. I've since tried calling their number and now the number rings disconnected.

      Business Response

      Date: 05/12/2025

      Attached Response Provided. This consumer is not a *************** customer. Consumer must reach out to ********************** (originally Congressional Bank) as that is the bank that originated this loan with Grain.

      Business Response

      Date: 05/27/2025

      Dear BBB Dispute Resolution Team,

      We are in receipt of Ms. ******* complaint submitted to the BBB and we appreciate the opportunity to investigate and respond.  **************** is of the utmost importance to us, and we take customer concerns very seriously.   

      We have completed our review of Ms. ******* complaint and communicated the results of our investigation directly to Ms. ****** as it relates to the credit reporting for her loan.   Additionally, Ms. ****** states in her complaint that she has had difficulty contacting the company and the phone number rings disconnected.  We believe Ms. ****** may have been attempting to contact another company previously associated with her loan as our records indicate that Ms. ****** has been in contact with our **************** team and our **************** telephone number remains active. 

      We regret any inconvenience this may have caused ****************************** has any further questions or concerns, she is welcome to contact us directly at ************** and we would be happy to assist.



      Sincerely,
      Technology Enabled Lending Group
      Forbright Bank
    • Initial Complaint

      Date:02/13/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 9 month ** number ********** in the amount of $24,200 on May 8, 2024 from Forbright Bank . This ** matured February 8, 2025. I have repeatedly requested the matured funds to be ACHd back to the original funding account on Fefruary 7, 2024 and again February 10, and 12, 2024. The third and most recent time I called Forbright Bank requesting my matured ** funds the customer service representative once again indicated to me that a DocuSign form would be sent to the email address on file.none never has been received by me. This is the third time I have been told a DocuSign form would be sent to my email to properly transfer my matured ** funds however no such document has ever been received by me. I logged into the Forbright Banking site and they report my matured ** has been reinvested in spite of my requests which fall during the 10 day ***** ******* M and not honoring the 10 day ***** ****** for customers to make arrangements for further use of their matured funds.I initiated getting my matured ** funds ACH transferred with repeated followup queries to my initial funding account all during the 10 ***** ****** Forbright Bank affords customers to decide and make arrangements for their matured ** funds. I funded the ** using my *********** savings account.May, ******************************** good standing.Forbright Bank customer service indicates each time I call to request transfer to my funding account as per ********************** policy yet they claim to send the DocuSign withdrawal form yet none has been received to me to date so I can properly transfer my matured ** funds. Furthermore , Forbright Bank has reinvested my mature ** funds within the 10 day ***** *******I see if I ever get my money I will incur the unethically placed early withdrawal penalty. I saw it is unethical because the *************************************************************** a Forbright ** account unfairly.

      Business Response

      Date: 03/24/2025

      Dear BBB Dispute Resolution Team,

      We are in receipt of Mr. ***** complaint submitted to the BBB and appreciate the opportunity to investigate and respond.  **************** is of the utmost importance to us, and we take customer concerns very seriously. 

      Our records indicate that **************** worked directly with Mr. ***** to address his concerns and resolve this matter.  However,we regret any inconvenience this may have caused Mr. ****** and we appreciate the time he took to provide us with his feedback.

      If Mr. ***** has any further questions or concerns, he is welcome to contact us directly at ************** and we would be happy to assist.




      Sincerely,
      ****************
      **********************
    • Initial Complaint

      Date:01/15/2025

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/9/2025,I requested a transfer of fund to an external account. The external account that I was requesting the amount to be transferred to is linked to Forbright Bank and is the account I used to initially used to fund the opening of the Forbright account. 1/10/2025, I received a called from a Forbright representative stating that I needed to provide them with additional information (a bank statement from the external bank account). I communicated declined. The other option they offered was to called the bank with me on 3 way, which we attempted but ****** could not get through. I then told her I wanted to close the account and mail a check since they refused to transfer the money to the account that is already verified and attached to the Forbright account. The representative named ****** stated she would close the account and send a check which would take 7-10 business days. A short time later, another representative from Forbright called, the conversation was the same that I had with ******- either transfer my money to the account that is linked to the account or send a check to the mailing address on file. She said without verification she could not transfer the funds to the bank and that she could not send me a check as ****** stated and that she would give me a call back later that day (Friday 1/10/2025) with resolution, but as of today, 1/15/2025, I have not heard back from her or anyone at Forbright. On 1/14/2025, I attempted to transfer all of the funds from Forbright to the external account that is attached to that account and Frorbright cancelled the transaction. I opened the account in November and at this point, want my money returned to me and the account to be closed.

      Business Response

      Date: 01/27/2025

      Hi ********, thank you for sharing your experience with Forbright Bank. This is certainly not what we like to hear nor is it a reflection of the customer service we strive to provide. While we aim to have transfers completed in a 3 to 5 business days there can be internal and external factors that may cause a delay.

      The safety and security of your account is of the utmost importance and each transaction is individually reviewed prior to its completion. Please note at times we may require additional documentation as well. We apologize that you received conflicting information from our team and would love the opportunity to ensure your questions and concerns are addressed appropriately. Our team will be reaching out to you via the contact details we have on file. 

      We value your feedback immensely, please rest assured we have shared this with our team to improve the experience moving forward. That being said, we sincerely apologize for the inconvenience this created for you.  If you still require assistance or wish to provide further feedback please do not hesitate to reach out to us directly at **************, Monday through Friday, any time between 8 AM to 8 PM ET with the exception of holidays. or send us an email  at ****************************************** and via our website here .********************************************************. Thank you for being a valued member of Forbright, we look forward to speaking with you soon.

      Customer Answer

      Date: 01/29/2025

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 22813408

      I am rejecting this response because: ********* was not seeking to address the issue. I later found that I was not the only person who experienced this issue (based on online reviews that outlined the exact same challenges I was having) with this bank and that their  response is a standard response. I was able to find my own resolution, without the assistance of the bank, and no longer do business with them. I do believe that the public should be made aware of how this bank refused to release my money until I used alternative measures. 

      Additionally, although I reject their response, I am not seeking to engage with them as I was able to withdraw my money from their institution and disconnect from them. Please know that I appreciate the assistance the BBB provided in trying to resolve this matter. 


      Regards,

      ******** ***








    • Initial Complaint

      Date:10/25/2024

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a high yield savings account with ********************** about 6 weeks ago and set up external account access to my cross ********** and ******* ****** checking accounts. I then electronically transferred money from **************** into my Forbright account. Both accounts showed as verified external accounts when logging in to my Forbright account. I then requested a transfer electronically via the Forbright app to my ******* ****** checking account and when I noticed the funds had not been transferred after several days, I then went into the Forbright app only to fund out my transfer request was cancelled without any notification or reason. I then initiated another transfer and the same thing happened. I then emailed Forbright and was told I needed to send proof that I owned the cross River account by sending a statement, which I did. Forbright then said I also need to provide proof of my ******* ****** account for verification, which I did. Then they came back again and said I needed to provide an October statement of my cross River back account to show proof of transfers but since it is still October, I don't have a statement yet to share. The bank won't even let me close my account when I requested this because I need to have a zero balance and they won't let me access my funds to get them out of the bank. I have called the bank twice as well in addition to multiple emails and this has been unresolved for 4 business days. I don't know what what to do to get this resolved so I'm involving the BBB

      Customer Answer

      Date: 11/14/2024

      This can be closed, I was able to get a response from the bank and resolve the issues 

      Business Response

      Date: 11/27/2024

      Dear BBB Dispute Resolution Team,

      We are in receipt of Ms. ***** complaint submitted through the BBB and appreciate the opportunity to investigate and respond and we apologize if the Bank did not exceed expectations. 

      Upon investigation of Ms. ***** complaint, we have determined that her desired resolution has been addressed.  We have sent a written response directly to Ms. **** to confirm this and we welcome her to consider banking with us in the future.   If Ms. **** has any further questions or concerns, she is welcome to contact us directly at ************** and we would be happy to assist.

      Sincerely,
      Digital Banking Operations
      Forbright Bank
    • Initial Complaint

      Date:10/12/2024

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/31/24, my credit account was transferred from ********************** (Grain) to Forbright Bank (Forbright), the originator of my line of credit. To allow for a smooth transition, no payments were due for several months. Once payments resumed, I made the following payments:7/25/24 - $187.24 8/15/24 - $120.80 8/16/24 - $60.40 9/13/24 - $60.40 9/26/24 - $105.51 10/12/24 - $202.98 Despite consistently making on-time payments and paying more than the monthly amount due, Forbright Bank has refused to report all my payments to the Credit Bureaus. I have made numerous attempts to contact them via phone calls and emails to request confirmation that they are reporting my payments to all three credit bureaus, but they have repeatedly refused to do so. This is unacceptable. ****************, the company that previously handled my account, would report my payments. I demand that Forbright Bank reports every payment made to the Credit Bureaus and sends me confirmation. Why are my payments not being reported? Forbright Bank's loan department has not responded to my concerns, and this lack of communication is unacceptable. I need to know what specific steps are needed for Forbright Bank to start reporting my payments. If necessary, I am willing to involve a third party to facilitate Forbright Bank reporting my payments to the Credit Bureaus. This situation needs to be resolved promptly and effectively.

      Business Response

      Date: 11/04/2024

      Dear BBB Dispute Resolution Team,

      We are in receipt of Ms. ******* complaint submitted to the BBB and appreciate the opportunity to investigate and respond.  **************** is of the utmost importance to us, and we take customer concerns very seriously. 

      Results of our investigation determined the events leading up to the complaint and that Ms.******* desired resolution has been addressed. However, we regret any inconvenience this matter may have caused ********** and we are appreciative of her feedback.  We have reached out directly to Ms. ****** to communicate results of our investigation in more detail.  ************* has any further questions or concerns, she is welcome to contact us directly at ************** and we would be happy to assist.


      Sincerely,
      Technology Enabled Lending Group
      Forbright Bank

      Customer Answer

      Date: 11/08/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** ******

    • Initial Complaint

      Date:09/27/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 CDs from Forbright in 9/23. They both matured 9/28/24. I have been unable to access my online account nor get through to their customer service in spite of several attempts. I tried forgot login ID but the numbers that came back did not match my phone #. I have called 5 times; 4 of the 5 times, I've selected their option to keep my place in line & receive a callback. I have never been called back. 1 time I just waited but still never got through. I want to cash out both accounts & have my money returned to the account from which I funded these 2 accounts.

      Business Response

      Date: 10/25/2024

      Dear BBB Dispute Resolution Team,

      We are in receipt of ***** Foleys complaint submitted to the BBB and appreciate the opportunity to investigate and respond.  **************** is of the utmost importance to us, and we take customer concerns very seriously. 

      Results of our investigation determined that the complainants desired resolution has been addressed; however, we regret any inconvenience this matter may have caused the complainant, and we are appreciative of their feedback.  We have sent a written letter directly in response to the complainant to communicate results of our investigation in more detail.  If ***** ***** has any further questions or concerns, they are welcome to contact us directly at ************ and we would be happy to assist.


      Sincerely,
      Customer Service
      **********************
    • Initial Complaint

      Date:08/27/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I created a savings account and deposited $5,000 but when I realized that I could not have a checking account with this account then I chose to transfer it to my other bank account so I could close the account. The first withdrawal was supposed to be completed on 08/06/2024 but Forbright cancelled it. I attempted to transfer my money again, and it was transferred on 08/14/2024. However, on 08/15/2024 Forbright took it upon themselves to reverse the transfer and disable my online bank account. I called the bank to try to recover my online account. I was told by the representative that my account was disabled because it was being investigated for fraud. She said it was out of her hands and that she could not get into contact with the department that was investigating. I asked her how I could get in contact with them. She said I could not and that they would contact them.Throughout this entire ordeal, the bank has not attempted to get in contact with me once. My money is being held hostage, They are pretty much stealing from a nursing student.

      Business Response

      Date: 09/24/2024

      Dear BBB Dispute Resolution Team,

      We are in receipt of Ms. ******** complaint submitted to the BBB and appreciate the opportunity to investigate and respond.  **************** is of the utmost importance to us, and we take customer concerns very seriously. 

      We have identified the events leading up to Ms. ******** complaint and confirmed Ms. ******** desired resolution of this matter has been addressed.  We will be reaching out to Ms. ******* directly as it relates to her complaint. 

      We regret any inconvenience this matter may have caused Ms. ******* and are appreciative of the feedback.  In an effort to help mitigate the potential for a similar situation to occur and to offer a better customer experience, we have reviewed this matter with our **************** and Account Review teams.
      If Ms. ******* has any further questions or concerns, she is welcome to contact us directly at ************ and we would be happy to assist.


      Sincerely,
      Digital Banking Operations
      Forbright Bank
    • Initial Complaint

      Date:08/22/2024

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Warning! Watch wire transfers from this bank! Somehow Forbright Bank had an account put two small amounts into my checking account at another bank by wire transfer, then withdraw the two deposits by wire transfer all in one day. Then 4 days later a very large amount was withdrawn by wire transfer from my bank, from the same account. I have never used this account or this bank for a wire transfer. I have not given my information to anyone to do a wire transfer from my bank account.

      Business Response

      Date: 09/04/2024

      Hi ******,

      Thank you for bringing this to our attention. We sincerely apologize for your recent experience. It sounds like this was a transaction from another financial institution, in which case we advise you to reach out to them for more details surrounding this transaction and how they handle disputes. 

      If you have any further questions or concerns or if there is anything we can help with in regards to managing the dispute, we'd be happy to get you in touch with a member of our customer service team. 

      Alternatively, please feel free to contact us directly at ****************. We are available Monday through Friday 08:00 AM ET to 08:00 PM ET. Thank you!
    • Initial Complaint

      Date:07/10/2024

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a 1 year CD that came due on July 05, 2024. I filled out the required paperwork on July 05 and got a confirmation that all parties signed the document and my money would be put back into my bank within 24 hours to 3 days. When I did not receive my money on the 9th which was 3 business days I contacted customer service ******** She researched it and told me that for some reason, nobody on their end processed the paperwork. She said that she would handle it but it would take 24 hours to 3 days to process it. I contacted customer service and the customer service manager ********************* messaged me and said sorry but he can not return my money any quicker.I have never had a bank do this in the past, Terrible customer service

      Business Response

      Date: 08/06/2024

      Dear BBB Dispute Resolution Team,

      We are in receipt of **************** complaint submitted to the BBB and appreciate the opportunity to investigate and respond.  **************** is of the utmost importance to us, and we take customer concerns very seriously. 

      We have identified the events leading up to **************** complaint and confirmed that as of 7/10/2024, **************** desired resolution of this matter has been addressed.  Our servicing records indicate that on 7/11/2024, a **************** representative attempted outreach to ************** but was unsuccessful in reaching him.  A voicemail was left inviting ************** to contact the Bank directly for further assistance if needed. 

      We regret any inconvenience this matter may have caused ************** and are appreciative of the time he took to provide us with his feedback.  In an effort to help mitigate the potential for a similar situation to occur and to offer a better customer experience, we have reviewed this matter with our **************** department.

      If ************** has any further questions or concerns, he is welcome to contact us directly at ************** and we would be happy to assist.

      Sincerely,
      Banking Operations ****************
      **********************

      Customer Answer

      Date: 08/09/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *********************

    • Initial Complaint

      Date:06/21/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Forbright took over Jan 24 from the 1st 3rd party solar loan I had through ADT, which started in Aug 22. I've never been late with this loan, ever. I made my payments in full on time for the 1st time in Jan 24 with Forbright. I noticed I could make split payments b4 my due date so I started in Feb 24 to make split payments b4 the 24th of each month, In April I noticed I was $116. I called Forbright on 5/20/24 asking what was going on. The lady said she noticed in April my 2nd payment was not applied to the balance yet the interest (I believe) she said. However due to the bank never saying I could not make split payments and its allowable on line I was never informed this would or could happen within their system. She stated not to worry she would get it cleared up. On 6/10/24 I noticed now my account is 15 days late and I owe $359 by 6/24/2024. I called again, spoke with a fella. He stated he saw where the 2nd payment was not applied correctly and he was requesting this be fixed by the "back" office, yet unsure if they even would. I let him know I was not informed this would happen as the other months processed fine, however going forward I will not do split payments yet I want the April payment applied to my balance as I'm not late or not paid my monthly payment late ever! As it stands I'm waiting on this to be fixed a 2nd time now. However, I was contacted 6/11/24 from Concord Servicing a 3rd party collector. Asking me to get my account current. I informed him this was an error on their side and it needs to be corrected as I'm not wanting my account to be reported to the credit bureau's. As of 6/11/2024 my FICO score is 816 and has been in the 800's for years. So it's super flustering to have to deal with this. Again I want the credit of $116 applied to my balance and this not reported as being late, if it is, it's because the bank is doing nothing. I want the $10 late fee lifted. This is the banks issue. If reported to the ** I want it corrected as well.

      Business Response

      Date: 07/01/2024

      BBB Dispute Resolution Team, 

      We are in receipt of Ms. Weinstein’s complaint submitted to the BBB and appreciate the opportunity to investigate and respond.  Customer service is of the utmost importance to us, and we take customer concerns very seriously.

      Following our investigation into the matter, we identified the reason why Ms. Weinstein’s payment was not correctly reflected in our system.  In addition to making the appropriate adjustments to her account, we addressed Ms. Weinstein’s concerns related to late fees and credit bureau reporting.  On July 1, 2024, an email was sent to Ms. Weinstein to explain the results of our investigation and the steps taken to resolve the matter.  While we regret the inconvenience this caused, we appreciate Ms. Weinstein providing us with her feedback.  
      If Ms. Weinstein has any further questions or concerns, she is welcome to contact us directly at 1-866-627-6816 and we would be happy to assist.

      Sincerely, 
      Technology Enabled Lending Group
      Forbright Bank

       

      Customer Answer

      Date: 07/01/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]



       Complaint: 21836265



      I am rejecting this response because: my account has still not be fixed. All they did was removed the $10 late fee. It was never $20 as they said. It is still showing $116.81 is due. Yet I paid my June payment in full and should show $0 or $232.81 due July 26th. My account will again show late after July 26th not paying the half of payment the balance shows now. Screenshot is current as of today showing my account status. Still errors on their side not accepting my payment in April yet the funds were taken from my checking account.  






      Regards,



      Jenny Weinstein
















      Business Response

      Date: 07/17/2024

      Hello,

      While we were disappointed to learn that Ms. Weinstein rejected our response to her BBB complaint, we confirmed that, due to timing, she had not yet seen the updates made to her account.  We have since been in contact with Ms. Weinstein to ensure this matter has been fully resolved to her satisfaction, which we believe it has.

      We appreciate Ms. Weinstein’s feedback and apologize for any inconvenience this may have caused.  If Ms. Weinstein has any further questions or concerns, she is welcome to contact us directly at 1-866-627-6816 and we would be happy to assist.

      Sincerely,
      Technology Enabled Lending Group
      Forbright Bank

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