Complaints

This profile includes complaints for Forbright Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Forbright Bank has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Forbright Bank

  4445 Willard Ave Ste 1000 Chevy Chase, MD 20815-3690

  
• 

  Forbright Bank

  7963 Tuckerman Ln Potomac, MD 20854-3243

  
• 

  Forbright Bank

  1600 Tysons Boulevard Suite 150 McLean, VA 22102

  
• 

  Forbright Bank

  11560 Old Georgetown Road Rockville, MD 20852

  
• 

  American Bank

  1601 N IH35 Waco, TX 76705

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a 9 month CD and sent via ACH wire transfer ********* on Feb 12,2024. later, On Feb 17, I decided to cancel the CD and pay their 90 day penalty fee to be subtracted from the deposit. Forbright is telling me to wait 45 days for a refund of my money to be returned. this is not acceptable. I want the money returned immediately Y*ST*RDAY minus their penalty fee, of course. They say I signed an * agreement and their is nothing that states in the * agreement they provided me to my email after opening about any 45 day waiting period for a refund of the money especially when it was sent via secure Federal ACH wire transfer with no checks being involved. ****, manager in the online customer service center is in charge of overseeing my account. Please assist in the immediate return of my money. It is not right they are stealing my money for 45 days and i do not have any control of my money. Why would i pay a 90 day penalty when they are keeping the money for 45 of the 90 days? Dah! they do have a FAQ page on their website stating 45 day return. They cannot regulate bank policy via ever changing webpage updates. BTW, I am NOT a new customer.

  

  Business Response

  Date: 03/27/2024

  Dear ****************, 
  
  We are in receipt of Mr. *** ******** complaint submitted to the BBB and appreciate the opportunity to investigate and respond.  Customer service is of the utmost importance to us, and we take customer concerns very seriously.
  
  Following our investigation into the matter, our records show that Mr. *** ******* received assistance from **************** on 2/28 and spoke with a representative from the Bank on 3/1.  Since then, the Bank sent a written response to Mr. *** ******* with information to address his concerns.  On 3/15, the Online Branch Manager attempted to contact Mr. *** ******* but was unable to reach him.  Voicemail messages with contact information were left and a second written response was mailed to Mr. *** ******* on 3/25 inviting him to contact the Online Branch Manager directly for further assistance.  
  
  On 3/26, Mr. *** ******* contacted **************** and at this time, we believe we have addressed his concerns.  If Mr. *** ******* has any further questions or concerns, he is welcome to contact **************** or the Online Branch Manager using the number or email address provided and we would be happy to assist.  
  ****************, if we can help in any other way, please do not hesitate to contact us.
  
  
  
  
  Sincerely, 
  Retail Administration
  Forbright Bank

  Customer Answer

  Date: 04/15/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21387382
  
  I am rejecting this response because:   The bank never attempted to contact me nor did they send a written response as they indicated.  furthermore, I would like the public to know the deceptive business practices this bank engages in.  they are holding deposits for 45 days without returning customers money ******* days elapses.   They are pulling HARD credit scores with Telecheck, Chexsystems and ************* Systems and they state they pull soft credit files.  They are not disclosing in their legal documents all of their harsh, non industry standard, practices, but rather, implement them online in their FAQ webpage.  This is not acceptable and not legal.   I have subsequently contacted the state banking agency and with their involvement they are also monitoring and attempting to change this businesses policy practices and incorporate them into writing for full disclosure to customer.   I closed my accounts with these questionable characters and finally received my money back after waiting to this banks satisfaction 45 days for a ACH deposit to not be returned or questioned.  Completely unacceptable by any banking standard.    Look elsewhere for online CD high yield products.
  
  
  Regards,
  
  ***************. *******
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 04/29/2024

  Dear ****************, 
  
  We are disappointed to learn that Mr. *** ******* has rejected our response to his BBB complaint, especially given the many attempts by the Bank to contact Mr. *** ******* since first learning of his concerns.  At this time, we believe we have done all that we can to resolve this matter.  We regret that Mr. *** ******* was unhappy with his Forbright experience and disagree with any allegation he makes that we participate in any deceptive business practices.  As stated in our correspondence to him, we invite him to call, email, or write us directly with any additional information.  
  
  Again, we appreciate Mr. *** ******** past business and apologize if were unable to provide him with a favorable customer experience.  
  
  ****************, if we can help in any other way, please do not hesitate to contact us.
  
  Sincerely, 
  Retail Administration
  Forbright Bank

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue is about Bank CD . I bought and paid for 3 CDS each value $ 1000. Paid for by transfer of money from my original Bank ***** Fargo . I needed to transfer the money back from Forbright Bank to ***** ****** ******** transferred back ONE CD minus penality for early withdrawal and not transferring the remaining TWO worth $ 2000. without giving any explanation .

  

  Business Response

  Date: 03/05/2024

  Hi *****,

  
  Thank you for choosing to bank with Forbright. Our records indicate the successful closure and repayment of your 3 CD accounts. If you have not received the funds and confirmation, please provide us with your contact details so we may contact a member of our customer service team to address your concerns.

  
  Alternatively, you may reach out to our customer service team directly by calling us at ************, Monday Friday, 9:00am 8:00pm ET, with the exception of holidays. 
  We thank you for your patience and hope to hear from you soon! 

• Initial Complaint

  Date:11/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My solar panel loan was transferred to Forbright Bank sometime in August. Prior to transfer my loan was being services by *******. I made the August payment to *********/31 for August which cleared 8/1 in my bank. Forbright is trying to charge me for August, is also charging me late fees and has not addressed the issue despite sending them proof of payment and ******* stating payment was remitted to them in August. Ive called multiple times representatives say they will escalate but nothing has been done.

  

  Business Response

  Date: 12/14/2023

  Dear ****************, 
  
  We are in receipt of **. ******* complaint submitted to the BBB and appreciate the opportunity to investigate and respond.  Customer service is of the utmost importance to us, and we take customer concerns very seriously.  
  
  In her complaint, **************** indicates that she is being charged for payment that has already been made in addition to late fees and that she was unable to resolve or have this matter escalated by customer service. 
  
  Following our investigation into the matter, we identified the reason why **. ******* payment was not correctly reflected in our system.  In addition to making the appropriate adjustments to her account, we also waived the late fees.  On 12/12, a representative contacted **************** to explain the results of our investigation and the steps taken to resolve this matter.  While we regret that the initial service experience did not meet her expectations, we appreciate her willingness to share and will convey this feedback to the appropriate servicing team.  
  
  If **************** has any further questions, she is welcome to contact us at ************** and we would be happy to assist.
  
  ****************, if we can help in any other way, please do not hesitate to contact us.
  
  Sincerely, 
  Technology Enabled Lending Group
  Forbright Bank

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Forbright bought out my loan for solar panels from common bond. Now they are saying I have to pay $18,973.82 by the end of the month or my loan goes up by $100 a month. They claim that was in the contract that I signed. I was told that long would stay the same for the life of the loan when I got the panels. The letter I received for Forbright when they purchased the loan said it would stay the same as it was with Commonbond. When I called Forbright they said they couldn't send me a copy of the loan document for 3-5 days by email. Seems unreasonable. They were looking at the document but couldn't send it. Perhaps that is because they needed to fix it so it actually stated that it would go up. I asked the person on the phone if there was anything they could do to refinance the loan. They stated no and he was very rude saying that's what you signed. This is not a bank that anyone should be doing business with.

  

  Business Response

  Date: 12/08/2023

  Dear ****************, 

  We are in receipt of **. ****** complaint submitted to the BBB and appreciate the opportunity to investigate and respond. Customer service is of the utmost importance to us, and we take customer concerns very seriously.  
  
  In her complaint, ************** indicated that a change to her payment amount is different than what was previously disclosed and that it is unreasonable for the Bank to take 3 to 5 days to email a copy of requested documentation.  Our records show the Bank did attempt to contact ************** as requested on 11/13 and a copy of the requested documentation was sent to ************** within two days from the original date of request.  Due to the sensitive nature of her concerns, the Bank did attempt to contact ************** again on 12/6 but we were unable to reach her.  A voicemail message with contact information was provided. 
  
  If ************** has any further questions, she is welcome to contact us at (number) and we would be happy to assist.

  ****************, if we can help in any other way, please do not hesitate to contact us.
  
  Sincerely, 
  Technology Enabled Lending Group
  Forbright Bank

  

  Business Response

  Date: 12/08/2023

  Hi ****************,

  You may disregard the original response as it was outdated. Please see our updated response below. 

  We are in receipt of **. ****** complaint submitted to the BBB and appreciate the opportunity to investigate and respond.  Customer service is of the utmost importance to us, and we take customer concerns very seriously.  
  
  In her complaint, ************** indicated that a change to her payment amount is different than what was previously disclosed and that it is unreasonable for the Bank to take 3 to 5 days to email a copy of requested loan documentation.  Our records show the Bank did attempt to contact ************** as requested on 11/13 and a copy of the requested loan documentation with information about her loan payment was sent to ************** within two days from the original date of request.  Due to the sensitive nature of her concerns, the Bank did attempt to contact ************** again on 12/6 but we were unable to reach her.  A voicemail message with contact information was provided. 
  
  If ************** has any further questions, she is welcome to contact us at ************** and we would be happy to assist.

  
  ****************, if we can help in any other way, please do not hesitate to contact us.
  
  Sincerely, 
  Technology Enabled Lending Group
  Forbright Bank

  Customer Answer

  Date: 12/09/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  I have not received a phone call from them and I do not accept them sending my loan documents in two days as satisfactory. They were electronic documents and could have been sent immediately. Plus I left a voicemail for the supervisor of the individual that was so rude to me on the phone and said supervisor never returned my call. This is not how I expect to be treated. 
  
  Regards,
  
  ***********************