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GeicoThis business is NOT BBB Accredited.
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Important information
- Customer Complaint:Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 20 complaints handled through our conciliation process.
Complaints
This profile includes complaints for Geico's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,671 total complaints in the last 3 years.
- 886 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/13/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GEICO placed a driver on my account that I do NOT even know! When I called them they said they would remove her and not charge me the additional $624.00 but then turned around and charged me a fee of 64$ for adding then removing a COMPLETE STRANGER to my bill.Business Response
Date: 09/20/2022
September 12, 2022
Dear Dispute Resolution Team,
Thank you for your recent inquiry dated August 22, 2022. I welcome the opportunity to discuss *** ******s’ policy concerns.
GEICO writes a Family Automobile Contract which covers our insured, our insured’s resident relatives, and any other regular operators of our insured’s vehicles. To ensure that all parties are properly covered and protected under this policy contract, when GEICO is notified of additional drivers, they are added to the policy.
In conducting a routine review to ensure accuracy of *** ******s’ policy, we found that an unreported driver was discovered as having an active driver’s license in *** ******s’ household. As a result, we added the driver to the policy effective July 27, 2022, which increased the six-month premium from $751.10 to $1,408.90. Following company guidelines, we advised *** ******* to submit proof of other insurance or to sign a Named Driver Exclusion Form, agreeing to exclude the additional driver from coverage under this policy.
*** ******* contacted us, and requested to cancel the policy effective August 14, 2022, and we refunded her $571.52. We hope this information is helpful in resolving *** ******s’ concerns. If additional information is needed, please contact Aaliyah T***** at ********@geico.com or 478-321-9709. Her office hours are Monday through Friday, 7:30 a.m. to 3:30 p.m. EST.
Sincerely,
Scott S*******
Assistant Vice PresidentInitial Complaint
Date:08/13/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used Geico's website to get a quote for car insurance. I enter every single piece of information they ask. They give me 3 options of insurance based on coverages. I go to purchase one of those options and it gives me a very specific number and asks for credit card information. I put that information in. Their website specially says that they will charge X amount of money for 6 months of car insurance to my credit card. As soon I click purchase the price goes up by several hundred dollars. None of my information changed. Clearly just dishonest last minute change of price.Business Response
Date: 08/29/2022
August 29, 2022
Dispute Resolution Team
BBB of Metropolitan Washington DC
1411 K Street NW, 10th Floor
Washington, DC 20005-3404
Regarding: *************************
Policy Number: **********
BBB File Number: ********
Dear Sir or Madam:
We have received your letter requesting assistance on behalf of *************************, and I welcome the opportunity to respond to his concerns.
On August 13, 2022, **************** used our online services to obtain an insurance quote via GEICO.com. During the new policy application process, our general procedure is to ask the customer to disclose any tickets, accidents, or suspensions, reflected within their driving record. After a quote is provided and the customer chooses to proceed with purchasing the policy, we then run a Comprehensive Loss Underwriting Exchange Report (CLUE) and a Motor Vehicle Report (MVR) to ensure accuracy. If any undisclosed driving activity returns, our standard procedure is to present the updated premium to the customer prior to processing any payments to ensure they still wish to proceed with purchasing the policy. Our records show that **************** disclosed a non-fault occurrence dated March 1, 2021 on his driving record, and we quoted him a six-month premium of $554.41.
Upon obtaining ****************** driving record reports mentioned above, we found that the March 1, 2021 occurrence declared was actually an at-fault occurrence occurring on August 27, 2021. This occurrence reflected that **************** was insured as an additional driver under his fathers GEICO auto policy ending in *****, and was the vehicle operator in this at-fault accident. Based on the updated driving history, the six-month premium offer was updated to $743.03. When presented with the updated rate, **************** agreed to purchase the policy, and remitted a payment of $743.03 using his credit card.
I would like to assure **************** that it was never our intention to deceive him in any way and apologize for any frustration this matter has caused. I hope this information is helpful in resolving ****************** concerns. Please let us know if you have any additional questions to assist with you review.
Sincerely,
Jennifer J************
Assistant Vice President
GEICO Secure Insurance Company
NAIC:*****Initial Complaint
Date:07/30/2022
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 30, 2022, I received the new payment for full coverage insurance in the state of Georgia and renewal of my car insurance on a 2017 ********* ******** raised the full coverage from $161.00 to $369.00 this is a $209.00 increase from a company that I have paid automobile coverage insurance policy for five years. The amount of money for the insurance came as an outright shock to me. I live on SSI, the total amount of $369.00 would leave me without the monthly amount to cover the vital expensive for my basic living expenses for daily running of my home, The hike in insurance is too high for my month-to-month budget. You expect a rise in cost, but this is ridiculous and without cause. My insurance with GEICO has increased to the point where I can no longer able to afford this insurance, Would your company consider an intervened in the issue that I find myself today? Thank you for hearing my situation that I have, Sincerely, ***** *** ***************** a concerned citizen.Business Response
Date: 08/10/2022
August 4, 2022
Dear Dispute Resolution Team:
Thank you for recent inquiry dated August 2, 2022. I welcome the opportunity to discuss *** *****************’s concerns.
On July 19, 2022, *** *****************’s renewal documents were sent advising the six-month premium would be increased from $960.90 to $2,154.30 effective September 1, 2022. Prior to each renewal, we review the driving records for all active drivers within a three-year period and adjust the premium accordingly as of the upcoming renewal date. On July 7, 2022, we completed a review on *** *****************’s policy and due to the at-fault incident from April 3, 2022, which resulted in a surcharge and loss of the Five-Year Good Driver discount, we re-evaluated the risk.
In addition to the re-evaluation and the loss of the Five-Year Good Driver discount, this renewal also reflects a statewide rate revision that was implemented for all GEICO private passenger auto insurance policies renewing on or after June 5, 2022. Insurance companies frequently re-evaluate their rates to keep up with the costs of repairing and replacing vehicles, treating for injuries, and providing a legal defense for our policyholders when they are sued after an accident. Despite GEICO’s best efforts to keep these costs down for our customers, the continued rising costs of claims experienced by our customers necessitated a statewide rate revision that was recently implemented as described above. GEICO’s rates are based on sound actuarial data and reflect loss history.
After review of *** *****************’s policy, we found that she is eligible for a Defensive Driver discount and once the course is completed it could save up to an additional $58.40 off the six-month premium. If you need additional information, please contact Aaliyah T***** at [email protected] or ###-###-####. Her office hours are Monday through Friday, 7:30 a.m. to 3:30 p.m. EST.
Sincerely,
Lauren R*********
AVP, Underwriting
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