Complaints

This profile includes complaints for Geico's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Geico has 98 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Geico

  5260 Western Ave Chevy Chase, MD 20815-3701

• 

  Geico Insurance

  120 Highland Ave Needham Heights, MA 02494

• 

  Geico Insurance

  43 Drum Hill Rd Chelmsford, MA 01824

• 

  Geico Insurance

  53 Commerce Way # 7 Plymouth, MA 02360

• 

  Geico General Insurance Company

  300 Crosspoint Pkwy Getzville, NY 14068

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/28/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a long-term patron of GEICO for auto insurance going on 17 years now.I have made my policy payment by phone throughout my relationship with the company in its entirety,by my due date every time with my stored payment method on file and have NEVER EVER had a problem.I recently called GEICO on 9/18/22 & spoke to agent Chelsea R******* regarding my policy without ANY mention of an issue regarding my policy.Subsequently,I received a confusing letter & contacted GEICO back to understand its reference,on 9/25.It was ONLY THEN-for the FIRST TIME-an agent informed me,my 4/28/22 phone payment via your automated system,hadn't been received & suggested I setup autopay-which I was pleased to do considering I had NO IDEA-PRIOR TO THIS PHONE CALL-that the afore mentioned payment had not processed successfully.This wasn't only FIRST TIME NEWS to me,coming from GEICO regarding this,but simultaneously inconceivable to me due to an email I received FROM GEICO dated 5/01/22 thanking me for my successful payment of $449.16 from my card ending in 1425, including confirmation.I have been an upstanding GEICO client throughout my many years of continued relationship tenure with impeccable payment history & do NOT understand why NO ONE from GEICO even CONTACTED ME concerning an issue with my policy/payment WHATSOEVER,so I could have been made aware & rectified the situation instantaneously.On 9/26 l spoke with another Claims agent named "Kylee" who instructed me on your recorded line,to locate my confirmation received from GEICO for this payment & call back to have underwriting retroactively instate my policy to the 4/28/22 date when this situation occurred.I also have my mailed paper ID cards from GEICO proving my policy coverage from 4/28-10/28/22.Due to my tangible evidence on multiple counts of coverage during this period,in conjunction with GEICO'S verbal promise to rectify YOUR negligence in this;I demand that you retro effect my policy to 4/28/2022 & do so immediately!!!

  Business Response

  Date: 10/19/2022

  
  October 19, 2022
  
  BETTER BUSINESS BUREAU
  1411 K ST NW, 10TH FLOOR
  WASHINGTON, DC 20005-3404
  
  Complaint ID: ********
  
  Attention: Dispute Resolution Team,
  
  We received your correspondence, regarding the above noted complainant.  We have not included any personal identifying information in our response as the Better Business Bureau has requested. 
  
  On March 25, 2022, our insured's renewal paperwork and billing schedule was sent to her. The billing schedule advised our insured that she was enrolled in Recurring Credit Card (RCC) payments with her card ending in xx57. It stated the payment of $449.16 would be extracted from that card to renew her policy on her renewal date of April 28, 2022. On April 14, 2022, a reminder bill was sent to our insured reminding her of the scheduled payment of $449.16 that would be extracted from her RCC on April 28,2022.  In accordance with the billing schedule, the payment to renew the policy of $449.16 was processed on April 28,2022.
  
  On May 01, 2022, we received notification that our insured's card issuer declined the payment of to $449.16.  Later that day, our insured utilized the Interactive Voice Response (IVR) system and stored a different card ending in xx25 to her policy and paperwork was sent to her. According to our records, she did not re-enroll in RCC or submit a payment for the amount due of $449.16. Since a successful payment was not received, the policy expired effective April 28, 2022. On May 04, 2022, correspondence was sent to our insured advising her due to no payment being received, the policy expired effective the renewal date of April 28, 2022.  On September 25, 2022, our insured reinstated her policy effective September 26, 2022. Updated paperwork including a declarations page of coverage was sent to our insured.
  
  Upon receipt of this complaint, we reviewed our insureds policy and all transactions that took place and determined proper notification was sent to our insured regarding her policy.  After further review, although no GEICO error was identified we have elected to resolve this matter with our insured and have contacted her regarding our decision. We consider this matter has been resolved.
  
  Should the Better Business Bureau require any further information or documentation from GEICO, please contact Tia M. at ************ or ******************@geico.com.
  
  Sincerely,
  
  Andrea B******
  Assistant Vice President
  Virginia Beach Regional OfficeTell us why here...

  Customer Answer

  Date: 10/31/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:09/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2013 my wife and I bought a house and a car, and, knowing that bundling home & auto polices offers a discount, we chose Geico as the insurance provider for both. In February this year, while reviewing renewal papers I discovered no bundle discount had ever been applied. I promptly contacted Geico and received a refund for the current year's bundle discount. I requested an additional refund retroactive to 2013. Since then I have written and called their executive office multiple times, and I was informed today no further refund would be provided. The agent I spoke to today confirmed that when homeowner & auto policies are purchased together the bundle discount is automatically applied. That did not happen in this case, and I should not be penalized for Geico's oversight.

  Business Response

  Date: 09/26/2022

  BBB serving Metro Washington DC and Eastern Pennsylvania
  1411 K St. NW, 10th Floor
  Washington, DC, 20005-3404
  

  September 26, 2022
  RE:  Complaint ID  ********;  *****************************
  Dear Dispute Resolution Team,
  GEICO Insurance Agency, LLC (GIA) is an agent for ********** **** *** ******** Company of North Carolina . As an agent, we must abide by the rates, rules, and guidelines set forth by the carrier.   
  
  *** ******* contacted GIA and purchased coverage through Occidental effective March 25, 2015.  Each year *** ******* was provided a written policy package outlining the coverage, terms, conditions and rate for each annual term.  *** ******* agreed to the rate for each year as presented.
  *** ******* contacted GIA on March 3, 2022 to review the homeowner policy and requested that a multi-line discount be applied to his policy.  The request was reviewed by ********** underwriting and as *** ******* requested the discount during the 2021 term the approval to add the discount effective March 25, 2021 was approved.
  Coverage and discount changes may only be processed during the current coverage year and cannot be amended to previous terms.  It is the responsibility of the consumer to review the policy documents and contact their agent to discuss any concerns.
  A refund of $367 has been provided to *** ******* by the carrier.  He has also been contacted by GIA to advise of the refund and the date the refund was applied to the policy.
  
  Sincerely,
  
  Jeff B********
  GEICO Insurance Agency

  Customer Answer

  Date: 09/29/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  As a service provider it is Geico's responsibility to deliver on all discounts they promise, particularly those offered in appreciation of ones business, such as the bundle discount. This callous and abrupt response is despicable and shows a complete lack of regard for decent customer service. All this response does is restate the timeline it does nothing to recognize or remedy the oversight on Geicos part. As a customer I am appalled.
  
  I initially contacted Geico regarding this matter in March and have been in contact with their executive office multiple times. If this matter was so cut and dry, as implied by this boilerplate response, why was I strung along all this time for over 6 months? I expected far more from a customer service perspective, especially after almost 10 years, and I fully reject this unacceptable response.
  
  The Geico representative I spoke to last week stated the bundle discount is automatically applied when homeowners & auto policies are purchased. Geico failed.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Policy #: ************* went up by $200/6months.Before the change I did receive a letter from Geico, which requested our mileage update after Covid-19 numbers. I sent them the response 09/07/22. Explained that there's no change because I and my son still work from home and nothing has changed mileage wise since our last update. Then the policy went up. I tried to call on 09/15/22 to request explanation. They had me wait on hold for 23 minutes and then disconnected the call. I tried their online chat, another 10 min lost... finally someone/***** responded just to announce to me that he can not answer my question and that they had no specialist available. Not Acceptable!

• Initial Complaint

  Date:09/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon reviewing my auto policy, I noticed an individual "***** ******" has been added to my policy that I did not authorize. I contacted Geico 10 days ago and they have yet to contact me about the situation. I am being charged for the rate increase caused by the policy change. I do not know this individual, I have never met this individual, I am not related to this individual. The ONLY thing we have in common is that his parents purchased my home on ******* ***** in Hilliard Ohio in 2021. That said, I’d like to know HOW Geico can justify adding this person to my policy. More so, I’d like him removed and I’d like a refund for the funds paid because of the policy change.

  Business Response

  Date: 10/03/2022

  Please let us know if you have any further questions

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Geico contacted me on August 5th 2022 via mail correspondence to inform me they were dropping my policy for a dui that they new about 4 years ago and said my policy would automatically cease on September 22 2022. I have been with geico for 8 years and they absolutely new about everything going on with my account but some how drops me citing california has made it to hard for them to insure there drivers so I was being dropped due to me being just NOW uneligeble since they have changed the requirements out of the blue for set policy. With such little time I have been unable to find new insurance and have been told by multiple companies that I do not qualify and I am 4 months from being eligle for some reason due to there policy requirements and structures that were recently reevaluated due to new california legislation. This is my way to get to work and make money In order to support myself now you're saying I have to spend like a thousand dollars a month on Uber rides when I already did that 4 years ago. I find this to be greatly unprofessional and extremely poor business practice. I spent lots of time on the phone with geico trying to figure this out but they told me it was cut and dry and they could not help and now I'm out of insurance. Again after being told I was a member for over 8 years. This is wrong on so many levels and has destroyed the customer/consumer experience with this company and feel these actions do warrant a look into what's going on with geico as a whole.

  Business Response

  Date: 09/28/2022

  
  September 28, 2022
  
  
  BETTER BUSINESS BUREAU
  1411  K Street, NW, 10th Floor
  Washington, DC 20005-3404
  
  Attention:        Dispute Resolution Team
  
  Regarding:      *****************************
  Complaint ID:  ********
  
  Dear Dispute Resolution Team:
  
  We have received your request for assistance on behalf of ******************************  A response to ******************** has been sent via United States Post Office mail detailing the handling of the policy. 
  
  Sincerely,
  Karen D*********
  Assistant Vice President
  GEICO General Insurance Company

• Initial Complaint

  Date:09/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ok, so, Geico raised my rates, for no **** reason, and I found cheaper insurance with *********, and switched. (44 years old, never been in an accident, I rightly felt Geico's rate wasnt just high, it was a ridiculous insult) so I found new insurance, *********, switched, sent them cancelation, did EVERYTHING required of me. and they stole another month of their over inflated ******** insurance. I expect every dime stolen ($82.64) returned. I have insurance elsewhere, the records show i canceled their insurance BEFORE the billing cycle. Policy number was #**********

  Business Response

  Date: 09/27/2022

  September 27, 2022 
  Dear Sir/Madam, 
  We received your correspondence regarding the above-noted complaint number. We have not included any personal identifying information in our response as you requested. Thank you for the opportunity to  address the consumer’s concerns.  
  On September 14, 2022, a payment was posted to the consumers policy. The following day the  consumer went online and canceled their policy. The payment was still processed since it was made  prior to the cancelation request. The payment has since been refunded the consumer.  
  We trust this information is sufficient to allow you to close your file. Please call Austen W******,  Complaint Underwriter, at (863) 619-3873, if you have any further questions. 
  Sincerely, 
  Beatrice D*** **** 
  Assistant Vice President 
  Underwriting
  
  

  Customer Answer

  Date: 09/29/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  
  

  I accept my money's return buuut yall dont get to lie. I canceled the day before yall billed me, not the day after. you dont get to lie to save face here.
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Geico has been going up on my policy. They told me they were known for lowering rates which is not true. My vehicle was totaled out in Dec 2021. The lady who hit me had no insurance. My policy has increased. I called them and ask them why and I was told due to the neighborhood I live in. I can't help where I reside but I can help when it comes to being in control of my vehicle. I pay Insurance for me. it's not fair my rates are increasing due to someone else who certainly is not in control of their vehicle. The lady who hit me had no insurance. What did you do to her probably just suspend her driver's license if you did that . Also your representative informed me if I took a driver's class for 14.95 my rate would go down 61.00 well I took to class and now I'm being told that 61.00 is over a 6 months period. There is no way I should have been required to take a driver's course for 14.95. I don't have a bad driver's record. Why would you promote the fact that your polies go down which is not true. I feel discriminated against. I work with people and they never had to take this course. They live in my zip code as well

  Business Response

  Date: 09/13/2022

  September 13, 2022 
  

  Dear Sir/Madam, 
  

  This letter is in response to your September 5, 2022 correspondence regarding the above-noted complaint. We have not included any personally identifying information for the complainant in our response. 
  

  On July 22, 2022, we renewed the complainant’s auto policy effective August 26, 2022 at a six-month  premium of $2,161.69, which represented an increase of $351.27 over the prior policy term. From time to  time, we must increase our rates to keep up with the costs associated with repairing and replacing  policyholder vehicles and treating accident-related injuries. We recently made just such a rate revision in  Missouri, which we implemented on policies renewing beginning August 8, 2022.  
  

  We have in no way penalized the customer for the not-at-fault accident in which she was involved on  December 18, 2021. All our auto policies are rated, in part, based on garaged location, as accident frequency  and severity (and thus our costs of doing business) vary from zip code to zip code. Insurance is a shared  risk, so all insureds share the costs of other drivers’ behaviors behind the wheel. 
  

  Our insured contacted us July 22, 2022 to discuss the August 26, 2022 increase. Since, as our advertising  suggests, we are invested in helping customers keep their auto-of-pocket costs for insurance as low as  possible, we recommended she complete a Defensive Driver course in exchange for a discount. The course  is completely optional; we do not require any of our policyholders to complete it. The complainant’s  completion of the Defensive Driver course earned her a discount of $65.60 over the entire six-month policy  period. We are very sorry if there was any confusion over the frequency at which the discount would be  applied. However, we will apply the discount each term for three years, for an estimated total savings of  $393.60. 
  

  If our insured would like to discuss her concerns further, she should feel free to contact my associate Joy K**** by telephone, Monday-Friday 9:00 a.m. to 3:30 p.m. EST, at ###-###-####. Ms. K**** may also be  reached by fax at ###-###-#### or by email at ********@geico.com. 
  

  Sincerely, 
  
  Bethany M*** 
  Assistant Vice President

  Customer Answer

  Date: 09/14/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: 

  
  

  You never answered as to why your representative whom I spoke with led me to believe that I would have a decrease $40.00  montly. She stated If I took the class that my rate would go down and I understood her very well.  She never said in a 6 months period.    You stated you had a price increase, I was told by your representative it was due to my area.  I work with people who have your insurance and their rates have not increased.  You claimed to keep out of pocket cost low but you are steady increasing my rates.  I was told when I first took out this insurance that you would see your premium go down.  Who does this apply to, certainly not me.   Ms. K*** called me twice and I missed her call and she is stating if I have any questions to contact her.  I called and called her several times a day   and she never returned my calls. that's not good business practice at. all.  
  
  
  Regards,
  
  *************************
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:08/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Policy canceled even though two employees told me I had extra time to make a payment. This is misinformation and I have attached photos showing the conversation. I need my policy reinstated due to this incorrect info

  Business Response

  Date: 09/09/2022

  September 9, 2022 

  Dear Sir/Madam, 

  This letter is in response to your September 2, 2022 correspondence regarding the above-noted complaint. We have not included any personally identifying information for the complainant in our response. 

  We sent the complainant a cancellation notice Post Office Receipt Secured on August 13, 2022 letting her know that we would require a payment of $186.22 by August 26, 2022 in order to continue her auto policy with no lapse. As the complainant has demonstrated, we later advised her that a minimum payment of  $102.77 would be sufficient. The customer met this requirement with payments of $51.50 and $51.27 on  August 21, 2022 and August 26, 2022. We canceled the policy by mistake. We have subsequently reinstated  the customer’s policy with no lapse. 
  

  We apologize for any alarm the errant cancellation may have caused and appreciate the complainant for  bringing this matter to our attention. 
  

  If the complainant has any further questions, she may contact my associate Joy K****, Monday-Friday 9:00  a.m. to 3:30 p.m. EST, at ************. Ms. K**** may also be reached by fax at 844-368-8924 or by email  at ********@geico.com. 
  Sincerely, 
  
  Bethany M*** 
  Assistant Vice President

• Initial Complaint

  Date:08/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Price gouging. My six-month premium rose 65.7% from $1,406.80 to $2,331.44. There were no policy changes traffic tickets or claims made over this timeframe.

  Business Response

  Date: 09/14/2022

  September 13, 2022
  
  Better Business Bureau
  Attention:Dispute Resolution Team
  1411 K St. NW, 10th Floor
  Washington, D.C.  **********
  
  Re:       Customer Name: ***** (******) ******
              Case Number: ********
              GEICO County Mutual Auto Insurance Company
  Policy Number: **********
  Response sent via email:  BBB Website; *****************
  
  Dear Dispute Resolution Team:
  
  This is in response to your correspondence received in our Washington, D.C. Executive Offices.  It was referred to the Richardson, TX Regional Office for a reply.  We reviewed the policy for a better understanding of the concern. 
  
  Our Consumer Relations Analyst Marie B******** left a detailed voicemail on  September 13, 2022 for *** ***** (******) ******.  Ms. B******** advised the renewal premium is valid and was impacted by the rating revisions taken by GEICO in the state of Texas.  A copy of our response to the Texas Department of Insurance is enclosed. 
  
  We hope this information clarifies the concern.  If you need additional information please contact Patti K******* at 1-800-841-5432 extension **** or at *********@GEICO.com.
  
  Sincerely,
  
  Scott S*******
  Scott S*******
  Assistant Vice President
  

• Initial Complaint

  Date:08/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sirs, In June 2022 my husband purchased a new car, sold his old car and asked Geico to make the necessary change, that is, remove the old car and insure the new. Instead, Geico cancelled the insurance on my car, unbeknownst to us until I received a notice from the Maryland MVA that my car’s insurance lapsed. It took multiple phone calls to Geico to make sure they corrected their mistake. They finally reinstated my car. When they mistakenly removed my car from the insurance they credited us $433.35. When they finally corrected their mistake and reinstated my car they sent me a bill for $490.41 which is higher than the credit I received. Today, August 20, 2022 at 7:20 p.m. I spoke with Geico associate Angel, associate number ******, to ask why I received a bill for a higher amount than the credit. She made up some story about projected mileage on my car and based on that they increased my premium. This makes no sense. Nothing has changed with regards to my car, the way I drive my car, how much I drive it etc. Why do I have to pay more for my car insurance when nothing has changed except for the fact that Geico made a mistake. I expect Geico to reduce the amount due from $490.41 to $433.35. They made the mistake to take my car off the insurance. When they put it back on the insurance, nothing had changed in terms of my car, my driving, etc. If Geico had not mistakenly taken my car off the insurance, there would have been no reason to reassess whatever they are reassessing. I should not pay for Geico’s mistake to remove my car from the insurance, cause trouble for me with the MVA, and make me pay more than I should. Thank you for your attention. Regards,  ************************************************

  Customer Answer

  Date: 08/30/2022

  ---------- Forwarded message ---------
  From: ********************** <**********************>
  Date: Tue, Aug 30, 2022 at 9:19 AM
  Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania  in regards to your complaint #********.
  To: [email protected] <[email protected]>
  Cc: ********************** <**********************>

  
  

  Dear Sirs, 

  
  

  Thank you very much for your message and for sending my complaint to Geico. I do have an update in this case. Since filing the complaint I was able to speak with a supervisor at Geico who reviewed my case in detail.  She clarified for me why they sent us a higher bill than the refund we received. It had nothing to do with my car (that was taken off the insurance by Geico by mistake). It had to do with the new car added to the insurance. The explanations made sense. 

  I am no longer seeking any type of refund from Geico. However, I want them to know that taking my car off the insurance by mistake should not have happened. I basically drove it for 1 1/2 month without insurance and without knowing that until I received the notice from the Maryland MVA that my insurance had been suspended. 

  
  

  Thank you for your attention to the matter. 

  Regards,

  ************************************************