Business Profile

Insurance Companies

Geico

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Important information

Customer Complaint:
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 20 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Geico's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,668 total complaints in the last 3 years.
886 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 01/17/2023, I contacted Geico about my current rate and asked if there was anything that could be done to reduce it. I was informed that bundling my service would help and transferred to the renters insurance department. While on the call I was advised about the monthly rate of the renters insurance $15.77, and I asked what my cost for car insurance would be. I was informed by the representative that the car insurance would be $288 the total was $303.77. I was fine with those numbers. I was thin advised that I was entering into a verbal agreement and had to state my name and that I agreed to rates provided, which I did. After completing the call, I looked at my geico app to see that my rate was $379. I contacted geico the same day 01/17/2023 to inquire about the rate I was seeing. The representative transferred me back to the renter's insurance department. The new representative was not able to assist me. I requested a manager pull the call and contact me about the error. I was not contacted by anyone and called back on 02/03/23 and spoke with **** who was a supervisor. She advised that she would into look into the situation and call me back. **** did follow up with a call back on 02/06/23 and stated that the call would not be pulled and that the call or issue would not be forwarded to corporate. I could not understand how I could be provided with information and told that I was entering into a verbal contract under those terms and have it switched on me after the call. This is a complete bait and switch situation, and Geico should hold up their end of the agreement. A verbal contract is just a binding as a written contract and should be upheld on both ends. The call needs to be pulled and forwarded to corporate and the correction to my rate should be made, as this was not an error on my end but by an employee. I would not have agreed to reduce my insurance by only $34 if this was the case.
Business Response
Date: 02/21/2023
Tell us why hBBB serving Metro ************* and Eastern ************
*********************************************************************************************************

February 21,2023
RE: Complaint ID ********; *************************
Dear Dispute Resolution Team,

Government Employees Insurance Company (GEICO) is a direct-to-consumer insurance provider for Auto insurance.

GEICO Insurance Agency, LLC ***** is an agent for multiple insurance companies including Assurant/American Bankers.

************************* contacted *** and purchased renters insurance placed through Assurant/American Banker Insurance effective January 20, 2023. The policy runs for a 12-month period for a premium of $122.
By purchasing renters coverage with *** ************************* is entitled to a 5%discount on her GEICO auto insurance rate effective the day the renter policy is activated. The 5% discount equal to $125.10 for a full 6-month policy term. Because *************************** GEICO auto insurance policy runs from September 16, 2022, to March 16, 2023, the Multi Line Discount was added effective January 20, 2023. The $125.10 full 6-month discount was pro- rated for the January 20, 2023- ***** 16, 2023 term. The discount of $38.02 was applied for the remainder of the current auto term.
Upon renewal of the auto policy March 16th, the full 5% discount will be applied for the new 6-month term.
If ************************* wishes to cancel the Renter insurance she may contact *** at ************ to request termination. At that time coverage will be terminated and the 5% discount on the Auto insurance policy will be removed.

Sincerely,

*********************
GEICO Insurance Agency, LLCere...
Customer Answer
Date: 02/26/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 19384190

I am rejecting this response because: the company is sticking by a rate that was not quoted to me. The calls are recorded and I was told I was entering a verbal contact according to the term and rates provided. Their response it cancel when it should be let us make this right. Has anyone listened to the call? This is poor business and horrible service to tell someone either take what you despite being misinformed or have your rate go up. If I was told my car insurance would be a certain rate moving forward then that is what it should be.

Regards,

*************************
Initial Complaint
Date:02/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 33 2023 I purchased a new auto insurance policy with ***** ****. I called bradenton geico office atv************ and informed them I was not renewing my policy. Then roughly a week later I received correspondence from geico about a policy. I told them I cancelled on 9/23/3022-ok I wasn't old no problem. Niw I received correspondence dating I owe $305.00. Telling me I hafninsurance thru them. I cancelled policy because I did not have a dpecified agent and thought they were lacking organizational skills.. I think geicobis absurd and need your help. I have uploaded my state farm insurance card. When I had trailers ins and switched to geico trailers ind didn't tell me I owed them money. This.is crazy. I live in ab55?+ community and feel being taking advantage of.
Business Response
Date: 03/01/2023
February 23, 2023
Dear Sir/Madam,
We received your correspondence regarding the above-noted complaint number. We have not included any personal identifying information in our response as you requested. Thank you for the opportunity to address the consumer’s concerns.
The state of Florida enacted a moratorium after Hurricane Ian that required a written cancellation request be made by an insured to cancel an automobile policy.
We have spoken with the consumer and received the necessary documentation to cancel the policy. The consumer understands why the policy was reinstated after initially being cancelled due to the Moratorium and is satisfied.
We trust this information is sufficient to allow you to close your file. Please call ****** *******, Complaint Underwriter, at ###-###-####, if you have any further questions.
Sincerely,
Katie D*******
Manager
Service
Initial Complaint
Date:02/04/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 4th I talked to three agents which ***, **** and ****** and they are absolutely unprofessional. Even ****** who is very unprofessional and saying I didnt pay any of my payments. I wouldve gotten a email for December cancellation. They are saying I never paid my payments and I did. I paid for October on 10/07/22 and I paid early for November which is 10/21/2022. For December I paid on November 24,2022. I paid ******* on the 13. ****** said I didnt pay for ******* then said December its like what are you saying now? This is so unprofessional and very sad how she is trying to take advantage of the customer like this. Then she said are you trying to say you didnt pay for November like what? Why are you trying to take advantage of customer like this. I have all the screenshots what she was saying to me. This is very unlike GEICO. Also ask them why did my policy went up and couldnt even answer that.. I asked them why I need an itemized bill of why my policy went up $271 so I can fully understand what I am being charged for. Like whats so hard answering my question and I have attached ****** chats to this and pay history to this. I know myself I paid for December. Its very sad how a employee of geico who is general manager is trying to take advantage of me.
Business Response
Date: 02/24/2023
******** *** ****

******* ********** ****
*** ** ************ *************
**** ************ **** *****
*************  **********

*** **** *******     ********

Dear Sir or Madam:

We have received your letter requesting assistance on behalf of our insured. I welcome the opportunity to respond to her concerns.

When our insured started her policy, she elected to enroll in our True Monthly Payment Program (TMPP), which allowed us to automatically deduct her monthly payments from her **** Card on the 2nd of each month. If a customer does not maintain their enrollment in automatic deductions, it is our standard process to also adjust their payment plan to our standard monthly payment plan. This plan requires policyholders to be paid a minimum of 30 days in advance at all times. This requirement ensures that sufficient equity is available to avoid cancellation if a payment is received after the scheduled due date. Policy records indicate on January 9, 2023, our insured accessed her policy online and disconnected her automatic payments. At that time, we also changed her payment plan to the standard monthly payment plan.

For the term expiring March 2, 2023, please see the chart below that confirms our insureds payment history:

Invoice date Date Payment Postponed Payment Date

********** ********** **********

********** ********** **********

* * **********

********** * **********

********** ********** **********

********** * ********** *********
********** *********

On January 19, 2023, we sent an installment bill advising a payment of $462.35 was due on February 2, 2023. This amount represented her normal monthly payment, as well as the additional month of equity. As of February 3, 2023, we had not received any payment. Therefore, we mailed a notice of cancellation for nonpayment of premium which advised that a payment of $462.35 was needed by February 14, 2023, to avoid a lapse of insurance. On February 10, 2023, our insured remitted a partial payment for $300.00. Following this payment, we sent notice on February 11, 2023, advising that the partial payment remitted was not sufficient to rescind the pending cancellation notice effective February 14,2023. The notice outlined that the past due amount of $152.92 was still required to prevent a lapse of insurance. Our records show that we spoke to our insured regarding her payments on February 13, 2023, when she contacted our *************************** via chat regarding her policy billing. During this conversation with our agent, our insured used our online services to remit a payment for $152.92. Our agent then assisted our insured with enrolling back into automatic deductions for her future payments and updated her payment plan back to our True Monthly Payment Plan. An updated billing schedule was sent on February 15, 2022.

Regarding the pricing of our insureds coverage, on January 17, 2023, we sent our insured a renewal premium offer of $1,600.52 effective March 2, 2023 to September 20,2023. This was an increase of $456.11 as compared to their prior six-month premium of $1,144.11. The increase was the direct result of a rate revision implemented for customers in Nevada within the same company placement.Insurance companies frequently re-evaluate their rates to keep up with the rising costs of repairing and replacing vehicles, treatment for injuries, and providing a legal defense for our policyholders after an accident. Despite GEICOs best efforts to keep these costs down, the continued rising costs of claims experienced by our customers has necessitated the above referenced rate revisions. Our rates are based on actuarially supported loss experience and reviewed to ensure they are adequate, not excessive, and not unfairly discriminatory. The premiums paid to GEICO is part of a pooling of resources from all of our policyholders, and that pooled money is used to pay for claims.That is why, even when driving records do not change, customers may experience an increase in rates.

Upon receipt of this complaint, we reviewed the policy, transactions that took place, and have reviewed the previous chat conversations held with our insured.Our review has found that we initially notified our insured of the reasons for her renewal premium increase on February 4, 2023, and discussed her increased premiums briefly on February 13, 2023 as well. However, we have also confirmed she was provided incorrect billing information during a discussion on February 4, 2023 as well. We regret that our insureds experience did not meet our goal of excellent customer service and have provided feedback to the agent who provided the incorrect billing information. On February 21, 2023, we attempted to contact our insured to discuss her policy and the concerns listed in her complaint but were only able to leave a voicemail. Based on the above information, we now believe that with removal of the cancellation notice and the update to her payment plan, her concerns have been resolved.

Sincerely,

********************************

p.p.*************************. ******** ***********************
GEICO Secure Insurance Company
NAIC:*****
Customer Answer
Date: 02/26/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: they didnt discuss how their ******* however you spell her or his name. One of the employees was taking advantage of me so I am not sure why he or she said that part. Very ridiculous. Also, the voicemail was only going over my policy thats it like I have the voicemail so I am not sure why they said they talked about how the customer service was.

Regards,

*****************
Initial Complaint
Date:02/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a geico customer for several years now, my bill was always fluctuating and I did not pay much attention, however when I called to inquire about it the representative claimed that it was because both account holders made payments and it would stop if we made one lump some payment, I have also been told that it was cause I had gotten a more expensive car to insure. However I have tracked my bill for the past year and it is always higher than my 6 month premium. In example my 6th month premium for 8/24/22 to 2/24/23 is $3,034.85 but my bill for the month of September 2022 was 986.48 and 636.48 each month after. That totals to 3560.48 which is 525.63 more than my 6 month premium, this has been going on for years, and my complaint falls on deaf ears. Please assist.
Business Response
Date: 02/27/2023
February 23, 2023

Dispute Resolution Team
Better Business Bureau
Consumer Affairs
1411 K Street Northwest, 10th Floor
Washington, DC  20005-3404

Re:       Complaint ID: ********

Dear  Sir/Madam,

We received your correspondence regarding the above-noted complaint number.  Thank you for the opportunity to address the consumers concerns regarding the premium increase and any billing or payment timings.

The premium for the term effective August 24, 2022 was in the amount of $3,030.85.  The premium does not include a $5.00 monthly installment fee, plus the $4.00 Texas Theft Prevention Fee assessed to the policy during the policy term. Our records do not show any additional premium changes during this term.

The renewal offer effective February 24, 2023 was in the amount of $3,951.75.  There are many factors that affect insurance premiums including but not limited to the increasing cost of vehicle repairs. Insurance companies frequently re-evaluate their rates to keep up with the rising costs of repairing and replacing vehicles, treatment for injuries, and providing defense for our policyholders when a suit occurs. From time to time, we must make the difficult decision to adjust our rates to keep up with the increased costs associated with repairing and replacing policyholders’ vehicles as well as treating accident-related injuries. Additionally, inflation and the continued rising costs of claim payouts has necessitated the statewide rate revision for all our customers in the state of Texas.

We have reviewed the policy billing and confirmed the premium and billing statements are accurate. We spoke to our policyholder on February 23, 2023 and addressed the policyholder's concern regarding his premium and payments made towards his policy.

We trust this information is sufficient to allow you to close your file.  Please call Marie B********, Complaint Underwriter, at ###-###-####, if you have any further questions.

Sincerely,

Katie D*********
Customer Service
Initial Complaint
Date:01/29/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After restarting my insurance policy, Geico failed to report my **** to the ***************. This caused my license to be suspended. ********************** for some reason was trying to submit the **** to the *************. This was even after I had sent them a picture of my ****** drivers license. The car was registered in ****** as well. I was charged $*** per month for insurance even though they acknowledged they were at fault for the suspension. After speaking with multiple supervisors, Geico refused to backdate my cancellation.
Business Response
Date: 02/15/2023
******** *** **** ******* ********** **** *** ** ************ ************* **** ************ **** ***** ************** **********

********** *************************
****** ******* **********
*** **** ******* ********

Dear Sir or Madam:

We have received your letter requesting assistance on behalf of our insured. I welcome the opportunity to respond to his concerns.

Our records indicate our insured was recently insured with us from August 15, 2022 until December 6, 2022. Following the start of his policy, our insured contacted us via chat and requested a Certificate of Financial Responsibility (****). We have confirmed that the initial request processed on August 14, 2022 was done correctly and requested for the ***************. However, on August 16, 2022, our insured submitted an additional request for a ****, and at this time it was requested for the *************. Following this second request, we sent an email and attempted to contact our insured regarding the need of an **** drivers license to file this ****. However, as of August 30, 2022, we had not heard back from our insured; therefore, we cancelled the **** request.Policy records show that we did not hear from him again until November 11,2022. On that day, our insured contacted us via chat to discuss the previous **** request, and the agent assisting him refiled the request and requested it be rushed to the **********. On November 14, 2022, we mailed our insureds **** to the **********.

Upon receipt of this complaint, we have reviewed our insureds policy, the transactions which took place, and a recording of the call from November 23,2022. Based on our review, we recognize that there may have been confusion regarding our insureds request to cancel his policy on November 23, 2022. On February 14, 2023, we attempted to contact our insured, but were only able to leave a voicemail. Therefore, we have elected to update the cancellation date of his policy to reflect November 19, 2022, based on the information he shared in the call with us on November 23, 2022. This has adjusted his outstanding balance to $49.06, for coverage provided up until November 19,2022. Our insured can remit payment on the updated balance by calling our *************************** at ************** or logging in to his prior online GEICO account.

I trust this information is helpful in resolving the insureds concerns. Please let us know if you have any additional questions to assist with you review.

Sincerely,

********************************

****************************** ******** ************
***** ****** ********* *******
**********

**********
Initial Complaint
Date:01/28/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 15th I was told my auto policy with geico would terminate and would have to pay a **$ reinstatement fee I paid this with a prepaid debit on the 16th of jan with a prepaid debit card and was then told an additional **$ would be pulled from the card on Feb 01 to cover the following month. I told them I would like to set all future payment to the 1st of each month and on Jan 19th ****** was pulled from a seperate account that I didn't approve of. I called geico to settle the double payment and was given no conclusion, ******* laughed when acting like he was trying to help, explaining to me that his manager had better things to handle. Ultimately I was given no conclusion to my billing issue
Business Response
Date: 02/15/2023
******** *** ****

******* ********** ****
*** ** ************ *************
**** ************ **** *****
************** **********

*** **** ******* ********

Dear Sir or Madam:

We have received your letter requesting assistance on behalf of our insured. I welcome the opportunity to respond to her concerns.

On January 17, 2023, our records indicate that our insured contacted our *************************** to restart her policy with a lapse of insurance. It was requested that the policy be made effective January 18, 2023, and a payment in the amount of $****** was remitted from her checking account. Regrettably, on February 2, 2023, our insureds January 17, 2023 payment was returned to us as an unauthorized charge. That same day, an email was sent to our insured advising of the returned payment and that a replacement was needed. Additionally, we mailed a notice of cancellation for nonpayment of premium, which advised that a payment of $****** was needed by February 14,2023 to avoid a lapse of insurance. Our cancellation notices are sent *********** Receipt Secured (PORS), which means that the postmaster guarantees it was delivered to the specified address. However, our records indicate that our insured successfully made a replacement payment on February 5, 2023.

While we understand our insureds concern with her policy billing, it is our position that the request for a replacement payment is valid, and her concerns have been resolved. I trust this information is helpful in resolving **************** concerns. Please let us know if you have any additional questions to assist with you review.

Sincerely,

******** ***********************
****************************** ******** ***********************
***** ********* ********* *******
**********
Initial Complaint
Date:01/20/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested a quote from Geico Renter's Insurance on Jan 17, 2023. Upon reviewing the policy (*****************), I decided not to insure and called Geico on the same day to cancel the policy. The Geico agent confirmed the cancellation. In addition, I have never received or signed the policy document. However, Geico deducted $91.00 from my bank account on Jan 19, 2023. Please cancel and refund.
Business Response
Date: 01/30/2023
BBB serving Metro Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th Floor
Washington, DC, 20005-3404

January 30,2023
RE: Complaint ID ********; ******* **
Dear Dispute Resolution Team,

GEICO Insurance Agency, LLC (GIA) is an agent for ******* ****** Insurance. As an agent, we must abide by the rates, rules, and guidelines set forth by the carrier. All cancellations and refunds are handled by the carrier.

On January 17, 2023, ******* ** went online and purchased renter coverage placed through ******* ****** to be effective January 18, 2023. At the time of sale ******************* provided a payment of $91 to bind coverage.

Later in the Day of January 17, 2023, ******************* contacted GIA and requested to terminate the policy. Coverage was terminated as requested.

Per the terms and conditions of the policy, premium refunds process with in 14 business days of the cancellation request date. Once the funds provided to bind the coverage have gone through the carrier accounting process the full refund will be provided withing this timeframe.

Sincerely,

Jeff B********
GEICO Insurance Agency, LLC
Customer Answer
Date: 01/31/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* **
Initial Complaint
Date:01/17/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had homeowners insurance with Geico/Arrowhead Homeowners Insurance for approximately 3 years. The underwriters for this company is ****** ******** Insurance Company. They just cancelled our policy. They have "determined there is a rat and mold problem". They have given us no documentation as to why they think this. Two years ago, we paid $9000 to have our home cleared of rats and mold. We have the invoice to prove it. Our home is fully protected now. They have not asked for any proof on our part - instead, just cancelled us. We called ****** and the agent didn't want to hear what we had to say, and was extremely rude. I have a letter from ****** saying our insurance will be cancelled. I also received an email from *******, the ******** agent from Geico, stating the same thing. This is absurd. There is absolutely no reason for them to cancel us.
Business Response
Date: 02/07/2023
BBB serving Metro Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th Floor
Washington, DC, 20005-3404
February 7,2023
RE: Complaint ID ********; *************************
Dear Dispute Resolution Team,

GEICO Insurance Agency, LLC (GIA) is an agent for Arrowhead General Insurance who places business with ****** ******** Insurance company. As an agent, we must abide by the rates, rules, and guidelines set forth by the carrier. All cancellations are handled by the carrier.

Per the terms and conditions of the policy contract, the carrier may choose to non-renew a policy for any reason by providing a minimum of 45-day notification.

The January 9, 2023, notice of non-renewal provided to ************************* advising of the April 7, 2023, termination date provides 88 days of notification.

The non-renewal will stand, and coverage will terminate Apreil 7, 2023 as advised.

************* should contact a local agent in attempt to replace coverage prior to this date.

Sincerely,

*********************
GEICO Insurance Agency, LLC
Initial Complaint
Date:01/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called back on 9/21/2022 and got a quote over the phone for $622 for six month for coverage on my two vehicles. When the time came to give my information for payment was advised they could not take payment as I would have to complete a paper application (no reason given). I filled it out and sent it back only to be told it was not received. Resent it and was then told it was incomplete. I kept a copy so I know every line was filled in. I have sent a paper application in 4 times already and today received an email about report from fair credit reporting but nothing about denying or what status was. When I called GEICO I was told that it appears application still incomplete. These are just stall tactics to not honor quote that was given to me in September of 2022. I am a former government employee as well as a veteran and feel I am being put off with hopes I will just drop it all.
Business Response
Date: 02/02/2023
February 2, 2023

Dispute Resolution Team
Better Business Bureau
Consumer Affairs
1411 Street Northwest, 10th Floor
Washington, DC  20005-3404

Re:      Complaint ID: ********

Dear  Sir/*****,

We received your correspondence regarding the above-noted complaint number.  Thank you for the opportunity to address the consumers concerns.

GEICO's records show that we have received your policy application. Unfortunately, there are fields that were left incomplete and/or not all pages were received, when the application was sent back to GEICO for review.

We reached out to our customer on February 2, 2023.  We left a voicemail stating the policy application must be fully completed and returned in its entirety for review.  Once we receive and review a completed application, we will send a letter with next steps to purchase a policy.

We apologize for the inconvenience this matter has caused. We trust this information is sufficient to allow you to close your file.  Please call *****************************, Complaint Underwriter, at ************, if you have any further questions.

Sincerely,

Katie D*********
Customer Service Manager
Initial Complaint
Date:12/21/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received paperwork from geico company about a policy renewal for homeowners insurance this week. Immediately called and said we aren't geico customers and did not request or apply for a policy thru them. They said they have no active policy's for us and they don't know what we are talking about. Then they billed our mortgage company (****** ****) 2220$ For a policy renewal that we never applied for or inquired about. They have all our information from when we were customers years ago and created policy using all our information with our our requesting so. Without our consent and without our knowledge.
Business Response
Date: 01/05/2023
BBB serving Metro Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th Floor
Washington, DC, 20005-3404
January 5, 2023
RE: Complaint ID ********; *****************************
Dear Dispute Resolution Team,

GEICO Insurance Agency, LLC (GIA) is an agent for multiple insurance carriers including ********. As an agent, we must abide by the rates, rules, and guidelines set forth by the carrier. All underwriting and rates are set by the carrier.

A policy in the name of ******************************* was purchased online November 11, 2022, to be effective January 10, 202. This sale was processed without the assistance of an agent of GIA.

When the customer contacted GIA, the policy was located in the Homesite system and canceled per their request effective January 10, 2022.

Sincerely,

Jeff B**********
GEICO Insurance Agency, LLC

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