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Business Profile

Heating and Air Conditioning

C.B. Mechanical Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/15/2023 - CB Mechanical came to my home to repair my AC they said they needed a part and I had to pay $327 extra for it in order for them to order it. I sent the money via ***** on 6/25/23. Now the company is not answering the phone, will not return my calls and my AC still has not been fixed.

  • Initial Complaint

    Date:01/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan 9, I received a text from my tenants that the HVAC wasn't working properly at ***** ******* ***** *****, Germantown, MD *****. I contacted ********, the owner and technician, of CB Mechanical Service. He said the HVAC was not working and needed to be replaced. He asked him to send him via ***** the initial payment $1000 to another cell ###-###-#### and not his business cell ###-###-####. Owner of the property wanted a second opinion so he sent another technician. The second technician determined that the HVAC was working so I contacted CB Mechanical immediately. CB promised to return the money, however, never did. He refused to return my calls for a week. On Sunday, Jan 15, I met two police offers at CB Mechanical Service, ***** ********* *****, Clinton, MD *****. In front of the police officers, he promised to pay me back by the end of the week, Friday, Jan 20. Unfortunately, he spend my money on another project. He would get paid on that other project on Friday, Jan 20. On Friday and CB said he would definitely pay me back by the following day since the check needed to be cleared. It is now Monday, Jan 23, and CB isn't returning my messages. He is a compulsive liar, crook, and thief. His license must be revoked and CB Mechanical Service shut down.

C.B. Mechanical Service is NOT a BBB Accredited Business.

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