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Hyper Kidz

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/18/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally file a complaint regarding a very disappointing experience at your Columbia location on November 16, 2024, during my daughters birthday party.A dollhouse gift, valued at $100.00, was stolen from the gift cart while at your facility. Despite notifying your staff immediately, nothing was done to assist in locating the item or resolve the situation. I was given no help or direction in recovering the stolen gift, and no security measures appeared to be ******** a result, my four-year-old daughters birthday was ruined, and I am extremely upset by the lack of care and assistance provided by your staff. This is especially troubling considering we paid for the party and expected better security and customer service.I request a prompt resolution to this matter, including compensation for the stolen gift and an explanation of the steps you will take to prevent such incidents from happening in the future.I look forward to your response.

    Business Response

    Date: 01/02/2025

    Dear Mr. ************** style="color: rgb(34, 34, 34); font-size: small; font-family: Arial, Helvetica, sans-serif;">Thank you for reaching out to share your concerns about your recent experience at Hyper Kidz Columbia. First, let me say how truly sorry we are that what should have been a joyous celebration for your daughters birthday was affected by this situation. We completely understand how upsetting it must be to have a gift go missing, especially during such a special occasion.

    While we strive to provide a safe and enjoyable environment for all our guests, we recognize how important it is to make every celebration as stress-free and secure as possible. We deeply regret that this experience fell short of your expectations and left you feeling disappointed.

    Your feedback is invaluable to us, and we take situations like this very seriously. Although we cannot always monitor personal belongings during events, we will take this opportunity to review our processes and identify ways to better assist guests in similar situations.

    We appreciate you bringing this to our attention and allowing us the chance to improve. If you would like to discuss this further or provide additional details, please dont hesitate to reach out directly to our management team.

    Thank you again for your understanding, and we hope to have the opportunity to serve you better in the future.

    Sincerely,

    **** *****
    General Manager, Hyper Kidz Columbia

Hyper Kidz is NOT a BBB Accredited Business.

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