Complaints

This profile includes complaints for D.H. Bader Management, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

D.H. Bader Management, Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  D.H. Bader Management, Inc

  10480 Little Patuxent Parkway, 10th Floor, Suite 1000 Columbia, MD 21044

  
• 

  D.H. Bader Management, Inc

  14440 Cherry Lane Ct Ste 219 Laurel, MD 20707-4946

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2023, I attempted to send a check for my HOA fees. It was never cashed. I contacted D.H. B**** regarding the missing check and offered to remit a new payment and issue a new check. I spoke with and emailed with ***. He indicated I should not stop payment because I could be charged an *** fee and he would place a hold on my account so no fees would be charged and to sit tight while the check was found. We did not want a check to be cashed at any time without funds being in the account, so we advised we would remit a new payment and issue a new check after putting a stop payment on the first. The second remitted check was cashed timely. A few days later, the original check was attempted to be cashed. The stop payment worked and the check did not clear. ******* ***** ****** and D.H. B**** assessed an *** fee. We disputed this charge. We also realized that D.H. B**** had a bad habit of cashing checks late so we switched to electronic payments. *** had indicated that it does take their mail room awhile to process payments mailed in but no late fees were assessed. ******* ***** ****** failed to let us into a board meeting 6 months later to plead our case and highlight the issue with the *** fee that we had warned D.H. B**** would occur. We decided to pay the $100 *** fee in June of 2024 and bring our account up to date. In February of 2025, we logged in to pay our HOA fee and found that D.H. B**** and ******* ***** ****** retroactively charged a late fee of 10% or $97.80 on our account from their own inability to process mailed checks in timely in 2023. This fee was not assessed until 2025. When we brought this charge to D.H. B**** and ************* Condo's attention, they kindly waived the $15 collection fee but failed to waive the original $97.80 their own representatives indicated would not be charged. These fees are unfair, likely illegal, and a violation of the fair debt collection act -- if they also collect collection fees from homeowners.

  Business Response

  Date: 03/06/2025

  Dear Mr. ****************** accept my sincere apologies, and thank you for reaching out regarding your concerns about the fees assessed on your account. We understand your frustration and appreciate the opportunity to address this matter.
  We understand that there may have been miscommunications regarding the timing and processing of these ********** the interest of resolving this matter amicably, we are willing to review the late fee assessment further. While the $15 collection fee has already been waived, we will escalate your request for reconsideration of the $97.80 late fee to the Chief Operating Officer of ******* ***** *********** for further evaluation.
  As she is away this week, please allow us 7 additional  business days to complete this review. We will follow up with you by 3/15/25 with a final determination. In the meantime, if you have any additional documentation that may support your request, please feel free to provide it for our review.
  Thank you for your patience and cooperation. We value your membership in the community and strive to ensure fair and transparent billing practices.
  

  Respectfully,

  ***** *. B****, President

  D.H.B**** Management

   

  Business Response

  Date: 03/12/2025

  I sent the following email to ********** on 3/10/2025: 

  Dear Mr. ****************** accept my sincere apologies, and thank you for reaching out regarding your concerns about the fees assessed on your account. We understand your frustration and appreciate the opportunity to address this matter.
  We understand that there may have been miscommunications regarding the timing and processing of these charges. In the interest of resolving this matter amicably, we are willing to absorb the $97.60 currently on your account,leaving you a zero balance through March 31,2025.
  Thank you for your patience and cooperation. We value your membership in the community and strive to ensure fair and transparent billing practices. Please do not hesitate to contact me directly if you have additional questions/concerns regarding your account.
  Respectfully,
  
  
  ***** *. B****, President
  
  _________________________________________________
  

• Initial Complaint

  Date:01/13/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to bring to your attention several concerning practices of the **** ******* ***** Homeowners Association (HOA) and DH Bader board that I believe warrant your investigation. DHBader does not provide a quarterly HOA bill to homeowners. At the end of the quarter , a court summons is delivered to place a lien on your property because you have not paid the bill. This appears to be a money making tactic. If you don’t receive the quarterly bill, the attorney gets to take the homeowner to court and charge court and late fees. If you do not pay your HOA fees, you are not given parking passes which means not you are subject to get your car towed. These money is going to the tow company. This is a money making scheme that needs to stop. I have requested several times to get a bill mailed to my home because I do not have access to the DH Bader portal. I have requested support for access but no one has provided the information. I should not be charged late fees.

  Business Response

  Date: 01/13/2025

  Please note that this matter came about due to Ms. *****'s account being delinquent and referred to the association's attorney for collections. Once an account is referred to the association's attorney, homeowners are directed to contact the attorney's office, not ours. This is because we are not able to speak to a matter that is with the attorney. Regardless,Amanda R****** the Community Association Manager responsible for Ms. *****'s community association spoke with Ms. ***** today and following their discussion today, we would like to address the issues outlined in her complaint. Moving forward, quarterly statements will be distributed to all homeowners. If you do not receive your invoice, please do not hesitate to contact our office at 301-******** and press option 2 or contact Ms.R***** directly at ar*****@dhbader.com, and she will ensure that you receive it promptly. Additionally, please be aware that once you have made your payment through the attorney, your account will be updated upon receipt of their report.

  The information provided by the attorney is sent via certified mail, ensuring that you receive this information prior to any further legal actions being taken on your account.
  
  As stipulated in the amended parking regulations, the board reserves the right to withhold  parking permits until delinquent accounts are made account.This measure is intended to be fair to those homeowners who make timely payments and encourage all homeowners to pay their assessments on time.Should you have any questions or concerns regarding this policy, please lcontact Ms. R***** directly.
  
  I assure you that this is not a scheme for financial gain. Provided that homeowners pay their fees on time and display the appropriate hang tag in their vehicle window, their vehicles will not be subjected to towing. Please note that in Prince George's County, towing operates on a 24-hour basis.
  
  If additional information is needed, please contact Ms. R***** or Ms. W******, Executive VP at lw******@dhbader.com

  Customer Answer

  Date: 01/14/2025

  
  Better Business Bureau:
  

   I appreciate the quick response from the president and the community manager Amanda R***** in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

  Customer Answer

  Date: 01/14/2025

  Just as a point of clarity, the account was not delinquent due to my unwillingness to pay .  I requested to have the bills mailed to my place of resident.  In the past, according to long time residents, a coupon book was mailed .  The Board decided that they would no longer do that.  
  

  My concern was that I am paying attorney’s fees because of the failure of the board sending out proper notification to the homeowner.  It is not my responsibility to keep calling to ask for them to mail the bill to my homes.  Michelle in DH Bade admitted that the bill had not been sent to me as I requested. 

  I have email to support my request and will attach it to this complaint. The issue was around the lack of communication .  
  

  This is the reason for the compliant, DH Bader is the third management company. 

  Customer Answer

  Date: 01/14/2025

  Please see the attached emails.  The first email was sent to DH Bader and the attorney.  I paid my first HOA fees for a year at the settlement table.  The issue has been the lack of communication which has caused the delinquency.  I even requested access to the “portal” back in March.  At that time , the account would not have been “delinquent”.  
  

  The agreement with this case was to move forward and do better with communication to residents.

• Initial Complaint

  Date:01/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an event in February 2024 in the clubhouse of a community managed by DH Bader. The next business day after my event, I met with the property manager. She inquired about a table in the entrance of the clubhouse. I initially said we didn’t use that area, because we were barely in that location in the clubhouse, then I remembered that we had ordered pizza for the event and it was probably from when the pizza was delivered. The property manager said she will look at the video and get back to me with the findings from the video. I didn't hear back until 9 months later. In November 2024, I see a pending charge in the portal of $144.15 for the replacement of a table in the clubhouse which I questioned. For a period of 9 months, there was no communication from when the clubhouse was rented to when I found the charges on my account. If the incident occurred during the clubhouse rental in February 2024, shouldn't the first step have been to notify the homeowner about the damage? During my conversation with the property manager on December 10, 2024, the property manager mentioned that the tables were purchased in May 2024, as evidenced by the Amazon receipt presented. If the homeowner is responsible for the charges of the table, the homeowner should have been notified before the tables were purchased. Before the old tables were disposed, the homeowner should have been notified given them the opportunity to see the damages and decide whether to repair it, keep it or dispose it. If the homeowner was responsible for the damaged table, why was there no communication with the homeowner? The 9-month interval of no communication between the clubhouse rental, purchase and disposal of the tables gave the homeowner no opportunity to physically see and assess the damages on the old table before they were disposed of. The lack of communication for 9 months makes me question the charges on this account. Please resolve this issue and remove the charges on this account.

  Business Response

  Date: 01/07/2025

  This is to acknowlede receipt of this complaint and to inform the complainant that this matter is under review by the Association's Board of Directors (volunteers).

  We will need more time to hear back from the Board and respond. Thank you.

  Business Response

  Date: 01/07/2025

  The homeowner rented the community clubhouse and subsequently damaged the tables by placing hot pizza boxes on them. They initialed and signed the rental agreement (see attached) , which included a clause acknowledging this potential issue. According to their Declaration, the homeowners' association (HOA) is authorized to charge the homeowner for any necessary replacements or repairs resulting from such actions. The homeowner is currently dissatisfied due to the violation fee that has been applied to her account, expressing that she should have received more advance notice concerning this matter.
  The board convened a hearing meeting with the homeowner on the previous day; however, the homeowner did not attend, and this absence has been duly recorded.
  
  

• Initial Complaint

  Date:10/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several months ago D. H. Bader started as our new management company for the ********** ********** Sykesville, MD. I was a little late (2-3 months) setting up auto pay. When I realized this happened I called and made payment in full. Roughly 2 months later I found out my payment didn't go through. I called and was informed **** puts a restriction on payments over $375. I was not informed of this when a representative from D H Bader instructed me through the portal. Visa, my financial institution and ***** *** (D. H. Bader vendor) all confirmed it is NOT a **** restriction; rather a negotiated term by D. H. Bader and ***** ***. On 7/7/24 I enrolled in auto pay for the sum of $150 monthly payments. None of my payments were debited and told its because my balance is too high. However, D. H. Bader in a written correspondence told me I could make a $375 daily **** payment until my account was current. If that is true, it doesn't make sense why my $150 payments were not going through. On two separate occasions, I made phone calls ON A RECORDED LINE in efforts to resolve this situation. Twice I was told I would receive a returned phone call, Neither time did they call me back. Then I received a letter from collections. I called same day and informed the collection attorney of my attempts for a resolution. It is clear I have not hid from this payment. I have made good faith efforts prior to being sent to collections. I am in this situation with a collector due to a lack of a response from D. H. Bader. D. H. Bader has since deleted my portal hindering a resolution further. They wont respond to safety concerns (down tree). I'm beginning to feel discriminated against. Attached, you will find the chronological order of communication, **** claim, proof of ETF Enrollment, proof of payment, deleted account and additional community concerns. I can provide additional email documentation to support my position. Thank you for your time and consideration.

  Business Response

  Date: 10/22/2024

  Mr. ******,
  I am sorry you encountered difficulties with your account and using our portal to make payments.  Thank you for providing all the documentation regarding this matter.   I have talked to our staff about your issue to find out what happened. When we were informed of the issue of your payment in full not going through, we had to reach out to our payment processing company, ***** ***, for an answer as we had never heard this before. We were informed that there is a $375 limit per transaction that they set. It has to do with the fees they charge, and the average dollar amount processed through their system per association. This was explained to you, and you were provided two options. One was to pay in separate transactions under $375.00 each until the balance was paid in full. The second option was to use a checking account to pay as that would not have a limit on the amount you paid. You chose not to do exercise either of these options.
  Regarding the recurring payments, when you set this up you chose the option to pay the full outstanding balance. At the time you still had a large balance due because your original payment in full did not go through. The system tried to ACH the balance owed but could not because the balance was over $375.00 and therefore, no payment was automatically withdrawn. Had you chosen the option to pay a set $150.00- or one-month’s assessment, the payment would have processed.
  You stated that twice you were told that you would receive a phone call back but never did. Please let me know the date and who you spoke with so I can follow up with that person. We have a policy that phone calls are returned within two business days so I would like to ensure that this policy is being followed by our staff.
  I am sorry that you no longer have access to the portal to make payments, but it is our policy to block owners whose accounts are with the association’s attorney from accessing their account.  The reason for this is that the online balance that appears will not agree with the actual balance per the attorney because we are not aware of all the charges incurred on a daily basis.  All owners whose accounts have been turned over to the attorney must communicate directly with the attorney. Once your account has been satisfied at the attorney’s office, we will be happy to open up your portal access again.
  You can still email us with your safety concerns which we will address on a timely basis. That is separate and apart from your assessment account. We do not discriminate on any level and your assessment account balance has nothing to do with other services you seek that pertain to the safety of the common areas of the association.
   I sincerely apologize that you are going through this stressful situation.  We do want to help you to resolve this. We encourage you to reach out to the association’s attorney who is overseeing your assessment account to get that cleared and/or you may reach out to me if you have any other concerns.
  
  Respectfully,
  
  David H. B****, President
  DH Bader Management

  Customer Answer

  Date: 10/23/2024

  Mr. Bader, 

  Thank you for your response. I will do my best to clarify areas of contention. 
  

  1) I was originally told via email from Kathleen, that **** would not process a payment over $375. I called my financial institution, they refuted the claim as they have no such restriction. I continued to attempt payment using the same **** credit card. I confirmed through my own investigation the $375 maximum processing charge is negotiated between ***** *** and DH Bader. ***** *** went on to state it is not common for this restriction to be in place. Outside of the initial concern of your team not informing me of the restriction. This was yet another delay that I experienced because of DH Bader. 

  2) The ACH charge was not set for full payment, rather $150 installments. This documentation has already been provided in the original BBB complaint with documentation.

  3) I was told by both Monica and Kathleen I would receive a call back to help address my concerns. If you listen to the recorded conversation, you will hear that Monica did not understand why my $150 payments were not being withdrawn. She told me she would look into it and call me back. That never happened. I then reached out to Kathleen for support. I explained the entirety of the situation and she assured me she would look into it and call me back that did not happen either. I have provided documentation where I attempted to call in and resolve this situation on multiple occasions prior to being sent to collections. your team, whether on purpose or accidentally delayed the process which put me into collections.

  4) I cleared my $984 assessment fee balance utilizing a customer centric payment portal through your legal firm. I have continued to make my assessment payments on their portal to stay current. There were no payment issues pre-or post DH Bader payment portal. 
  

  I have sent a chronological summation of communication that supports my position. I was also reaching out to my HOA board for support regarding the lack of service I was receiving from your team. I am not one to miss payments. 
  

  if you review the supporting documentation, I think you will see I am simply asking you to make the right decision so we can all move forward amicably. All I’m requesting is you have my account removed from your collector, delete any penalties, fees, liens, etc. and reinstate my Management account in good standing. 

  Please let me know if you have any follow up questions. Thank you. 

  Business Response

  Date: 10/30/2024

  We are working to resolve this matter internally and will have a response by 11/8.In the meantime, all legal action has been stopped.

• Initial Complaint

  Date:08/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The management team is refusing to grant me my parking permit. I do not owe any fees and they are saying that I owe 219.00. M

  Business Response

  Date: 08/07/2024

  The policy of the **** ******* ***** HOA is that delinquent homeowners are not eligible to receive parking permits.

  Ms.******** brought her account current on 8/6/24 and her parking permits were mailed to her the same day.

   

  Customer Answer

  Date: 08/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:07/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live at *** ******** **** A community that is being managed by DH Bader Management. The air conditioning unit for the lobby at this buildings address has been out for over a month without any resolution. The response is “ The party’s are on order” ., This is a response akin to “the check is in the mail” You cannot reach anyone by telephone nor can we get knowledgeable repsonses form any apparently anonymous source. The main contact never answers the telphone nor responds. At present I cannot recommend this management company as they seem to be more a collection agency than a management company.

  Business Response

  Date: 07/21/2024

  This homeowner believes he knows everything there is to know about managing a condominium, while he is in violation of the rules himself.  He leaves nasty e-mails and messages.  All of his concerns have been addressed by e-mail as well as by the Board president. He also has been responded to by the administrative staff and has become borderline harassing of our management office staff.

• Initial Complaint

  Date:03/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  D.H. Bader Management (10480 Little Patuxent Pakway, 10th Floor, Suite 1000, Columbia, MD - 301-953-1955) is management company for my development (********* *****). I pay my association dues in full between April and August of the year my dues are due. I have attached the payments submitted to D.H. Bader Management for payment and emails where I have asked where do I owe now $1,200.00. They have failed to respond to my emails and now have submitted my account to the association attorney's office where they are processing a lien on my property. I have contacted the attorney's office where I have asked again for detailed accounting information and after an email to their office and one voice message and one phone call was informed that it will take 60 days for my request. Please assist. Thank you

  Business Response

  Date: 03/25/2024

  Please know that we provide financial management for the ********* ***** HOA where Ms. ******* resides and is a homeowner. Part of our duties is to collect assessments and pay the bills of the association. In addition we are charged with following up on delinquent accounts in accordance with the Association's governing documents and MD law. Assessments are due quarterly (see attached). Also see the section of their covenants regarding payment and non payment of assessments. Payment of assessments are due on the first of each quarter (January, April, July, and October ) and are considered late after 30 days, wherein interest is assessed and notices were sent to Ms. *******. Upon review of our records, our company sent out 14 delinquency notices to Mr. & Mrs. ******* from November 2022 to Jan 2024. Their account was turned over to the association's collection’s attorney on 2/20/24.  See copies of delinquency letters attached. From the period 7/2022 to 2/2024, we only received one check #*** for $908 on 7/6/23. After the payment of $908 on 4/18/2022 this was the date in which the balance was the lowest at $7.06. (see ledger from 6/30/21 to 7/31/22) attached. We have no record of ***** ******* communicating with our staff prior to their account being turned over  to the association's attorney. Once an account is referred to the association's attorney, we are not to have any communication with the delinquent client. They are to only communicate with the attorney's office staff. I have attached copies of the *******'s account history documenting the amounts assessed, payment received, and notices sent. Ms. ******* chose to  ignore the 14 notices we sent and pay only the assessments (ignoring the interest) and only then paid outside of the required due dates. At this stage, she needs to contact the attorney or send a request to the Board through our company.

  Please let me know if you have additional questions or need additional information. Thank you. 

   

  Customer Answer

  Date: 03/25/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  

  I am attaching two emails that show that the management is not telling the truth

   Email dated September 27, 2022 acknowledging receipt of my message and the other email dated March 25, 2022 where I emailed them documenting my payments and they never responded but emailed the treasurer about my account and not speaking with me.

   The management company has very poor system in responding to emails and then turn accounts over saying they are delinquent 

   i have been a member of my community for over 20 years and paid my dues in full and not in installments 

   never did I get interest on my money that was paid early

   Sincerely,

  ***** *******

  Business Response

  Date: 03/26/2024

  Their account history was provided to them. If they have made a payment or payments that are not reflected on the account histories provided, please show us proof of those payments.

  If payments were made and not credited to their account accurately, we will gladly make the corrections and remove any associated fees if it is our error. Again, we've sent them 14 notices in the past two years.

  Please let me know. Thanks. 

• Initial Complaint

  Date:07/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We experienced water damage in our home in December 2022, and have been working with our condo’s management company since February 2023 to receive proceeds from the insurance company which have been sent to our condo’s management company D B Bader. DBB is not responding to continuing & multiple inquiries from both me and our condo’s president.

  Business Response

  Date: 07/17/2023

  Please accept this communication as response to the above referenced ID number. This office is the managing agent for the ****** **** Condominium Association located in Columbia, MD 21044.
  
  On December 14, 2022, there was a water loss within ***** ******** **** which is within the ****** **** Condominium Association. The owner, Mr. **, reported a leak to the then property manager. The appropriate action was then initiated to mitigate the water within the unit.
  
  Upon completion of the water mitigation, Mr. ** made payment in full directly to that vendor. A proposal was then obtained from **** *** to provide a cost estimate to complete the restoration work within the unit to resolve this matter.
  
  The Association (****** ****) then filed an insurance claim (#*******) with their carrier to cover the expense of the claim minus the $5k deductible of which the unit owner is responsible for per the Maryland Condominium ACT.
  
  Since then, this association has been assigned a new property manager, as the manager that initiated this claim is no longer with the company. The current property manager has communicated with Mr. ** multiple times since taking over to gather all needed information to move this claim forward. The property manager is communicating with the Associations carrier to finalize the **** *** restoration proposal and claim. The manager has spoken to Mr. ** as recently as July 13, 2023, and communicated with him that all documentation has been received and management is in the process of resolving this matter as quickly as possible. We are eager to resolve this matter for Mr. ** and will continue to take all action necessary expeditiously to do so.
  

  Customer Answer

  Date: 07/19/2023

  
  Complaint: ********
  
  I am rejecting this response because
  the management company has not provided the final outcome which we seek, which is the completed restoration of both our upstairs powder room and much of our downstairs finished basement.

  We appreciate the response by the management company to the BBB and are pleased with the current efforts of the new property manager; however, much work still needs to be done.

  We believe in mulligans* / second chances.  Now that we have a pilot for our journey, we are looking forward to a smooth ride and a safe landing that includes the restoration of our upstairs powder room & lower level basement.  
  
  * mulligan ~ golf, a mulligan is a stroke that is replayed ….  The result is that the hole is played and scored as if the first errant shot had never been made.

  Sincerely,
  
  ***** **