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Business Profile

Roofing Contractors

Kanga Roof
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid for black Gutters and downspouts... Less than six months ago... The house was damaged and no remedy was done. The black gutters that we paid for are not black. Their supposed to be 5 k black . The paint is peeling. This company is very unprofessional. We paid a lot of money for this project and have been given fraudulent products.

    Business Response

    Date: 03/14/2023

    I Maurice H******* have spoken to the complaint Mr ***** and have gone back to the property with our gutter subcontractor to address the issues and concerns about the gutters and downspouts that were installed.

    it appears that my gutter installers painted with gutter paint some of the accessories , (1 end cap and a few elbows) that they ran short on because the color was out of stock at the supply house.

    we have identified the issues and concerns that Mr. ******* has brought to our attention. We are ordering the accessories in question and will remove and replace them with the new accessories.

    We will also conduct a walkthrough with Mr. ******* after all the corrections are made in order to insure that he is satisfied with the corrections that were made.

     

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