Complaints

This profile includes complaints for The Med Help Group LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Med Help Group LLC

  15400 Calhoun Dr Ste 370A Derwood, MD 20855-2735

• 

  The Med Help Group LLC

  407 Malcolm Dr Westminster, MD 21157

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted them very rude woman hangs up , only someone named *****, only person in office? Can talk. Never returns calls. They claim they have t received any of my letters, emails. I have never received one piece of paper from them, nor one medicine piece of help. Never authorized this pmt. None of the drug companies contacted me on their behalf. My husband is undergoing chemo and we need our money to pay our bills. They are a scam company and I cant get the bank to stop the withdrawals, next one Friday. Please help me and others. My husband is 100 percent disabled veteran, agent orange and leukemia. Im trying everything I can. Thank you.

• Initial Complaint

  Date:03/18/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been paying this company $49 a month for them to have authorized medication for my husband through the medication company renewed my prescription this year andsupposedly I was terminated this past month. They told me they could no longer get the medicines for my husband, they gave me one month reimbursement And when youre terminated, youre supposed to get a full refund Ive been paying them $49 for the last year and a half. Theyre supposed give me my full money back. Theyre not answering my emails. Theyre not answering the phone. they had me saying a paper and sent it back to them in the email with the guy on the phone for cancellation of the This account was for my husband, ******* ***** and Ive been working with them for the last **************************************************************************** backpay $49 a month since for the last 14months

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 2024 my husband needed a very expensive medicine. Med help could get it for $100 sign fee then $59.95 a month. It is now December and I have asked to cancel, for my money to be returned do to never receiving any medication!! Ive been back and forth with them and just get the run around. After threatening to call the BBB and the attorney General and calling a million times did they call and said I have to appeal and wait for the manufacturer to respond. They said I would either get the medicine that my husband doesnt need anymore or possibly my money. This place is horrible. All I want is the money they took without receiving the medicine. They are a scam company if you ask me. I have asked to cancel many times but they refuse. My husband ** never received any paperwork from them at all. They would say we are approved but to get nothing. I have all the emails from them printed out as well. I talked to a ***** **************. He said he will be my direct contact. Every time you called before that, though you were always first in the queue with a waiting time of one minute that could be calling, listening to the machine hanging up, calling over and over and thats it.

• Initial Complaint

  Date:09/18/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** collected the charges for this service on 09/14/2024 and it cleared my credit card on the 16th. I tried to cancel the transaction with my bank but was told it could not be canceled until after it posted. I called to cancel on the 15th to say I wanted cancelled but the call went straight to VM. I sent an email on the 15th to ******************************* and have not received a reply. I have received nothing from them so far. No confirmation, no papers to sign, and no callback or emails. I just want my money back charged by them/

  Customer Answer

  Date: 09/19/2024

  Talked to supervisor, ***** today 9/19 who advised me this company on BBB is not their company but a company farther south in ********. I called ************** and talked to **** who transferred me to ********* in customer service. I requested my account to be cancelled. She advised me she would have her supervisor, ***** call me back. She called me back from **************. I requested my account to be cancelled and refund the $159.95. She advised the money can't be refunded. Told me the account will be put on hold for two weeks in case I changed my mine.

• Initial Complaint

  Date:08/14/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sign contract for service on 5/20/2024 cancel contract on 5/23/2024 fedral code allow 3days.charge $149.95 for service not deliver.violate my legal right on some issues.willprocedure in legal action as desperate trade practice if the charge not refund.

• Initial Complaint

  Date:07/29/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have Bern charged ***** for the last 2 months for insulin that im.not even getting through med help griup.nim.payingviutvof pocket..my ** refuses to fill out tge paper work and I have asked ******* stop Taku g money out of account but am getting no where..konone ever calls me back nor can I talk to a representative. im. very upset about yhus..im.paying for insulin that ****** getting through the med help group. I want to talk to someone but ** one calls me back

  Customer Answer

  Date: 07/29/2024

  med help group wesminster marland

• Initial Complaint

  Date:07/01/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted MedHelpGroup for assistance with paying for two medications at or around the first of May. I had to pay $169.95 up front and $69.95/mon. there after. What I did not know was that the forms I was paying to have filled out were basic ******** forms that my ** would have gladly filled out for free. In fact my **s office said this is a scam that they see often and they told me to cancel this service and get my money back. I immediately tried to do this. The company canceled the service but refused to give me a refund saying they have it all recorded and I have signed all the paperwork. They also threatened that they could go back into my bank acct and take more money because I cancelled before 90 days were up. I am hoping you can help me get my money back. I dont think they should be allowed to get away with this. Sincerely ***** A ******. Ps I will attempt to send copies of paperwork involved.

• Initial Complaint

  Date:06/27/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ** prescribed an injectable meds that my insurance covered some, but my copay was $250/month. I had already reached out to several non-profit organizations like Pharma&, ******************* for help with my copay. I was searching for Needy Meds on the internet when Med Help Group popped up. I contacted them and the *** said that he could help me. He looked up the medication to see what he could offer and told me Pharma& had an application. I told the *** that I had already talked to Pharma& and I didnt qualify because my insurance covers a portion of my prescription cost. He said not to worry about this, because they knew how to get the application completed to pay for my meds. He completed the application and I was charged $100, then I found out that he falsified my application with different information that what I told him. I called the company to get this info corrected. Then I gathered all of my documents that they requested. I then was charged a monthly subscription fee of $59.95. I called and spoke to a manager and she told me she was going to put the subscription fee on hold until I was approved. I then get charged another subscription fee of $59.95. I disputed this charge on my credit card. I finally get a letter in the mail that pharma& has denied me application. I contact Med Help Group again and asked for a refund, and was told to send them the denial letter. I sent the denial letter via email and didnt hear anything from them. I followed up with another email requesting a refund and was told that because I had stopped one of the subscription payments that no refund would be issued. I sent another email and I have tried calling the company several times to discuss, and I have not gotten a response. I am asking for my application fee and subscription fee refunded to me. You dont treat customers this way to take advantage of especially when the customer tells you up front that they dont qualify for the Pharma& program, and have a cancer diagnosis.

  Customer Answer

  Date: 06/30/2024

  I also did a charge back on my credit card because they were suppose to not charge me the monthly fee until I was approved, however I just received notification that my credit is being reversed. So the total charges are $219.90.

• Initial Complaint

  Date:06/06/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my sleep doctor put me on a new sleep med called Quviviq About a year and a half ago .it was a new medication at that time. I could only get it from an online pharmacy in **********, ******* Year and a half ago. The pharmacy stopped providing it for me in December. It was now available from regular pharmacy but at an excessive ($450.+)We were referred to Med Help who indicated we could get an alternative similar med by purchasing membership for $125 and $59.95/mo for the script. We sent them a check for $184.95.Weeks went by with no medication until we got a letter from ***** (MedHelps provider?) saying I didnt qualify because we were on *********(Med help didnt tell us this ( they had a new employee assigned to us who wasnt aware of this)and they had even earlier asked us for a copy of our ******** card. Merck said we might be eligible for an exception if we were ********** - but we arent.Finally out of desperation in April, I checked with my Rite Aid pharmacy and they told me that I could now get the Quviviq for $135/mo, with GoodRx card.I called Med Help for a refund and they said I needed to have my Doctor send them a fax requesting cancellation of the Balsomra script because I was returning to *******. I did this.However now ******* refuses to refund my money because we cancelled the Balsomra and that we would have been approved by *****. That is clearly not true.

• Initial Complaint

  Date:11/17/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay $89.95 per month to receive two diabetic medications through this agency. I was up for re-enrollment for one of my medications in August 2023. I gave all requested documents on 9/5/2023. It is 10/25/23 and I still have not received my medication. I have been out of this medication in September 2023. I am also now out of the second medication I receive through this company as well. I, and my wife, have repeatedly called them, emailed them, and this has not been resolved. I am out of two life saving medications and no one will respond to emails or answer the telephone when I call (during business hours). I have consistently (multiple times a week), attempted to make contact via phone or email and still have no answers or medications. However, they continue to take my monthly payment from my checking account. I now have no medication to take for diabetes.