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Business Profile

Locksmith

Lock-A-Roo Locksmith

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Locksmith.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company scamed me. I called and they said 175 for a new key, when he showed up the price went up to 264 i didnt want to pay it but my wife said since hes here to just do it. The key wouldnt work he said he would need a deposit to come back with a new key so i gave him half pay 132 to come back. He came back a week later with a new key that wasnt the same with no remote starter and that one also wouldnt work but would start the car but wont lock or unlock the car he wouldn't give me my money back. I said since only half the key works and i gave you half ill take it as it is he said noi have to pay the whole thing even though it doesn't work 100%. Now hes not answering my calls or calling me back.

  • Initial Complaint

    Date:01/17/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was charged $222.00 to have a new bedroom door knob installed because the tech could not fix the original one. The new door knob broke the next morning and I had to pay even more money to another tech from a different company to come fix it. The first business Lock-a- roo is not helping me resolve this issue with receiving some type of refund

    Customer Answer

    Date: 01/18/2024

    Business gave me a refund

Lock-A-Roo Locksmith is NOT a BBB Accredited Business.

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