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Business Profile

Mats

Tiffin Mats, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tiffin Mats, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tiffin Mats, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 52 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/04/2024

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 09/16/2022 I placed an order with Tiffin Mats and paid $6868, I needed the equipment by ******** **** said I will have it. After not receiving anything I started calling, they assured me it is in production and only waiting for the foam,I called and e-mailed many times and every single time they will say a manager will call me,they will reply to the e-mail again saying the foam is on its way. I am a very busy man and could not follow up on the e-mails every week. One day I found out the warehouse was destroyed by fire and lost every hope that I will get my money back or equipment. Recently on the news I saw something saying that the investigation is still ongoing. I know it is late but still hoping I may get something back.

    • Initial Complaint

      Date:04/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/18/23 I ordered a set of Trapezoid mats from Tiffin totaling $1046.00 (Order #****). I paid for the mats at the time I placed the order. I tried several times to reach them by e-mail and phone and received no answer except "I'll look into it". In November 2023, I did reach a person on the phone and was told they have the materials and would make my mats soon. I was instructed to call back in a couple of weeks for an update. I have been trying to contact them and have never gotten an answer. Just today I found out the warehouse burned down. I never received any notification from Tiffin. At this point I am seeking a refund for the products I paid for and have not received. I would appreciate any help in seeking/receiving a refund.

    • Initial Complaint

      Date:03/29/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered mats from Tiffin over a year ago. They never completed the order and have refused to give us a refund. We are a small non-profit youth organization. We have had repeated contact with them and they continuously make up reasons that they cannot give us a refund. For example, the card that was used to make the purchase is no longer active. That is ridiculous. It is still our money and they could cut us a check. I hope you can help us get our money back. This situation has been a nightmare for well over a year.

    • Initial Complaint

      Date:03/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Sting Mat from Tiffin on 3/8/23 in the amount of $594.00 and have never received the product. After many phone calls and emails and being told that we would get the product, we found out that Tiffin has not only gone out of business, but their facilities have burned down and they are the focus of a possible fraud suit.

    • Initial Complaint

      Date:02/27/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a foam block flooring system on 11/3/23. I was told the designer would reach out to me within a week to confirm the dimensions. No one ever reached out. Tiffin Mats would not return my calls or emails. Finally on 12/29/23 I received an email stating that there was a fire and they could not complete any orders. I have tried to reach out since to inquire about a refund but no one will answer my emails or phone calls. Today my email was returned saying the email address no longer existed and the phone number appears to be disconnected.

    • Initial Complaint

      Date:02/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a wrestling mat online on February of 2023. This mat was never delivered. Despite many phone calls and emails, I was told week after week that the mat would be ready the following week. After three months of this communication, I requested the order be cancelled and a refund issued. I was told I would get a refund. However, despite numerous calls and emails, I never got the refund. I waited until now to see if a refund would be sent, but it was not sent.

    • Initial Complaint

      Date:02/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a gymnastics roller for my daughter on March 18 2023. Order number 3726. Order update number ******. I got an email on may 2 2023 telling me awaiting fulfillment eta week of 6/9/23. I have called 1 time a month basically since July of 2023. I get the secretary and she just tells me to email or leave a phone message for Gerry. I have wrote two emails to [email protected] asking when I will be seeing my product and never got a response back.
      To order this product I had to use a check which was sent in the mail and they received and cashed the check already. At this point I’d like my money refunded to me in full.

    • Initial Complaint

      Date:02/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a crash mat from Tiffin Athletic Mats on Nov 28th 2022. Many months passed and I called to follow up. They said that orders were behind, but my mat would be sent as soon as it was ready. Many more months have passed, and when I call they say to email, but no one replies to my emails. I have asked for a refund with no response. Now when I call their number it says that their message box is full.

    • Initial Complaint

      Date:02/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made a credit card charge on Tiffin's website for $2,581 for 6 of their deluxe takedown matts part TD42, which were never delivered. I requested a refund but Tiffin is non-responsive. They do not even have a working phone number. They were apparently running a **** where they would give customer's very long lead times that they would extend over and over again, and then closed their doors and kept all the customer's payments without supplying their orders.

    • Initial Complaint

      Date:01/19/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid almost $6K for mats for my gym back in May 2023. Robin specifically asked for prepayment by check. They cashed it immediately on May 30, 2023. Original ETA was July 2023. Robin and Gerry kept pushing back the order arrival time...given the runaround all year long. Just told by the local police that the Tiffin Mat company suspiciously was burned down to the ground a month ago. I have pics of the paid sales order and original ETA and my cashed check...willing to ban with others that were swindled to pursue this case. Been finding out that this has been going on for almost a decade based on investigative news reports and other reports. How is it possible that they were allowed to stay in business for so long and allowed to steal other people's hard earned money...

    Tiffin Mats, Inc. is NOT a BBB Accredited Business.

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