Complaints

This profile includes complaints for Tiffin Mats, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Tiffin Mats, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Tiffin Mats, Inc.

  505 Blue Ball Rd # 40 Elkton, MD 21921-4873

• 

  Tiffin Mats, Inc.

  PO Box 823 Elkton, MD 21922-0823

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tiffin cashed our check on 5/25/23, of $7,255.00 for 9 cheer mats . I received an email on 6/29/23 that my mats would be delivered mid July. July came and went . I called and called and Robin in the office started to give me an attitude for calling so much asking where my mats where , all she could say was she didn’t have answers for me . When I realized this was shady was when they started not to pick up my phone calls, but they would pick up a different phone number I would call from with a different area code . I asked for a refund , heard nothing back about that either . This is actually ******** because they stole our money!

• Initial Complaint

  Date:01/05/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Flexible cheer Mat, on May 18th of 2022 and paid the amount of $7,021 dlls the same day, my order number is ******. The order was going to be ship to El Paso, Tx 79936 and they said it will arrive in 3 months (August 2022)
  The 3 months passed and I didn’t have any news, I always called them to ask and they always say the same “We will send you more info to *****************************, call us back in 3 days” but I never received anything so I always called them again and again, then more than a year passed and they kept telling me the same on every call I did; until December 2023 that I noticed they weren’t answering my calls anymore, I search on the internet and realize that the store burn, so since December 2023 I don’t have any information of my order and what will happen with it

• Initial Complaint

  Date:11/20/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 28, 2022, the ********** ** ***** ******* (University) purchased athletics mats from Tiffin Athletic Mats LLC (Tiffin Athletics), in the amount of $2,090.00. Tiffin Athletics has failed to deliver the mats to the University and on March 20, 2023, the University requested a refund. Tiffin Athletics stated that a refund will take 30 days to process; however, it is nine (9) months later and the University has not received the refund for the product that they did not receive.
  
  Tiffin has been contacted multiple times regarding the payment and request for refund. A demand for payment has been sent via Certified Mail along with email copies reflecting the attempts to get this issue resolved.
  
  We would appreciate your assistance in helping to get this resolved as quickly as possible.
  
  Sincerely,
  
  ******* ******* Senior Buyer, ********** ** ***** *******

• Initial Complaint

  Date:11/16/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered 9 rolls of mats for our cheerleading program in North Canton, OH on August 26, 2022. We spent approximately 10,000 and have never received the equipment. We have attempted dozens of times to get a refund but we continually get the run around. This was for our kids and it is repulsive that this company has done this to them. They all worked so hard to raise this money and they should be held accountable. How can the state of MD allow them to get away with this behavior?? NEVER buy anything from them!!! **** ****** ** ** ************

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 27, 2023, I ordered an "octagon donut" from this business. My card was charged on Februrary 7, 2023. I was told I would have the item in 9-12 weeks, paid $696 on my credit card. I have yet to receive the item. I have contacted the business no less than 15 times, by both email and phone. The receptionist who answers the phone says I need to talk with Gerry ******** the owner in order for a refund to be processed. He has not returned any of my messages. When I call to ask to speak to him directly, I am told he is not available every single time. I am hoping BBB can help me get refunded, along with the MANY other people you seem to be helping this business with. ** ** ********** ****** ****** **** ****** ***. Thank you. *****

• Initial Complaint

  Date:10/31/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello My name is Brian ****** I am a wrestling coach at a high school. In Southwest Virginia. we ordered wrestling maths from Tiffin mats in Maryland in late January,/early February and if yet to receive our mats. i have asked numerous times for updates and I've also asked for a full refund to get no Avail. There is no communication, they will not let me talk to anyone in upper management all I get to speak with is the secretary. We sent them a check for $11600 and and I feel like they have just stolen our money from our school. could you guys please help resolve our problem? If in any way possible, we are in desperate need of our money back or wresting mats, I do not want to know what to do with this point. We've tried everything. The company will not communicate or try to help us.
  Thank you for taking the time to read this. And hope you have a good day period

  Bureau Response

  Date: 11/07/2023

  Gerry ********
  Tiffin Mats, Inc. 
  

  ** *** ***
  ******* ** *****
  
  
  
  
  
  Dear Gerry ********:
  
  
  
  

  This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 10/30/2023 and was assigned an ID of *********  

  
  

   

  
  

  BBB forwarded you a complaint filed by Kenneth *****. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.

  
  
  
  In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.   
  
  
  
  We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 
  
    
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  
  To access/respond to this complaint online:
  
  Go to: ****************
  Enter the following code: 20###-###-####A

  
  

  
  

   

  
  

  
  

  Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language. 

  
  

   

  
  We look forward to your prompt attention to this matter.
  
  

  Sincerely,

  
  

  Heather ******
  Dispute Resolution Specialist
  *************************
  
  Phone: ###-###-####

  
  

   

  
  

  
  

  CUSTOMER EXPERIENCE INFORMATION
  
  
  
  Customer Information:
  
  Kenneth *****
  
  *** ******** ****
  *** ******** ** *****
  
  Daytime Phone: ###-###-####
  E-mail* ********************
  
  
  
  
  The details of this matter are as follows:

  
  
  

  Complaint Involves:
  Refund Or Exchange Issues
  
  
  
  Customer’s Statement of the Problem:
  
  Hello My name is Brian *****. I am a wrestling coach at a high school. In Southwest Virginia. we ordered wrestling maths from Tiffin mats in Maryland in late January,/early February and if yet to receive our mats. i have asked numerous times for updates and I've also asked for a full refund to get no Avail. There is no communication, they will not let me talk to anyone in upper management all I get to speak with is the secretary. We sent them a check for $11600 and and I feel like they have just stolen our money from our school. could you guys please help resolve our problem? If in any way possible, we are in desperate need of our money back or wresting mats, I do not want to know what to do with this point. We've tried everything. The company will not communicate or try to help us.
  Thank you for taking the time to read this. And hope you have a good day period

  
  

   

  
  

  
  
  
  
  
  
  
  
  Desired Settlement:
  Other (requires explanation)
  
  Refund; Finish the job
  
   
  

  
  
  
  Additional Comments from Consumer:
  
  

  Bureau Response

  Date: 11/21/2023

  Gerry ********
  Tiffin Mats, Inc. 
  

  ** *** ***
  ****** ** *****
  
  
  
  
  
  Dear Gerry ********:
  
  
  
  This message is in regards to a complaint submitted to BBB about your business on 10/30/2023 by Kenneth *****.  This complaint was assigned ID *********
  
  
  
  BBB is informing you that this complaint has been closed as UNANSWERED.  Multiple communications have been sent to you about this matter; however to date, we have not received a response.
  
  
  
  You should be aware that your lack of response is now reflected in BBB's rating of your company. You can view your revised BBB Business Profile on our website at ****************
  
  
  
  BBB helps resolve disputes between businesses and its customers. We welcome the opportunity to amend your BBB Business Profile upon receipt of your company's written response and resolution of the dispute.
  
  

  Sincerely,

  
  

  Heather ******
  Dispute Resolution Specialist
  *************************
  
  Phone: ###-###-####

  
  

  Bureau Response

  Date: 11/21/2023

  Kenneth *****
  
  *** ******** ****
  *** ******** *** *****
  
  
  
  
  
  Dear Kenneth *****:
  
  
  
  This message is in regard to your complaint submitted on 10/30/2023 against Tiffin Mats, Inc..  Your complaint was assigned ID *********
  
  
  
  Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond.   
  
  
  
  If the company has contacted you directly and resolved this complaint, please let us know.  Should we receive a resolution in the future, we will let you know.
  
  
  
  BBB develops and maintains BBB Business Profiles on companies across the United States and Canada. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the business's failure to promptly give attention to the matter will be reflected in the Business Profile.
  
  
  
  BBB regrets that we were unable to assist you further and wishes you the best in your future efforts in resolving this matter.
  
  

  Sincerely,

  
  

  Heather ******
  Dispute Resolution Specialist
  *************************
  
  Phone: ###-###-####

• Initial Complaint

  Date:10/25/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a mat around March 7th, 2023. It is now almost November. Every time I call I either get no answer, or someone telling me the mat is still in production. I find it difficult to believe such a big company has to take almost 9 months to make and deliver a mat. There was no indication that the process would be so long. There has not been any communication from them unless I initiated the conversation. I feel like I am being ******* for money at this point.

• Initial Complaint

  Date:10/19/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/3/2022 we purchased two purple mats from Tiffin Mats. Order #****** Total prices of $2115.00 was paid for the mats. We were expecting the mats by January. On 2/3/23 Latrice emailed us stating Gerry stated production is still working on our order and need a little more time to have it completed and shipped. On March 10, 2023 , we were informed by an email our ship date was scheduled for the following week. We have attempted to contact Gerry in Customer service multiple time. June 2023 we canceled the order by email and was to receive refund. One time we were told their machine was down to refund us. On July 11, 2023 we spoke to Tiffin Mats and was told to dispute the charge with our bank to get our money back. Because the purchase was past 30 days we were unable to dispute. On 8/16/2023 I spoke to Robin and inquired about purchasing mats. She was ready to take my order and said I would have mats in 12 weeks. I explained i don't understand how I can get mats in 12 weeks when my order from November still has not arrived. I provided my name and phone number for Gerry to call me back. No return call. I also emailed Gerry with no reply. October 17, 2023 we spoke with Robin and she said she felt bad but there wasn't anything she could do. We needed to contact Gerry and customer service.

• Initial Complaint

  Date:10/06/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered 7 panels of mats from Tiffin Mats on 10/5/22. We constantly call for an update on our order and our delivery date keeps getting pushed back more and more due to various reasons. It has now been one year with zero updates on the order. The last update we were able to get was that we would have them by 9/29/23. We still do not and now the company and the "owner" Gerry is ghosting us. CSR reps are completely unhelpful and have zero answers. She just keeps referring us to Gerry. Gerry does not answer calls or emails and is conveniently never in the office. I cancelled my order today (10/6/23) and requested a full refund. I have yet to get confirmation of cancellation or a refund. All we want is our money back and to be done with this company. Please help us get a refund. Our order# ******

• Initial Complaint

  Date:10/03/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase for some training mats on 3/11/23. No where on the website did it state an estimated 12 week lead time. Only after calling to find out why my order hadn't shipped did I learn of the lead time for production. I'm okay with the 12 weeks as I worked in manufacturing and understand lead times as well as delays due to logistic and import issues. My problem is there was no update from the company without me calling several times. Each time I called there was a new excuse (delay in getting foam, vinyl machine broken, behind on other orders that mine hasn't even had materials ordered from the supplier, etc). I asked about cancelling part of the order to see if it would speed up the process. There was no clear answer. I was actually told to wait a couple more weeks and my order should begin fulfillment. I continued to give them the extra time they asked. It's now been over 6 months. I've called weekly as well as emailed Gerry the ******* ******* whom I'm told is handling my order now as well as the only person who can issue my refund. Most the time when I call no one answers. When I get an answer it's usually the same woman and I get the same answer, Gerry isn't available. I have her send me to his voicemail. I leave a message requesting an update on my refund. Additionally I follow up with an email. I have not received a response. I have not received my refund. I do believe this company is going bankrupt and they are just stealing from customers.