Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 12, I placed an order for a 12 month subscription for my son. I paid ****** and did not receive my package. When I inquired about it, they took several days to get off to me and told me that my son would have to register the package under his information since it is a gift to him. I was unaware about so I went ahead and did that . At this point it was already April so there was two months that my son did not receive his cooking kit. I reached out again and was assured he would be getting his kit in May by the 12th. It had showed on my mailing account that was going to be delivered by 12 May which it was not. I reached out again and was assured the problem was taken care of, and it be shipped out no later than the morning of 20 May. When I went onto their site, it is not showing it has been filled or shipped and I am getting no responseback about getting a refund. I find this extremely unprofessional and very disappointing that my sons birthday present never came.

  Business Response

  Date: 05/21/2025

  Dear *****,

  Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience you and your son have experienced.
  We understand how important this gift was, especially as it was meant to celebrate your sons birthday, and we deeply regret that the delivery and communication did not meet your expectations.

  After reviewing your account, we see that your order was placed on February 27th for a 12-month gift subscription. Unfortunately, due to the nature of our subscription system, we require gift recipient registration to activate shipments, which caused an initial delay. We recognize that this process should have been communicated more clearly at the time of purchase, especially for gift subscriptions.

  Once your sons information was registered, our team worked to ensure the subscription was properly activated. However, we acknowledge that the subsequent delays in shipping, and our slow response time have been unacceptable.

  As of today, we have taken the following actions to resolve this issue:

  1. We have prioritized shipment of the missed kit, which will be sent out immediately. Tracking information will be emailed to you within 24 hours.

  2. As a gesture of our apology, we would like to offer you an additional discount on your current subscription. Please contact our support team to apply this to your account.

  3. We are also closely monitoring this subscription moving forward to ensure that all remaining boxes arrive on time and without issue.

  We understand your disappointment and truly regret that this has been your experience. Your feedback is extremely valuable to us, and we are actively working on improving our gift order process and communication so situations like this do not happen in the future.

  If you have any further concerns or would like to speak with a member of our team directly, please dont hesitate to reach out to us at ****************************** or ************.

  Thank you for your patience and for giving us the opportunity to make this right.

  Sincerely,

  *******
  Customer **************************start="2285" data-end="2288">I'm **********************start="2303" data-end="2306">******************************

• Initial Complaint

  Date:07/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this product for my grandson. Subscribed for a year. I now want to cancel the subscription and there is no phone number to contact this business. I have sent multiple emails and there has been absolutely no reply. I see from reading above that I am not the only one who has had this issue. I felt that I had no other recourse than to file a complaint. I simply want out of this pending renewal and have done everything on my end but have not received a response. Thank you!

  Business Response

  Date: 07/18/2024

  We do apologize for the delay in our customer service. Our normal replies to our email can take 48 Buisness hours however, due to Hurricane ******* destruction In *******. Our office and team members homes did not have power for a week and put us behind. Your cancelation has been processed and you should have received an email to your ******* email you put on file with us.

• Initial Complaint

  Date:05/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im The Chef Too offered a referral program wherein customers were promised $10 in credit for each referral made. Without warning, this program was disabled and my personal code was thus deactivated. The company has essentially stolen at least $100 from me (I have a screenshot showing a balance of $96.67). While they have the right to end the program, no normal business would do so without first making good on the credit they promised to their customers. Im not sure whether the company is going bankrupt or is simply dishonest, but my earned credit should be restored.

  Business Response

  Date: 05/13/2024

  Hey! We are so sorry about this! We are transitioning to a better platform and sent an email out to all customers. We are so happy to honor your referral credits in the form of a gift card. Please reach out to us at ***************************** with your account information, so we can get this taken care of you ASAP!

• Initial Complaint

  Date:04/24/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two childrens baking kits from the company Im the chef too! on 3/13 for $51.81. My order number was ******. After not receiving the kits for almost a month, I reached out via their website regarding canceling the kits on April 3rd (I believe). On April 4th I received a response that they only ship once a month which was not noted on their website and nothing else regarding my request for a refund. I received a new order email with a new order number ****** that contained the same two kits not with a new order number and order date. I ordered these kits on March 13th for my kids spring break. Its been an over a month and a half and I still have not received the kits or a refund. Im hoping you can help me get a refund for the order I never received.

  Business Response

  Date: 04/25/2024

  Hello,

  As attached, she reached out and let us know her package did not make it. We attempted to reship it to her. There was a miscommunication, because we no longer make the Shooting Star Pancakes. This did not get communicated to the customer, due to personnel changes. We are sincerely sorry for this. We have sent her out a new order today, with a replacement package for the one we no longer make and an additional box to make up for any inconvenience.

  Customer Answer

  Date: 04/25/2024

   
  Complaint: 21620247
  
  I am rejecting this response because: The information provided was false information. Please see two screenshots of emails received after they responded to my complaint. I am still requesting a refund.

  Sincerely,
  
  ******* ****

  Business Response

  Date: 04/26/2024

  We do not provide refunds, but have shipped her the missing products, plus an additional one.

  ***************************************************************************************

  Customer Answer

  Date: 05/03/2024

  I apologize for the delayed response. No, this is not resolved and the businesses response was not acceptable. Please reopen the ticket. I was working on getting my response together to include more detail to also file a complaint with *** and with the attorney general. As of 5/3/24 I have not received and type of package and the shipping tracking number shows it still has not been sent my business. The business response and the websites return policy provides misleading and deceptive information. The return policy on the website states Any boxes that have been shipped are non-refundable. I contacted the business on April 1st to cancel my order before it was shipped. The business did not cancel my order but responded with something about only shipping 1 time a month. The businesses response is misleading and deceptive because the websites Shipping FAQs states Please note that our carriers pick up shipments from our facility on Mondays, Wednesday and Fridays. and This could take up to 16 days. 16 days from my March 13th #****** order would have been March 29th. I requested a refund April 1st which is 19 since ordering. As of filing this complaint, April 26th, my order was not shipped and should have been refunded as stated on their website.
  
  I was sent an email confirmation on March 13th with the order #******. On March 15th, I was sent email that included tracking number. When you clicked on the original tracking number it would take you to a *** website that showed the package was enroute and under the details there was a **** tracking number. Instead of canceling my order when I reached out on April 1st , I was sent a new email confirmation with an order date of April 4th and the order # was changed to #****** and included the same two cooking kits as my March 13th order. I did not receive a tracking order for the updated confirmation #******. After I filed my Better Business Bureau complaint, I received a 3rd order confirmation email on April 26th and the order number was changed to #****** that only included 1 of the 2 original cooking kits I ordered and two other cooking kits I did not order. April 26th I was sent an email that contained a new tracking number and its identical to the 1sttracking number. It shows the order is enroute from *** and under the details there is a **** tracking number. As of 5/3/24 the **** tracking number is **** Currently Awaiting Package. According to the business initial response to my complaint they had already shipped this package which is a lie and deceiving.
  
  As a result of this ensuing conflict, If the order was ever actually to be delivered, I would not trust the kit containing perishable items would be safe to consume. The business has lied repeatedly after I requested to cancel my order and has continued to misleads the actual status that I would not be able to trust the baking ingredients are actually what they say to be. 
  
  There is also the fact that I order two kits and she shipped an order that only contained one of the two cooking kits I ordered. The business changed the kit instead of refunding the product that I will not be receiving. 
  
  BBB PLEASE HELP ME.. IIT HAS BEEN 51 DAYS SINCE I ORDED THE COOKING KITS!!
  
  Links for reference:
  Return Policy: ***********************************************************
  Shipping FAQs: ********************************************************
  
  
  
  
  

  Business Response

  Date: 05/08/2024

  As of this moment, on 5/8, the package is shown as delivered, as of 5/6. **************************************************************************************************

  We deeply apologize that we have no control over the carriers, only the boxes when they are in our warehouse.

  Tayllor's original order was on March 13, as she stated. This was before April 1st when she reached out. Since this had been shipped, as she stated, we could not offer a refund.

  We understand that sometimes carriers lose packages, so we were happy to reship this for her.

  In our previous messages, we mentioned that the shooting star pancakes were discontinued, which is why we sent her the pancake pets and an additional kit to make-up for the misunderstanding and confusion.

  Our kits are fresh for up to 12 months and have expiration dates on the bottom of the boxes.

  We are so, sincerely sorry, that this customer has been having issues with the carriers delivering her packages to her and we have made every attempt to get her packages. Her original order was for 2 packages and now she has received 3, as of 5/6.

• Initial Complaint

  Date:03/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First subscription was placed on Sept. 14, 2023 for $126.49. I ordered the Candy land boxes and received all 3 boxes were shipped on 9/20/23, 10/27/23, and 12/04/23. Apparently, on 1120, 23 I was auto renewed. I did not cancel this in time to avoid this subscription, but I went and cancelled it immediately. The boxes were shipped on 12/3/23, 12/20/23, and and 1/29/24. i somehow received two hot cocoa bomb boxes as well. Then on 3/6/24 I notice that i somehow have yet another auto-renewal. I contacted customer service, asked for them to immediately cancel the order and stop shipment and refund my money. I explained this was canceled and i do not want to receive this product. They said it's against policy to refund and i didn't cancel before deadline. I told them the subscription WAS canceled. They told me I have two accounts when questioned how an order was placed after cancelling. So went back in and manually canceled AGAIN. I wanted to remove payments, but you can't. You can only receive a link to "update" method of payment. You can't cancel account either. How convenient for them. I have sent another email requesting that forms of payment be removed. all accounts (how did I get two and why doesn't it show this under my account details) are cancelled and they completely cancel my account with them. In addition, the site is rather difficult to find your way around to where your subscriptions are so you can cancel them. The page opens up, there are larger font links and then a picture, if you scroll down past the picture taking up much of the screen, then you will see much smaller font with links to manage your subscriptions). Over all, this is extremely poor customer service and the only thing friendly about the site is to themselves with the ease or placing orders, but not user friendly in terms of controlling your information and account details, removing payments or canceling orders.

  Business Response

  Date: 03/20/2024

  We have been in direct contact with the customer to get her a refund. When she requested we remove her payment info, we did so immediately. Then, she asked for a refund, but we no longer had her payment info on file. Yes, we are a subscription model and that is outlined in our terms of service. Additionally, we send an email to all subscribers 7 days before the renewal to give them ample time to cancel if they want to. We are working on refunding her, even though we do not have a valid payment method to refund to.

• Initial Complaint

  Date:01/28/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2022 I subscribed for 2 annual packages for my great great grandchildren for their Christmas gift. They enjoyed it, but after a while it was overwhelming and they said to not renew. I am 91 years old, and had an incredibly difficult time navigating the company website. There is no customer service number to call. My daughter assisted me and we asked that the subscription be cancelled. There is no way to know anything (whether you are a customer or not, if they received the email, etc.) from their website. Then when I get my January credit card statement I see a charge for $745.17 from them (charged on December 5th). Then my daughter filled out a customer service email request asking for the money to be returned, they said it was cancelled for the next year. Apparently the initial request to cancel the subscription was received on December 8th. I already purchased Christmas gifts for these youngsters for last year, thinking this was actually cancelled since they never communicated otherwise. I am frustrated at their poor business practices and treatment to senior citizens. I expect a full refund.

• Initial Complaint

  Date:01/08/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all, I want to make sure, the address of the Business, on my email was I'm The Chef Too! *** ********* ******* ***** ******** ** *****. The first transaction was on 11-18-2022 when I purchased a 12 month subscription of the baking kits for a discounted price of 296.95. This initial email does indicate that this is recurring/autorenewal, so I do recognize I could have and should have cancelled at that point. However, I did not do so, as I thought we may continue. Fast Forward to 2023, a year later, I received an email stating my subscription was renewed on 11-18-2023 for the charge of 371.20. I then cancelled the subscription the same day, on 11-18-2023. I assumed all was taken care of with the cancellation, but then I received my credit card bill. I reach out to their support and let them know I wanted to see if they would be willing to refund me for the subscription since I did cancel the same day, and I also offered to pay for that current month. However, I received a response that they have a No refund policy, which they did provide the link to such in the website. I did ask about the warning/reminder email about the upcoming charge for the renewal, and they indicated they sent one with the title of "Your I'mTheChefToo upcoming shipment on Dec 18 2023." However, I never received such email, as I went back and searched. Either way, the company sends an email about once every few days, sometimes daily, so it is easy to disregard the company emails. Again, I did search the emails and did not receive this email, making me feel like this was intentional on the company's part. I do not typically write complaints, but I do not want a repeat of the same baking kits. The first baking kit we received was hot chocolate bombs, bear-themed, and now we started again with the same thing but reindeer themed. I just want to cancel the subscription and get a refund, even if partial.

• Initial Complaint

  Date:02/13/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opted for a 3-month subscription with I'm The Chef Too! After the trial period, I realized my 4 year-old was not interested in it, but I knew it was a trial, and after 3 months of giving the company a fair try, I will not continue. Until I realized I had been automatically charged for another three-month trial. As soon as I realized it was automatically renewed, I logged into the website and cancelled. I also reached out to the company, notifying them I would not like to move forward and would like a refund. This was requested well before any product was mailed out. I would like a refund as this product does not work for me and my family, and I only subscribed for a one-time trial of 3 months. I was charged 104.78 on February 6th, 2023.