Complaints

This profile includes complaints for US Utility Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  US Utility Corporation

  10176 Baltimore National Pike Ste 210 Ellicott City, MD 21042-3652

• 

  US Utility Corporation

  10176 Baltimore National Pike Ellicott City, MD 21042-3650

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Interstate Utilities LLC regarding an unfair billing practice. On March 19, 2025, I received a letter from Interstate Utilities LLC, dated February 21, 2025, stating that I am being charged a $47 late fee and $2.35 in interest. However, I never received an initial letter informing me of the amount due or the payment method *********** previous years, I have consistently received invoices detailing the payment method and have successfully made my payments accordingly. The absence of a proper invoice this time has led to these unjust charges, which I find *************** resolve this issue, I request the following actions from Interstate Utilities LLC: Waiver of the $47 late fee and $2.35 interest charge. A clear indication of the payment method for future invoices. A detailed explanation of the charge in question.I would appreciate a prompt resolution to this matter and expect a response within a reasonable timeframe. Please feel free to contact me via phone or email to discuss this further.Thank you for your time and assistance.

  Business Response

  Date: 03/27/2025

  Please see attached. 

  Customer Answer

  Date: 03/29/2025

   
  Complaint: 23090038
  
  I am rejecting this response because:

  Im glad to hear that US Utility is willing to waive the late fee, but they still havent provided a payment method for me to make the payment.
  

  Sincerely,
  
  **** *****

  Business Response

  Date: 04/07/2025

  Please see attached. 

• Initial Complaint

  Date:03/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sent me a letter saying I owe then $663.00 (this includes late fees, the original amount due in January is $600.00) and I have been trying to get in contact with them via phone and email and have not received a response in two weeks. I have proof (cancelled check) that I have paid the fee back in January wen it was due. Now they are threatening to turn this over to collections but they made the mistake.

  Business Response

  Date: 03/21/2025

  Please see attached response. 

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23061598
  
  I am rejecting this response because:

   

  Who is **************** letter is not for me as I am NOT Mr. *********************************** ********

  Business Response

  Date: 03/24/2025

  Mr. ********,

  Please disregard that error. Your issues should have been resolved. If there are any remaining issues, please let me know. 

  Thanks. 

   

  Customer Answer

  Date: 03/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my bill for the frontage for Foundry Station Homes sewer/water connections. I received a second notice with a $10.00 late fee. I sent the payment with tracking at about the same time their second bill was sent. I have no issue paying the late fee but I have left multiple messages for this office requesting a return call to confirm receipt of the payment. Their phones do not connect to a live person. It is set up as a forward to voicemail. Despite their insistence that I'd receive a return call within 72 hours, no return call has been made. I am still waiting on a return call to confirm receipt of payment.

  Business Response

  Date: 03/06/2025

  Please see attached response. 

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The agent I spoke with yesterday was incredibly helpful. 

  I would still recommend having the voicemail updated to reflect accurate response times to calls.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here's a revised version of your complaint:Dear BBB,I am writing to report harassing behavior by [Utility Corporation ]. Despite having a payment agreement in place for a debt related to undelivered documentation, they are now demanding an additional $95 service fee that was not disclosed or served upon **** have made all agreed-upon payments, with only three remaining to fulfill my obligation. However, [Utility Corporation ] has begun harassing me at my home, posting a letter on my door without court permission, which is impermissible under Maryland law.Furthermore, they have shared my email address with third-party individuals, who are now harassing me. I request that [US utility corporation ] cease all harassing behavior immediately.I also formally dispute the $95 service fee, as I have no record of it and was not properly served. I would appreciate your assistance in resolving this matter.Sincerely,******** ****** Homeowner

  Business Response

  Date: 01/23/2025

  Ms. **************** Company is in receipt of the Complaint. In order to respond, the Company will require Complainant's direct and express written consent to respond via its agents, employees, and/or attorneys to the Better Business Bureau.  

  Customer Answer

  Date: 01/23/2025

   
  Complaint: 22839869
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 01/29/2025

   
  Complaint: 22839869
  
  I am rejecting this response because:  - I will not be engaging with a third party. My obligation which is paid and up to date is with the *******, not a third party. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PROVO Utilities LLC is responsible for managing the account for the Front Foot Fee associated with my residence. Over the past 2 years they have lost payments, sent letters demanding payment despite my account being current and have not provided any account statements that show credits or charges so I can understand the all aspects of my account. Within the last 12 months, my bank has provided them with proof that a check cleared (was cashed) by them however they say it is not proof enough and continue to tell me that they did not receive the payment.

  Business Response

  Date: 01/31/2025

  Please see the attached response. 

  Customer Answer

  Date: 02/08/2025

  This has not been resolved satisfactorily. Im not sure why the company said that. They are still unable to produce a line by line account of all charges and credits for my account by them or the previous company. I would expect them to have all account information including charges, credits, and payments regardless if they are the original account holders. They have a responsibility to to provide that information especially if they can impact my credit with late or missing payments.  

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22815456
  
  I am rejecting this response because:This has not been resolved satisfactorily. Im not sure why the company said that. They are still unable to produce a line by line account of all charges and credits for my account by them or the previous company. I would expect them to have all account information including charges, credits, and payments regardless if they are the original account holders. They have a responsibility to to provide that information especially if they can impact my credit with late or missing payments.  
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 02/17/2025

  Please see attached response. 

  Business Response

  Date: 02/18/2025

  Please see attached 2nd response. 

  Customer Answer

  Date: 03/04/2025

  I **** reviewed my bank account and shared with the Comnapny that I validated I paid $1850 in 2024 towards my bill and $1220 in 2023. I am requesting help with enforcing the company provide me a full ledger of all payments and charges to my account since 2022. They have been unable to provide the  ledger at this time however continue to assert that I owe money. It is clear during the changeover payments I made were not documented and the practices at this time are predatory becasue they cannot produce any ledgers or account information starting from 2022. If they cannot provide this information I request that they credit my account $3070. since I can show cashed checks totaling this amount.

  Business Response

  Date: 03/06/2025

  Please see attached response. 

  Customer Answer

  Date: 03/06/2025

   
  Complaint: 22815456
  
  I am rejecting this response because:

  I have received letters sent by Provo Utilities, LLC, which explicitly show a "Balance Remaining" on my account. For your reference, I have attached a copy of the letter I received in June of last year.

  
  

  To clarify my request:

  
  

  If the "Balance Remaining" is now $0 and my account is considered paid in full, I kindly request an updated letter confirming this status and the formal closure of my account.

  
  

  If there is still a "Balance Remaining" as indicated by your correspondence, I formally request a full and detailed account history. This should include all charges, credits, and payments applied to my account since March 2022, when I took possession of the property. Additionally, I request records of payments made by the previous owners to verify the accuracy of the accounting by both Provo Utilities, LLC and the previous firm, Blythewood.

  
  

  Under the Fair Debt Collection Practices Act (FDCPA), 15 U.S.C. 1692g, I am entitled to request and receive verification of any debt claimed against me. This includes a detailed itemization of all charges, credits, and payments associated with my account. Furthermore, Regulation F, requires debt collectors to provide consumers with clear and accurate information regarding any outstanding debts.

  
  

  I want to emphasize that this request is not a personal attack on you or Provo Utilities, LLC. I acknowledge the challenges you may be facing with Blythewood and appreciate your efforts to manage these accounts. However, as a consumer, I have the right to fully understand and verify the accuracy of my account records.

  
  

  Based on the checks paid to both Blythewood and Provo Utilities, LLC, my calculations indicate a possible credit balance ranging from $600 to $1,200. This does not align with the $150 credit reflected in your records, which is why I am requesting this audit to reconcile these discrepancies.

  
  

  Please provide the requested documentation at your earliest convenience. Should there be any additional steps I need to take to facilitate this process, do not hesitate to inform me.

  
  

  
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 03/12/2025

  Please see attached. 

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mid-Atlantic Utilities LLC does not return phone calls or emails. I have been trying to pay my annual water and sewer facility charge but the online link ************ does not work for me. My account number doesnt register. I have left voice mails and emails. No response. They want you to have an overdue bill and then charge you LATE fees! This is fraud!

  Business Response

  Date: 01/14/2025

  Please see attached response. 

  Customer Answer

  Date: 01/20/2025

  The company called and emailed me back. I was pleased to get the information I needed, that I didnt owe a late fee or a charge. All they had to do with respond back to my multiple attempts at communicating with them. But it seems this company is notorious for lack of communication. Sad. I thank you for your critical help. 

• Initial Complaint

  Date:12/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** hired a U.S. Utility company to collect $400 dollars each January for **************************************** new communities. The first year, I was just moving into the house, I thought the fee was part of the loan something until I got letters from 2 different companies. I called, it was hard to get in touch, they charge $470 fees, I complain they knocked the fees down to $330, saying it was a one time, free money yes. Lets go to 2024, I was late a few months, they charged $8x3= $24 for 3 months, I am fine with interest. However, they sent it to collection to charge an additional $150. I guess, sending something in the mail you can charge $150? I contacted them, saying how about we settle at $450, which was paid. Nobody emailed back, I called, someone said it should not be an issue. Request the remaining balance/fees be dismiss $155.16

  Business Response

  Date: 12/16/2024

  Please see attached response from US Utility Corporation. 

  Customer Answer

  Date: 12/16/2024

   
  Complaint: 22673103
  
  I am rejecting this response because: Purpose of complaint: Request waive the excessive fee.
  I will never buy a Lennar home that has this fee again, they are always sliding in something at the last minute, if they said, "You will be paying $400 for 40 years," I would not put down a deposit in the first place. Moving forward, I was late paying the $400 April 1st, U.S Utility sent a letter saying $400 with $150 collection, 24 interest that is $8 a month = $24 and stamp fee $3. In response, I sent them $450, and asked if they could settle. The issue: How you going to charge $150 collection for a $400 bill after a few months + interest $24. What utility company charges this excessive fee? $150 collection fee for sending a letter in the mail and postage fee as well. I am fine with the interests, and postage fee. Please advise.
  
  Thanks, ***
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 12/16/2024

  Please see attached response. 

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22673103
  
  I am rejecting this response:

  Better Business Bureau of ****************
  Attention: **** ****
  ***************************************************************   
  ******************************************************************************
  
  Dear BBB,
  Thank you for your efforts. However, I must take this to the next level. As you are aware U.S SCAM Utility Corporation is a collection agency for ******, so they will not get their hands dirty with yearly collections.  As a veteran of the ************************, I am at grievance that a company that scams people with excessive charges call themselves U.S Utility, first they are not a utility company, second nothing about this company host integrity. Last, when an attorney replies to a simple BBB mediation, I knew I will have to write to the governors office, U.S **************** and create a grievance letter to Lennar.

  
  1.     Replying U.S Scam Utility Corp is a collection agency for *********** to collect Sewer/front foot cost from homeowners for ******. After examining its over $6,600,000 per community, after paying 350k to 700k per house.
  2.     Replying- U.S Scam Utility never waive all fees in 2023, I paid $330 fees after getting the run around, Lennar changing collection companies or not getting letters in 2023. In 2024, I was late 90 days U.S. Utility send a bill for $150 collection + $24 interest for 3 months after sending 1 bill. $150 collection cost + interest is excessive for a $400 bill many would agree, 45% interest.
  Note: Thanks, Better Business Bureau for your dedication to protecting consumers and attempting to uphold ethical business practices. In handling complaints helps resolve disputes between customers and businesses. I greatly appreciate it. However, some complaints must go another level.
  
  Thanks,
  ****** ******** Sr.
  ***********, 21001
  ********************** (IA)
  MBA/CISSP/CASP/IAVM
  

• Initial Complaint

  Date:10/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like others have said, this company makes it impossible to make payments by having no direct payment method and no direct support line when they are in the bill-paying business.They are only interested in foreclosing property, which makes it more difficult to pay bills.They have no business in the bill-paying business They operate by carrier pigeon, and if companies use them, they will make your life a living h***

  Business Response

  Date: 10/16/2024

  Please see attached response. 

• Initial Complaint

  Date:09/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill from Western Utilities LLC dated 11/6/2023 for $783.00 along with another bill dated 11/22/23 stating the total amount due is $1,145.50. My utility Company is ************************************** (SMECO). I never signed up for Western Utilities nor was I informed by the realtor or mortgage company this was something that I need to pay. I'm not sure if this is a legitimate business or if this is a scam.

  Business Response

  Date: 09/06/2024

  Please see attached correspondence in response to the Complaint. 

• Initial Complaint

  Date:07/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps sending me letter threatening to put a lien on my house. I have never signed a contract or requested services from them. I have made several complaints and never got a call back. They have added fees and interest to a bill i know nothing about.

  Business Response

  Date: 07/25/2024

  Please see attached response.